The Angel VC

NOVEMBER 18, 2017

I did that at my last startup, Pageflakes, and thought that besides saving the company some money it can also have a positive impact on the company culture if people know that the founder’s interests are 100% tied to the company’s success. Location The third factor that I’ve included is location.

Technical Review 279

Technical Review Compensation Company Culture Benchmarks 279

SaaStr

MAY 19, 2022

It’s the people working together who make a company, not just the leadership.”. As a small company, you can not compete with tech giants in terms of compensation alone. Culture: Culture doesn’t come from mottos and reminder emails, it comes from people. Look after your people . Key Takeaways.

Development Team Review 289

Development Team Review B2C Compensation Technical Review 289

SaaStock

FEBRUARY 14, 2019

His first career steps were at Seer Technologies and Monitor Company in the 1990s. Afterward, Patrick founded several businesses in diverse sectors, including tech, healthcare, and finance. After a BA in Technology and an MBA, André Baldini made his first steps into IT, working in companies like Stefanini and Itaú Unibanco.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

NOVEMBER 30, 2022

But as you go down the path, look at your CRM, perform win and loss reviews, and understand the personas and actual titles that stick. ” A vital step in prioritizing your TAM is implementing lead-to-account matching technology. Sales engagement tech is a must-have . Your open rates and reply rates will increase. .

Sales Hiring 246

Sales Hiring Development Technical Review Management 246

Scytale

DECEMBER 10, 2024

These policies form the basis of your SOC 2 control list, which auditors review to confirm youre meeting requirements. Scytale streamlined the process by providing expert-driven technology. Access Control Policy: Defines who gets access to what and ensures regular reviews. Our SOC 2 audit preparation was smooth sailing.

Technical Review 52

Technical Review Software Review Systems Review compliance 52

Intercom, Inc.

AUGUST 6, 2019

New interviewers should start off with sessions that involve less ambiguity like pairing or reviewing take home tests in order to become familiar with process. Who reviews my code?” “How A shared set of values that all your team buys into will help maintain the elements of company culture you hold dear. Knowledge sharing.

Software Review 166

Software Review Engineering Technical Review Interviewing 166

Intercom, Inc.

SEPTEMBER 17, 2020

When popular culture breeds company culture. Did you feel that it was just integral to being at the heart of the tech industry? And there was a point where we were looking into global markets and trying to understand the culture there, and one of the resources that we used was the TV show, The Office.

Technical Review 210

Technical Review Company Culture Sales Hiring Business Model 210

Intercom, Inc.

DECEMBER 21, 2021

We continued to adjust to working from home , and our company culture evolved accordingly. The Ultimate Customer Support Tech Stack for 2022. The Ultimate Customer Support Tech Stack for 2022 outlines the strategy and tools that support teams can implement next year to future-proof their customer support tech stacks.

Technical Review 196

Technical Review Scale Innovation Company Culture 196

SaaStr

JULY 3, 2020

Then, the final thing I like to do as part of the finance calendar is make snap board meetings, because you want the board to review the information while it’s still fresh. Marc Benioff of Dreamforce, now the largest tech conference, and obviously Elon, whenever he puts out a new product, it’s based on a live product demo.

Software Review 262

Software Review Scale Systems Review Startup 262

Intercom, Inc.

APRIL 27, 2018

The quality of our alarms and on call procedures were inconsistent across teams and we were using ad hoc review processes for new and existing alarms. They defined all our alarms in code using a Terraform module, and started using peer review for every change. The number of out-of-hours pages has dropped to less than 10 a month.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

Sales Hacker

OCTOBER 20, 2021

Inefficient or incomplete processes can also lead to approval delays, decreased productivity, compliance issues, increased risk , and lost business due to dissatisfied customers. The delays and numerous reviews that weigh down the legal team also cause issues for sales teams. Empowering legal and sales to work together faster.

Payment Services 121

Payment Services Technical Review Payments Software Review 121

SaaStr

AUGUST 12, 2020

Then, the final thing I like to do as part of the finance calendar is make snap board meetings, because you want the board to review the information while it’s still fresh. Mark Benioff of Dreamforce, now the largest tech conference, and obviously Elon, whenever he puts out a new product, it’s based on a live product demo.

