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From Platforms to Protocols: Making Sense of Decentralized Social Media (and What it Means for the Future)

Buffer Resources

Social media users are facing some pretty big challenges today. Most social media users — especially those leveraging the networks to boost visibility for themselves, their businesses, or their work — accept that the good of social media goes hand-in-hand with the bad. Audience, bye-bye.

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The SaaS Marketing Scorecard - How Does Your Marketing Operation Rank?

Tom Tunguz

Each bucket has a set of disciplines that the team scores. First, it enumerates the important priorities for a marketing team. And second, the scorecard provides a way for a team to understand their strengths and weaknesses. sales enablement: how strong are the materials sales teams use to pitch? Comms Marketing.

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What is Customer Satisfaction: Importance for Business Success + How to Improve

User Pilot

Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. For instance, you can launch a CSAT survey after a customer interacts with your support team. Similarly, unhappy customers are more likely to tell others of their poor experience. Userpilot review on G2.

Business 111
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How Technology Affects Communication

Neil Patel

For better or worse, technology affects communication because it is a part of our everyday lives. But is it all bad? From a business perspective, you could argue that technology communication is beneficial. From a business perspective, you could argue that technology communication is beneficial.

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Why 36% is the magic number: Finding the right amount of text in mobile apps

Intercom, Inc.

If it’s one of the most common elements in our designs, why is it so often the last thing most teams focus on – if they focus on it at all? I examined the first screen that loaded in 25 popular iOS apps across a variety of use cases (such as social media, retail, services, personal finance, and more). Measuring the letters.

Mobile 291
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6 Customer Communication Pain Points in SaaS + How to Resolve Them

User Pilot

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. Analyze customer data and improve in-app communication with interactive guides.

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What is Omnichannel Communication & How to Create a Succesful Strategy?

User Pilot

As the number of potential customer communication channels and touchpoints continues to increase, omnichannel communication is a must. As customers switch from email to social media, in-app messaging , live chat, push notifications, and more, you need a way to connect them all and deliver a seamless experience to users.