SaaStr

OCTOBER 10, 2023

Look at how you structure compensation. You need to put a lot of thought into how you structure pricing, compensation, etc. Focus on building your company mission and culture. Well, of course, they might be over-indexing on driving initial ACV higher than necessary, which might lead to lower retention over time.

Scale 277

Scale Sales Hiring Scaling Sales 277

SaaStr

JULY 5, 2023

To align the funnel and reduce waste and friction, Divvy would compensate each group, from marketing to customer support, one stage below where they were actually responsible in the funnel. Sales were compensated based on new logos and what they’d do during the first 90 days of implementation.

Strategy 246

Strategy Marketing Underperforming Technical Team Sales Hiring 246

SaaStr

JULY 8, 2024

It might be a battle in the boardroom, but it drives long-term incentives outside traditional compensation and equity plans. It’s increased Justworks’ employee retention and decreased overall turnover because they’re getting an incredible paycheck on an annual basis.

Sales Hiring 287

Sales Hiring Scale Sales Education 287

ChurnZero

NOVEMBER 26, 2024

A clear, detailed, and well-written customer success job description is essential to attract the right candidate while providing important information about the company, necessary qualifications and skills for the role , company culture, benefits and more. Is it a global company? 1: Ensure you have buy-in on the role.

Technical Review 52

Technical Review Sales Recruiting Customer Success Sales Hiring 52

Intercom, Inc.

APRIL 27, 2018

For example, only the original operations team had any form of compensation for doing on call shifts other than time off in lieu. We put in place a level of compensation that we were happy with for taking a week’s worth of on call shifts. Runbooks (the procedures to follow when an alarm fires) were mostly conspicuous by their absence.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

SaaStr

JANUARY 25, 2023

So, if the company falls short of their revenue target, it’s easy to know where the issue is coming from and how it can be rectified. “You You have to have clarity about which part of the relay race you’re holding the baton and which part you’re passing off.”

Customer Success 246

Customer Success Revenue Marketing Sales 246

Sales Hacker

DECEMBER 19, 2022

The draws include better base salaries, competitive variable compensation, better perks, or remote work opportunities at other organizations. According to MarketSource, leaders consistently struggle with developing a sales culture. Reassess your compensation offer. Compensation plays a major role in incentivizing sales reps.

Sales Hiring 105

Sales Hiring Underperforming Technical Team Sales Recruiting Compensation 105

Intercom, Inc.

MARCH 15, 2018

Historically, at many companies there’s the sense that management is a promotion or that there’s different compensation. Increasingly at the top-tier companies in the Valley and I imagine elsewhere, it’s possible to go quite far in your technical career and get compensated equivalently to the management role.

Engineering 214

Engineering Management DevOps as a Service Merchant Services 214

SaaStr

MARCH 24, 2020

We don’t actually give a full draw and to define draw what I mean is sales reps will get a base compensation and a variable compensation. The next one, maybe no surprise, sales reps care about compensation, so pay top of market. In addition to compensation, salespeople really care about progressing their careers.

Sales Recruiting 191

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 191

Intercom, Inc.

JUNE 30, 2021

Often, they’re incentivized by their companies to become managers to gain greater impact, influence, and compensation. Many designers become managers for the wrong reasons. If you’re a senior designer it may seem like the obvious next step.

Leadership 174

Leadership Management Systems Review Compensation 174

Chart Mogul

FEBRUARY 19, 2020

The compensation given to an employee based on the amount of revenue they generate for your business is known as a commission structure. The impact this structure has on company culture, customers, and brand recognition isn’t immediate, but with time, it can prove to be significant. Analyze Data.

Sales Hiring 130

Sales Hiring Sales Business SaaS Payments 130

SaaStr

FEBRUARY 22, 2019

Another thing I wish I had realized before is the fact that company culture is unfortunately not only about values you put on your wall but also about tough decisions. Matt Turck: Do you compensate customer success if they are involved in that up sell. Florian Douetteau: When there is a fire. And a little bit of drama.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Company Culture 120

SaaStr

SEPTEMBER 25, 2024

Dear SaaStr: My startup is nearing the end of its runway – and I found out my CEO has been taking money from the company. What should I do? Unfortunately, this is a little more common than you think.

