SaaStr

JANUARY 24, 2022

During your first or next round of financing, or during any type of financial decision involving a third party, some type of due diligence will be performed by accountants that will define revenue per Generally Accepted Accounting Practices (GAAP). If they get too technical, ask them to explain it again in non-accountant speak.

Finance 334

Finance Outsourcing Services Systems Review Technical Review 334

TechEmpower SaaS

JULY 24, 2023

At TechEmpower, we frequently talk to startup founders, CEOs, product leaders, and other innovators about their next big tech initiative. After all, that’s what tech innovation is all about. Do you have a custom algorithm or other technology? Communication/Forums Are there discussion forums? will you leverage?

Innovation 780

Innovation Development CTO Hire Technical Review 780

TechEmpower SaaS

SEPTEMBER 25, 2023

I think that poor communication and differing team cultures might be part of the problem, but how can I know for sure? The team’s technical skills are solid, but they’re undermined by poor communication, especially around requirements and expectations. This is where a technical review can be useful!)

Underperforming Technical Team 390

Underperforming Technical Team Development Software Review Technical Review 390

Tom Tunguz

JANUARY 23, 2020

Companies selling to engineers and technical buyers demonstrate technical prowess first, before pitching their product. If the buyer has a question about the software, they can audit it themselves and communicate with the authors. These research agencies diligence software products directly and through surveys.

Software Review 279

Software Review Technical Review Software Marketing 279

SaaStr

FEBRUARY 12, 2019

What I’ve learned is that true due diligence requires more than a scan through boxes of contracts and reviewing the balance sheet. Make sure you’re buying the core underlying technology (and the full rights to it), not just the company licensing the technology. In 2005, eBay spent $2.6

Acquisition 219

Acquisition Technical Review Artificial Intelligence Machine Learning 219

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Businesses lack the connected tools needed to provide personal, in-context communications.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

TechEmpower SaaS

DECEMBER 11, 2023

Are specific technologies or platforms involved in your project? Do they have experience with the technologies involved in your project? What are the review periods and your responsibility in the process? Communication: Evaluate their communication style. Or is your project a clean slate? An account manager?

Software Development 443

Software Development Development Software Review Software 443

Payrix

FEBRUARY 4, 2025

Authentication The process of assuring that data has come from its claimed source, or a process of corroborating the claimed identity of a communicating party. Point-to-point encryption (P2PE) Technology standard created to secure electronic financial transactions. eCheck, PayPal, etc.) Bitcoin A decentralized digital currency.

Payment Services 147

Payment Services Merchant Services Payment Solutions Payment Methods 147

SaaStr

APRIL 3, 2024

The three co-founders were gathering data in hot storage to respond more effectively to instances with the benefit of historical and technical context. That’s where true automation will be, in the disruptive work that people are freed up and enabled to do and do more effectively and quickly due to having the assistance and rich context.

Generative AI 305

Generative AI AI Technical Review Software Review 305

SaaStr

JANUARY 24, 2021

They do daily stands ups, not just weekly reviews. With better data, communication, and pipeline visibility, it becomes clearly faster who isn’t going to make it. Third, you have to be even more “tech savvy” now to be a successful AE. That all went away when Covid hit. What’s changed is VPs of Sales and salesteam adapted.

Sales Recruiting 354

Sales Recruiting Scale Technical Review Sales 354

SaaStr

JUNE 14, 2023

Join us as we uncover lessons from UiPath’s success in creating a new category within RPA Enterprise Automation – Robotic Process Automation – while navigating the challenges inherent in digital transformation powered by artificial intelligence and machine learning technologies.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. Luckily, consumer behavior has shifted towards being more understanding since the pandemic, so long as communications are clear. Luckily, consumer behavior has shifted towards being more understanding since the pandemic, so long as communications are clear.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

SaaStr

JULY 6, 2023

Cognitive Biases Cognitive biases are systematic errors in thinking and decision-making due to mental shortcuts. This is due to a lack of accountability for individuals in a large group. Remain accessible, visible, collaborative, and communicative. SaaStr Workshop Wednesdays are LIVE every Wednesday. Sign up for free.

