Intercom, Inc.

MAY 4, 2018

Imagine walking into the office one morning and having your star team member ask if you have a few minutes to talk. These create more meaningful relationships with people on your team, uncover what motivates them and as a result increase their impact and engagement in their current role. What’s your current development focus?

Underperforming Technical Team 223

Underperforming Technical Team compliance Development Engineering 223

Scytale

NOVEMBER 4, 2024

These criteria further highlight that every aspect of data is expertly managed to ensure complete protection and compliance. As SOC 3 reports are designed for public use and serve as excellent marketing tools, they offer a simplified, customer-centric overview of your organization’s security and compliance measures.

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

User Pilot

OCTOBER 20, 2024

In this article, we explore the art and science of onboarding automation , and how it can turn that initial spark of interest into a roaring flame of engagement. Trace the customer’s onboarding journey from when they sign up to when they begin engaging with your product. How can I reduce the workload for my team?

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? You will collaborate with engineering, design, and business teams to deliver cutting-edge mobile solutions that improve efficiency, user adoption , and overall product performance. Who would be a BAD fit for this job? Apply here 2.

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 218

Underperforming Technical Team Sales Hiring SMB Enterprise 218

Intercom, Inc.

MAY 14, 2019

“Successfully managing complex sales requires a different level of visibility into your deals” To get visibility into large deals, I developed a visual framework – which I call the Agile Arrow – that applies popular project management principles to the work that we do as salespeople. 2 critical security and compliance inquiries.

Scale 147

Scale Management Underperforming Technical Team Sales 147

Neil Patel

DECEMBER 13, 2020

DocSend – Best for sales engagement FileCenter DMS – Best for going paperless PandaDoc – Best for closing more deals Rubex by eFileCabinet – Best for automating daily tasks MasterControl – Best for enterprise compliance. Document Engagement Metrics. Microsoft Word won’t tell you that.

Payment Solutions 145

Payment Solutions Payment Services Software Review Software 145

Sales Hacker

APRIL 10, 2023

Too often, I see sales teams thinking of their “ sales process ” as a set of stages in their pipeline and maybe a bunch of fields to complete at each stage. We were weak on some key functionality areas where the winning vendor was strong. Bad news from left field There was a change in company direction. It happens.

Technical Review 112

Technical Review Development Team Review Underperforming Technical Team Systems Review 112

SaaStr

MARCH 8, 2019

Increasingly organizations talk about B2D marketing, to developers. Some developer’s tinkering with something. That’s really a great way for product and marketing to work together to engage a customer, prospective in my case. They want to establish certain compliance things in place. We’ve got to buy it.”

Scale 55

Scale Sales Hiring Underperforming Technical Team Social Media 55

Full Session

DECEMBER 23, 2024

Look beyond basic stats watch live session recordings and see precisely how people engage with your site from start to finish. Find underperforming areas, try out different designs, confirm what works, and make your site easier and faster to use with UX heatmap tools. View all user behavior data in one clear, simple dashboard.

Payment Services 52

Payment Services Payment Solutions Software Review Payments 52

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

User Pilot

MARCH 30, 2025

However, there are good and bad ways to approach this tactic. But with retargeting, you can re-engage those users who have already interacted with your brand but havent taken action yet. Heres what can work for you right now: Engage with your community. But simply posting generic content wont cut it.

Mobile 66

Mobile Acquisition Software Review Social Media 66

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. Sales Engagement. Sales Engagement. The 5 Dysfunctions of a Team. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. Selling to Big Companies. The Pirate’s Guide to Sales.

Scale 143

Scale Sales Hiring Sales Recruiting Payment Methods 143

Intercom, Inc.

MAY 24, 2018

This allowed a passionate audience to develop – and built enthusiasm ahead of the books’ full release. Give us a feel for your career to date: what brought you to Clearbit, and what’s the mission of your team there? We provide data for modern sales and marketing teams across all the products they already use.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

User Pilot

AUGUST 22, 2024

Effective client onboarding sets the tone for relationships , ensures regulatory compliance, improves efficiency through digitization, and can serve as a key product differentiator. Moreover, effective onboarding helps companies meet compliance requirements, like Anti-Money Laundering (AML) checks.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

FastSpring

JANUARY 31, 2023

Luckily, most developers find it easy to integrate Stripe with most other software (however, you have to pay for each software separately). Most companies using Stripe also need additional staff to manage sales tax (and VAT) and regulatory compliance. Stop bad actors before a transaction is even processed.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 171

Payments Merchant Services Payment Solutions Payment Services 171

Subscription Flow

OCTOBER 2, 2024

Operational Weaknesses The biggest cause of revenue leakage is the operational inefficiencies which occur behind transaction processes. Manual weaknesses can entail something as basic as putting an incorrect total amount on a customer’s invoice. Following are the seven common factors behind revenue leakage: 1.

