SaaStr

JULY 17, 2020

Two related reasons: First, the stock market for public SaaS and Cloud companies is at an all-time high. It’s tools that facilitate collaboration and distributed project planning and remote onboarding and much more. It’s simply terrible and unprecedented. And yet … and yet. these are the Best of Times for SaaS VCs.

Airlines 343

Airlines SaaS Travel Cloud 343

SaaStr

FEBRUARY 16, 2023

It helps companies simplify every aspect of managing an international workforce, from culture and onboarding, to local payroll and compliance. Notion Capital is a Venture Capital investing firm focused on European SaaS and Cloud, with more than 100 investments to date. And getting set up takes just a few minutes.

Cybersecurity 276

Cybersecurity Venture Capital compliance Cloud 276

SaaStr

OCTOBER 25, 2023

Leveling Up PLG to Accelerate SMB Customers, Including More Attention to Onboarding I love seeing this, it can seem hard to invest heavily in small customers, but if you don’t especially invest in onboarding, that’s a big shame. Like Almost Every Other SaaS Leader, Freshworks Has Gotten Much, Much More Efficient.

SMB 296

SMB AI Onboarding Cloud 296

Sales Hacker

OCTOBER 29, 2024

David Knight is the Co-founder and CEO of Avarra, an AI-powered platform that simulates human-to-human interactions to accelerate sales onboarding and training. Trusted by GTM leaders at the likes of Snowflake Five9 and Google Cloud to improve GTM efficiency. Thinking about AI for your sales team but unsure where to start?

Scale 117

Scale Scaling Sales Funnel AI 117

SaaStr

MARCH 17, 2021

Due to that convenience, departments and teams tend to seek out best-of-breed cloud applications, streamlining foundational and specialized functions through automation. Employee Hiring and Onboarding. Finally, part of growing fast is being able to hire and onboard fast. That’s why your HR team is crucial to your success.

Sales Hiring 324

Sales Hiring Scale Technical Review Marketplace as a Service 324

SaaStr

DECEMBER 26, 2022

Tackle.io’s 2021 state of cloud marketplaces report highlighted a similarly dramatic shift. In a 2020 survey, 22% purchased software through a cloud marketplace versus 60% in 2021. The role of AWS, Azure, and Google Cloud Marketplace is becoming increasingly important. “45% Salesforce is an excellent example of this.

Software Review 245

Software Review Software Azure Cloud 245

SaaStr

JANUARY 17, 2024

But it knows onboarding requires business process change, so for the most part, it requires annual contacts. #4. Smartsheet like most other SaaS and Cloud leaders held the line on costs and expenses, but still grew revenue. They see it hitting 116% at the end of the year. #3. 12-15 months later, it’s a whole new world.

Airlines 308

Airlines Technical Review Entertainment Government 308

SaaStr

AUGUST 11, 2022

BambooHR ‘s cloud-based system is an intuitive, affordable way for growing companies to manage essential employee information in a personalized Human Resources Information System (HRIS). At the 8th ever SaaStr Annual, ~200 of the best and hottest companies on earth will go BIG as partners/sponsors.

Payment Solutions 266

Payment Solutions Payment Services Payments Payment Methods 266

SaaStr

JANUARY 26, 2023

Rocketlane is purpose-built software to accelerate and streamline implementation and customer onboarding. Signeasy is a leading eSignature company that offers an easy-to-use, cross-platform and cloud-based eSignature and document transaction management solution for businesses.

Payments 52

Payments Payment Solutions SaaS Payments Software Review 52

SaaStr

DECEMBER 1, 2022

With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. And we’ve been solving the internet’s toughest challenges ever since, working toward our vision of a safer and more connected world.

Merchant Services 276

Merchant Services Payment Solutions SaaS Payments Payments 276

SaaStr

FEBRUARY 21, 2024

Welcome to the latest installment of our “ What’s New ” series where SaaStr founder and CEO Jason Lemkin sits down with some of the top leaders and founders in SaaS and Cloud to discuss What’s New and what should be top of mind for fellow founders. They go through their onboarding programs and know the policies.

AWS 282

AWS Scale Sales Hiring Marketing 282

Subscription Flow

OCTOBER 10, 2024

Getting onboard a robust billing system means benefiting from advanced features like automated recurring billing, customized invoicing, and revenue recognition. On the other hand, modern cloud-based billing systems are easy on the pocket, and more efficient. The business lacks access to advanced features.

