SaaStr

MARCH 17, 2020

Pendo for Startups” gives companies access to the product usage data that today’s investors consider alongside business metrics as they vet deals, as well as sentiment and guidance tools to improve product usage and adoption. With Visual SQL, people across your company will be able to explore and understand your data. SaaSOptics .

Sales Hiring 233

Sales Hiring Scale Payment Features Marketplace as a Service 233

SaaStr

AUGUST 29, 2022

In this talk, Lydia Kothmeier – VP of Operations – and Thomas Peham – VP of Marketing – will share their Upsies and Wowsies of hiring and onboarding an international team and building a global SaaS business – all the way from self-service to enterprise. How should marketing, sales, and product all work together?

Scale 284

Scale Sales Hiring Marketplace as a Service B2B 284

SaaStock

MARCH 26, 2019

Elevator pitch : Construct develops a field communication platform for construction projects. Its platform enables engineers, architects, and project managers to communicate and collaborate in the construction supply chain network. Don’t hold back, this is a rare opportunity. Founders : Drew Beaurline and Patrick Albert.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

SaaStock

FEBRUARY 14, 2019

Its focus is on businesses in Big Data, mobile, and SaaS. He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing. In 2016, André joined Superlógica Tecnologias, a management system designed to service small businesses with a recurring revenue model.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Intercom, Inc.

MAY 5, 2020

All of this thinking, planning and building culminated most recently in the launch last week of our App Partner and Service Partner programs , which unlocks new sales, marketing and technical opportunities for companies we collaborate with. Where do you begin and what are the important factors you need to consider? Jeetu Patel, Box.

Marketplace as a Service 171

Marketplace as a Service Transportation Machine Learning Artificial Intelligence 171

Intercom, Inc.

NOVEMBER 30, 2021

. “Your team will have all of the personalized customer data they need across a range of tools – all in one inbox” Once your team is free from the shackles of constant tab and context switching, they’ll have more time to better support and satisfy your customers. Quantitative data is meaningful.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

User Pilot

AUGUST 21, 2024

The secret lies in first-party data. We’ll provide practical examples and actionable advice that will inspire you to create personalized user experiences based on data. TL;DR First-party data is information you collect directly from your audience or customers. Greater control and ownership over customer data.

Data 105

Data Social Media Interviewing User Experience 105

Sales Enablement, SaaS and Growth

MARCH 23, 2020

The same is true of data - data informs decision-making, but doesn’t replace it. I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Customer data. Network effects (marketplace). Brand equity.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 171

Payments Merchant Services Payment Solutions Payment Services 171

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media SaaS 97

Blulogix

DECEMBER 26, 2024

Managed Service Providers (MSPs) are at the forefront of this evolution, leveraging recurring revenue models to build deeper customer relationships and drive growth. Real-Time Data Sharing: Enable partners to access accurate sales, commission, and inventory data through a self-service portal, enhancing collaboration and trust.

Payments 52

Payments Payment Features Payment Services Scale 52

Intercom, Inc.

NOVEMBER 7, 2018

“If you’re not communicating real-time with your prospects, your competitors are” One tool that guarantees faster speed to lead is live chat. With more and more people expecting real-time service, if you’re not communicating real-time with your prospects, your competitors are and they are stealing your leads.

Technical Review 161

Technical Review Marketplace as a Service Systems Review Customer Success 161

SaaStr

JULY 22, 2019

We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. And I think it’s especially true of SaaS companies, when you start to think about the fact that everything is a service. We didn’t ever have an on-prem solution.

Scale 234

Scale Scaling Sales Hiring Underperforming Technical Team 234

SaaStr

JUNE 10, 2021

So the whole world of software as a service and cloud has just exploded and will continue to grow enormously. And if we look at the specifics of the word SaaS, software as a service. And service many times means it’s human beings doing it. So how does this even work with software as a service.

Outsourcing Services 162

Outsourcing Services Marketplace as a Service Outsourced Development Scale 162

How To Buy Saas

APRIL 19, 2024

In recent years, Software as a Service (SaaS) has revolutionized the way businesses operate, offering scalable solutions accessible over the internet. Evolution of Marketplaces Marketplaces have long served as platforms connecting buyers and sellers, facilitating transactions across various industries.

Marketplace as a Service 40

Marketplace as a Service SaaS Payments Payment Services Artificial Intelligence 40

Neil Patel

DECEMBER 22, 2020

However, you still have to deal with finding the right influencers, managing communications, making sure influencers create the posts you pay them for, and tracking campaign efficacy. Statista, a company specializing in market and consumer data, found that 88% of U.S. Dealspotr’s Influencer Marketplace.

Payment Methods 139

Payment Methods Branding Payment Solutions Payment Services 139

SaaStr

JULY 11, 2019

It may seem like a simple decision, but there is a lot of complexity in a two-sided marketplace where people are expecting to get paid. The marketplace was doing well. Back in those days, I was really inspired by the eBay model of a marketplace where it was a bidding auction approach. We looked at the numbers. It was healthy.

Scale 154

Scale Marketplace as a Service Sales Recruiting Scaling 154

BetterCloud

MARCH 17, 2025

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe youre spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Intercom, Inc.

MAY 10, 2018

Switching to a different service is something that takes a lot of effort. Andrew: I started on the driver side of the business, and as everyone knows about marketplaces, the supply side is often the trickiest, hardest side. I saw both sides of the marketplace, which was a lot of fun. You joined on the supply side, correct?

