Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Scale 211

Scale Software Review compliance Technical Review 211

Sales Hacker

APRIL 21, 2020

In my experience, getting caught up in shiny objects (like great numbers) during the hiring process is a straight line to Disasterville, and when the cost of a bad hire is painfully significant , it pays to take a measured approach. Also: What are the top performers in my current team doing? Technical chops. Reporting/Modeling.

Sales Hiring 125

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 125

Sales Hacker

APRIL 25, 2019

Early in my career, I saw firsthand how a $20M funded company went from startup to NASDAQ IPO to being delisted in the span of three years due to frivolous spending (but that’s a story for another day). My cost-conscious lens (plus our proven outbound sales program) has served my company, Leadium, well. Software costs.

Outsourcing Services 99

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 99

Sales Hacker

MAY 24, 2023

In the highly competitive B2B tech space, it’s easy to market your offer with so many tools and channels available. But, we can’t help but notice the increased interest in referrals as more and more companies realize that word of mouth is the path to growth. AltiSales takes company culture quite seriously.

Underperforming Technical Team 104

Underperforming Technical Team Consulting Company Culture Acquisition 104

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Write down your principles (like your mission statement) and use it very early for guiding culture and decision making.

Scale 163

Scale Payment Services Payment Methods Scaling 163

Sales Hacker

FEBRUARY 1, 2021

Guided selling with Revenue Grid allows you to guide reps step-by-step through every deal, reducing guesswork and increasing consistency so your teams have the best odds with every opportunity in the pipeline. See how you can put your sales teams in the best position to win now at revenuegrid.com/saleshacker. Callie Moriarty: Hi Sam.

Underperforming Technical Team 84

Underperforming Technical Team Scale Sales Hiring Systems Review 84

OpenView Labs

SEPTEMBER 3, 2020

It’s especially important in the tech industry where competition for the best and brightest is fierce. There is also a direct impact on employee engagement, which is a key indicator of a healthy company culture. It’s the “why” behind the mission and the glue that holds everyone together in good times and bad.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

Sales Hacker

FEBRUARY 3, 2020

SaaSy Sales Management runs in-person, public, and private workshops to teach go-to-market SaaS leaders how to produce the best outcome for their company and their people. If you missed episode 94, check it out here: PODCAST 94: Expert Management of a Remote Sales Team w/ Ellie Tamari. What You’ll Learn. Great to be here.

Underperforming Technical Team 90

Underperforming Technical Team Scale Sales Hiring Technical Review 90

SaaStr

APRIL 9, 2019

Mallun Yen : And, you’ve done that with a number of your executive team, and, in fact, most of your executive team are the ones that you hired early on in the day. Mallun Yen : Well, I think one interesting thing that you have instilled on your team though, and this is something that you do yourself right?

Sales Hiring 146

Sales Hiring Scale CTO Hire Marketing 146

Unbounce

OCTOBER 15, 2024

How to implement the strategy Choose a landing page builder : While you technically can build pages without one, a dedicated landing page builder (like Unbounce ) will make the process 1,000x faster, easier, and more effective than trying to code everything yourself. LinkedIn is all about people and personal relationships.

Strategy 98

Strategy AI Search Marketing Social Media 98

OpenView Labs

APRIL 9, 2019

Too many people operate under the false assumption that the manager is the de facto linchpin to growing and developing the people within an organization. We charge managers with making sure their people get the right feedback, have detailed development plans, and progress in their career. Discover the Culture of Feedback.

Underperforming Technical Team 59

Underperforming Technical Team Systems Review Compensation Technical Review 59

OpenView Labs

MAY 12, 2020

With experience in both B2B and B2C at companies such as HubSpot and Wayfair, Dan has built teams across marketing, growth, sales, customer success, business development, and founded and sold a video tech startup of his own. What are they thinking in general, and what are they thinking specifically about me and my team?

Sales Recruiting 53

Sales Recruiting Underperforming Technical Team Startup Scale 53

SmartKarrot

AUGUST 31, 2021

Role: Director, Customer Success Location: Remote, San Francisco, CA, US Organization: Salsify As a Director of Customer Success, you will supervise, build and expand the existing Customer Success strategy to enable each member of the team to be the best-trusted advisor for the customers.

Customer Success 19

Customer Success Underperforming Technical Team Technical Review Leadership 19

SaaStr

JULY 20, 2021

Expensify started as what was viewed as a horrible idea and turned into a successful company whose product is used by companies big and small. That was in no small part due to having a board that was aligned with David’s vision. I went into technical writing for a bit. My last company is a company called Red Swoosh.

Underperforming Technical Team 246

Underperforming Technical Team Sales Hiring AWS Business Model 246

SmartKarrot

JUNE 30, 2022

For people, goods, processes, and technology to offer a compelling and cohesive customer success approach, the company’s operational model needs to be realigned in the Age of the Customer. It is crucial to start by getting to know your new customer success team. Like what you are reading? Sign up for our newsletter.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

SmartKarrot

FEBRUARY 18, 2022

Your chance to get acquainted with the company culture. The first month is when you get acquainted with the company culture. During this time, you try to get a clear understanding of the product your company is selling. This is where you need to start deriving a proper understanding of your team members.

Customer Success 10

Customer Success Underperforming Technical Team Technical Review Company Culture 10

SaaStr

MAY 15, 2020

Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Where do most teams go wrong in implementing the role out of their CS strategy? Then, I started a company, which I sold in early 2000.

Sales Hiring 264

Sales Hiring Scale Technical Review Outsourcing Services 264

SaaStr

MARCH 12, 2019

And we’ve got this megaphone called social media, that every single customer can talk about a great product experience, and they can also talk about a bad one. For Slack, it was one that a team sends 2000 messages. Every night at 5:00pm let’s do film review. We raised 30 million bucks, we can expand the team.