Technical Review 264

Technical Review Leadership Consulting Pricing 264

SaaStr

MAY 4, 2021

Sometimes, when you are, you’ll have to rebuild all your technology, and that’s painful. Five9 has increased its growth margins over time, but telephony and communications have real costs. And it’s growing a stunning 45% (!) at $550m ARR. Never quit. Stay in the game. But Five9 shows it can be done.

Systems Review 346

Systems Review Technical Review Software Review Cloud 346

Tom Tunguz

MARCH 24, 2020

As colleagues communicate more ideas online, companies will have to secure these thoughts to protect their intellectual property. Certainly, some of this spike is due to transient conditions. For those with non-urgent conditions, telemedicine provides triage and care without risking the health of others. Entertainment is changing.

Software Review 361

Software Review Technical Review Entertainment Outsourced Development 361

SaaStr

APRIL 20, 2024

AI in Sales and Marketing AI is disrupting sales and marketing, particularly in support and SDR /BDR functions, due to the shortage of skilled workers and the potential for increased efficiency and cost savings. Will AI let ICs do more, with fewer managers? And so much more! Give it a listen / watch!

Sales Hiring 307

Sales Hiring Startup Marketing Technical Review 307

SaaStr

JUNE 29, 2023

As buyers grapple with expanding technology, higher prices, and a need for efficiency, SaaS companies need to deliver what their audience is looking for to win in the market. They review the changing market, buyer trends, and tips for the road ahead. Demand for Sophistication and Innovation.

VP of Engineering 299

VP of Engineering Trends Cybersecurity Sales Hiring 299

SaaStr

MAY 24, 2024

Lemkin emphasizes the need to hire “Pirates and Romantics,” passionate and quirky individuals who are dedicated to the company’s mission, in contrast to the majority of job workers in the tech industry. It’s important to take a vacation and try to find joy in one’s job before moving on.

Sales Hiring 300

Sales Hiring Outsourcing Services Technical Review Scale 300

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. This trend shows no signs of slowing down.

Scale 228

Scale Engagement Technical Review Business 228

Intercom, Inc.

NOVEMBER 4, 2020

The holidays are fast approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team – which is set to further accelerate this holiday season due to the impact of COVID-19. To reduce customer frustration, proactively communicate response times during the holidays.

Customer Support 228

Customer Support Technical Review Scale Headcount 228

SaaStr

MAY 17, 2024

Anneka runs quarterly business reviews for all parts of the product portfolio, but how they look at and evaluate each product changes because the measures of success will be quite different. When Transformational Tech Comes Along, Like AI Sometimes, transformational technology comes along, like AI. It depends.

Scale 305

Scale Technical Review Sales Hiring Artificial Intelligence 305

SaaStr

APRIL 14, 2020

In today’s fast-paced B2B marketplace of instant communication and process automation , businesses cannot afford to rely on the classic definition of a deal. We hypothesize that because buyers have more power than ever with search engines, review sites, influencers, and video content ?they Treat deals as dynamic. Finance – 38%.

Technical Review 319

Technical Review Marketplace as a Service Construction Software Review 319

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Proactively identify and address customer pain points, challenges, and technical issues.

Technical Review 52

Technical Review Sales Recruiting Customer Success Sales Hiring 52

Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Download your copy of the thought leadership paper now. “As

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Examples could be streamlining communication or effectively tracking customer engagement to support your customer success efforts. G2 rating : 4.4 Main features : Pre-built integrations with popular platforms. G2 rating : 4.8

Customer Success 105

Customer Success Enterprise Software Review Startup 105

Intercom, Inc.

JULY 16, 2019

For example, a relatively common type of incident might be a brief outage of Intercom due to a database failover. Communication : When needed, communication with customers, support, sales and leadership can occur. Resolution : The incident is resolved, and follow-up actions like an incident review occur.

