Kellblog

MARCH 13, 2020

Back in the pre-subscription era, basically all the revenue — save for a little bit of services and some maintenance that practically renewed itself — came from sales anyway. Then the subscription era came along. The first complication was expansion ARR (annual recurring revenue). All basically the same thing.

VP of Engineering 98

VP of Engineering Customer Success Sales Recruiting Acquisition 98

Sales Hacker

JANUARY 13, 2021

so the periodic payments can be invoiced. With a 2X compensation structure, both the direct and OEM reps get a 10% commission. To enable smooth and efficient OEM sales processes, you should have the OEM specific support systems in place and anticipate the potential concerns of your OEM target customers. OEM support.

Payment Solutions 88

Payment Solutions Payments Software Review Enterprise 88

SmartKarrot

MAY 14, 2020

The concept of membership as a model for generating recurring revenues has existed for a long time but the adoption of subscription based business models by the software companies has seen a recent surge in the past few years, if not decades. Challenges of SaaS Based Organizations . Mismanagement in the Relationship .

Engagement 10

Engagement Subscription Payment Features Payment Methods 10

Outseta

OCTOBER 12, 2020

On the back of a new partnership with Webflow , all of a sudden the number of sign-ups for Outseta scaled up dramatically—and in tandem with that growth came an influx of support tickets from new users learning the platform. Bringing it full circle to Outseta, we offer CRM, subscription billing, and help desk products.

Venture Capital 144

Venture Capital Entrepreneurship Scaling SaaS 144

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Metering / Billing / Payment Process. Functional Support. Technical Support.

Customer Success 137

Customer Success SaaS Payments Payment Solutions Payment Services 137

Sales Hacker

DECEMBER 6, 2024

This shift reflects the evolving nature of the CS function, where specialization be it in post-sales engagement, growth, or technical support has become a necessity. Chasing down invoices?… This change was driven by a predominantly digital-led motion, with Customer Success Managers (CSMs) playing a supporting role.

Technical Advisors 114

Technical Advisors Customer Success Sales Hiring Scale 114