Scale 265

Scale Sales Hiring Revenue VP of Engineering 265

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Our team is in Room 111. They were self taught developers. Your registration. We’re doing office hours all day.

Scale 158

Scale Payment Services Payment Methods Sales Hiring 158

SaaStr

AUGUST 20, 2020

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. To date the company has raised over $132M in financing from some of the best in the business including Sequoia, a16z, Index, Greylock and Kleiner Perkins to name a few. What worked?

Sales Hiring 275

Sales Hiring Sales Recruiting Scale Sales 275

SaaStr

OCTOBER 22, 2020

As for Ryan, he has spent an incredible 9 years at Okta in numerous different roles starting with running the product marketing team before moving to run the marketing team, leading to his promotion to CMO close to 5 years ago now. How does the structure of your marketing team need to change with the evolution?

Sales Hiring 226

Sales Hiring Scale Interviewing Technical Review 226

SaaStr

SEPTEMBER 23, 2020

As you can tell from that list, it was really a team effort, so huge thanks for that. And after a bunch of moving around, I ended up working in product development, actually, for a middleware company, and I did that for four years. ” But really, it was the team side of it. How do you think about that?

Scale 276

Scale Underperforming Technical Team Leadership Scaling 276

SaaStr

SEPTEMBER 10, 2020

What can teams do to bring their themes to life? As I’ve said before, I’ve heard so many good things from Brian and the team at Venrock. And so I started to build some of classic demand gen functions, like BDR team. Who is involved? What needs to be ready? What is the right way to end the week? Question for you.

Scale 222

Scale Sales Hiring Software Review Technical Review 222

SaaStr

APRIL 16, 2020

In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * How does Carolyn think startups and larger companies can replace the leads that are lost from having no events in a COVID-19 world?

Scale 228

Scale Underperforming Technical Team Leadership Branding 228

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. Join this discussion to learn how to maximize efficiency within your company. When we founded Tradeshift, we really just… there was very, very few SaaS companies around.

Payments 133

Payments Payment Features SaaS Payments Underperforming Technical Team 133

SaaStr

SEPTEMBER 6, 2019

263: Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. How to build an engineering team. I often get founders that say to me, our engineering team or our product team, they’re quite disconnected from the founders.

Sales Hiring 160

Sales Hiring Scale Underperforming Technical Team Software Review 160

SaaStr

AUGUST 30, 2019

For those that do not know, HelloSign is the company reimagining how you approach your most important business agreements with their award-winning e-Sign solution. As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations.

Sales Hiring 160

Sales Hiring Scale Technical Advisors Underperforming Technical Team 160

SaaStr

NOVEMBER 15, 2019

Kolton Andrus is the Founder & CEO @ Gremlin, the failure as a service startup finds weaknesses in your system before they cause problems. Dylan Serota , Co-Founder and Chief Strategy Officer @ Terminal, the startup that helps you create world-class technical teams through remote operations as a service.

Education 128

Education Sales Hiring Technical Review Underperforming Technical Team 128

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Second, why does Krish believe it is one of the most important things any company must do?

Scale 165

Scale Sales Recruiting SaaS Payments Payment Services 165

SaaStr

DECEMBER 3, 2020

In Today’s Episode We Discuss: * How Sam made his way into the world of SaaS with Dropbox and how that led to his leading the sales and success team today @ Loom. What was Sam’s biggest lesson from scaling the sales team at Dropbox? I worked in semiconductor before getting into the tech side of things. I worked in solar.

Scale 253

Scale Sales Hiring Sales Recruiting Sales 253

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. The mortality rate of SMBs is so high that you are going to always have high churn due to the customer segment? Here’s what Gillian talks about: How to build a CSM team.

Scale 147

Scale SMB SaaS Payments Sales Hiring 147

SaaStr

MAY 31, 2019

How can one prevent their customer support team from being a wall of protection for the product and eng team? Stripe recently announced their 5th office would be… “remote”, so how does Parker feel about the building of remote teams? What are the most important things when establishing your first remote team?

VP of Engineering 160

VP of Engineering Sales Hiring Scale Systems Review 160

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. Steve has previously said, “Sales and marketing must be one team.” What does this mean for the processes used by marketing teams?

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

Kellblog

AUGUST 13, 2019

If you’re immediately dispatched to Sand Hill Road in search of capital, you’ll be out pitching the company poorly instead of learning the business and making plans to improve it. Most high-tech markets have increasing returns effects because customers like to reduce risk by buying from market leaders. moving both feet).

Software Review 77

Software Review Startup Sales Hiring Software 77

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. In Dec 2008, Vista Equity Partners acquired a majority stake in Wrike for a deal reportedly valuing the company at $800m. We had a pretty big team.

Sales Hiring 157

Sales Hiring Scale SMB Sales Recruiting 157

Sixteen Ventures

DECEMBER 31, 2019

But since then, companies that are not SaaS, or even technology companies at all, have recognized the transformative power of Customer Success and embraced it as their new operating model. and we’re getting some great reviews, which is awesome. How to Develop a Customer Success Strategy. Technical Support.

Customer Success 137

Customer Success SaaS Payments Payment Solutions Payment Services 137

Scytale

MARCH 31, 2025

states have signed consumer privacy laws , but California led the way back in 2018 developing the first state-level privacy bill. Even startups and scaling tech companies can fall under the CCPA umbrella. It takes time, a solid process, and a team that actually understands whats at stake. As of February 2025, 19 U.S.

compliance 52

compliance Technical Review Systems Review Underperforming Technical Team 52