Payment Solutions 105

Payment Solutions Payment Services Systems Review SaaS Payments 105

SaaStr

DECEMBER 7, 2021

In their early days, Talkdesk made it easy for agents to self-serve onboard and advertised it as “Create a Call Center in 5 Minutes” to make it accessible. They learned about the customer journey across companies and built the first onboarding flow directly through Salesforce so that the engineers could create a call center in five minutes.

Scale 287

Scale Scaling Growth Hacking Systems Review 287

SaaStr

NOVEMBER 24, 2020

GuideCX makes your life easier with their client onboarding software that helps companies invie, guide and engage internal and customer teams in a transparent process that delivers value faster. Listen to The 3 Secrets to Unlocking Revenue Through Customer Trust with GuideCX on December 9 at 8 AM PST.

Scale 296

Scale Scaling Outsourced Development compliance 296

SaaStr

JANUARY 19, 2023

Cyclr can be deployed in the cloud or within your own infrastructure, keeping your architecture in your hands. You also get access to our drag and drop, visual integration builder, allowing sales teams to directly create integrations for clients, or marketing teams to create actionable content that can easily be shared and installed.

Sales Hiring 262

Sales Hiring Scale Cloud Churn 262

SaaStr

JULY 25, 2023

Google Cloud Next: Google Cloud Next (now known as Google Cloud Next ’21) is an event organized by Google Cloud to showcase their latest advancements, product announcements, and customer success stories, impacting the SaaS industry.

ChatGPT 189

ChatGPT AWS SaaS CTO 189

User Pilot

MAY 2, 2023

All the best onboarding experiences help new users learn about your product and set realistic user expectations for the rest of the customer journey. That said, optimizing the onboarding experience can be hard if you don’t have user onboarding examples to reference. What is a user onboarding experience?

Onboarding 96

Onboarding SaaS Software Review Engagement 96

SaaStr

AUGUST 29, 2022

10.000 SaaS CEOs, Founders, Revenue Leaders, and VCs will join us for 3 days of tactical content, networking, and epic evening events when the Cloud comes to San Mateo. If you haven’t already, sign up here for tickets before we sell out.

Scale 287

Scale Sales Hiring Marketplace as a Service B2B 287

User Pilot

NOVEMBER 7, 2024

So, here’s a deep dive into the top tools equipped with all these traits: ClientSuccess Best for : Customer journey management through all four stages (onboarding, adapting, renewing, and growth). Automated customer onboarding. Userpilot Best for : User onboarding and in-app engagement. G2 rating : 4.4 G2 rating : 4.4

Customer Success 105

Customer Success Enterprise Software Review Startup 105

SaaStr

JANUARY 17, 2023

This is usually an executive who cares about capital cost savings, reduction in cloud spend, velocity increases, etc., From there, it’s about focusing on time to value through onboarding and customer success. Landing and expanding with a user requires a bottoms-up, product-led approach. . and requires a top-down, sales-led approach. .

Startup 300

Startup Sales Sales Funnel Education 300

SaaStr

MAY 17, 2024

The only way to get it right is to spend a lot of time together and not shortcut the onboarding piece of these different phases. The journey started about a year ago when they realized they serviced customer data on-premise, in the Cloud, and across SaaS apps, yet a lot of their DNA was from the on-prem world.

Scale 302

Scale Technical Review Sales Hiring Artificial Intelligence 302

SaaStr

JANUARY 25, 2021

Tie your deal to a corporate objective such as a digital transformation, or a cloud-first initiative, or a new product line. Whether its a tool to help internal sales rep onboarding or transitioning your customer onboarding to a self-service platform, your tech stack should always support the company processes, but not define them.

Scale 244

Scale Technical Review Sales Onboarding 244

SaaStr

APRIL 1, 2021

Yes, they aren’t growing like the Cloud leaders. Take this recent example from Oracle: Oracle offers free #cloud migration to lure new customers [link] via @VentureBeat. If that’s paper, then there will still be onboarding costs. But they do know one thing: what’s important to enterprise buyers.

Scale 192

Scale Cloud Enterprise Onboarding 192

SaaStr

JANUARY 2, 2024

Next, they moved to credits, which are very popular, with AWS and Google Cloud being great examples of companies that are always giving credits out to startups. At Zendesk, they spent a lot of time onboarding new partners, but only a small percentage were actually sending startups to them. A free term.

Startup 265

Startup Scale Underperforming Technical Team AWS 265

SaaStr

JUNE 19, 2021

In this SaaStr Build panel, three cloud marketing and business leaders share tips to craft the perfect customer profile for your SaaS business. How simple was it to set your customer up with onboarding and implementation? Unlike unicorns and leprechauns, your target customer exists out there in the real world.

