SaaStr

JULY 11, 2019

It may seem like a simple decision, but there is a lot of complexity in a two-sided marketplace where people are expecting to get paid. The marketplace was doing well. Back in those days, I was really inspired by the eBay model of a marketplace where it was a bidding auction approach. We looked at the numbers. It was healthy.

Scale 156

Scale Marketplace as a Service Sales Recruiting Scaling 156

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 173

Payments Merchant Services Payment Solutions Payment Services 173

SaaStr

JULY 22, 2019

We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. And I think it’s especially true of SaaS companies, when you start to think about the fact that everything is a service. We didn’t ever have an on-prem solution.

Scale 235

Scale Scaling Sales Hiring Underperforming Technical Team 235

Intercom, Inc.

NOVEMBER 30, 2021

Here’s an example of key goals and metrics to consider. so here are five top conversational support tools as reported by the world’s largest and most trusted marketplace, G2: Intercom. The real value support software offers is in the approach it enables and how it impacts the customer and team experience. Issue tracking: Statuspage.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Intercom, Inc.

MAY 10, 2018

First zero in on a strategy for achieving your desired outcome , and then pick high quality metrics to validate your tests. Switching to a different service is something that takes a lot of effort. I saw both sides of the marketplace, which was a lot of fun. Adam Risman: Andrew, welcome to Inside Intercom. of their coworkers.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

Intercom, Inc.

NOVEMBER 7, 2018

“If you’re not communicating real-time with your prospects, your competitors are” One tool that guarantees faster speed to lead is live chat. With more and more people expecting real-time service, if you’re not communicating real-time with your prospects, your competitors are and they are stealing your leads.

Technical Review 161

Technical Review Marketplace as a Service Systems Review Customer Success 161

User Pilot

OCTOBER 26, 2021

Is the "North Star Metric" just another bit of SaaS jargon somebody has coined to rename something everybody already knows about? What other SaaS companies use the North Star Metric and how can you find yours? In this article, I'll go over what the North Star is, why this metric matters, and how to find yours.

B2C 98

B2C Metrics B2B Retention 98

Neil Patel

AUGUST 17, 2021

You want them to associate your company with a particular product or type of service. Whether you’re a startup just trying to build a name for yourself in a crowded marketplace, or you’re trying to rebrand an old company , you can benefit from a brand awareness campaign. Then, start communicating! Be Active and Engaging Online.

Branding 145

Branding Social Media Marketplace as a Service Acquisition 145

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media SaaS 97

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Neil Patel

DECEMBER 22, 2020

However, you still have to deal with finding the right influencers, managing communications, making sure influencers create the posts you pay them for, and tracking campaign efficacy. Dealspotr’s Influencer Marketplace. Working with micro-influencers, who have smaller but more targeted audiences, might be the way to go.

Payment Methods 139

Payment Methods Branding Payment Solutions Payment Services 139

User Pilot

JULY 9, 2024

Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. Nextiva : Best customer experience software for unified communications. Zendesk : Best for scalable customer support and service management across multiple channels. Start tracking your key metrics code-free today!

Software Review 103

Software Review Software Management Business 103

BetterCloud

MARCH 17, 2025

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe youre spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Totango

MARCH 6, 2020

Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. Customer attitudes and overall customer experience are displayed in a range of behaviors and direct communications.

Marketplace as a Service 93

Marketplace as a Service Social Media Customer Success Enterprise 93

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. My co-founder and I were running a design agency and we noticed a persistent problem in communicating ideas to remote clients. We also think about community and consultants and professional services as an ecosystem around our product.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Chargify

AUGUST 17, 2020

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. What Amazon Web Services and Twilio Get Right. How AWS Does It.

AWS 98

AWS Payment Services SaaS Payments Payments 98

Neil Patel

MAY 20, 2021

The addition of shopping features such as Facebook Marketplace can also be leveraged by businesses to improve online conversions. Your business page also helps you build an online community and better service your customers. Hours of operation: The hours you are open for business or available for customer communications.

Business 145

Business Social Media Marketplace as a Service Advertising 145

User Pilot

MARCH 5, 2025

Self-service support: Userpilot empowers you to build and customize in-app resource center code-free. Intercom Intercom is an AI-powered customer service tool that equips teams to engage customers through omnichannel support and activity-driven automation. Funnel analysis report generated with Userpilot. Customer support with Intercom.

Software Review 52

Software Review Engagement Software Scale 52

Stax

JUNE 20, 2024

An ISV partner is a software vendor that partners with an ISV and provides additional services or technology. However, the significance of selecting the right ISV partner program for cloud services or SaaS companies can’t be overstated. Participating in ISV partner programs offers several advantages.

SaaS Payments 88

SaaS Payments Payment Services Payments Stax 88

Baremetrics

MARCH 30, 2021

Do any of them have what you want in a subscription management service? Baremetrics integrates with Chargebee and Chargify to help growing SaaS & subscription driven-businesses with accurate metrics. It offers automatic recurring billing, quoting, collection, revenue recognition, and metrics.

