User Pilot

SEPTEMBER 2, 2024

Userpilot’s SaaS Product Metrics Benchmark Report has found that compared to other industries, healthcare SaaS companies perform lower across most of the 6 metrics we studied. You will also learn how healthcare companies can improve their product metrics. Their month 1 retention rate (34.5%) and NPS (25.6) Time to Value.

Healthcare 105

Healthcare Benchmarks Metrics Onboarding 105

Clouded Judgement

FEBRUARY 7, 2025

Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against. I created this subset to show companies where FCF is a relevant valuation metric. The list goes on. There are so many others. What do all of these have in common?

Systems Review 144

Systems Review Cloud AI Artificial Intelligence 144

SaaStr

NOVEMBER 17, 2022

Cyvatar is a technology-enabled cyber security as a service (CSaaS) provider disrupting a $150 billion industry by introducing and delivering smarter, measurable managed security subscriptions to help you achieve compliance and security faster and more efficiently.

Banking 264

Banking Payment Features Venture Capital Subscription 264

SaaStr

DECEMBER 3, 2024

Start With The Hard Problems Rather than building basic CRM, Veeva tackled complex regulatory and compliance challenges that kept pharma CIOs up at night. And a deep dive on Veeva’s latest metrics here: 5 Interesting Learnings from Veeva at $2.5 They earned trust by solving the thorny problems others avoided.

SaaS 264

SaaS Leadership Cloud Enterprise 264

User Pilot

OCTOBER 20, 2024

Increases customer retention : It creates a sense of accomplishment and connection to the product, significantly enhancing customer loyalty. Leaderboards And there are leaderboards, which can be used to display employee performance based on specific metrics like completed tasks, training progress, or engagement levels during onboarding.

Onboarding 102

Onboarding Engagement Software Review Retention 102

Tom Tunguz

NOVEMBER 8, 2023

The Semantic Model Becomes a Must-Have: Semantic models unify a single definition across an organization for a particular metric. Meanwhile, regulation and compliance mean the governance burden only increases. Looker did this within the context of a BI system. But organizations need this layer across the stack.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

User Pilot

MAY 16, 2023

What are value metrics? We also examine a few examples of how companies use value metrics in their pricing strategy. TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. To identify your value metrics look at your product use cases. Why do they matter?

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

SaaStr

JUNE 13, 2019

Our second topic, benchmarks around retention. Logo retention. Logo retention is, starting last year, how many customers did I have, and from that cohort this year, how many have I retained? So, in building your models for your business, you really should be striving for 90% plus logo retention rate. This surprised me.

Scale 254

Scale Sales Hiring SMB Payment Services 254

Clouded Judgement

MARCH 22, 2024

Subscribe now ARR (Annual Recurring Revenue) vs ERR (Experimental Runrate Revenue) ARR (Annual Recurring Revenue) is one of the most popular SaaS (Non-GAAP) metrics. However, it’s also one of the most loosely used metrics, and is frequently misused. Namely, retention!! For “fake” ARR, retention can vary wildly.

AI 190

AI Cloud Revenue Technical Advisors 190

SaaStr

AUGUST 9, 2024

This was around 2017, and CS became simpler and focused on post-sales, retention, and reduced churn. During the IPO process, they had to look at things related to audit and compliance. They built new processes and brought in new tools to create better alignment into other functional areas. Braze went public in November 2021.

Scale 296

Scale Sales Hiring Scaling Startup 296

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

User Pilot

MARCH 9, 2025

Create custom analytics dashboards in Userpilot to track relevant metrics and visualize research findings. Ensure legal compliance: Obtain security certifications, like SOC2 Type II, and ensure industry-relevant compliance, such as with GDPR or HIPAA, all of which Userpilot’s security standards provide.

