Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it.

B2B 114

B2B B2C Underperforming Technical Team Business 114

SaaStr

NOVEMBER 9, 2022

Companies need to grow at a pace that still allows their employees to experience the onboarding and responsibility that will set them up for success. This approach gets to the heart of the subscription-based business model. Give them a chance to grow! The more value you provide the customer, the more you benefit yourself.

Underperforming Technical Team 49

Underperforming Technical Team Business Scale Business Model 49

SaaStock

FEBRUARY 14, 2019

In the past months, he has offered a pricing teardown to every subscription business you can think of, from Spotify and Netflix to NYTimes and Match.com.Patrick’s professional experience is diverse and curious: his first job was at the U.S. Talk: Panel on Best Practices of Hiring for Culture Creation.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Intercom, Inc.

APRIL 12, 2018

A lot of the features in the Dribbble Pro subscription were built in reaction to requests we’ve gotten from the community. Obviously we have a few different revenue streams sprinkled in, including subscriptions, advertising and hiring solutions. Playbook came out in 2016, after many years of us watching this evolution.

Business 215

Business Branding Startup Leadership 215

SaaStr

MARCH 12, 2019

We have the subscription revenue. The subscription economy. Some executive put their career on the line to buy your stuff and walk around saying, “It’s awesome” But things have changed, thanks to you. It’s so easy to use products now, but it’s just as easy to leave. Totally changes the game.

Scale 265

Scale Sales Hiring Revenue VP of Engineering 265

Neil Patel

DECEMBER 3, 2020

A Great Company Culture. So, before you proceed, check that their company culture fits with yours. Without a good fit on culture, you’re going to get email campaigns that don’t jive with your brand. Doing this ensures team alignment between the agency and your company. If not, keep looking.

Marketing 111

Marketing Outsourced Development Underperforming Technical Team Scale 111

SaaStr

NOVEMBER 28, 2019

Felix : And then kind of as we raised our series B round where we said, okay, let’s try to build a really good and successful company, that’s when we shifted to a hundred percent subscription. It can order subscription. But again, at the time SaaS wasn’t, subscription wasn’t the norm at all.

Sales Hiring 190

Sales Hiring Scale Sales Recruiting Government 190

SaaStr

APRIL 4, 2019

I can give one real example, let’s say you are into billing and there is multiple billing companies in the cloud and on premise, whether it’s subscription, pay-as-you-go, prepay, billing is an area that I’m sure everyone here, all the senior people spend a lot of time on invoicing.

Cloud 173

Cloud Scale Trends Machine Learning 173

Clouded Judgement

AUGUST 2, 2023

The magnitude of the over-subscription is quite important. If the demand (the over subscription) gets high enough the company might decide to raise the price range. Maybe internally they know their revenues are going to decline, or the company culture is in turmoil, etc.

Cloud 49

Cloud Marketing Banking Pricing 49

ProfitWell

MARCH 20, 2019

To explore the power or lack thereof of remote, we looked at just over three thousand subscription and SaaS companies. Here’s what we found. This is the type of study that we’re going to lose friends over, even though there’s an incredible amount of nuance.

Company Culture 85

Company Culture Trends Product Marketing Payment Features 85

BetterCloud

DECEMBER 2, 2024

As a system of record, BetterCloud showcases all important details and software-related contracts, subscriptions, and credit card purchases in one easy-to-navigate dashboard. Solution: BetterCloud keeps SaaS contract data organized The contract dashboard in BetterCloud is designed to complete transparency surrounding contract details.

Outsourced Development 52

Outsourced Development Technical Review SaaS Software Review 52

Totango

MARCH 4, 2022

For example, if a customer’s subscription is nearing its expiration date, Totango can automatically monitor and provide relevant account data, such as the customer’s Net Promoter Score (NPS) , which is a key indicator of satisfaction and inclination to renew. Place Customers at the Forefront Internally.

B2B 98

B2B Customer Success Technical Review B2C 98

Intercom, Inc.

JANUARY 5, 2022

Liam: So, let’s get into SOC 2 compliance, which I know is a bit like saying “let’s talk about taxes”, or “let’s talk about invoicing” But it’s so important. And it’s just going to be baked right into the company culture from day one. Adam: Sure, happy to!

