SaaStr

NOVEMBER 26, 2024

Who is Eric Yuan | CEO of Zoom Eric Yuan joined WebEx as one of the first several software engineers. billion, and Yuan continued with the company as their Corporate Vice President of Engineering. At WebEx, he quickly proved his technical abilities and rose through the ranks. In 2007, Cisco acquired WebEx for $3.2

VP of Engineering 265

VP of Engineering Software Engineering Company Culture Engineering 265

SaaStr

FEBRUARY 16, 2022

But just the fact that your company is generating ideas can help product teams, sales, success, marketing – everyone – to do better. Most software in the world goes unused, so before you have to attack your market, you have to know if your product won’t meet the same fate. Create a healthy culture. Verify product-user fit.

Underperforming Technical Team 291

Underperforming Technical Team Company Culture Customer Success Product Marketing 291

SaaStr

FEBRUARY 27, 2023

They also hired a VP of Partners who knew how to scale B2B software. In due time, this paid off and unlocked new phases for the company. To create a strong company culture in a remote work environment, Storyblok focused on its employee benefits early on. “We We listened to our employees.

Scale 245

Scale Sales Hiring Sales Recruiting Scaling 245

SaaStr

MARCH 17, 2021

From our experience providing integrations to thousands of customers, here are the three key business process automations to help your growing company scale faster: 1. That’s why this is the single most critical process that should be integrated and automated in any growing company. Quote-to-Cash. Types of Integration Solutions.

Sales Hiring 325

Sales Hiring Scale Technical Review Marketplace as a Service 325

SaaStr

NOVEMBER 8, 2022

Some employees only require a few short hours of training, while others may require days or even months, especially where tech boot camps are involved for job functions like software engineering, data science, and machine learning. . Stage 3: Employee Development. Growth is always a work in progress, even for leaders.

Underperforming Technical Team 246

Underperforming Technical Team Technical Review Acquisition Company Culture 246

FastSpring

NOVEMBER 19, 2020

Throughout this tumultuous year, we have witnessed incredible resiliency, change, and growth in the global marketplace for software, SaaS, and digital products. We see this trend creating the need for a new approach to software commerce, which has led us to today’s exciting announcement. FastSpring Acquires SalesRight.

Payment Methods 109

Payment Methods Payment Solutions SaaS Payments Software 109

Buffer Resources

OCTOBER 10, 2024

A company’s mission has the power to leave a lasting impression — so spend some time crafting a memorable mission statement. Company’s core values : Brand values define the company culture. Would they be interested in learning about your company culture and brand values?

Social Media 119

Social Media Merchant Services Business Branding 119

SaaStr

AUGUST 8, 2021

It’s important to have a strong culture. Your company culture is similar to your brand. There weren’t many successful debit-focused software products, and most investors didn’t have any data about debit cards, such as the fact that debit transactions are more popular than credit cards. Prove your proposition.

Banking 280

Banking Social Media Company Culture Innovation 280

SaaStr

SEPTEMBER 24, 2019

The same could be true for a software engineer at her home office at 9:00 pm at night. . Building a strong and productive company culture has been a long-time priority of mine, as well as many of my fellow colleagues. It’s simply not true anymore. In fact, I’ve seen this for myself. Start there. .

Business 215

Business Software Engineering Company Culture Retention 215

SaaStr

FEBRUARY 25, 2020

Software as a Service is currently taxable in about one-third of US states, and that number is only growing as outdated state sales tax laws slowly catch up with the way we’re doing business today. . Say you sell a subscription-based software but you also send your customers a handy flash drive with a version of your software on it.

Merchant Services 208

Merchant Services Technical Review Scale Sales Hiring 208

SaaStr

APRIL 2, 2023

Later on, when we thought a new acquisition of raw technology was ready to scale (it wasn’t – it is now) In 2022 (like many companies), when we misread the “COVID bump” of 2021 for a secular change in software In each case, the mistake wasn’t being aggressive. To run a startup, you have to make bets.

Sales Hiring 331

Sales Hiring Scale Customer Success Scaling 331

Trint

NOVEMBER 20, 2020

Here are three things company leaders can do now to make sure they’re positioned not just for survival, but success. Keep Company Culture Alive As much as people will tell you remote working is the future, I don’t believe this is what employees want. One of them is figuring out how to be comfortable navigating the unknown.