Scale 215

Scale Technical Review Management Software Review 215

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. In particular, the pandemic has brought about an unprecedented shift in our reliance on technology that has had a knock-on effect on how customers relate to, and interact with, companies and brands. With empathy. “I

Technical Review 222

Technical Review Systems Review Customer Support Headcount 222

SaaStr

APRIL 23, 2020

88% of businesses have shifted to remote work due to the COVID-19 pandemic, leading us all into uncharted territory. The main increases surround tools that facilitate collaboration, communication, process, and productivity. By Kara Kennedy, G2 Director of Market Research.

Software Review 296

Software Review Technical Review SaaS Market Research 296

Andreessen Horowitz

FEBRUARY 13, 2024

But how can biotech teams effectively communicate to investors and partners how they will, with each round of financing, incrementally reduce the risks of discovering and developing successful new drugs? It can also save you from repeatedly answering the same diligence questions! key in vivo data results).

Development Team Review 125

Development Team Review Technical Review Finance Systems Review 125

BetterCloud

FEBRUARY 3, 2025

By implementing best practices, youll gain control over your SaaS spending, enhance security, and ensure that your technology purchases are truly driving business value. Due to heavy reliance on software, organizations have to put together a proper SaaS governance strategy that works for them to avoid security risks and reduce SaaS sprawl.

Government 52

Government Technical Review Systems Review Software Review 52

SaaStr

NOVEMBER 30, 2022

But as you go down the path, look at your CRM, perform win and loss reviews, and understand the personas and actual titles that stick. ” A vital step in prioritizing your TAM is implementing lead-to-account matching technology. Sales engagement tech is a must-have . Your open rates and reply rates will increase. .

Sales Hiring 246

Sales Hiring Development Technical Review Management 246

SaaStr

MAY 19, 2022

As a small company, you can not compete with tech giants in terms of compensation alone. Communication: Every member of the company should understand what you are trying to accomplish and why you are trying to accomplish it. The secret is to actually practice them consistently and diligently. . Look after your people .

Development Team Review 299

Development Team Review B2C Compensation Technical Review 299

Intercom, Inc.

APRIL 6, 2020

Their Quickstart keyless technology means that workers can download a virtual key and start driving without needing to meet car owners. We recently sat down with the Hiyacar team to learn about how they’ve been able to build this community of drivers and car owners using Intercom. Recent TrustPilot review.

Technical Review 220

Technical Review Mobile Communication Technology 220

SaaStr

JANUARY 31, 2022

I’ve been in tech for 20+ years and have run tens of thousands of recruitment interviews. Accountability to review. These need to be tracked, measured, monitored, and reviewed to hold ourselves accountable. Communicate Clear Rules of Engagement. Over-communicate to the team. Leadership And Communication.

Sales Recruiting 246

Sales Recruiting Sales Hiring Scale Enterprise 246

SaaStr

JULY 8, 2020

It sounds minor or technical, but if you want to due diligence on a human being, I get to do it a few 100 times a year. Aileen Lee: And so, they’re just way easier due diligence, I think. The last speaker I was talking to was Aileen and she was like, “I’m coming. I’m here.”

Investment 217

Investment Technical Review Part-Time VPE Development Team Review 217

User Pilot

FEBRUARY 22, 2024

Customer communication skills are a cornerstone of any business. TL;DR Customer communication encompasses all interactions between a business and its customers, while customer communication strategy is what you’ll use to improve these interactions amongst new and existing customers. Nurturing relationships.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105

SaaStr

AUGUST 8, 2023

Instead, due to a decade-long exodus from Wall Street, the strategic CFO has burst onto the tech scene. I think what we’re seeing in all of our portfolio companies and tech at large is that finance is increasingly seen as strategic, and they now have a seat at the table when it comes to making major decisions at the company.”

Scale 239

Scale Finance Outsourcing Services Sales Recruiting 239