Intercom, Inc.

FEBRUARY 6, 2018

One area that’s especially fraught with challenges is your company culture. Neglecting to onboard a new hire into your company culture poses a huge risk of misalignment. You should invest in good and detailed onboarding focused on culture for all of your new employees, and more specifically, for your managers.

Onboarding 203

Onboarding Company Culture Engineering Investment 203

SaaStr

DECEMBER 3, 2021

Aydin believes that investing in a founder’s personal development is essential professionally and ethically, especially since the modern SaaS climate can give off a distorted definition of success. Company Culture of Personal Development.

Development 284

Development Entrepreneurship Company Culture Leadership 284

SaaStr

DECEMBER 19, 2022

Based on her experience and success at Expensify, Muralidharan shares a helpful approach for growing your company that maintains productivity and performance. . Grow Mindfully: Company culture is a living, breathing thing. . When it comes to hiring strategy, you must connect your recruiting to your company’s deeper philosophy.

Compensation 261

Compensation Leadership Company Culture Headcount 261

SaaStr

FEBRUARY 27, 2023

Partner: investing in different partnership channels. Storyblok then invested in an onboarding and learning platform to create a four-week onboarding program rather than the lengthy wiki pages they previously used. To create a strong company culture in a remote work environment, Storyblok focused on its employee benefits early on. “We

Scale 245

Scale Sales Hiring Sales Recruiting Scaling 245

SaaStr

FEBRUARY 22, 2022

This led them to double their partner relations sales team and to invest in partner programs and automation. Zoom managed a hybrid salesforce amidst the growing demand through investments in technology to reframe how their team members work in their home and in-office environment. Invest in enablement.

Scale 274

Scale Sales Hiring Scaling Sales 274

SaaStr

MARCH 31, 2021

Scaling your SaaS company isn’t just about hitting the right growth metrics –– it requires a thorough understanding of your business goals, company culture, and leadership dynamic. 2 The Areas of Your Company That You’re Most Passionate About… might be where you’re digging the biggest hole.

Scale 288

Scale Scaling Leadership Company Culture 288

OpenView Labs

FEBRUARY 18, 2021

They of course don’t mean you should literally do nothing—the idea is that instead of spending all day in meetings and email, innovators should invest their time reading everything they can get their hands on. However, the audience to whom the presenter was speaking was not at all comfortable with what their culture saw as a free-for-all.

Company Culture 78

Company Culture Systems Review Interviewing Innovation 78

SaaStr

JUNE 21, 2023

VCs can be fickle about what they fund, but if you have revenue, you have more leeway for when you take an investment. For example, Harbaugh was invited to a meeting with a VC and was told it was just an informal meeting to learn about the company. Your values can inform and influence your company culture.

Sales Recruiting 293

Sales Recruiting Sales Hiring Underperforming Technical Team Pricing 293

SaaStr

JULY 18, 2022

As a company, you need to invest as much in your employee’s personal growth as they do. The best companies can feel like a family, and healthy families support each other and their dreams. They need to know not only that their work is valued but that their values are, as well.

CTO Coach 273

CTO Coach CTO Hire New CTO Engineering 273

SaaStr

JUNE 14, 2023

We’ll explore key aspects such as building customer relationships based on trust and honest feedback, defining company culture amid rapid growth, and hiring strategies that prioritize team chemistry over expertise. And one of the most critical aspects to manage during this phase is your company culture.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

SaaStr

MAY 31, 2023

In your third year alone, you will add as much as your company has ever done in life to date. So as you make decisions today — product and GTM investments, and everything else needed to scale — you have to base it on new ARR years out. Culture can get away from you quickly in a high-growth company going from $10M-$100M.

Scale 241

Scale Scaling Leadership Company Culture 241

Tom Tunguz

AUGUST 7, 2017

How much cash is the management team willing to invest into the enterprise experiment? How much investment is required to fully test experiment? Alternatively, is the business ready to downshift innovation on the SMB product, and invest more in the enterprise product? This is risk tolerance.

SMB 185

SMB Sales Funnel Company Culture Enterprise 185

SaaStr

JANUARY 4, 2021

Culture and people ops will be tougher — and you’ll need to invest more here. It will take an investment to get it all to work together. Quarterly off-sites for everyone have long been a part of distributed culture, but now every company may need to do this. So you may end up needing more offices.