Startup 130

Startup Company Culture Communication Technology 130

SaaStr

MAY 5, 2023

Every client uses the product differently, so it’s hard to make the software better. You need to get everyone together and determine what people are trying to achieve with your software. Determine stakeholders and how you can configure the software to meet five or six goals. It’s hard to ramp new teammates in CSM and PS.

Scale 278

Scale Leadership Customer Success Scaling 278

BetterCloud

DECEMBER 2, 2024

What was once two different software solutions at the beginning of your fiscal year can look very similar, with the same user experience and delivery model at the end of the year, thanks to new developments and software improvements. We are a small company, but as we have grown, so have our demands and costs.

Outsourced Development 52

Outsourced Development Technical Review SaaS Software Review 52

User Pilot

OCTOBER 20, 2024

Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. To gamify new employee orientation, organizations can implement these strategies in their onboarding program: Create interactive challenges that relate to job tasks and company culture to keep employees engaged.

Onboarding 102

Onboarding Engagement Software Review Retention 102

SaaStr

SEPTEMBER 14, 2022

Combine software with services. UserZoom invested in a model where they didn’t just provide software, but services, in a model known as SaaS++. And as they got going (past $10M), they found VCs pitching to them, not the other way around.

Scale 246

Scale Venture Capital Sales Hiring SMB 246

ChurnZero

NOVEMBER 26, 2024

A clear, detailed, and well-written customer success job description is essential to attract the right candidate while providing important information about the company, necessary qualifications and skills for the role , company culture, benefits and more. 1: Ensure you have buy-in on the role.

Technical Review 52

Technical Review Sales Recruiting Customer Success Sales Hiring 52

Hitenism

NOVEMBER 7, 2016

This meant that everything engineers at Amazon built internally—even software that never saw the light of day—needed to be built as if the customer would use it. If you make the customer the center and beginning of every product initiative, no matter how big or small, you hardwire it into a central part of your company culture.

AWS 189

AWS New CTO Scale CTO 189

Intercom, Inc.

OCTOBER 17, 2018

When you think of Intercom, you probably think of software, our Messenger, perhaps this blog. To celebrate each year that someone is with the company, we create a portrait to mark the occasion. And this is how it turned out: Our culture in comics. Every great company relies on the work of great people. Let me explain.

Company Culture 151

Company Culture Software Review Onboarding Management 151

Panintelligence

JUNE 7, 2024

The margin for error is slim in the fast-paced world of Software as a Service (SaaS). Not adapting or moving quickly enough What mistakes do large, legacy software companies make, which smaller SaaS companies can take advantage of? Where companies get it right is when they prioritise culture and investment around people.

CTO Hire 98

CTO Hire SaaS Business Underperforming Technical Team 98

SaaStr

AUGUST 12, 2020

Salesforce is the most successful cloud software company, and so it’s worth I think learning from the things that they’ve done. But, what Mark Benioff has done at Salesforce, that’s CRM, it’s not inherently the most exciting product, its business software. So, what is the cadence?

Startup 300

Startup Software Review Scale Systems Review 300

Point Nine Land

SEPTEMBER 20, 2019

If you doubt that, start wondering if you’ve ever “binged” “how to build a brand in software”? Now, have you ever googled “how to build a brand in software”? Rodrigo would even say that Google’s strongest moat today is rather its brand than its ranking algorithm.

Branding 75

Branding Software Review Software Systems Review 75

SaaStock

FEBRUARY 14, 2019

Eduardo then served as the CEO of Oversea Consulting, helping companies in the U.S. In 2017, he co-founded B2B Stack, a software review marketplace that boosts the buying process of B2B tech in Brazil. RD offers inbound marketing automation software to companies that want to ace their digital marketing efforts.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

NOVEMBER 12, 2019

I got my start in software 25 years ago. I was sitting in high school and I had this idea to build some shareware software, so like any enterpriser in 9th grade, I wrote some code, put it on America Online, CompuServe and Prodigy at the time, and a random stranger from Idaho emailed … Or, sent a check in the mail for $12.95

Sales Recruiting 202

Sales Recruiting Scale Outsourcing Services Sales Hiring 202

FastSpring

APRIL 19, 2019

It is something our People and Culture team is constantly working on through a variety of initiatives. While it’s impossible to summarize everything we do in just one blog post, I would like to share three key ways we are putting employees first to build a company culture that scales alongside FastSpring.