SaaS 83

SaaS Social Media Interviewing Scale 83

Subscription Flow

OCTOBER 16, 2024

Compliance with financial laws Calculating your tax, and then making sure that you are compliant with all the relevant tax laws is something that you have to do often. If you sign up with a billing software that cannot auto-generate reports for you, or ensure compliance, you would have to consider migration.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

User Pilot

JUNE 16, 2024

Looking for reliable metrics benchmarks to gauge your product performance and inform your decisions? That’s what you can find in Userpilot’s Product Metrics Benchmark Report. PLG companies had higher 1-month retention rates of 48.4% Want to improve your key product metrics with Userpilot? compared to 39.1%

Benchmarks 81

Benchmarks Metrics Sales Recruiting Acquisition 81

Valuize Consulting

DECEMBER 17, 2024

Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. Traditionally, companies have set CSM ratios based on revenue tiers or account sizes, yet these methods are woefully simplistic when considering the complexity of driving customer adoption, retention and expansion in B2B.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 85

Retention Software Review Technical Review Scale 85

Blulogix

MARCH 12, 2025

Schedule a Demo Today Why Businesses Are Moving to Usage-Based Billing Better Customer Alignment Customers only pay for what they use, improving satisfaction and retention. Manual invoicing is inefficient and error-prone; automation ensures accuracy and compliance with billing standards.

Payment Features 59

Payment Features AI Search B2B AI 59

Payrix

JULY 17, 2024

Boost user acquisition and retention Keeping your customers within your own environment to process payments gives you the opportunity to drive deeper engagement and create longer-term value for them. An ideal partner will support this process, ensure you’re staying on track to meet your goals, and help you recalibrate when necessary.

Merchant Services 130

Merchant Services Payment Services Payments Payment Solutions 130

Stax

JANUARY 28, 2025

Your testing should check for security compliance, technical performance, and mobile responsiveness. Security compliance: ensure that all financial information is securely transmitted using tokenization and strong encryption across the transaction, and that the provider is in full compliance with security standards like PCI DSS.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

User Pilot

FEBRUARY 12, 2025

If your product isnt forming actual habits, your stickiness metric might be a vanity number rather than a sign of success. Frequent usage metrics can be deceptive if taken at face value. However, product stickiness isnt just a metric it reflects real user behavior. Product stickiness isnt just about numbers.

Customer Lifetime Value 52

Customer Lifetime Value Engagement Retention Social Media 52

User Pilot

OCTOBER 20, 2024

This is every product manager’s nightmare – an onboarding failure that cripples customer retention. Data security and compliance. Collect user feedback and closely monitor the onboarding flow after the launch to track its performance metrics. Confusion turns to frustration, and your excitement fizzles out.

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

FastSpring

DECEMBER 9, 2022

Without a MoR, your company will have to keep track of and ensure compliance with all local taxes and regulations in any country or region where you have customers. If something goes wrong with taxes, local compliance, chargebacks, authorization rates, etc., Retention Management. Table of Contents. Specifically: Checkout.

Payment Services 147

Payment Services Merchant Services Payment Methods SaaS Payments 147

Clouded Judgement

NOVEMBER 10, 2023

There are many limiters here - data security and compliance are big ones. Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against. I created this subset to show companies where FCF is a relevant valuation metric.

Cloud 190

Cloud Artificial Intelligence GCP(Google Cloud Platform) AI 190

FastSpring

MARCH 3, 2023

Local Transaction and Indirect Tax Compliance Made Simple There are two main aspects of compliance when it comes to recurring transactions: Transaction compliance (i.e., Sales tax, VAT, and GST compliance (i.e., FastSpring also supports all necessary subscription models for compliance.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

User Pilot

JUNE 29, 2024

Security and compliance (consider building if your company handles sensitive data). Custom analytics dashboards for tracking your key metrics in one place. Security and compliance Security and compliance are critical factors, especially for industries dealing with sensitive information.