Investment 322

Investment Engineering Company Culture 322

SaaStr

JULY 8, 2024

They are: A sense of ownership Investing in team development Theme 1: A Sense of Ownership Employees who feel connected and have a sense of ownership within their organization tend to stay for longer periods. Theme 2: Invest in Team Development Team development can happen in two powerful ways. Invest in team development.

Sales Hiring 287

Sales Hiring Scale Sales Education 287

SaaStr

FEBRUARY 18, 2022

Make customer success part of your entire company culture. Invest in customer success operations. Most companies have a sales team and a sales ops team. If you’re a founder or CEO, don’t bury customer success under the sales leader. Only then will you have the best customer success program possible.

Customer Success 274

Customer Success Retention Company Culture Metrics 274

Buffer Resources

OCTOBER 10, 2024

It’s not what will initially provide you with the most return on investment (ROI) , either. A company’s mission has the power to leave a lasting impression — so spend some time crafting a memorable mission statement. Company’s core values : Brand values define the company culture.

Social Media 120

Social Media Merchant Services Business Branding 120

SaaStr

NOVEMBER 12, 2020

First, VCs that attend regular board meetings are much, much more likely to invest again. All but the smallest VC firms hold “reserves” for second and even third checks into their portfolio companies. A few non-obvious ways you can use having regular Board meetings to help you. And to make intros for the next round.

Investment 363

Investment Engineering Management Company Culture 363

SaaStr

AUGUST 8, 2021

It’s important to have a strong culture. Your company culture is similar to your brand. They’re interested in increasing usage first, but also implementing things like getting members set up with IRAs and investments. It’s the foundation of how you show up and what you’re going to produce and why.

Banking 274

Banking Social Media Company Culture Innovation 274

SaaStr

AUGUST 15, 2024

You want to map that journey to every function within your company. Notion invests heavily in its community, brand, and influencers, but how do you measure those efforts successfully? If you do it from the outset, it compounds over time, and becomes a part of your company culture. It’s debatable.

Scale 310

Scale Sales Hiring Scaling Innovation 310

SaaStr

APRIL 1, 2022

Mistake #1: Being Risk-Averse to Investments Outside of Your Area of Expertise. Schuck felt that he could more easily see the results in immediate dollars when he invested in sales. However, when you withhold investment from specific teams, it might reveal a more serious problem with your trust in teams or your product.

Sales Hiring 274

Sales Hiring Acquisition Investment Leadership 274

SaaStr

MARCH 5, 2022

Starting with his time as an investment banker and later working in SaaS, Yancey Spruill, CEO at DigitalOcean , watched venture capitalists invest in seemingly strong companies, only to sell them off. What did it take for the VCs to throw their hands up in surrender — and what can be done to prevent this from happening?

Startup 312

Startup Leadership Innovation Scaling 312

Intercom, Inc.

MAY 27, 2019

If you are investing in self-development and learning about UX, it’s highly likely the materials you use are in English. Beyond just knowing how the company operates, all of this knowledge enabled me to communicate proficiently. The design industry speaks English. In fact, right now you are reading this blog post in English.

Company Culture 197

Company Culture Communication Investment Onboarding 197

SaaStr

SEPTEMBER 24, 2019

Hiring is expensive, and there’s nothing worse than losing an employee prior to seeing the impact of your investment come through. . Building a strong and productive company culture has been a long-time priority of mine, as well as many of my fellow colleagues. That’s something you can’t ignore. Start there. .

Business 212

Business Software Engineering Company Culture Retention 212

SaaStr

APRIL 2, 2023

And if you didn’t invest proactively in systems like CPQ early, you create a byzantine mess that’s impossible to scale. Invest in back-office systems early. Mistake: Not investing in Digital Customer Success early The cobbler’s kids often have no shoes. For this one deal, we just need to do X.

Sales Hiring 329

Sales Hiring Scale Customer Success Scaling 329

SaaStr

APRIL 8, 2022

Companies must prove they can offer something of value before they make demands. You cannot expect your customers to invest in you before you invest in them. . Ensure it’s balanced with providing value and investing in your community.”. Marketing has the power to influence growth and revenue.

