SaaStr

AUGUST 28, 2023

How To Create Values For Your Startup For purpose-driven founders, how you live and honor your values when building and running a unicorn is powerful, not only for your company culture but also for the success of your business. Founders can use the strategies that make sense for them to develop their own set of company values.

Company Culture 246

Company Culture Scaling Interviewing Startup 246

SaaStr

MARCH 17, 2021

Integration brings together data trapped in various systems to help you understand how customers use your products, improve engagement, and increase net retention. Automating administrative tasks enables your team to focus more on the employee experience and company culture. Employee Hiring and Onboarding.

Sales Hiring 322

Sales Hiring Scale Technical Review Marketplace as a Service 322

SaaStr

FEBRUARY 27, 2023

Sustainable growth through retention The next phase of team expansion had Storyblok introduce procedures for personnel management by using a Customer Relationship Management (CRM) tool. To create a strong company culture in a remote work environment, Storyblok focused on its employee benefits early on. “We Self-service.

Scale 245

Scale Sales Hiring Sales Recruiting Scaling 245

User Pilot

OCTOBER 20, 2024

Increases customer retention : It creates a sense of accomplishment and connection to the product, significantly enhancing customer loyalty. User Retention Rate A good user retention rate indicates that your gamification strategy is effective in encouraging ongoing use. Increase user retention. Drive product adoption.

Onboarding 102

Onboarding Engagement Software Review Retention 102

SaaStr

JULY 18, 2022

But for Notion’s Manapat, retention of engineers boils down to three main criteria: Company Success. Companies must prove they have the growth, revenue, and users to warrant serious talent. The best companies can feel like a family, and healthy families support each other and their dreams.

CTO Coach 273

CTO Coach CTO Hire New CTO Engineering 273

SaaStr

JUNE 14, 2023

“The fastest company will always win,” says Daniel Dines, CEO and Founder of UiPath, one of the fastest-growing software companies in the world. Ten years ago, no one would have guessed Europe would generate the largest software IPO globally, yet UiPath has done it, and net retention is 144%.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

SaaStr

JANUARY 4, 2022

This really only works for profitable companies, but folks love the idea of profit sharing and will join a start-up that has it. But I’ve found it works terribly as a longer-term retention strategy, in part because it’s too complicated to understand. Every startup I’ve talked to that does profit sharing says the same thing.

Sales Hiring 312

Sales Hiring Startup Retention Strategy 312

SaaStr

SEPTEMBER 24, 2019

If you told me there was an employment strategy that would improve my company’s employee retention, hiring, and productivity — yet I ignored it — I bet you’d question my leadership. . Remote work is proving to be an effective technique to improve employee retention. By Frank Weishaupt, Owl Labs CEO. Start there. .

Business 212

Business Software Engineering Company Culture Retention 212

Totango

JANUARY 28, 2020

As the economy grows increasingly customer-centric, customer retention becomes more vital to the success of enterprises. This means that good customer retention management is necessary for maximizing financial growth, minimizing wasted resources, and optimizing the customer experience. What is Customer Retention Management?

Retention 87

Retention Management Technical Review Software Review 87

SaaStr

NOVEMBER 14, 2022

If they aren’t happy, they may leave, which can spell problems for your employee retention rate, which in turn can negatively impact your business as a whole. In a special presentation, Secureframe COO Seema Kumar shares common leadership challenges in today’s modern workforce, best practices, and tips for talent retention.

Retention 130

Retention Leadership Compensation Communication 130

SaaStr

JANUARY 3, 2023

And the more existing customers you visit in person, the better the upsell and revenue retention. Want to increase your revenue retention? The more of your prospects you visit in person, the more that will close. Want to increase your close rates, with the leads you already have? Get on an airplane. Show up in person.

Scale 312

Scale Retention Scaling Revenue 312

Totango

JANUARY 28, 2020

As the economy grows increasingly customer-centric, customer retention becomes more vital to the success of enterprises. This means that good customer retention management is necessary for maximizing financial growth, minimizing wasted resources, and optimizing the customer experience. What is Customer Retention Management?