Startup 290

Startup Software Review Scale Systems Review 290

SaaStr

JULY 25, 2021

The reason I contemplated doing it because I really want to be involved in cutting edge technology and work with smart people. And the third thing is what is it about the product or the business model that they’re basically contemplating that gives them a very defendable technology advantage? Dev Ittycheria : Yes.

Sales Recruiting 260

Sales Recruiting Sales Hiring Scale VP of Engineering 260

BetterCloud

DECEMBER 2, 2024

When it comes to your SaaS tech stack, there’s a lot to keep track of. Challenge 1: Overlapping SaaS products In a time when getting a new application is as easy as having five minutes and a credit card, IT is all too familiar that shadow IT is always lingering in their company tech stack.

Outsourced Development 52

Outsourced Development Technical Review SaaS Software Review 52

Neil Patel

NOVEMBER 5, 2020

As you saw in the second example above, some only partner with companies to install, implement, or optimize automation on Marketo Cloud, Salesforce, and others. Others can hack different tech stacks together for companies on a budget. Do they have a great company culture? The 5 Best Marketing Automation Companies.

Marketing 124

Marketing Technical Review Social Media Systems Review 124

Neil Patel

OCTOBER 4, 2020

For instance, one agency may rely heavily on technology to power their insights. In addition to a partner that can provide all the technical fundamentals of analytics, you will need someone who guides you and helps you make sense of what’s going on with your data. Powerful Technology. A Well-rounded Team. A Solid Client List.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

Intercom, Inc.

JANUARY 5, 2022

Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. Our prior company was founded here in San Diego almost 10 years ago, and it was a very different tech ecosystem back then. Liam: The whole area is a new space.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

NOVEMBER 25, 2023

We are a tech startup, and in order to be successful, we expect you to put in a lot of hard work. Importance of Relationships : With the decline in in-person meetings due to remote work environments, the value of face-to-face interaction with customers is highlighted. Revenue matters, too. This job isn’t for everyone.

Sales Hiring 278

Sales Hiring Underperforming Technical Team Revenue Sales 278

Totango

MARCH 4, 2022

Technical bugs. Differences include: B2B customers often have more complex customer service issues than consumer customers, due to factors such as the size of their organizations, the number of departments and personnel involved, the size of their customer base and the scale of their technology usage. Lost passwords.

B2B 98

B2B Customer Success Technical Review B2C 98

SaaStr

JANUARY 28, 2022

To get from $20 million to $200 million, you’ll take bigger deals with huge companies. Here, PLG would come in handy if you’re selling to a smart tech company, and they can easily connect the dots with a great demo or use case. If you have a talented team with open communication, this can help promote culture.

Scale 241

Scale Sales Hiring Scaling Sales Recruiting 241

Intercom, Inc.

OCTOBER 19, 2018

This can be a product-facing feature or an internal tool and is usually accompanied by an intermission and rough tech plan prepared by a tour mentor. Most of the times the engineer would demo the new feature at the end of their tour in the company weekly Show and Tell on Friday evenings. Tours are more than an onboarding tool.

Engineering 106

Engineering Technical Review Software Review Systems Review 106

OpenView Labs

DECEMBER 21, 2020

In 2021 we will start to see the convergence of product led growth, remote sellers, remote buyers and sales enablement technology that tracks EVERYTHING. The next decade of selling to B2B SaaS companies is going to accelerate faster toward a consumer-style experience. I think more companies will adopt a purpose-driven model.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

Totango

JULY 1, 2022

Customer loyalty weighs more heavily on revenue: where the loss of a B2C SaaS customer may be offset by the acquisition of other customers of equal value, the loss of a single major B2B customer may significantly impact a company’s revenue. For high-touch customers, consider periodic meetings, such as quarterly business reviews.

B2B 114

B2B B2C Underperforming Technical Team Business 114

Buffer Resources

SEPTEMBER 11, 2023

I’ve been invited to speak on hundreds of podcasts and written for some of the most prestigious websites in business and marketing, like Buffer, HubSpot, Nasdaq, Harvard Business Review, Fast Company, NBC, and more. Many technical roles require knowledge of specific programming languages or software platforms.

Sales Recruiting 141

Sales Recruiting Sales Hiring Scale Social Media 141

Intercom, Inc.

MARCH 15, 2021

. “As a leader, it’s critical that you make time to listen and learn from others” As Maria Gutierrez, Intercom’s Senior Director of Engineering, says, “My experience as a woman in tech is very much my experience.