Scale 211

Scale Software Review compliance Technical Review 211

ProfitWell

MARCH 7, 2019

Get daily subscription insights direct to your inbox. The teaching tool's worked so well, they’ve now made it available to the public (with some tweaks) with the release of myTrailhead - a outlet for companies to create branded, fully customizable training materials. Click for sound. The Rundown In resources.

Entrepreneurship 70

Entrepreneurship Company Culture Acquisition Payment Features 70

SaaStr

JULY 25, 2021

So billings is their way of trying to get a sense of how the business is doing because revenue for most subscription software businesses is a lagging indicator, not a leading indicator. But that’s the reason public investors care about that is because bookings, is not a gap metric.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale VP of Engineering 261

Chargify

AUGUST 6, 2019

Welcome to the Subscription Rockstars series! In this series, we will take a closer look at wildly successful companies to better understand how they got to where they are today. And, of course, we will pay special attention to how their subscription billing models and pricing strategies contributed to their growth.

Subscription 40

Subscription Payment Features Revenue Software Review 40

Valuize Consulting

MARCH 18, 2020

There’s no question that company culture is still top dog among the forces that drive sustainable growth in your business. However, in today’s subscription economy, the prioritization of strategies that support this growth have fundamentally shifted. Customer success strategy eats all other strategies for breakfast.

Customer Success 52

Customer Success Strategy Company Culture Sales 52

ChurnZero

APRIL 8, 2020

As the subscription economy grows and more and more products and services are relying on monthly or yearly subscriptions, customers can pick up or drop your product at any time. Once you have this ingrained in your company culture, you are already on your way to creating customer advocates.

Retention 81

Retention Software Review Customer Success Churn 81

SaaStr

AUGUST 22, 2020

It’s your place of meeting friends and you don’t want to be kind of holed up in your apartment working all day, then I think an office environment can actually be incredibly important to a company culture and company execution. It’s easy to buy more and it’s easy to have recurring subscriptions.

Sales Recruiting 210

Sales Recruiting Cloud CTO Hire Sales Hiring 210

Sales Hacker

MARCH 26, 2019

Especially in a complex sale , or when selling subscriptions, buyers may not immediately realize the long-term benefits of your product. Hesitant prospects assume their targets, company cultures, and priorities will remain the same forever. Parkinson’s Law of Triviality. Confirmation Bias. Projection Bias.

Sales 105

Sales Sales Enablement Company Culture Communication 105

Chart Mogul

MAY 29, 2018

The Netflix company culture memo. In the case of Netflix, the purpose of such a memo culture seems to be aligned around speeding up decision making and avoiding costly meetings. This is even more relevant for companies with a large number of remote employees in multiple timezones. How assumptions can kill your startup.

Communication 58

Communication Company Culture Operational efficiency. Startup 58

SaaStr

NOVEMBER 12, 2019

A friend of mine introduced me to a book that I highly recommend to everybody. It’s got a very weird title, but it’s worth the read; Mastering The Rockefeller Habits.

Sales Recruiting 201

Sales Recruiting Scale Outsourcing Services Sales Hiring 201

ProfitWell

MARCH 10, 2020

Listen wherever you get podcasts: Your top subscription news. Remote company cultures have become more akin to a religion than a growth strategy with amazing people like DHH from Basecamp , Nick Francis from Help Scout , and Wade Foster from Zapier preaching the power of remote. That’s it for your March 10 episode of Recur Now.

Compensation 66

Compensation Payment Features Subscription Company Culture 66

Sales Hacker

APRIL 25, 2019

Then, factor in subscriptions to lead databases and validation services –– which, depending on the number of contacts you source, can cost more than $30K per year. in well with your company culture. But is it realistic for SMBs to have a dedicated research team for finding leads to pass to SDRs? In many cases, it’s not.

Outsourcing Services 99

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 99

Totango

FEBRUARY 10, 2021

Prioritize a Culture of Customer Success. An environment that nourishes customer success starts with your company culture. Renewal: the process by which a customer decides to purchase from you again or let their relationship with you lapse (such as the decision whether or not to renew a SaaS subscription).