Technical Support 105

Technical Support compliance Scale User Experience 105

User Pilot

APRIL 2, 2025

Key capabilities include segmentation, which allows you to group users based on behavior, demographics, or custom properties; custom analytics dashboards, which visualize the metrics that matter most to your team; and screen-level analytics, which show exactly how users interact with each part of your app.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

Valuize Consulting

APRIL 4, 2025

Too often, organizations rely on intuition and high-level metrics. Tracking these patterns can help you: Identify at-risk accounts early Correlate time investment with retention or expansion Intervene before issues escalate Refining Customer Segmentation: Moving Beyond Assumptions to Precision We all know the power of segmentation.

Scaling 52

Scaling Data Healthcare Cost optimization & reporting 52

How To Buy Saas

MAY 21, 2025

All the leading platforms reviewed below like Workable, Greenhouse, and Breezy HR are SaaS solutions that serve companies globally with multi-language support and compliance features (e.g., Other features include customizable hiring workflows , integrated video interviews , assessment tools , and deep analytics for hiring metrics.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

User Pilot

NOVEMBER 30, 2023

Mixpanel reports help you keep track of key metrics in your product analytics portfolio. Mixpanel report types include Funnels, Flows, Retention, and Insights reports. Mixpanel is a better option for SaaS, while you may find Google Analytics more suitable to track marketing and e-commerce metrics. What are Mixpanel reports?

Scale 105

Scale Retention Trends Pricing 105

User Pilot

JULY 14, 2024

That’s the average core feature activation rate across the companies we studied for our Product Metrics Benchmark Report 2024. Companies by industry analyzed in our Product Metrics Benchmark Report 2024. Check out our Product Metrics Benchmark Report 2024. This is essential for their satisfaction and long-term retention.

Benchmarks 105

Benchmarks Artificial Intelligence Underperforming Technical Team Onboarding 105

ChurnZero

MARCH 24, 2025

Whether this discrepancy points to budget cuts or misaligned strategies, its critical for a CS team to have the right technology for managing customers and building revenue through retention and expansion. 1: You notice your CRM holding your team back. 3: Your CS teams processes feel inconsistent or repetitive.

Technology 52

Technology Customer Success Scale ChatGPT 52

User Pilot

MARCH 21, 2023

Application metrics are quantifiable measures of product performance. Application analytics uses metrics to make conclusions. Cohort analysis gives you insights into the impact of product changes on user retention and how it varies across seasons. Metrics are the starting point in the data analysis.

Management 98

Management Technical Review Outsourced Development Mobile 98

User Pilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. Moreover, effective onboarding helps companies meet compliance requirements, like Anti-Money Laundering (AML) checks. What are they? User segmentation.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

Blulogix

MARCH 25, 2024

This post covers the challenges of financial process complexity and outlines strategies for streamlining these critical operations, ensuring accuracy, compliance, and customer satisfaction. As businesses strive to adapt to the evolving landscape of subscription services, the intricacy of financial operations increases.

Payment Services 94

Payment Services Payment Features Subscription B2B 94

User Pilot

AUGUST 23, 2024

A step-by-step digital onboarding process in banking : Select customer onboarding software with engagement features, analytics, automation, integrations , and compliance certifications. This directly impacts customer satisfaction, loyalty, retention , and, consequently, customer lifetime value. Let’s explore two main ones.

Banking 105

Banking Onboarding compliance Scale 105

User Pilot

MARCH 21, 2023

For example, you can use it to analyze retention, build funnels , or create cohorts. It offers advanced security and compliance features and priority support. TL;DR Mixpanel is a product analytics tool that allows product managers easily analyze how people engage with their digital products. Yes and no.

Pricing 98

Pricing Software Review compliance Retention 98

Valuize Consulting

NOVEMBER 19, 2024

This technology is elevating B2B relationships, enabling companies to build lasting, profitable partnerships with a focus on both retention and expansion. Here’s how it typically unfolds: Data Collection and Integration Start with comprehensive data from CRM systems, usage metrics, client feedback, and support logs.

B2B 52

B2B Machine Learning Artificial Intelligence Outsourced Development 52