Retention 85

Retention Management Technical Review Software Review 85

Totango

SEPTEMBER 14, 2021

Knowing what influences customer satisfaction can help you improve your clients’ experience and increase retention rates. Training your employees in best practices can help nurture a more empathetic company culture. Here we’ll focus on five of the top factors which shape clients’ experience of your brand.

Retention 95

Retention Technology Company Culture Branding 95

SaaStr

JULY 8, 2024

So, net of churn, net of retention, net of expansion over long periods, coupled with an AE progression plan with highly quantifiable metrics and a scope that expands in terms of tenure. Now, they have AEs who have been with the company for 3-4-5-6-7 years, and you see increased productivity as they grow.

Sales Hiring 287

Sales Hiring Scale Sales Education 287

SaaStr

OCTOBER 10, 2023

While it’s good to focus on hiring great salespeople to drive net new revenue growth, you also need to think about how to drive customer success and customer retention. Well, of course, they might be over-indexing on driving initial ACV higher than necessary, which might lead to lower retention over time.

Scale 277

Scale Sales Hiring Scaling Sales 277

ChurnZero

APRIL 8, 2020

How Online Communities Create Customer Advocacy and Retention. This places even more pressure on SaaS companies to retain their current customers and provide a product that delights users, and dramatically increases the need to build an army of customer advocates! developing customer advocacy is a must.

Retention 81

Retention Software Review Customer Success Churn 81

Totango

FEBRUARY 10, 2021

When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers. Prioritize a Culture of Customer Success. An environment that nourishes customer success starts with your company culture.

Scale 90

Scale Customer Success Retention Strategy 90

ChurnZero

NOVEMBER 26, 2024

A clear, detailed, and well-written customer success job description is essential to attract the right candidate while providing important information about the company, necessary qualifications and skills for the role , company culture, benefits and more. 1: Ensure you have buy-in on the role.

Technical Review 52

Technical Review Sales Recruiting Customer Success Sales Hiring 52

Intercom, Inc.

MARCH 14, 2019

At companies like LinkedIn, Lever and now Survey Monkey, she’s woven customer centricity deep into the fabric of the business – whether that’s in the process of product development, the company culture or how teams work day to day. Socialize feedback and build a culture of customer centricity.

Scale 178

Scale Sales Recruiting Sales Hiring Company Culture 178

TurnKey Labs

DECEMBER 1, 2023

Did you know that organizations with highly-rated cultures of recognition are 2.5 times more likely to witness improved employee engagement? This statistic encapsulates a profound truth — that acknowledgment and appreciation within a workplace can fundamentally transform the dynamics between an organization and its employees.

Company Culture 62

Company Culture Engagement Metrics Retention 62

SaaStr

APRIL 2, 2023

This worked great for many of our clients – and led to very strong Gross Retention – but made it harder for us to scale over time. The same can be true for CSMs and this is why company CSM teams often get stretched too thinly. This toxic combo can turn a hyper-growth company into a stalled one in an instant.

Sales Hiring 329

Sales Hiring Scale Customer Success Scaling 329

IT World

AUGUST 23, 2022

So employee retention has become a top priority. Though workers change jobs for a variety of reasons — higher pay, better career opportunities, more workplace flexibility — companies are finding they have a better shot at keeping valued frontline workers with digital tools. To read this article in full, please click here

Retention 67

Retention Transportation Company Culture Technology 67

SaaStr

SEPTEMBER 14, 2022

After being useful, UX is the leading factor impacting user retention. “I I always look at retention – and one of the best ways to retain a customer is to make things easy and intuitive.” – Alfonso de la Nuez. Understand the business value of great UX design. Good user design can make or break a business.

Scale 246

Scale Venture Capital Sales Hiring SMB 246

Intercom, Inc.

APRIL 25, 2019

Making sure culture scales as you grow. Company culture can be especially delicate when a startup is experiencing hypergrowth. Zappos understands this truth more than most, offering its new employees $2,000 to leave if they feel the company isn’t a good fit for them. Each approach exercises a different muscle.

