User Pilot

MARCH 9, 2025

What is customer research in SaaS? For SaaS companies, this “listening” can take many forms to learn how users interact with their product and uncover areas for improvement. For SaaS companies, this “listening” can take many forms to learn how users interact with their product and uncover areas for improvement.

SaaS 83

SaaS Social Media Interviewing Scale 83

TechEmpower SaaS

JULY 24, 2023

What are your key Startup Metrics ? Analytics/Metrics What key startup metrics will you need to track? What metrics will you need for future funding rounds or operations? Compliance What regulatory compliance do you need to support? Are there other founders, business leaders, partners, or administrators?

Innovation 780

Innovation Development CTO Hire Technical Review 780

SaaStr

AUGUST 25, 2022

A-LIGN is a technology-enabled security and compliance partner that helps global organizations take a strategic approach to confidently mitigate cybersecurity risks. With our platforms, SaaS companies can manage any subscription model, calculate revenue, and generate custom reports that investors love.

Cybersecurity 269

Cybersecurity Scale compliance Subscription 269

BetterCloud

JANUARY 3, 2025

SaaS has revolutionized how we work, but let’s be honest, managing all those subscriptions can feel like juggling flaming torches. This blog is your guide to conquering SaaS chaos. Whether you’re a seasoned sysadmin or just starting to dip your toes into the SaaS world, we’ve got you covered.

Management 52

Management SaaS compliance Benchmarks 52

Clouded Judgement

DECEMBER 1, 2023

There were also quite a few questions around cost and compliance. And on the latter - there will be more guardrails and structure in place to appease some of the compliance questions. Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against.

AWS 299

AWS Cloud AI Search Cost optimization & reporting 299

SaaStr

JANUARY 12, 2023

We’ll see 1,000+ of the best SaaS founders, execs, and VCs February 22-23 at SaaStr APAC 2023 ! Chargebee is a recurring billing and subscription management tool that helps SaaS and SaaS-like businesses streamline Revenue Operations. Think of us as your automated security and compliance expert. Grab tickets here. .

Payment Features 54

Payment Features Payment Services SaaS Payments Payments 54

SaaStr

AUGUST 5, 2020

Also, the larger the company, the more they care about enterprise-level trust, security, compliance, and privacy. That’s why we’ve achieved ISV security certification, GDPR compliance, and SOC 2 compliance.”. This is evident in the metric of “net new sales pipeline created.” .

compliance 244

compliance B2B Acquisition Cloud 244

SaaStr

DECEMBER 2, 2021

They help B2B SaaS marketers turn organic search into a source of repeatable revenue through software and coaching. They handle global payroll, taxes, compliance, and benefits — so startups can focus on work that matters. Demandwell is redefining the space to drive results. No matter where they live.

Payment Features 259

Payment Features Payment Services Payments Sales Hiring 259

Clouded Judgement

FEBRUARY 7, 2025

Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against. Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against. The list goes on.

Systems Review 144

Systems Review Cloud AI Artificial Intelligence 144

SaaStr

NOVEMBER 28, 2022

These two departments are a SaaS company’s most important; without their alignment, there is no growth or scale. Prakash Raina, Co-Founder of Subskribe, and Leslie Hui, VP of Accounting Operations and Finance Transformation at Okta, break down the secrets to unifying SaaS teams, processes, and systems. The evolution of SaaS business.

Scale 246

Scale Finance Sales Hiring Scaling 246

SaaStr

JANUARY 20, 2022

ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base. We help SaaS companies proactively manage customer relationships, measure customer health, minimize churn and maximize revenue. With Quolum’s SaaS Card you only pay for SaaS that you use. to unlock growth.

DevOps as a Service 246

DevOps as a Service AI Search Cloud compliance 246

User Pilot

MAY 16, 2023

What are value metrics? We also examine a few examples of how companies use value metrics in their pricing strategy. TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. To identify your value metrics look at your product use cases. Why do they matter?