Startup 292

Startup Finance Company Culture Compensation 292

SaaStr

NOVEMBER 14, 2022

Set expectations starting at the interview process on company values, pace, and vision. Also, reward employees for good work recognition, thoughtful thanks, and compensation. Employee Engagement: Show your employees that you are invested in their career goals and help them build a plan (that they own) to achieve those goals.

Retention 130

Retention Leadership Compensation Communication 130

SaaStr

JANUARY 4, 2022

Q: What incentives work well to attract new employees to a company, and what ultimately makes them want to stay? The tough part is that things that incent folks to join … don’t really incent them to stay. Not really, at least not in my experience. Things that incent folks to join — but that don’t really incent them to stay: Signing bonuses.

Sales Hiring 312

Sales Hiring Startup Retention Strategy 312

SaaStr

AUGUST 12, 2020

But, at a minimum, you’re going to be making quarterly adjustments, and if you’ve got somebody on an annual plan, and all of a sudden you’re changing the rules on them quarterly and it involves their salary or their compensation, you’re going to have a big dispute on your hands.

Startup 293

Startup Software Review Scale Systems Review 293

SaaStr

JUNE 24, 2022

We’ve recently been posting polls on SaaStr’s LinkedIn account to get a feel for what SaaS companies are doing in the current environment. In the video below, he discusses the results and where he thinks SaaS companies are on track or need improvement. #1.

Sales Recruiting 281

Sales Recruiting Sales Hiring Scale Customer Success 281

SaaStr

MARCH 7, 2022

The world of sales is evolving as rising costs and shifts in buyer behaviors continue to change. An emerging strategy that organizations are adopting to grow revenue more efficiently is inside sales. Inside sales refer to the practice of selling from office premises via phone, email, or video calls.

Scale 261

Scale Sales Hiring Scaling Sales 261

SaaStr

JULY 25, 2021

Dev Ittycheria: So you could have a great sales productivity metric, but if you have five salespeople in one person blew out their number and compensated for the four other people who may be missed their number, that’s not a healthy sign. The other thing I look at is broad based performance across the sales force.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale VP of Engineering 261

Sales Hacker

OCTOBER 5, 2018

However, in the sales manager role, where compensation and rewards are more long-term, it takes a deeper motivation to success. An external motivation for being successful, such as a love of the company’s products, a career dream to advance, or family motivation, is often key for the sales manager. Does the star show these skills?

Management 100

Management Underperforming Technical Team Sales Compensation 100

OpenView Labs

NOVEMBER 17, 2021

Upholding a baseline level of transparency about what everybody gets paid, company-level metrics, career laddering, and so forth. They also make sure that their compensation packages are fair and competitive. Instead, you need to make sure the basics are in place (compensation, a great candidate experience, etc.),

Compensation 52

Compensation Marketing Leadership Merchant Services 52

TurnKey Labs

AUGUST 31, 2023

In the highly dynamic world of Silicon Valley, the ever-transforming landscape of compensation strategies adopted by Tech Companies is nothing short of innovative. Stock options—once a generous enticement to lure in top-notch talent—are now a common component of a competitive offer to attract talented developers.

Trends 57

Trends Compensation Innovation Startup 57

ProfitWell

MARCH 10, 2020

Remote company cultures have become more akin to a religion than a growth strategy with amazing people like DHH from Basecamp , Nick Francis from Help Scout , and Wade Foster from Zapier preaching the power of remote. How is compensation determined? Here's the full list if you're interested.). How are people hired?

Compensation 66

Compensation Payment Features Subscription Company Culture 66

OpenView Labs

APRIL 9, 2019

Separate feedback from compensation. This is the exact opposite of what you want in a culture of feedback. When feedback correlates too closely to compensation, it creates a lot of noise around the conversation. Innovation isn’t just about technology.