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

User Pilot

MARCH 5, 2025

Scalability and security: Can the platform grow with your business and protect your data? Integrations Integrates smoothly with tools like Segment, Google Analytics, Mixpanel, and HubSpot, ensuring data flows seamlessly across your tech stack. You can segment users and add filters to narrow the data for more granular insights.

Software Review 52

Software Review Engagement Software Scale 52

Neil Patel

SEPTEMBER 22, 2020

That’s all because of our ability to constantly optimize and improve our methods according to the current trends in the marketplace. You should check out the services of Neil Patel Digital. #2 3 WebMechanix — Best For All-In-One Services. Founded in 2009, they’ve been constantly expanding their team and services.

Sales Hiring 144

Sales Hiring Outsourcing Services Social Media Underperforming Technical Team 144

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. Our customers’ performance and satisfaction are what motivate us to deliver the best possible software and service,” says Abby Hammer, chief customer officer of ChurnZero. “The

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

User Pilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support.

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

Sales Hacker

JUNE 4, 2020

The influence of COVID-19 on the marketplace and our sales operations has completely changed the business landscape, and there may be no turning back. For instance, you might need to add extra people to your customer service team, so that you always have someone on-hand to answer questions your clients might have.

Sales 131

Sales Marketplace as a Service Government Communication 131

User Pilot

JULY 9, 2024

Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. Nextiva : Best customer experience software for unified communications. Zendesk : Best for scalable customer support and service management across multiple channels. Gain granular customer data with Userpilot. Ready to get started?

Software Review 103

Software Review Software Management Business 103

FastSpring

APRIL 7, 2022

The solution Lauri and his partners developed became Messente — a messaging platform that allows companies to send SMS messages to their customers with full delivery reports, usage statistics, and historical data. From there, we added a few more industries to this mix, including financial services and emerging digital marketplaces.”.

SaaS Payments 147

SaaS Payments Technical Advisors Payment Services Payments 147

User Pilot

JUNE 2, 2024

Product-led growth tools allow you to improve your product experience by analyzing customer data and adding in-app interventions. Provides interactive onboarding experiences and in-app communication. AI-driven customer service platform with centralized inbox and ticketing. Behavioral data analysis with an interactive dashboard.

Software Review 105

Software Review Technical Review Systems Review AI Search 105

Sales Hacker

SEPTEMBER 2, 2020

NOTE: All of the data below is coming from getlatka.com. And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. Companies operating in well-digitized industries (media, IT, finance, professional services). Data Skrive: $36k ACV and $360k ARR.

Scale 132

Scale Outsourcing Services Sales Technical Review 132

Totango

MARCH 6, 2020

Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. Customer attitudes and overall customer experience are displayed in a range of behaviors and direct communications.

Marketplace as a Service 93

Marketplace as a Service Social Media Customer Success Enterprise 93

Sales Hacker

MARCH 25, 2021

Getting to know your buyers by building up semi-fictional representations of who they are will help your sales reps to: Establish the best way to approach and communicate with their prospects. Perfectly position the product/service to their prospects. As we’ve seen, buyer personas are often built-up using basic demographic data.

Scale 131

Scale Underperforming Technical Team Outsourcing Services Sales 131

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. And working at G2, she has access to a lot of data about what people are looking for.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Neil Patel

JANUARY 21, 2021

You won’t have to worry about the security of your data — enterprise-level security comes standard and everything syncs instantly to the cloud. It offers grid, board, and timeline view; co-authoring and communication on tasks; and project planning and scheduling. The Constant Contact website service is $10 per month.

Payment Methods 110

Payment Methods Payment Solutions Outsourcing Services Payments 110

User Pilot

AUGUST 12, 2024

Implementing segmentation analytics involves gathering qualitative and quantitative data through surveys and product usage tracking. Once you have the data, group customers based on relevant criteria aligned with business objectives. Collect customer data The first step is collecting qualitative and quantitative customer data.

Marketplace as a Service 95

Marketplace as a Service Banking Telecommunications Mobile 95

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. My co-founder and I were running a design agency and we noticed a persistent problem in communicating ideas to remote clients. We also think about community and consultants and professional services as an ecosystem around our product.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Intercom, Inc.

AUGUST 6, 2018

For product builders, it’s never been harder to get discovered in such a crowded marketplace. For users, having your workflows and data spread across multiple siloed tools in many different places brings unnecessary complexity to day-to-day work. The abundance of software tools on offer today brings with it a whole host of challenges.

Engagement 130

Engagement Marketplace as a Service Development Sales 130

Neil Patel

NOVEMBER 5, 2020

You’ll likely find most of this data in your CRM. She’s a pro at gathering competitive intelligence and uses it wisely to reinforce the brand while cementing customer loyalty in a very competitive marketplace. It’s a big process, and a fancy list of bullets just doesn’t cut it anymore – not in today’s two-way communication world.

Scale 145

Scale Social Media Sales Funnel Marketplace as a Service 145

How To Buy Saas

MAY 15, 2024

In today’s world, cloud computing has become very popular among businesses of all sizes because of its effective tech services. Cloud computing services have helped businesses conveniently access and utilize tools to perform different tasks. This blog delves into the three types of Cloud Computing services: IaaS PaaS SaaS.

DevOps as a Service 52

DevOps as a Service Marketplace as a Service Cloud SaaS 52