SaaStr

NOVEMBER 18, 2021

With nearly a full hour of Q&A with a phenomenal communicator as our guest, our “Off The Record” interview with Pat Grady (Partner at Sequoia Capital) surfaced a number of actionable insights for Founders. We’ve excerpted 10 key highlights from our interview below: #1 – Habits Of Exceptional CEOs.

Scale 336

Scale Company Culture Interviewing Finance 336

SaaStr

MAY 24, 2024

Jason Lemkin prefers sharing his thoughts through LinkedIn posts rather than engaging in conversations, finding it more efficient for his communication style. Jason Lemkin has interviewed some of the best founders on his podcast, SaaStr Annual. He approaches interviews with profound respect for the founders he interviews.

Sales Hiring 298

Sales Hiring Outsourcing Services Technical Review Scale 298

SaaStr

JULY 11, 2024

As a startup, most people who come to an interview appear happy. You interview 30 people. If it’s a role you’ve never hired, find someone great at it and have them do your final interview. When Twilio started to scale, people said it was the Stripe of communication, but VCs were wary because it had 40-50% margins.

Sales Hiring 291

Sales Hiring Scale Marketing Interviewing 291

Buffer Resources

AUGUST 6, 2024

I quickly saw how much more impactful this approach was, how showing up for podcast interviews and other media opportunities and offering my unique expertise and point of view on PR and business-related topics made new clients much more excited to work with me. 

Social Media 114

Social Media Business Leadership Sales Hiring 114

SaaStr

JANUARY 21, 2020

Things like hiring the right people and being clear and communicative. We’re going to talk a little bit about being clear and communicative with goals and objectives. Do they peel the onion back during the interview? Step two is a little bit about what Aaron was talking about, being clear and communicative.

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

Tom Tunguz

JUNE 6, 2018

Competency in the field, cultural fit, communication skills, management experience. When interviewing for new executive to lead an internal team, interview for the network by asking and digging into the question: “Who are your first 5 hires?” You’ve just raised a round of financing.

Scale 246

Scale Interviewing Finance Leadership 246

SaaStr

JANUARY 12, 2022

Define your ideal account executive profile and use that when interviewing potential reps. When we interview someone to become an account executive at Databricks, part of that process is going through a mock sales call or meeting. This score is then taken and compared to top performers already in our sales organization.

Scale 264

Scale Leadership Sales Hiring Sales 264

Tom Tunguz

MAY 20, 2019

Someone told me about a Vanity Fair interview with former President Obama. A list of people who would be involved, and communication plan. A list of people who would be affected, and communication plan. A bit flips and a leader must begin to delegate. I can’t seem to find it, but here’s the gist. A clear deadline.

Interviewing 276

Interviewing Startup Leadership Communication 276

SaaStr

JULY 6, 2022

This SaaStr Classic podcast episode features an interview with Mathilde Collin, the Co-Founder & CEO of Front. Front is a communication hub that helps teams work better with customers. The app connects all communication channels (social media, email, live chat, etc.) So how can you break into the market successfully?

Enterprise 264

Enterprise Sales Hiring Social Media Communication 264

Intercom, Inc.

MARCH 3, 2020

We know it’s hard to apply and interview for a new job. When you interview for a design job, the process is usually mysterious: did you say the right things? When you interview for a design job, the process is usually mysterious: did you say the right things? On-site interviews. Show the right work? 5 ways to stand out.

Interviewing 290

Interviewing Systems Review Compensation Travel 290

SaaStr

JULY 7, 2022

In these instances, you will want to set up informational interviews with strong department heads external to your company in the areas where you’re not an expert. Compare the talent that you meet through informational interviews with the talent you have on your team. Mistake 2: Thinking your CFO is a glorified accountant.

Scale 278

Scale Sales Hiring Interviewing Engineering 278

Tom Tunguz

OCTOBER 4, 2019

In a recent interview, Sid Sijbrandij, the founder of Gitlab observed something about remote teams that I think is absolutely true. These kind of communications are just as necessary within remote or distributed teams, but they require more planning, more foresight in order to be successful.

Startup 252

Startup Interviewing Investment Communication 252

User Pilot

FEBRUARY 22, 2024

Customer communication skills are a cornerstone of any business. TL;DR Customer communication encompasses all interactions between a business and its customers, while customer communication strategy is what you’ll use to improve these interactions amongst new and existing customers. Nurturing relationships.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105

User Pilot

AUGUST 21, 2023

In this ultimate list of product manager interview questions, we have tried to simplify the process of hiring great product managers. TL;DR Product managers need to have good problem-solving, communication, and leadership skills. Communication skills. As such, they need to have superb communication skills.