Underperforming Technical Team 59

Underperforming Technical Team Systems Review Compensation Technical Review 59

SaaStr

APRIL 16, 2019

Building a hyper-growth company is hard anywhere, but building one outside the Bay Area comes with its own unique challenges. Learn how Pendo built a product, team, and culture in its Raleigh hometown that could scale coast-to-coast and continent-to-continent. Want to see more content like this session? Join us for SaaStr Annual 2020.

CTO Hire 177

CTO Hire Travel Underperforming Technical Team CTO Coach 177

TurnKey Labs

AUGUST 31, 2023

In the highly dynamic world of Silicon Valley, the ever-transforming landscape of compensation strategies adopted by Tech Companies is nothing short of innovative. Stock options—once a generous enticement to lure in top-notch talent—are now a common component of a competitive offer to attract talented developers.

Development 52

Development Compensation Innovation Startup 52

SaaStr

SEPTEMBER 26, 2019

Laura Bilazarian : And how did you structure sales compensation initially? So literally, we had five stages in the sales organization, which is also something that you need to anticipate because people one, you’re in we’ll ask you what’s next for me. So you also need to build a path for these people.

Scale 146

Scale Sales Hiring Sales Recruiting Technical Advisors 146

OpenView Labs

APRIL 29, 2019

A simple gut check to help you assess your company culture is to ask yourself if you can easily and clearly articulate your business’ strategy for areas outside of product. In order for a product-led company to create sustainable growth, it needs visionary leaders who can inspire people throughout the entire organization.

Scale 58

Scale Sales Hiring Engineering Compensation 58

Chart Mogul

FEBRUARY 19, 2020

The compensation given to an employee based on the amount of revenue they generate for your business is known as a commission structure. The impact this structure has on company culture, customers, and brand recognition isn’t immediate, but with time, it can prove to be significant. Analyze Data.

Sales Hiring 52

Sales Hiring Sales Business SaaS Payments 52

User Pilot

JULY 28, 2024

According to Glassdoor, the average salary for a retention manager is around $73,164 per year, with total compensation, including bonuses and additional pay, reaching up to $125,839 annually. They develop strategies to reduce customer churn (the rate at which customers stop using a service) and increase customer loyalty.

Retention 52

Retention Management Scale Software Review 52

User Pilot

JULY 11, 2024

According to Glassdoor, the average salary for a retention manager is around $73,164 per year, with total compensation, including bonuses and additional pay, reaching up to $125,839 annually. Their day-to-day involves a mix of strategy, analysis, and customer interaction.

Retention 52

Retention Management Scale Data Analysis 52

User Pilot

AUGUST 30, 2024

This includes a base salary of $201,467 per year and additional compensation of $151,118 per year (which may include bonuses, stock options, and other benefits). This includes a base salary of $201,467 per year and additional compensation of $151,118 per year (which may include bonuses, stock options, and other benefits).

Leadership 52

Leadership Scale Interviewing Compensation 52

User Pilot

AUGUST 28, 2024

This includes a base salary of $201,467 per year and additional compensation of $151,118 per year (which may include bonuses, stock options, and other benefits). This includes a base salary of $201,467 per year and additional compensation of $151,118 per year (which may include bonuses, stock options, and other benefits).

Leadership 52

Leadership Scale Interviewing Compensation 52

OPEXEngine

MARCH 15, 2022

Talent Compensation. Reconciling benefits and pay scales between regional markets can complicate a company culture dedicated to transparency and equality. Compensation is a complex issue that is not only financial in nature—but also a cultural decision by your company that requires management foresight.

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

SmartKarrot

MARCH 23, 2023

Employee recognition refers to the many ways an organization shows its appreciation for employees’ contributions, which may or may not involve monetary compensation.

Underperforming Technical Team 10

Underperforming Technical Team Scale Company Culture Compensation 10

SmartKarrot

MARCH 23, 2023

Employee recognition refers to the many ways an organization shows its appreciation for employees’ contributions, which may or may not involve monetary compensation.

Underperforming Technical Team 10

Underperforming Technical Team Scale Company Culture Compensation 10

SmartKarrot

JUNE 30, 2022

Have a consistent compensation model for customer success teams. Various compensation models can present a related challenge. Every organization has a unique set of cultural norms, values, and preconceptions that guide how employees interact with one another and behave themselves.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10