Valuize Consulting

APRIL 4, 2025

Tracking these patterns can help you: Identify at-risk accounts early Correlate time investment with retention or expansion Intervene before issues escalate Refining Customer Segmentation: Moving Beyond Assumptions to Precision We all know the power of segmentation.

Scaling 52

Scaling Data Healthcare Cost optimization & reporting 52

Valuize Consulting

DECEMBER 17, 2024

Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. Traditionally, companies have set CSM ratios based on revenue tiers or account sizes, yet these methods are woefully simplistic when considering the complexity of driving customer adoption, retention and expansion in B2B.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

Stax

MARCH 18, 2025

To choose the right payment processing solution for your business, you need to evaluate your business needs, evaluate security and compliance standards, and evaluate different payment processors based on pricing, features, customer support, and scalability. Talk to sales What is a Payment Processing System?

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Neil Patel

OCTOBER 7, 2020

I like ShiftNote because they have industry-specific solutions for categories like restaurants, hotels, retail, manufacturing, healthcare, education, and breweries. This includes things like labor cost management, employee retention, fatigue management, compliance, and more. Best of all?

Software Review 145

Software Review Software Systems Review Sales Recruiting 145

Payrix

FEBRUARY 4, 2025

The master merchant establishes a relationship with a payment processor or acquiring bank and is responsible for ensuring compliance with payment regulations, handling transaction processing, and managing risks associated with payments on behalf of the sub-merchants. fraud prevention, and risk management.

Merchant Services 100

Merchant Services Payment Services Payments SaaS Payments 100

User Pilot

JULY 14, 2024

The highest adoption rates were recorded in HR products (31%), while the lowest was in healthcare, FinTech and Insurance products (22.8% This is essential for their satisfaction and long-term retention. HR tools are essential for managing companies’ daily processes, like payroll, and ensuring compliance with labor laws and regulations.

Benchmarks 105

Benchmarks Artificial Intelligence Underperforming Technical Team Onboarding 105

User Pilot

JULY 6, 2023

If you’re on this page, chances are you’re looking for the best SurveyMonkey alternatives for product managers, HR leaders, or even healthcare professionals. More than providing a good depth of features, Jotform also helps you respect the laws with HIPAA compliance and service-level agreements (SLA). HIPAA compliance and SLA.

Payment Solutions 98

Payment Solutions Payment Methods Software Review Payments 98

Stax

FEBRUARY 19, 2024

Vertical SaaS solutions are tailored for specific industries, addressing niche needs with in-depth customization and compliance with industry standards. Some examples of niches targeted by vertical SaaS providers include healthcare, eCommerce, finance, and education. healthcare, finance, education. What is Vertical SaaS?

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

User Pilot

MARCH 24, 2025

It represents a broad set of industries, including manufacturing, utilities, communications, consumer goods, and healthcare. A professional with a strong grasp of app performance, security, compliance, and platform guidelines. She will enhance user engagement and retention through data-driven game development.

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

ChurnZero

DECEMBER 19, 2024

Revenue Hero: Protenus Protenus used ChurnZero to streamline and unite their retention and expansion workflows. We closed out Q3 2024 with a 10-point NRR increase year-over-year, and a gross logo retention increase to 98%, says Christa. We also expanded our ARR by almost 25% without needing to add any CSM headcount.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

Audacix

SEPTEMBER 14, 2022

Remember, ISO 27001 accreditation along with GDPR compliance and other such certifications, is considered an international standard for proving that your business objectives align with the security requirements of interested parties, eg. How can ISO 27001 compliance automation speed up certification? your enterprise customers.

Underperforming Technical Team 95

Underperforming Technical Team Cybersecurity SaaS Systems Review 95

User Pilot

JUNE 16, 2024

PLG companies had higher 1-month retention rates of 48.4% The Product Metrics Benchmark Report is based on first-party data from 547 SaaS companies from different verticals (Martech, CRM & Sales, Fintech & Insurance, Healthcare, HR, Edtech, AI & ML, and other business services) and growth models (PLG vs SLG).

Benchmarks 81

Benchmarks Metrics Sales Recruiting Acquisition 81

ChurnZero

OCTOBER 22, 2021

But if like Conductiv, which predominantly serves the healthcare market, you work in an industry that has many restrictions around customer incentives or you’re simply tight on budget, you may need to get creative. As a CS professional, you want to be seen as a leader in your market, and so does your customer. Similarly, Megan Macaluso, Sr.