Scale 90

Scale Customer Success Retention Strategy 90

Navint

JUNE 4, 2019

Companies in every industry are transitioning to or adding subscription or usage-based models, also known as recurring-business models. To succeed with subscription/ recurring revenue models, companies need to adapt their company cultures and technology.

Revenue 8

Revenue Artificial Intelligence Social Media Company Culture 8

Casey Accidental

NOVEMBER 13, 2019

Let’s break down these definitions so we know where we’re at: SAAS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. SAAS-like: any number of different models where a business sells software to businesses online, but does not charge via a subscription e.g. transactional or pre-revenue.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

User Pilot

FEBRUARY 5, 2021

As subscription companies realize that the biggest growth opportunities lie within their product (post-signup) With industry trends gradually leaning towards data and customer-centric models, product growth managers become a valuable asset in the companies. So why has it gained such popularity in a short time?

Management 106

Management Sales Hiring Onboarding User Experience 106

ProfitWell

MARCH 6, 2020

Listen wherever you get podcasts: Your top subscription news. So the question for you is: Do your organization’s strategic objectives require a refresh of your company culture? If so, you can start by creating a change plan that incorporates these principles: Identifying the values and behaviors your culture should embody.

Customer Lifetime Value 52

Customer Lifetime Value Social Media User Experience Construction 52

Chart Mogul

APRIL 3, 2018

But the list of elements that influence branding is huge: Company logo. Company culture. Engaging people on your company website with a captivating brand is a good step toward B2B success. In SaaS and subscription businesses there’s no one-time purchase. Color palette. Web design. Product user experience (UX).

Branding 97

Branding B2B Investment B2C 97

ProfitWell

DECEMBER 17, 2019

On today’s episode, Autodesk is changing your organizational culture. Your top subscription news. So the question for you is: Do your organization’s strategic objectives require a refresh of your company culture? And that’s a wrap for your December 17 subscription news. And Dan Martell talks upsells.

Subscription 52

Subscription Payment Features Company Culture Leadership 52

Intercom, Inc.

AUGUST 15, 2018

You want to preserve the company culture, and every time you bring in a new leader from outside, you’re going to change the culture up a little bit. But I only did that after we had a great system of execution in place and I also felt that the company culture would sustain bringing in more people from the outside.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

User Pilot

JANUARY 26, 2023

TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels. Are you ready to dive in? Customer empathy is not limited to empathy in customer service. How do you do that?

Interviewing 98

Interviewing User Experience Development Company Culture 98

Sales Hacker

JULY 17, 2018

In addition to significant resource reallocation, ABS also entails a paradigm shift in your company culture. Obviously, that means any mismatch will negatively disrupt both people and profit at your company. Current subscriptions etc. These may be opportunity costs, operational expenses, and attrition rates.

Scale 72

Scale Sales B2C Outsourced Development 72

CustomerSuccessBox

JULY 19, 2022

A foolproof onboarding procedure addresses all aspects of: Finance: The payment process, as well as invoicing and billing, should be as simple as possible. Make sure your company culture embraces it. Learn about the onboarding mistakes you should avoid. You should recognize that the time has come to reap the harvest.

Customer Success 52

Customer Success SaaS Payments Payment Services Outsourced Development 52

ProfitWell

DECEMBER 9, 2019

Today, subscription fitness yet again pushes the limit. Your top subscription news. To explore the power of remote, we have a ProfitWell Report that looks at just over 3,000 subscription and SaaS companies, with the type of study we know we’ll lose friends over (even though there’s an incredible amount of nuance here).

Underperforming Technical Team 41

Underperforming Technical Team Sales Hiring Subscription Payment Features 41

SaaStr

MARCH 26, 2019

Some or you guys are looking for a subscription billing, I don’t know if you would have gravitated toward Orbit. Get it, the sum, very cute. We almost called our billing product Orbit, so that would have been really awesome because what does that mean.

Scale 160

Scale Payment Services Payment Methods Scaling 160