Interviewing 98

Interviewing Underperforming Technical Team Sales Hiring Management 98

SaaStr

JUNE 27, 2024

Job Stopped Participating in Every Interview Early On Many founders still interview everyone when their company is at 200 or 300 people. Job still does interviews for everyone, director and up, but not for the ICs and managers of ICs, for the most part. Job stopped when they were at 120 people, which is fairly controversial.

Scale 264

Scale Sales Hiring Scaling Sales Recruiting 264

FastSpring

JANUARY 9, 2025

In this episode of Growth Stage, we interview gaming D2C and creator marketing expert Justin Sacks of Nexus about his thoughts on: What winning strategies AAA and AA publishers use for D2C in mobile. Podcast Full Interview: Audio Listen online or find it on more podcast services. Jump to video. Jump to transcript.

Payments 164

Payments Mobile Payment Methods Revenue 164

Intercom, Inc.

JULY 13, 2021

That’s why we’re upfront with candidates about what we look for in designers before they interview with us. Design candidates can better prepare for their interviews. This made designers concerned that they couldn’t advance because they didn’t have the opportunity to interview. We all achieve better business outcomes faster.

Interviewing 271

Interviewing Leadership Engineering Communication 271

SaaStr

JANUARY 31, 2022

I’ve been in tech for 20+ years and have run tens of thousands of recruitment interviews. Communicate Clear Rules of Engagement. Over-communicate to the team. Leadership And Communication. I’m an over-communicator who leads with integrity and loves to have fun. Hiring For Growth. Cross-team resolution of issues.

Sales Recruiting 246

Sales Recruiting Sales Hiring Scale Enterprise 246

SaaStr

DECEMBER 6, 2021

For example, Pagey, our mascot, ended up videobombing me during an interview with CNBC. a cloud communication platform, since Twilio’s acquisition of Sendgrid in February 2019. What’s going to change? Are those changes positive? Will they help you to scale? Or will those changes get in your way?

DevOps as a Service 278

DevOps as a Service Scale Cloud Interviewing 278

FastSpring

FEBRUARY 6, 2025

In this episode of Growth Stage, we interview Lizzie Mintus Founder and CEO of Here’s Waldo Recruiting and host of The Heres Waldo Podcast about her thoughts on: The most effective recruiting strategies for SMBs. Podcast Full Interview: Audio Listen online or find it on more podcast services. Learn more and listen here.

SMB 107

SMB Sales Recruiting Branding Sales Hiring 107

SaaStr

JANUARY 18, 2023

Instead, conduct thorough reference checks and recruit more qualified candidates to interview. During the interview process, make an effort to clearly understand the candidate’s qualifications and fit for the role. A well-developed brand can communicate a company’s values and appeal to customers who align with those values.

Scale 246

Scale Underperforming Technical Team Scaling Interviewing 246

SaaStr

MAY 5, 2021

They started off by interviewing internal teams to understand the pain they felt as our product grew and changed. Armed with these insights, product ops built templates and processes to make sure we communicate the right level of information at the right time to both customers and our go-to-market teams.

Strategy 299

Strategy Scale Innovation Interviewing 299

Trint

AUGUST 24, 2021

When I had my interviews with Trint, I just remember thinking that the interviewers were my kind of people. I can’t describe how much I’ve been able to learn at Trint; about the industry itself, about how to work effectively with others, and how to communicate. Anything else to add? You can grow your career here!”

Outsourced Development 246

Outsourced Development Interviewing Leadership Enterprise 246

User Pilot

MAY 30, 2024

Friction arises from differences in target personas , messaging misalignment, timeline conflicts, lack of clear ownership, and communication gaps. They focus more on product perception, market adoption, and communicating value propositions with prospects and customers. They may also keep the roadmap changes opaque from the PMM.

Product Marketing 103

Product Marketing Interviewing Management Scale 103

SaaStr

OCTOBER 10, 2023

Founders have refined the narrative around the product and can communicate it clearly and with a depth of knowledge that no one else will have in the early days. How To Ensure Sales Leaders Are Mission-Aligned You need to be clear on what your mission is and communicate it effectively to anyone coming in.

