SaaStr

JUNE 10, 2021

Marten Mickos: We heard here that the cloud business has a combined market cap already of over a trillion dollars. So the whole world of software as a service and cloud has just exploded and will continue to grow enormously. And if we look at the specifics of the word SaaS, software as a service.

Outsourcing Services 162

Outsourcing Services Marketplace as a Service Outsourced Development Scale 162

Sales Hacker

MARCH 29, 2021

As a result, more products are being discovered and sold through online marketplaces, like the Salesforce AppExchange and the AWS Marketplace. If you look at the 10 largest SaaS companies and the five leading cloud providers , for example, 14 out of the 15 have hundreds or thousands of technology and channel partners.

Payments 113

Payments SaaS Payments Payment Solutions Payment Services 113

SaaStr

NOVEMBER 6, 2019

Customers of category creators benefit from a company in the marketplace seeking to help them solve complex problems, get promoted and self-actualize in their own lives and career journeys. Over the years at Gainsight , we’ve spent a lot of time (and money) to help the world understand what Customer Success actually is.

Scale 136

Scale Sales Recruiting Marketplace as a Service Forecasting 136

Totango

APRIL 24, 2020

This week Totango hosted our virtual Customer Success Summit: CXO Connect for executives and leaders of Customer Success. Activate best practice toolkits to optimize customer journey quickly. Digital transformation has accelerated as enterprises scramble to the cloud. .

Customer Success 62

Customer Success Scale Marketplace as a Service Cloud 62

User Pilot

MARCH 5, 2025

Self-service support: Userpilot empowers you to build and customize in-app resource center code-free. Take Advantage of Userpilot’s Customer Engagement Software for Every Stage of the User Journey Get a Demo 14 Day Trial No Credit Card Required 2. Customer support with Intercom. Salesforce service console.

Software Review 52

Software Review Engagement Software Scale 52

CloudGeometry

MARCH 22, 2022

The intensity of competition in the SaaS marketplace puts a premium on new, stable, and reliable features. The winners offer a better and faster way to solve customer problems. They collectively demonstrate how successfully your SaaS software delivers changes which matter to your customers.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

ChurnZero

FEBRUARY 1, 2019

At ChurnZero, our mission is to be the best Customer Success platform out there – and Customer Success teams sit at the heart of this goal. Since the field of Customer Success is still maturing, we feel it’s key to learn from others in the industry. Amanda Berger, Chief Customer Officer, Lucidworks.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media SaaS 97

User Pilot

JULY 9, 2024

Salesforce : Best customer experience software for AI-powered personalized marketing automation. Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. ChurnZero : Best for reducing churn , identifying customer needs, and increasing retention. Ready to get started? Salesforce pricing.

Software Review 103

Software Review Software Management Business 103

Totango

FEBRUARY 22, 2021

At Totango, we are working to “change the game” when it comes to customer success – and we’re breaking quite a few records in the process (watch out, Tom!). Changing the Customer Success Game. By definition, a game changer is a person or thing that dramatically changes the course, strategy, or character of something.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

Valuize Consulting

SEPTEMBER 30, 2024

While the core product addresses the fundamental need and the actual product provides the tangible goods or services, it’s the augmented product that often sets a brand apart. It’s the essence of what the product or service deliversbeyond the physical item itself.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

Valuize Consulting

SEPTEMBER 30, 2024

While the core product addresses the fundamental need and the actual product provides the tangible goods or services, it’s the augmented product that often sets a brand apart. It’s the essence of what the product or service delivers—beyond the physical item itself.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

User Pilot

AUGUST 18, 2024

Then read on to discover the top 20 cloud-based apps that will help streamline different parts of your business. SaaS tools are cloud-based software applications that users can access over an internet connection instead of installing apps on individual computers. Wondering what type of tools you should have in your stack?

Scale 104

Scale Scaling Software Review Social Media 104

SaaStr

JUNE 16, 2020

Companies were very focused on customer success, retaining existing customers just checking in, seeing how customers were doing, assessing the health of the business, assessing the health of their own employees, really focusing on upsell, closing existing deals, and not as much focusing on top of the funnel.

Sales Hiring 210

Sales Hiring Scale SaaS Payments Payment Services 210

Sales Hacker

APRIL 21, 2021

Revenue operations (RevOps) is a centralized org within a company that supports all revenue-generating business operations including Sales Ops, Marketing Ops, Customer Success Ops, and systems management. The director of customer success brings her Salesforce report to a cross-functional meeting with sales and marketing leadership.

Scale 117

Scale Sales Recruiting Technical Review Technical Advisors 117

User Pilot

MAY 30, 2023

What is a customer data platform (CDP)? A customer data platform is a tool enabling you to collect, analyze , and understand customer behavior and use those insights to drive customer success. Customer success teams. Host in your Google Cloud for top-class privacy, security, and GDPR compliance.

Azure 98

Azure Government Marketplace as a Service Pricing 98

Neil Patel

APRIL 20, 2021

Until that happens, you’ll find it difficult to sell your actual products or services. Most people and companies think products and services sell because of their great features. Let’s look at an example in the world of marketing consulting services and products. service, program, online course, etc.) That’s not the case.