Customer Success 96

Customer Success Investment Systems Review Technical Review 96

SaaStr

AUGUST 7, 2020

Retention is much better than most businesses and then the upsell opportunities are quite good, so it’s not surprising that while maybe not so popular a few years ago, you’ve seen quite a few successful exits in this space. But like Coupa shows financial services under a lot of pressure, healthcare.

Payment Solutions 218

Payment Solutions Pricing Payments Payment Services 218

Stax

JANUARY 31, 2024

Retail transactions might have different rates compared to healthcare or travel-related transactions. Compliance and Regulation: Changes in regulations or compliance requirements can also influence interchange rates. Improve your customer retention strategies. Transaction Details: How the transaction is processed (e.g.,

Payment Services 88

Payment Services Merchant Services Payment Methods Accept Credit Card Payments 88

Scytale

SEPTEMBER 9, 2024

These criteria form the foundation for SOC 2 compliance: Security : Making sure that systems are protected from unauthorized access, whether that be hacking or internal misuse. Privacy : Addressing the system’s collection, use, retention, and disposal of personal information according to the company’s privacy policy.

Cybersecurity 52

Cybersecurity Technical Review compliance Artificial Intelligence 52

Scytale

SEPTEMBER 9, 2024

These criteria form the foundation for SOC 2 compliance: Security : Making sure that systems are protected from unauthorized access, whether that be hacking or internal misuse. Privacy : Addressing the system’s collection, use, retention, and disposal of personal information according to the company’s privacy policy.

Cybersecurity 52

Cybersecurity Technical Review compliance Artificial Intelligence 52

Stax

MAY 30, 2024

While remote work is all the rage these days, there is still very much a need for on-site services, particularly industries like construction, healthcare, utilities, and telecommunications. These factors are crucial since the healthcare and medical industries are some of the most regulated sectors.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

OpenView Labs

MARCH 4, 2021

Net revenue retention was near 70%, a far cry from the 100%+ that most SaaS companies aim to achieve. By the time HubSpot went public in 2014, net revenue retention had jumped to nearly 100%—all without hurting the company’s ability to acquire new customers. The company struggled with poor churn and anemic expansion revenue.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

OpenView Labs

AUGUST 27, 2020

Any true self-serve motion where you spin up an account, load your data and then swipe a credit card goes against the grain for any end user who is trained in proper risk management and compliance (AKA: any security buyer). This application of healthcare and science jargon to security is unique and makes the technology easy to remember.

Underperforming Technical Team 89

Underperforming Technical Team Scale Cybersecurity Social Media 89

CustomerSuccessBox

MARCH 2, 2022

Where customer retention and customer satisfaction are the crucial factors they work upon. End-user: The end-users here are healthcare, IT, transportation and logistics, BFSI, eCommerce, retail, telecom, private and government, and others. In 2019, the BFSI was dominating the global market of customer success.

Software Review 52

Software Review Customer Success Software Transportation 52

User Pilot

JUNE 17, 2024

Vice President of Product Management : To become the VP, you need over 15 years of experience handling a portfolio of products, effectively collaborating with C-Suite, PMs, engineering, design, and data while learning relevant guidelines for operations, compliance, and legal as well. As a result, roles in these industries pay better as well.

VP of Engineering 52

VP of Engineering Technical Review compliance Engineering 52

User Pilot

AUGUST 28, 2024

Support Product Launches : This can involve anything from creating promotional marketing materials to collaborating with the quality assurance team to ensure compliance. Finance, healthcare, consumer goods, and SaaS represent a significant portion of product coordinator job openings.

Scale 52

Scale Leadership Healthcare Trends 52

OPEXEngine

NOVEMBER 22, 2022

Avalara provides tax compliance solutions for direct and indirect taxes. Many functions are subject to government regulations such as the healthcare privacy law, HIPAA. Revenue retention also reflects the Customer-Centric model framework. All this makes SaaS integrations more challenging.

Business Model 52

Business Model Business SaaS Scale 52

Hull

MARCH 23, 2020

Customer data management involves collecting, storing, and using customer data to drive increased sales, customer retention, and better customer experiences. Certain industries, such as financial services and healthcare, face industry-specific considerations. What is Customer Data Management? But what exactly does that entail?