Scale 283

Scale Sales Hiring Scaling Sales 283

Buffer Resources

OCTOBER 31, 2024

Micro-interviews Micro-interviews can be a fun way to share knowledge your audience might find helpful or put a human face to your brand. This could be an interview with you, a fellow creator, a member of your team, or a customer. For PR company Tori Porter Communications , press features for her clients are a top priority.

Social Media 116

Social Media Interviewing Branding Trends 116

SaaStr

OCTOBER 28, 2022

In the first session of the eye-opening CRO Confidential series, SaaStr CEO Jason Lemkin interviews Founders Fund Partner Sam Blond about the current economic climate. Leadership must communicate this objective to the entire company and ensure everyone works toward improving efficiency instead of simply bringing in more dollars.

Sales Recruiting 263

Sales Recruiting Sales Hiring Leadership Interviewing 263

Tom Tunguz

JANUARY 16, 2018

Positioning: how best to communicate the price? By combining market research, interviews with prospective customers, conversations with the sales team, the product marketing team can develop a unified pricing strategy that is consistent with the company strategy and the sales tactics. Strategy: what is the goal of the price?

Pricing 240

Pricing Market Research Interviewing Product Marketing 240

SaaStr

OCTOBER 30, 2021

I sent cold emails and LinkedIn messages and ended up with nine interviews. From those nine interviews, I received four offers. Going into the interviews, I knew what I wanted out of a job– that part was simple. Making sure you are aligned with the CEO and have good and clear communication is crucial.

Scale 290

Scale Sales Hiring Sales Underperforming Technical Team 290

SaaStr

NOVEMBER 8, 2022

Some companies have a recruiting team and a separate talent sourcing team to identify candidates for initial phone interviews, while others have hiring managers in charge of the end-to-end talent acquisition process. Building a high-performing team is about building trust and communication and deciding what kind of leader you want to be.

Underperforming Technical Team 246

Underperforming Technical Team Technical Review Acquisition Company Culture 246

Stax

APRIL 24, 2025

For Sundt, clear communication and transparency from AI providers aren’t just nice-to-haves they’re absolute must-haves. Watch the full interview with Mark Sundt and PYMNTS to learn more. His words serve as a reminder that in the rush to embrace AI, we can’t afford to leave privacy and security behind.

Merchant Services 88

Merchant Services Payment Services Payment Solutions Payments 88

SaaStr

FEBRUARY 2, 2023

How a candidate talks about a product can give you valuable insights into their understanding of the product’s value and benefits and their ability to communicate this effectively to customers. One effective way for PMMs to do this is through storytelling, which can be a powerful way to engage and persuade customers.

Sales Hiring 263

Sales Hiring Product Marketing Scale Marketing 263

SaaStr

AUGUST 31, 2022

must ensure that the culture is clearly communicated to every new employee who walks through your doors. . The priority is to ensure that the desired company culture is at the heart of the organization’s behaviors, and this begins by holding your team accountable to the core company values. know in certain domains first. CEO exhaustion.

Scale 246

Scale Underperforming Technical Team Scaling Company Culture 246

Intercom, Inc.

JULY 2, 2020

What’s really cool when I think about the different channels and the ways customers want to communicate with companies now is that [companies] have actually adopted those things. I also think that having transparency around it and communication are key. As Pam tells it: . It’s become a better approach for them.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

Tom Tunguz

MARCH 27, 2025

Team Development Hire analytically : Use structured interviews to identify candidates with preparation, adaptability, domain experience, intelligence, and passion. Create feedback loops : Establish regular communication between sales and marketing to improve lead quality.

Scale 182

Scale Sales Hiring Startup Compensation 182

Tom Tunguz

NOVEMBER 24, 2018

By communicating this clearly at sales kickoff or during interviews, you can set expectations properly with the team. During these periods of flux, the company can roll out a short term quota, a six month quota, and reserve the right to modify quota up or down depending on performance. Stage 4: Long Term Quota.

Compensation 195

Compensation Sales Recruiting Sales Hiring Scale 195

Intercom, Inc.

FEBRUARY 25, 2021

CX teams wear a lot of different hats – they have to be problem-solvers, project managers, good listeners, and excellent communicators. When I first start working with clients, I’ll interview executives, employees, customers, and the employees. To be customer-centric, be employee-centric first. ” So employees know.

Scale 211

Scale Consulting Interviewing Customer Support 211