Sales 137

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 137

Sales Hacker

MARCH 18, 2019

We have Roger Scott, the EVP and chief customer officer at New Relic. New Relic is a close to $500 million publicly traded cloud computing SaaS company started by Lew Cirne in Silicon Valley. He’s the chief customer officer for New Relic, which is one of the more prominent publicly traded SaaS and cloud computing companies out there.

VP of Engineering 80

VP of Engineering Sales Hiring Scale Technical Review 80

User Pilot

JUNE 2, 2024

Customer success tools : Zendesk Support Suite. AI-driven customer service platform with centralized inbox and ticketing. Self-service customer support. Offer customer support for more complicated issues. It comes with unlimited product tours, tooltips, and custom CSS. Snowflake Marketplace.

Software Review 105

Software Review Technical Review Systems Review AI Search 105

Totango

MARCH 20, 2019

At the Oracle Modern Customer Experience event in Las Vegas, Oracle announced its new CX Partner Ecosystem of which we are a participating member. Together, we’re incorporating innovative and efficiency-building technologies that seamlessly extend Oracle CX Cloud capabilities for enterprises across any industry.

Enterprise 55

Enterprise Marketplace as a Service Scale Innovation 55

OPEXEngine

OCTOBER 5, 2021

The shift to cloud-based subscription models is creating even more value in a thriving sector. But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. Embrace the cloud operating model. Sticky after all.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

User Pilot

AUGUST 14, 2024

Let’s dive in to learn what they are and how you can implement them into your product for greater customer success and acquisition! TL;DR A product-led strategy focuses on making your product, its value proposition, and user experience the primary drivers of customer acquisition, engagement , and retention.

Scale 105

Scale User Experience Acquisition Technical Review 105

User Pilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more.

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

ChurnZero

OCTOBER 12, 2021

Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success. Onboarding Hero – VAIRKKO. Adoption Hero – Sibme.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Online Succes - Simple Lead Generation Software from the Cloud. Mimiran – More Leads and More Deals for SMB Services Business. Drift – a messaging app for sales & customer success.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

User Pilot

APRIL 10, 2023

Large user base: it allows you to increase user population quickly, which is essential for products that rely on the network effect, like social networks, messaging apps, or e-commerce marketplaces. Dropbox Dropbox is a popular cloud-based storage platform that allows users to store, share, and access files and documents from anywhere.

Strategy 97

Strategy SaaS Onboarding Marketplace as a Service 97

SmartKarrot

OCTOBER 21, 2021

Role: Director, Customer Success Location: Remote, United States Organization: FloQast As a Director of Customer Success, you will ensure the CS organization enables customers to reach desired outcomes while providing a great customer experience.

Customer Success 19

Customer Success Marketplace as a Service Technical Review Systems Review 19

ProfitWell

OCTOBER 3, 2019

Sony halves the price of its PlayStation Now subscription service, as the cloud gaming saga rages on—adding new titles like “Grand Theft Auto V” and “God of War” to the subscription service. Perhaps this pricing slash will give them the leg up they'll need amid the gaming service boom. "A Players, take your mark.

Marketplace as a Service 47

Marketplace as a Service Subscription Payment Features Education 47

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success.

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

SmartKarrot

SEPTEMBER 18, 2020

The company then helps the more than 11,000 schools that use its services to analyze and act on the amassed data. It is an eLearning marketplace where tutors are able to create a course, add it to a library of 65,000+ courses and earn money from student tuition charges. Location: Norway. Location: San Francisco. Rosetta Stone.

Technical Review 21

Technical Review SaaS Software Review Systems Review 21

SmartKarrot

FEBRUARY 3, 2022

Its product AmbarEva is a cloud-based project management solution. Amber also offers AmbarConaz, an online marketplace connecting supply chain and construction sites. Creditas is an online marketplace for asset-backed consumer loans. Hotmart is among the most successful companies in Brazil. Nuvemshop’s Cloud Shop.

Payment Methods 10

Payment Methods SaaS Payments Merchant Services Payment Services 10

SmartKarrot

FEBRUARY 7, 2022

Software as a Service (SaaS) is currently the most practical model of software distribution. It is the model in which a cloud service provider hosts software or application and makes them available for the end-user. The cloud service provider can either be a third party or the software vendor itself.

SaaS Payments 10

SaaS Payments Payment Solutions Payment Methods Sales Recruiting 10

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

SmartKarrot

NOVEMBER 23, 2020

There have been massive shifts in all areas of businesses from on-premise to cloud solutions. But now, they are more focused on customer experience than just generating leads. Cloud application services (SaaS) to reach $126 billions by the end of 2021. Companies would invest more on additional services.

Trends 10

Trends SaaS Scale Telecommunications 10

SmartKarrot

JUNE 26, 2020

Information service providers use this to issue validated reports of internal controls on their system to their users. Before you begin, you must identify what kind of activities in your cloud setup you consider as usual. The purpose of monitoring is to identify what unusual activities are occurring in your cloud setup.

compliance 10

compliance SaaS Marketplace as a Service Entertainment 10

SmartKarrot

NOVEMBER 19, 2021

One such research that used Apple’s built-in keyboard as metrics and Baidu’s cloud-based speech recognition software found that the error rate in a speech-to-text conversion was 20.4% These VoiceBots can be activated to provide 24/7 services, and many businesses are already using them. lower than typing errors in the English language.

Artificial Intelligence 10

Artificial Intelligence Technical Review AI Search Software Review 10