Part-Time VPE 209

Part-Time VPE Underperforming Technical Team Leadership Engineering 209

Neil Patel

FEBRUARY 13, 2023

Customers make changes in spending due to inflation and high-interest rates, which commonly happen in a recession. Some of these changes may become essential with or without a recession due to changing consumer behaviors and trends. Pinpoint Consumer Spending Trends Review available data and look at the trends.

Technical Review 84

Technical Review Strategy Marketing Social Media 84

SaaStr

JULY 20, 2021

Expensify started as what was viewed as a horrible idea and turned into a successful company whose product is used by companies big and small. That was in no small part due to having a board that was aligned with David’s vision. I went into technical writing for a bit. My last company is a company called Red Swoosh.

Underperforming Technical Team 246

Underperforming Technical Team Sales Hiring AWS Business Model 246

Neil Patel

AUGUST 13, 2020

Cubicle Ninjas uses a strategic combination of design and technology to develop innovative, inspiring, and one-of-a-kind branding design paired with the mobile apps and websites brands need to stand out in our online world. Aligned company culture and core values. Real-world client testimonials. So, you should do the same.

Social Media 145

Social Media Marketing Advertising Content Marketing 145

ProfitWell

OCTOBER 1, 2019

At most SaaS companies, people managers were the most talented people in their former individual contributor role. Chances are that your technology leads were your best engineers. You can't just have a culture strategy and hope the people manager thing works itself out. Sales managers were the best reps. The hard answer is no.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

SaaStr

FEBRUARY 22, 2019

This is very technical. Another thing I wish I had realized before is the fact that company culture is unfortunately not only about values you put on your wall but also about tough decisions. And that was all our day to day. Florian Douetteau: When there is a fire. And a little bit of drama. Flame flame flame a fire.

Sales Hiring 118

Sales Hiring Scale Sales Recruiting Company Culture 118

Intercom, Inc.

OCTOBER 26, 2021

Salespeople don’t need technical backgrounds to sell software, but they do need to be passionate about the product and its value to your customers. Buyers will enter the sales cycle at a variety of different stages – some will have just glanced at your website, some will have read product reviews, some might have completed a free trial.

Scale 160

Scale Sales Hiring Sales Recruiting Sales 160

Neil Patel

AUGUST 11, 2020

Social proof , like testimonials and previous client reviews, can give you deep insight into what working with that agency is like. Besides positive reviews, negative or neutral reviews can also shine a light on areas that agency struggles with to get a clear understanding of their work. Similar core values and company culture.

Marketing 144

Marketing Web Developers Web Development Social Media 144

Neil Patel

OCTOBER 20, 2020

HR outsourcing is technically separate from PEO and HR software, but they’re very similar in nature. This is something companies provide to make in-house HR management easier. 1 – G&A Partners Review — The best HR outsourcing service for customization and flexibility. The different types of HR outsourcing services.

Outsourcing Services 118

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 118

Sales Hacker

JUNE 23, 2021

how companies can capture revenue through inbound and outbound sales development. Content and company culture. Diversity in tech. First Round Review. But startups have unique sales requirements and strategies, and First Round Review is here to help. Topics include: AI for sales. How to combat objections.

Sales 106

Sales Technical Review Outbound Sales Team Interviewing 106

OPEXEngine

FEBRUARY 16, 2021

For many of us in tech, we’re going 9+ months strong working from home. We can’t be diligent about it, because we’re not doing anything listed anymore.” If you have a strong company culture, it will continue to guide team members and keep them engaged—even during stressful times. It’s become a bit of a joke,” she says. “We

Technical Review 69

Technical Review Company Culture Leadership Innovation 69

Sales Hacker

JUNE 26, 2020

Technology. Because each type of business crisis is unique, each one will affect your company in different ways. This could happen due to a stock market crash, a drop in demand, or other economical issues. Disaster Type #3: Technology. It’s no secret a lot of businesses rely on technology to function.

Communication 91

Communication Strategy Technical Review Systems Review 91

SaaStr

MARCH 12, 2019

Every night at 5:00pm let’s do film review. Run a daily film review, 5-6pm every night to move this process accordingly, and now you’ve got … hopefully check this off and it’s all green. We’ve been working on it in Tech, in Venture, in entrepreneurship, in business, for 20 years. It feels real.

Scale 265

Scale Sales Hiring Revenue VP of Engineering 265