SaaStr
JULY 24, 2019
Gillian oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. And then there was technical support. The other things that we’ve done is stand up a proactive support team. Our technical support team is amazing.
Kellblog
JUNE 27, 2022
Expanding internationally means managing differences not only in language and time zone – but in culture, business norms, law, taxation, labor, employment, compensation, and competition. International expansion is hard. It’s no small undertaking and it’s not for the faint of heart. But it is nevertheless, absolutely essential.
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Kellblog
MARCH 13, 2020
Customer success is more focused on adoption and technical support. If you build compensation plans and operational models correctly, Customer Success will flip major expansions to Sales and Sales will flip incidental expansions back to Customer Success. For example: Hunter-only. Hunter/farmer. Hunter/hunter.
Sales Hacker
JUNE 14, 2018
How to onboard your outsourced sales team smoothly: Use a variable compensation model that includes some level of fixed compensation, as well as a way to reward success. This gives sales reps stake in the relationship and incentive to deliver results. Expect your vetted sales partner to: Have active sales teams that are carrying quota.
OpenView Labs
MARCH 15, 2019
Depending on how you design your program and what kind of partners you work with, a channel program can also reduce your customer success burden by shifting the responsibility for customer onboarding, training and technical support and service to qualified partners. Direct Sales – Pros and Cons.
Totango
MAY 22, 2020
Offer training and technical support as needed. Businesses that are new to remote work may be tempted to schedule constant remote meetings to compensate for the lack of regular human interaction. Implementing even just one could go a long way toward improving your team’s overall efficiency.
Sales Hacker
JANUARY 13, 2021
With a 2X compensation structure, both the direct and OEM reps get a 10% commission. To enable smooth and efficient OEM sales processes, you should have the OEM specific support systems in place and anticipate the potential concerns of your OEM target customers. OEM support. Normally, a 10% commission is paid on deals.
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