Scale 136

Scale Sales Hiring Sales Recruiting Scaling 136

SaaStr

MAY 18, 2019

And the more existing customers you visit in person, the better the upsell and revenue retention. Want to increase your revenue retention? The more of your prospects you visit in person, the more than will close. Want to increase your close rates, with the leads you already have? Get on a jet.

Scale 229

Scale Retention Scaling Revenue 229

OpenView Labs

NOVEMBER 19, 2019

At this point, the notion of “company culture” is widely recognized as an effective way to promote retention, increase employee engagement, enhance brand equity and drive overall business growth. No matter your industry, role, or business model, you’ve likely come across the concept of company culture on more than one occasion.

Company Culture 40

Company Culture Marketing Social Media Business Model 40

User Pilot

JULY 11, 2024

Starting a career as a retention manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for retention managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Retention 52

Retention Management Scale Data Analysis 52

Intercom, Inc.

OCTOBER 22, 2020

Change needs to happen at every level – from the overarching company culture to the everyday processes. Ultimately, it’s a marathon well worth running – one that boosts customer satisfaction, loyalty, and retention over the long term. The trick, Nate believes, lies not in radical, overnight changes.

Leadership 218

Leadership Scaling Engineering AI 218

User Pilot

JULY 21, 2024

This guide will introduce you to the best resources available for retention managers, providing you with a curated selection of valuable materials to enhance your skills and knowledge. TL;DR This is a business professional who focuses on keeping existing clients happy and doing business with the company. Let’s get started!

Retention 52

Retention Management Sales Recruiting Scale 52

SaaStr

APRIL 1, 2022

At first, Schuck explains that customers were blindly assigned to account managers without considering company size, type, and needs. Being more thoughtful about account structure drives higher retention and reduces logo churn. Key Takeaways.

Sales Hiring 274

Sales Hiring Acquisition Investment Leadership 274

User Pilot

JULY 28, 2024

Understanding the salary landscape for retention managers is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical retention manager salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career.

Retention 52

Retention Management Scale Software Review 52

SaaStr

JANUARY 16, 2023

Building a customer retention system, CRM mechanisms, or a flawless interface is not a priority in the early business-building stages. This approach reduces employee turnover and garners loyalty. . Avoid common pitfalls. Many startups need to address the challenges right in front of their eyes.

Scale 259

Scale CTO Hire Cloud Scaling 259

SaaStr

JUNE 24, 2022

Make sure you focus as much on logo retention as on NRR. Any VP role is 50% recruiting and waiting a quarter or two is just too long. It never works out. More here: 10 Great Questions to Ask a VP Sales During an Interview. #6. High NRR makes Customer Success teams lazy. No one buys SaaS products for the fun of it.

Sales Recruiting 281

Sales Recruiting Sales Hiring Scale Customer Success 281

User Pilot

JULY 20, 2024

Embarking on a career as a retention manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful retention manager. Customer retention managers rely on various tools to enhance customer satisfaction and loyalty.

Retention 52

Retention Management Scale Data Analysis 52

SaaStr

MARCH 17, 2020

Our net retention rate was over 130%, so we have this really great pool of customers that all we needed to do was kind of find them. It’s not commissionable, but we’ve got a percentage-based bonus that is entirely focused on retention, so what’s the logo retention and the revenue retention.

Scale 188

Scale Payment Services Sales Hiring Payment Methods 188

SaaStr

MAY 3, 2023

Their mission is to help companies drive better customer success and improve net retention for businesses through different products like scaling teams, driving better in-app adoption, and building customer communities. For a quick rundown, Gainsight is the leading platform for customer success.

Sales Hiring 254

Sales Hiring Scale Pricing Customer Success 254

Intercom, Inc.

JUNE 9, 2020

Right now, Eduflow users need content and documentation, so they’ve scaled up support for current customers, and they’ve scaled back sales efforts: “Most of our effort is being put towards product improvements that will lead to customer retention. We’ve adapted, having a 15 min morning ‘Daily Huddle’ allowing our team to connect.

Strategy 197

Strategy Business Scale Communication 197