Payment Solutions 105

Payment Solutions Payment Features Payments Payment Methods 105

FastSpring

JANUARY 8, 2019

Amazon Marketplace. Selling on the Amazon Marketplace can significantly boost volume through your store. Amazon charges fees on every sale through the Marketplace. A marketing concept where a business offers several related products or services and sells them as one package solution, often at a reduced price. Cross-sell.

Payment Methods 82

Payment Methods Merchant Services Payment Services Outsourcing Services 82

Totango

MARCH 31, 2020

Connecting with your end customers and understanding how they feel about your service and value delivery is more important than ever. You can now install the Voice of the Customer SuccessBLOC from the SuccessBLOC marketplace. Track key metrics associated with your customer loyalty program starting with NPS.

Marketplace as a Service 77

Marketplace as a Service Engagement Communication Metrics 77

Sales Hacker

MARCH 25, 2021

Getting to know your buyers by building up semi-fictional representations of who they are will help your sales reps to: Establish the best way to approach and communicate with their prospects. Perfectly position the product/service to their prospects. Getting noticed in a crowded marketplace is tough. Landing pages.

Scale 131

Scale Underperforming Technical Team Outsourcing Services Sales 131

Baremetrics

SEPTEMBER 16, 2021

What LTV Metrics Show Why You Need to Measure LTV How You Can Measure LTV 6 Ways to Increase LTV for Online Stores 1. Communicate with Your Audience on Social Media Conclusion. What LTV Metrics Show How do you know how much you earn per customer? The logic behind this metric is simple. Table of Contents.

Business 97

Business Social Media Marketplace as a Service Mobile 97

User Pilot

MAY 21, 2024

Additionally, the annual churn rate is a critical metric that quantifies the percentage of customers lost over a year, offering insights into long-term customer satisfaction and loyalty. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe.

Churn 52

Churn Retention Software Review Metrics 52

User Pilot

AUGUST 18, 2024

Analytics dashboards : Find essential adoption metrics, such as the number of active users , user sessions , average session duration, etc., You can also create custom dashboards using metrics of your choice. In addition, ClickUp includes chats for teams to communicate directly. Cohort tables in Userpilot. in a singular hub.

Scale 104

Scale Scaling Software Review Social Media 104

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. NP Digital Marketing Services.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

User Pilot

JULY 23, 2024

It helps you think creatively and reimagine existing products and services. They saw a spike in interest from attendees of a local conference, so they iterated the product as demand grew to build a marketplace based on user needs. You can use different farmworks and methods to streamline this process. Airbnb’s MVP example.

Development 109

Development SaaS Marketplace as a Service Scale 109

User Pilot

AUGUST 12, 2024

Pendo is a DAP that offers mobile device support and allows segmentation based on product usage , visitor data, account information, and mobile metrics. To achieve these goals, online marketplaces typically focus on two key segmentation strategies: Geographic segmentation (based on customer locations and regional preferences).

Marketplace as a Service 95

Marketplace as a Service Banking Telecommunications Mobile 95

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Users will pay a recurring monthly or annual fee to access a specific set of services.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Neil Patel

APRIL 20, 2021

Make no mistake: You’re a product; and like any product, you have to successfully communicate the value of that product. Until that happens, you’ll find it difficult to sell your actual products or services. Most people and companies think products and services sell because of their great features. That’s not the case.

Sales 137

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 137

Neil Patel

OCTOBER 24, 2020

Effective Communication Skills. Strong communication skills – oral as well as written – is mandatory for a good consultant. Communication is a two-way street, though. Questions about KPIs and metrics for performance measurements. You can also select a freelancer profile from these marketplaces. IT Consultants.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

Totango

MARCH 29, 2022

Building and maintaining each unique customer journey can be a complex task — often with teams needing to understand how each customer communicates, what their needs are, and how best to move forward with individual customer engagement efforts.

Engagement 101

Engagement Scale Marketplace as a Service Retention 101

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. The other thing is just.

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

Casey Accidental

OCTOBER 24, 2022

Eventbrite was historically a 50% sales and 50% self-service business. So, as we decided to take a bet on building an intuitive, self-service experience instead of masking user experience issues with human support, we really had to confront Belsky’s product lifecycle for the first time. Sounds expensive.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

Neil Patel

DECEMBER 23, 2020

HubSpot CRM – Best free marketing CRM Really Simple Systems – Best free sales CRM Agile CRM – Best free customer service CRM Flowlu – Best for SMB finance Apptivo – Best for basic business management. Free Customer Service CRM Software. The Top 5 Options For Free CRM Software. The Limits of Free.

Payment Solutions 139

Payment Solutions Software Review Software Payments 139

User Pilot

JUNE 2, 2024

Provides interactive onboarding experiences and in-app communication. AI-driven customer service platform with centralized inbox and ticketing. Break your user base into segmented groups to design more targeted in-app communication and tailored experiences. Self-service customer support. In-app communication.

Software Review 105

Software Review Technical Review Systems Review AI Search 105