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

User Pilot

SEPTEMBER 2, 2024

Userpilot’s SaaS Product Metrics Benchmark Report has found that compared to other industries, healthcare SaaS companies perform lower across most of the 6 metrics we studied. You will also learn how healthcare companies can improve their product metrics. Healthcare Product Metrics Benchmarks: TTV.

Healthcare 105

Healthcare Benchmarks Metrics Onboarding 105

BetterCloud

MARCH 24, 2025

With just about every company now running on SaaS, managing software applications has evolved from simple license tracking to a complex orchestration of integrations, performance monitoring, security, and cost optimization. This guide is designed to cut through the noise and provide you with actionable strategies to tame the SaaS chaos.

Management 52

Management Technical Review SaaS Cost optimization & reporting 52

Chart Mogul

JANUARY 9, 2025

So read on, and hopefully, your SaaS sales journey will be less about trial and error and more about steady progress toward success. PLG-first SaaS companies rely on their product as the primary way to engage customers, making self-service sales a natural fit for conversion after experiencing the product.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

SaaStr

JULY 12, 2024

Grafana Labs still has features and capabilities they hold back that appeal to large enterprises, such as things around security and compliance. During this stage, they built out open-source metrics databases, open-source logging, open-source tracing, and a whole stack. They’ve achieved that goal, but the balance is hard.

Scale 291

Scale Scaling Sales Hiring Sales Recruiting 291

USIO

APRIL 22, 2024

SaaS companies are continually seeking innovative strategies to not just maintain but amplify their growth trajectory and increase revenue. Integrating efficient payment systems along with offering revenue share will significantly impact a SaaS company’s revenue streams and overall expansion.

Payment Services 130

Payment Services SaaS Payments Payment Solutions Payments 130

FastSpring

DECEMBER 9, 2022

SaaS billing software automates one or more of the various aspects of the recurring billing process — payment processing, fulfillment, dunning, and more. Without a MoR, your company will have to keep track of and ensure compliance with all local taxes and regulations in any country or region where you have customers.

Payment Services 147

Payment Services Merchant Services Payment Methods SaaS Payments 147

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

SaaS Metrics

SEPTEMBER 21, 2024

Optimize your legal compliance efforts with the best SaaS applications—discover essential features that could transform your practice in unexpected ways. The post Best SaaS Applications for Legal Compliance first appeared on SaaS Metrics.

compliance 52

compliance SaaS Metrics Software 52

FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It 7 growth hacks from the SaaS experts. Learn more here.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Subscription Flow

OCTOBER 16, 2024

That is why most modern SaaS and subscription-based businesses have transitioned to using a good billing software, reducing their workload by a great deal. Compliance with financial laws Calculating your tax, and then making sure that you are compliant with all the relevant tax laws is something that you have to do often.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

SaaS Metrics

JULY 22, 2024

Curious about mastering SaaS security and compliance essentials? Discover how to safeguard your data and stay ahead of evolving threats and regulations. The post A Simple Guide to SaaS Security and Compliance first appeared on SaaS Metrics.

compliance 52

compliance SaaS Metrics Data 52

SaaStr

APRIL 4, 2019

As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. Who’s here on a CEO or more on a business hat SaaS?

Cloud 173

Cloud Scale Trends Artificial Intelligence 173

Stax

MARCH 18, 2025

The SaaS industry has seen explosive growth in the past decadeand this is expected to continue this year. Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Customer acquisition cost. Monthly/annual recurring revenue.

Scale 117

Scale Payment Services Payments SaaS Payments 117

BetterCloud

MARCH 17, 2025

SaaS tools are fantastic, but keeping your tech stack from turning into a financial snowball can be tough. ets break down smart SaaS budgeting , so you can make your tech work for you, without blowing the bank. What is SaaS budgeting? These are the things youll discover when you take an inventory of your SaaS spend.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Are you looking for a merchant of record that will partner with you to grow your SaaS business?