Scaling 105

Scaling Company Culture Leadership Education 105

SaaStr

APRIL 20, 2022

For example, at Twilio, they’re shifting our focus from selling multiple products to selling software, so now they have multiple selling teams. . Rewards motivate sales, so employee incentives hold a special place in a sales organization to reward the right behavior.

Sales Hiring 278

Sales Hiring Scale Retention Sales 278

Intercom, Inc.

NOVEMBER 2, 2021

As a software engineer, no matter how senior you are, you always seek code reviews before deploying new code to production. . Looking back now it’s clear I was actually a blindingly naive, over-confident, under-skilled, inexperienced manager who made lots of mistakes. Always ask for advice. The same is true for managing people.

Management 291

Management Software Review Construction Engineering 291

Neil Patel

MARCH 10, 2021

However, you might need to get a bit more creative to help virtual team building fit your company culture. It will vary based on your company culture, the platform you use, and the type of team building you choose. Virtual Team Building Suggestions Using Online Meeting Software. They can be great fun, too.

Marketing 142

Marketing Cost optimization & reporting Company Culture Entertainment 142

Scytale

DECEMBER 10, 2024

Software Development Lifecycle (SDLC) Policy: Ensures secure coding, testing, and compliance in software development. Plus, its a great chance to answer questions and reinforce your security-first company culture. Remote Access Policy: Secures and monitors off-site connections for remote work.

Technical Review 52

Technical Review Software Review Systems Review compliance 52

SaaStr

MARCH 7, 2022

Investing in a robust CRM software is a must as it helps you consolidate data about customer interactions. These four steps are based on real knowledge gained from achieving considerable sales growth. Step 1: Collect data. You can’t sell effectively if you don’t collect data. The sales stack I use includes Salesforce , Clari , and Gong.

Scale 265

Scale Sales Hiring Scaling Sales 265

Intercom, Inc.

MARCH 19, 2018

It struck me that most of these interviews were so far removed from the daily routines of a software engineer. Most interviews are so far removed from the daily routines of a software engineer. At Intercom, the interview process is different.

Interviewing 85

Interviewing Engineering Software Engineering Software 85

SaaStr

MAY 5, 2022

Podium sales leaders, EVP of Sales Than Hancock, and Regional Sales Manager Carlie Adams recently led a session on how they’ve grown the team at the cloud-based software company. Podium has grown from a 1 million annual recurring revenue (ARR) company to doing over 100 million in ARR in their time there. .

Scale 246

Scale Sales Hiring Scaling Sales 246

SaaStr

MARCH 24, 2020

As time goes on, they produce exponentially more good features and software than less agile teams. You’ll need every great engineer. You know this. The best product doesn’t always win, but the most agile teams often do. You’ll need every good customer success manager.

Scale 211

Scale Sales Hiring Interviewing Scaling 211

Intercom, Inc.

FEBRUARY 25, 2021

What’s your advice to CX leaders on how to develop a strong team culture, especially when teams are likely separated by time and space, working remotely, these days? Annette: I think it starts with the company culture to begin with. But the company culture has to be deliberately designed to be customer-centric.

Scale 211

Scale Consulting Interviewing Customer Support 211

SaaStr

APRIL 30, 2019

” That’s a powerful moment because not enough leaders are asking their employees, “We talk about culture, but what’s your experience with your identity? How are you moving through the company culture?” Like you have so much more power than you think you do.

Company Culture 213

Company Culture Leadership Mobile Cloud 213

SaaStr

JULY 27, 2022

Founded in 2015, PayFit is a software company that empowers entrepreneurs and SMBs to digitize payroll and HR processes. Boterri’s company Accel invested in PayFit in 2017 and again in 2021. As of 2022, Payfit has reached unicorn status –– after raising $289 million in Series E, the company is now valued at $2.1

SMB 244

SMB Sales Hiring Scale B2C 244

SaaStr

JULY 3, 2020

Salesforce is the most successful cloud software company, and so it’s worth, I think, learning from the things that they’ve done. But, what Marc Benioff has done at Salesforce, that’s CRM, it’s not inherently the most exciting product, it’s business software. So, what is the cadence?

Software Review 270

Software Review Scale Systems Review Startup 270