Data 40

Data Management Social Media Healthcare 40

User Pilot

JUNE 12, 2024

Monitor product performance by regularly tracking metrics such as user engagement , retention and conversion rates , and customer satisfaction to measure product success. Oversee the release process to ensure quality guidelines are met and to optimally schedule new features or updates. How much does a product owner make?

VP of Engineering 52

VP of Engineering Data Analysis Generative AI Interviewing 52

How To Buy Saas

FEBRUARY 25, 2025

Fortune 500 companies, global corporations, and highly regulated industries (finance, healthcare, government) often choose Salesforce due to its scalability, security certifications, and the ability to customize extensively (including building custom applications on the Salesforce platform). Can HubSpot handle enterprise needs?

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

SmartKarrot

JANUARY 12, 2021

With the growth of technology, the healthcare sector has adopted highly sophisticated technologies like Big data, electronic health/medical record (EHR/EMR) in their software products. With so many tech-companies supplying healthcare-related software products, customer success in healthcare has become an indispensable part.

Healthcare 10

Healthcare Customer Success Trends Payment Services 10

SaaStr

APRIL 8, 2025

B Capital manages over $6B in assets and has backed category-defining companies across enterprise software, fintech, and healthcare. The Expert Panel Karen Paige, General Partner at B Capital Karen brings deep operational and investment expertise to B Capital, where she focuses on enterprise software and AI investments.

Scale 205

Scale AI Artificial Intelligence Venture Capital 205

OpenView Labs

MAY 5, 2021

Other businesses, like LinkedIn and Netflix, have strong histories of being producers of open-source projects, which provides a strategic recruitment and retention tool for top-tier engineering talent. Think: financial services, healthcare, and other highly-regulated industries. For some organizations, that’s a critical need.

Business 52

Business SMB Scale DevOps as a Service 52

SmartKarrot

OCTOBER 6, 2023

A typical client partner’s role would include several responsibilities such as client engagement, client retention , higher customer lifetime value, upselling, lesser churn rate, and building customer loyalty. Compliance regulation: How the data is logged and handled by the client partner is important to avoid legal consequences.

Sales Hiring 10

Sales Hiring Customer Lifetime Value Communication Churn 10

SmartKarrot

APRIL 17, 2023

Retention and loyalty: Chatbots can enhance customer loyalty by providing a personalized experience and building a relationship with the customer. You can measure the ROI of chatbots by tracking customer retention rates and repeat purchases.

Artificial Intelligence 10

Artificial Intelligence Communication Machine Learning Scale 10

Sales Hacker

OCTOBER 7, 2021

Rachael Rohn’s 15+ year career has focused on leading high-growth companies across a variety of industries, including e-commerce, healthcare, and real estate, where technology is leveraged to improve the consumer experience. CipherHealth is a SaaS company focused on helping healthcare providers improve patient outcomes and experiences.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

Intercom, Inc.

JUNE 3, 2021

It’s very easy to say, “If you give me an extra team, I’m going to tackle churn reasons one through five, and that will increase our gross revenue retention.” We’re just talking about we don’t have great penetration in, I don’t know, let’s say healthcare or airlines or whatever.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

USIO

MARCH 6, 2025

The healthcare industry is advancing at an astonishing paceCRMs, ERPs, and SaaS solutions are transforming operations, patient management, and billing. Payments That Work as Hard as You Do Healthcare technology firms require more than just a payment processor; they need a strategic ally.

Payment Services 130

Payment Services Payments Outsourcing Services Healthcare 130

USIO

APRIL 23, 2025

That means sales enablement, compliance guidance, onboarding help, and actual humans you can talk to. With a partner like Usio, you can launch in weekswithout the overhead, compliance nightmare, or sponsor bank requirement. Youre not just building softwareyoure building financial infrastructure. But your choice of partner is critical.

Payments 130

Payments Embedded Payments Payment Services SaaS Payments 130

Payrix

FEBRUARY 25, 2025

As software companies look to integrate payments, understanding tokenization is essential for security, compliance, and long-term strategy. Initially, one-time tokens were introduced to meet compliance requirements, providing temporary replacements for card numbers but offering little utility for long-term data storage.

Payment Services 130

Payment Services Payment Solutions Payments Payment Methods 130