SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. This was a 30 year mega trend into the future. FULL TRANSCRIPT BELOW.

Software Review 254

Software Review Scale Technical Review SaaS 254

OpenView Labs

DECEMBER 15, 2020

In February 2020, the public cloud market surpassed a $1 trillion market cap, with a 45% growth rate, as reported in Bessemer Venture Partners’ 2020 State of Cloud report. Not to mention 73% of B2B buyers prefer the convenience of digital buying through ecommerce, web direct or marketplaces (more on that later). .

Marketplace as a Service 52

Marketplace as a Service Cloud Scale VP of Engineering 52

Neil Patel

NOVEMBER 9, 2020

From Facebook to Microsoft, there is a massive trend to seek out tiny teams of five or less, buy them, and use the technology and talent to gain a competitive edge. Micro Startup Acquisition Trends. The startup built a cloud-based office procurement system that helps customers streamline supplier management. Micro Acquire.

Technical Review 144

Technical Review Payment Methods Acquisition Development Team Review 144

BetterCloud

MARCH 17, 2025

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe youre spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. Embracing professional services as a distribution channel. So our platform is also built for them to use. Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Tom Tunguz

JANUARY 2, 2016

Using Crunchbase data, I analyzed share of dollars commanded by each of these 16 categories over the last five years to understand the trends in both the seed and series A fundraising markets. Big Data, a term popularized in 2012 that has reached its apogee in 2015 according to Google trends increased from 2.5%

Startup 110

Startup Marketplace as a Service Social Media Advertising 110

How To Buy Saas

APRIL 19, 2024

In recent years, Software as a Service (SaaS) has revolutionized the way businesses operate, offering scalable solutions accessible over the internet. Evolution of Marketplaces Marketplaces have long served as platforms connecting buyers and sellers, facilitating transactions across various industries.

Marketplace as a Service 40

Marketplace as a Service SaaS Payments Payment Services Artificial Intelligence 40

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? SmileBack is a feedback app designed for helpdesk solutions so you can evaluate your customer support services effectively. Chatdesk Trends automatically tags and identifies patterns in customer feedback from different channels.

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media SaaS 97

User Pilot

MARCH 5, 2025

You can export data in bulk or drill down into specific segments to understand user journeys and identify trends. Trends and funnels: These features help you analyze key events like feature usage or completion rates. Self-service support: Userpilot empowers you to build and customize in-app resource center code-free.

Software Review 52

Software Review Engagement Software Scale 52

FastSpring

DECEMBER 18, 2020

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. Let’s get selling!

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

Neil Patel

SEPTEMBER 9, 2021

The interface allows you to bring unconnected sources together, like data from spreadsheets or online services, and turn them into rich, interactive reports. Power BI service: With the Power BI cloud service, you can view reports created in the Power BI Desktop service and share them across the company.

Marketing 114

Marketing Social Media Marketplace as a Service Underperforming Technical Team 114

Blulogix

FEBRUARY 23, 2024

Charting the Future: What Are the Emerging Trends in Subscription Billing and Monetization? This blog post explores the emerging trends that are set to redefine subscription billing and monetization, offering predictions for the transformative journey ahead in the digital economy.

Artificial Intelligence 52

Artificial Intelligence Trends Payment Features Subscription 52

ChurnZero

JANUARY 13, 2022

Following the trends from the last few years, we fully expect to see an acceleration in the number of Customer Success leaders who join the ranks of the C-suite over the course of 2022. She understands customer service and puts customers first every single day. Cloudera and Hortonworks, Inc. Follow Amir on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

User Pilot

AUGUST 18, 2024

Then read on to discover the top 20 cloud-based apps that will help streamline different parts of your business. SaaS tools are cloud-based software applications that users can access over an internet connection instead of installing apps on individual computers. Wondering what type of tools you should have in your stack?

Scale 104

Scale Scaling Software Review Social Media 104

CloudGeometry

MARCH 22, 2022

The intensity of competition in the SaaS marketplace puts a premium on new, stable, and reliable features. Whatever you call software-enabled, cloud-based competitive advantage, understanding the business impact of “digital transformation” is the focus of the massive 8-year study conducted by the DevOps Research Institute.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Chargify

AUGUST 17, 2020

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. What Amazon Web Services and Twilio Get Right. How AWS Does It.

AWS 98

AWS Payment Services SaaS Payments Payments 98

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

Marketplace as a Service 40

Marketplace as a Service Business Model SaaS Payments Payments 40

How To Buy Saas

DECEMBER 1, 2020

SAAS is also abbreviated as software as a service. With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. SaaS as we already understood is a software as a service. Start Listing your saas on Software and saas Marketplaces.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Neil Patel

DECEMBER 16, 2021

This is on-trend with what we have seen in digital ad spend growth. Live-streaming on Facebook is the latest trend that marketers can take advantage of. Freelance platforms like Fiverr are underrated resources for marketing your business services. Amazon promotes this service as artificial intelligence.

Social Media 145

Social Media Strategy Marketing Business 145

Subscription Flow

DECEMBER 29, 2023

For SaaS businesses, one of the most taxing tasks is to set the right price for their SaaS product and services. Pay-per-use charges are a type of dynamic pricing strategy in which clients receive bills according to the actual amount or usage of the good or service.

Pricing 59

Pricing Marketplace as a Service Business Transportation 59

User Pilot

JULY 9, 2024

Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. Zendesk : Best for scalable customer support and service management across multiple channels. Key features Marketing cloud : This suite of marketing automation tools helps businesses create and manage marketing campaigns across various channels.