Payments 158

Payments SaaS Payments Merchant Services Payment Solutions 158

User Pilot

OCTOBER 20, 2024

Try Userpilot and Take Your Onboarding Gamification to the Next Level Get a Demo 14 Day Trial No Credit Card Required 11 onboarding gamification examples to engage users Here are 11 awesome examples of gamified onboarding you can replicate for your SaaS: #1. Leaderboard example. Source: Redwood Hospital. Increase user retention.

Onboarding 102

Onboarding Engagement Software Review Retention 102

Chart Mogul

DECEMBER 15, 2020

The SaaS Acronyms Cheat Sheet will be your trusted advisor regardless of whether you're just getting started in the industry or if you need to brush up on your SaaS jargon a little. We spend so much time discussing metrics and concepts, that we sometimes forget that not everyone is well-versed in the language of SaaS.

Sales Hiring 98

Sales Hiring SaaS Finance compliance 98

SaaStr

AUGUST 9, 2024

If you were building a career in SaaS, you were likely in Silicon Valley. During the IPO process, they had to look at things related to audit and compliance. At the time, the app store apps were calculators and sound boards before brands and streaming hit the market. But that was it. Braze went public in November 2021.

Scale 291

Scale Sales Hiring Scaling Startup 291

CloudGeometry

MARCH 22, 2022

When developing a SaaS product plan, it’s important to recognize two foundational principles. First, SaaS is a business strategy, not a technology strategy. Second, there is no one-size-fits-all SaaS architecture (the second principle is a corollary of the first).

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

CloudGeometry

FEBRUARY 7, 2022

2020 left no doubt: the growth of cloud computing is firmly grounded in the SaaS business model. Investors like Bessemer have bet and made billions on the SaaS trajectory. Done right, multi-tenancy through tenant isolation delivers benefits to both you as a SaaS vendor and to your customers. Let’s take a closer look.

Well Architected Framework 130

Well Architected Framework SaaS AWS Construction 130

CloudGeometry

APRIL 25, 2022

Many started long before SaaS emerged as a smarter, better way to build, buy and sell software. That means they’ve got plenty of software they already depend on that needs to work with whatever your SaaS product can do for them. Here are seven things enterprise SaaS customers look for. #1 Seems like a short list? Not so fast.

Enterprise readiness 130

Enterprise readiness Enterprise Technical Review Software Review 130

Stax

JUNE 20, 2024

The SaaS space is one of the most dynamic industries out there, which is why smart comapnies team up with strategic partners to drive growth and innovation. Enter ISVs, which play a crucial role in enhancing and extending the capabilities of SaaS solutions. Participating in ISV partner programs offers several advantages.

SaaS Payments 88

SaaS Payments Payment Services Payments Stax 88

Stax

APRIL 3, 2025

Theyre easy to integrate and set up, with the host taking care of data security measures, including PCI compliance and fraud protection. On top of PCI compliance, you might have to pay extra for SSL (Secure Sockets Layer) certification. Just like self-hosted gateways, merchants using API-based solutions are responsible for security.

Payment Methods 88

Payment Methods Merchant Services Payment Solutions Payment Services 88

User Pilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Our article: Explains different SaaS valuation methods. Introduces key metrics that can affect your company’s value. Shows how to leverage PLG strategies to boost the value of your SaaS business.

SaaS 105

SaaS Customer Lifetime Value Acquisition Churn 105

Clouded Judgement

MARCH 22, 2024

Subscribe now ARR (Annual Recurring Revenue) vs ERR (Experimental Runrate Revenue) ARR (Annual Recurring Revenue) is one of the most popular SaaS (Non-GAAP) metrics. However, it’s also one of the most loosely used metrics, and is frequently misused. And the predictability into the future gives investors comfort.

AI 190

AI Cloud Revenue Technical Advisors 190