Sales Hiring 238

Sales Hiring Scale Marketing Sales 238

BetterCloud

DECEMBER 18, 2024

BetterCloud is featured in 145 G2 Winter 2025 Grid Reports and named a Leader in SaaS Operations Management, SaaS Spend Management, Data Loss Prevention, and Cloud File Security. It has helped my organization tremendously to make our onboarding and offboarding processes more efficient and easy to implement. Eduardo R.,

Management 52

Management SaaS Government Operational efficiency. 52

SaaStr

SEPTEMBER 13, 2020

373: Bessemer’s 5th Annual State of the Cloud Report returns for a definitive look at the cloud industry today. We want to take you through the cloud journey over the last several years. Now, the cloud index fell along with it. If you go back to before 2014, what you see is the power of the cloud.

Sales Hiring 233

Sales Hiring Scale Payments Cloud 233

SaaStr

APRIL 9, 2024

It’s about running it across public and private Cloud and at the edge. CrushBank is seeing support engineers onboarding faster, increasing the number of help desk tickets to close, and decreasing the time to resolution. Underpinning all of this is a focus on running AI in a hybrid environment.

AI 299

AI Outsourcing Services Outsourced Development Government 299

SaaStr

MAY 5, 2022

Podium sales leaders, EVP of Sales Than Hancock, and Regional Sales Manager Carlie Adams recently led a session on how they’ve grown the team at the cloud-based software company. There’s no shortage of ways to tackle this challenge, but one thing is clear: build sales teams thoughtfully and intentionally.

Scale 246

Scale Sales Hiring Scaling Sales 246

Stax

OCTOBER 13, 2024

QuickBooks is different; it is a cloud-based solution and you can access all the features on the web across all your devices. Takeaway QuickBooks is easier to use because the onboarding process is smoother, and it’s organized around workflows which makes navigation easier. However, the more advanced features do have a learning curve.

Payment Methods 88

Payment Methods Payment Solutions Payments Payment Services 88

SaaStr

SEPTEMBER 29, 2023

We’re so many years into the Cloud, and here we are at hundreds of billions in annual Cloud spend and growing at 6x over eight years. For Lattice, you maybe onboarded the company, set them up with goals, and do 1-on-1s with a manager to go through a quarter and get feedback. What Caused This Crowded Software Market?

Scale 287

Scale Scaling Startup Sales Hiring 287

SaaStr

DECEMBER 22, 2023

For any Cloud and SaaS Founders or execs seeking practical strategies and inspiration to stay ahead of the curve, this session’s for you. At the SaaStr Annual, Kiren Sekar, Samsara’s Chief Strategy Officer and founding chief Product Officer shared five lessons he learned along the way from scaling six products to $100M+.

Scale 309

Scale Scaling Strategy Sales Hiring 309

Intercom, Inc.

APRIL 6, 2022

Atlassian: Wayne Stewart, Head of CSS Cloud Growth – DevOps & IT. Wayne Stewart, Atlassian’s Head of CSS Cloud Growth – DevOps & IT, led the support team at incident management platform Opsgenie before it was acquired by Atlassian in 2018.

Scale 230

Scale Scaling DevOps as a Service Communication 230

SaaStr

JUNE 21, 2021

Those of us who came from B2C have Free in our DNA is a core part of an acquisition and onboarding process. But fast forward to now, and the Cloud is exploding and SaaS leaders want to take advantage of that. Heck, when we launched Adobe Sign back in the day, we forgot a Paid edition and just launched 100% free! Not entirely.

SaaS 211

SaaS B2C Acquisition Cloud 211

SaaStr

OCTOBER 25, 2023

PLG is like the Cloud. There are no Cloud magicians, and you can’t hire a PLG magician. If you have an Enterprise or sales-led motion with humans onboarding and handholding, that fails in self-serve. It’s nothing — an amorphous term that properly describes a set of actions. You have to learn it yourself.

Scale 287

Scale Sales Hiring Sales Recruiting AI 287

Intercom, Inc.

MARCH 26, 2020

We are conducting interviews and onboarding new employees remotely. AWS is the leading cloud provider in the industry, and we leverage their portfolio of globally redundant services to ensure Intercom runs reliably. Intercom has always operated as a cloud-native company working across multiple offices and time zones.

AWS 192

AWS Business Scale Cloud 192

Intercom, Inc.

SEPTEMBER 30, 2020

Ian MacLean is the Global Head of Customer Care at Aircall , the cloud-based phone system for modern business. From Ian’s customer care team, to onboarding, customer success, and specialist teams focused on porting, knowledge, and training, it’s obvious that customer relations are at the core of Aircall’s business – in every way.

Customer Support 211

Customer Support Onboarding Cloud Customer Success 211