Software Review 103

Software Review Software Management Business 103

Sales Hacker

APRIL 1, 2021

While that can feel like a B2C trend, your B2B shoppers and targets are doing much the same thing. McKinsey notes that B2B decision-makers are pushing to e-commerce and e-commerce-like sales cycles, and up to 80% prefer either digital self-service tools or to contact teams remotely. The future of this space is digital and streamlined.

Outsourcing Services 92

Outsourcing Services Payment Services SaaS Payments Transportation 92

Sales Hacker

FEBRUARY 12, 2021

An established marketplace is a sign that you’ll have the integrations you need in the future. What makes HubSpot Sales Enterprise stand out is that it was built from the ground up with natively integrated features to support the sales, marketing, and service operations of a large company. 10 best enterprise CRM solutions for 2021.

Payment Solutions 118

Payment Solutions Enterprise Scale Payments 118

Neil Patel

APRIL 22, 2021

This guide will share everything you need to know about this latest marketing trend and how to leverage it for your business. Advanced ad targeting capabilities means access to high-converting consumers who are more interested in the products or services you offer. Adobe Advertising Cloud. What does it even mean? Increase Reach.

Scale 117

Scale Artificial Intelligence AI Search Advertising 117

User Pilot

JULY 31, 2024

Companies that adopt this strategy invest heavily in research and development to enable them to predict future trends and innovate accordingly. Reactive product development strategies, however, respond to existing product trends and competitor actions. Announce product improvements in-app with Userpilot. Source: Mike Pilawski.

Development 104

Development Strategy Market Research Innovation 104

Stax

JANUARY 3, 2024

Today, they’re known for their robust services, enhanced security, user-friendly interfaces, and the integration of advanced data analytics. Key features Diverse payment options are accepted Full suite of POS features Customizable interface Extensive app marketplace Detailed reporting and analytics Features for managing employees.

Point of Sale 88

Point of Sale Payment Methods Payment Solutions Payment Services 88

Sales Hacker

FEBRUARY 7, 2018

Previously they may have only spent $1,000 when buying a SaaS service online. Now the services have matured where buyers are spending 20x in online services is relatively comfortable. One of the most recent trends is the use of “ growth hacking.” In-person meetings are no longer required. . Understanding Growth Potential.

Scale 101

Scale Growth Hacking Scaling Sales Hiring 101

Intercom, Inc.

APRIL 7, 2022

Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are. As the role evolves, it becomes more proactive – the CSM starts advising customers on how to make the most of their service and helps them succeed in their long-term goals.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

Mucker Capital

NOVEMBER 5, 2018

If you’re thinking about launching a Software-as-a-Service (SaaS) company, there are two different ways to approach the market. Horizontal SaaS: These companies aim to create a product that services a specific type of employee, function or division across all industries. So what’s behind this resiliency?

SaaS Payments 49

SaaS Payments Outsourcing Services Payment Services Payments 49

OPEXEngine

OCTOBER 5, 2021

The shift to cloud-based subscription models is creating even more value in a thriving sector. But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. Embrace the cloud operating model. Sticky after all.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

User Pilot

AUGUST 14, 2024

Faster Time-to-Market : An iterative design process allows for quicker adjustments and responsiveness to changing trends. It also offers extensive integration options and a robust app marketplace. Zoom Zoom smartly capitalized on the remote work trend with its user-friendly platform. Jira’s freemium model drives sales.

Scale 105

Scale User Experience Acquisition Technical Review 105

User Pilot

JUNE 2, 2024

AI-driven customer service platform with centralized inbox and ticketing. Self-service customer support. It comes with customer support services that let you communicate with your users in-app or across multiple channels. Reporting and user analytics to review your open conversations and service ticket visibility.

Software Review 105

Software Review Technical Review Systems Review AI Search 105

Totango

APRIL 24, 2020

The full recording will be available on Totango’s Everything Customer Success YouTube channel but some of the key takeaways include: Digital Transformation has accelerated as enterprises scramble to the cloud. Digital transformation has accelerated as enterprises scramble to the cloud. .

Customer Success 62

Customer Success Scale Marketplace as a Service Cloud 62

BetterCloud

APRIL 25, 2024

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe you’re spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Sales Hacker

MARCH 18, 2019

New Relic is a close to $500 million publicly traded cloud computing SaaS company started by Lew Cirne in Silicon Valley. He’s the chief customer officer for New Relic, which is one of the more prominent publicly traded SaaS and cloud computing companies out there. Welcome to the Sales Hacker Podcast. Growing the Customer Base.

VP of Engineering 81

VP of Engineering Sales Hiring Scale Technical Review 81

How To Buy Saas

MARCH 17, 2025

You can integrate email, calendars, and more via the Salesforce AppExchange marketplace. Higher-tier plans unlock marketing automation , customer service (with Service Cloud), and advanced analytics. Theres also an Insightly app marketplace for additional add-ons. This means you wont outgrow the system.

Software Review 40

Software Review Scale Software Business 40

Totango

FEBRUARY 22, 2021

For example, our clients in the hospitality industry used Totango to pivot and survive by quickly embedding digital best practices straight from the Totango SuccessBLOC marketplace. Meanwhile, our digital-native customers, like Zoom , looked to Totango to support the immense challenge of onboarding millions of new customers.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62