Payments 105

Payments Payment Features Payment Services Payment Solutions 105

ChurnZero

DECEMBER 19, 2024

For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation. The Ollie team reimagined the process, using ChurnZero to structure and systemize their onboarding and keep customers on track.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

Sales Hacker

FEBRUARY 16, 2021

Sam Jacobs: This week, we’ve got another great episode for you with Kristin Twining , VP of business development and inside sales for FireMon. They just launched a new way to learn how their team follows up with every lead in record time after virtual events and turns them into revenue. I lead a growing team of 16 people.

Sales 131

Sales Underperforming Technical Team Travel Development 131

SaaStr

MAY 27, 2020

They don’t want to p**s off management teams that face dilution from down rounds. I don’t think we really know how bad things can be. I mean, sorry, we’re already there, but I don’t know if it’ll be there on mass or if this is just a small trend, it’ll depend on how bad the market gets.

Technical Review 271

Technical Review Payment Services Payment Methods Development Team Review 271

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 160

Scale Payment Services Payment Methods Scaling 160

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? Whether it’s greater efficiency, increased revenue, cost savings, or achieving compliance, every customer has a reason for purchasing your product. They don’t engage. You’re not engaged. Let me go back to my six-stage onboarding framework.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Stax

MARCH 18, 2025

Whichever route you take, remember to run A/B testing so you can make data-informed decisions in order to fully engage your SaaS operations. If your product is amazing, but you have a poor onboarding process, chances are high you’ll have a low activation rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Stax

JANUARY 8, 2024

Not only must PayFacs safeguard themselves and their clients against potential threats like fraud or cybersecurity breaches but also ensure PCI compliance , customer due diligence, and adherence to card regulations. They must also ensure that sub-merchants are compliant with the regulations set by card companies, e.g. PCI compliance.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Chart Mogul

JANUARY 9, 2025

Self-service sales model This is when customers explore and experience your product independently without needing hands-on help from your sales team. Here, customers usually find your brand through marketing channels and then engage with it through tools like interactive self-guided demos, free trials, or freemium versions of your product.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

yoursales

JUNE 1, 2023

The Importance of Capturing Client & Prospect Communication Enhanced Customer Understanding By capturing external communication, sales teams gain valuable insights into the needs, pain points, preferences, and motivations of their customers.

Communication 82

Communication Underperforming Technical Team Sales compliance 82

User Pilot

JULY 14, 2024

Core feature adoption data can also guide product development. By showing product teams what features customers value, it allows them to make better-informed prioritization decisions. HR tools are essential for managing companies’ daily processes, like payroll, and ensuring compliance with labor laws and regulations.

Benchmarks 105

Benchmarks Artificial Intelligence Underperforming Technical Team Onboarding 105

User Pilot

AUGUST 31, 2023

Usage properties which include users who started, repeated, stopped, or re-engaged with a feature (for example). Heap for cohort and retention analysis In Heap, you can use Retention charts to visualize engagement over time by tracking the number of users that repeat specific actions. If you want to track other types of behavior (i.e.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

SaaStr

AUGUST 15, 2020

Really excited for engaging discussion on something I’m passionate about, the future of the customer. Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. How do you help your team make that link to value? We’ve shared the transcript of episode 362 below.

Payment Methods 268

Payment Methods Merchant Services Scale Payments 268

SaaSOptics

MAY 2, 2022

In a sales-led model, sales processes and teams are the primary drivers of revenue growth. Each has its strengths and weaknesses, but neither is better or worse than the other. On the other hand, PLG companies are introducing sales teams and processes to deal with being pulled upmarket as their existing customers grow. .

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

User Pilot

MARCH 29, 2023

Its analytics are better-developed than Userflow, but all its plans are more expensive. Just like us, they struggle to pinpoint any major weaknesses of the product. Its lowest Startup pricing plan is competitively priced but the Pro is not so anymore. Appcues is another well-rounded adoption platform with advanced functionality.

Software Review 98

Software Review Underperforming Technical Team Technical Review Onboarding 98

Scytale

JULY 23, 2024

A single breach could devastate your reputation and customer trust – not to mention the hefty fines for non-compliance with PCI rules. The Benefits Go Beyond Compliance Sure, checking that PCI compliance box is crucial. That’s an absolute goldmine for hackers. That’s why PCI penetration testing is so critical.

Payment Services 52

Payment Services Merchant Services Underperforming Technical Team Payment Methods 52

How To Buy Saas

JULY 22, 2024

Developing a high-quality patient portal has become necessary for healthcare providers seeking to improve patient engagement, satisfaction, and outcomes through enhanced transparency, access, communication, and self-management tools. What limitations or barriers prevent you from adopting and engaging with the portal?

Healthcare 40

Healthcare Underperforming Technical Team Payment Services Payment Methods 40

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137