Development 272

Development Marketing Advertising Technical Support 272

SaaStr

NOVEMBER 23, 2019

Invest in training and onboarding. Sales teams often do the worst investment in onboarding of almost any function. Invest heavily in training your reps. Invest in optimizing lead routing, scoring and management. They throw new reps in the mix, give them a ramp up period, but training usually is weak. Do the opposite.

Scale 277

Scale Sales Hiring Sales Churn 277

SaaStr

JUNE 23, 2023

As you grow, you build a team that adopts that mindset, growing the company culture alongside the business. And then your team mindset and cultural values end up being unbelievably important. And then your team mindset and cultural values end up being unbelievably important.

Startup 246

Startup Company Culture Marketing Communication 246

SaaStr

MARCH 30, 2022

Observe how other companies have made transformational changes, but don’t emulate them so much that you lose what makes your business unique. Investing in a Product-Led Model. Atlassian spends about 40% of its budget on R&D and only 15% on sales and marketing, which is a different approach than many companies take.

Scale 274

Scale Sales Hiring Marketplace as a Service Construction 274

User Pilot

OCTOBER 20, 2024

Improves product stickiness : It keeps users invested in their learning journey and increases the likelihood of them returning to the product. Users earn coins for each correct answer in topical quizzes, such as those focused on investing. CRED, a fintech app, offers quizzes within its rewards section. Source: CRED.

Onboarding 102

Onboarding Engagement Software Review Retention 102

SaaStr

MAY 10, 2022

Your mission and vision should be embedded into the culture and practices of your organization, centering everyone around the same long-term goals. With a clear strategy for direction, stakeholders, employees, and customers can remain loyal and invest confidently, even during a crisis. Lean into your vision, mission, and culture.

Travel 270

Travel Revenue Underperforming Technical Team Scale 270

SaaStr

MAY 3, 2023

What are the problems caused by not investing in systems from the beginning? And invest in back-office systems early. Mistake #5: Not Investing In Digital Customer Success Early Part of customer success is humans working with humans. It’s also difficult to fix once you get too far in.

Sales Hiring 254

Sales Hiring Scale Pricing Customer Success 254

Intercom, Inc.

SEPTEMBER 17, 2020

When popular culture breeds company culture. When you’re in a startup, as your mom said, it might not last a year, so it’s too early for you to be personally invested on a career level. Dee: Kyum, we’re delighted to welcome you as a guest on Inside Intercom today. Kyum: Exactly.

Technical Review 210

Technical Review Company Culture Sales Hiring Business Model 210

Intercom, Inc.

AUGUST 6, 2019

That’s why we’ve invested hundreds of hours into speaking , writing , open source contributions and community-focused events. These are great opportunities for building our own engineering culture and fostering innovation in the wider community. It doesn’t teach new hires the unspoken rules and expectations around the office.

Software Review 166

Software Review Engineering Technical Review Interviewing 166

SaaStr

OCTOBER 21, 2022

Navigate market dynamics over time—from employee base to customer investment—instead of making hasty decisions. Growing sustainably over time requires a balance between how much you pay to grow today and where you invest for the future. Braze has witnessed other companies lose focus in trying to claw up the growth curve. “As

Mobile 259

Mobile Technology Investment Innovation 259

Intercom, Inc.

OCTOBER 22, 2020

Change needs to happen at every level – from the overarching company culture to the everyday processes. By investing in proactive support, you can erase common issues altogether. Nate says that strong investment requires providing your team with the necessary tools and giving them agency to be a part of the solution.

Leadership 218

Leadership Scaling Engineering AI 218

SaaStr

SEPTEMBER 18, 2020

They’ve invested in all of these other businesses. And now they’re sitting in your conference room at your little company, and telling you, “Hey. You should go fix that, so that you have the opportunity to make these types of investments along the way, but totally get that it’s not for today.”

Sales Hiring 246

Sales Hiring CTO Hire Scale Investment 246

SaaStr

JULY 10, 2023

First, VCs that attend regular board meetings are much, much more likely to invest again. All but the smallest VC firms hold “reserves” for second and even third checks into their portfolio companies. A few non-obvious ways you can use having regular Board meetings to help you. And to make intros for the next round.

Scale 284

Scale Investment Engineering Scaling 284