Stax

MARCH 18, 2025

It can be easy to consistently double revenue if you’re an early-stage company, but as you scale up, sustaining that becomes more difficult. SaaS Growth and Operational Metrics To Track One of the best ways to ensure that your SaaS operations are on the right track toward high growth is by tracking key metrics.

Scale 117

Scale Payment Services Payments SaaS Payments 117

SaaStr

AUGUST 25, 2022

A-LIGN is a technology-enabled security and compliance partner that helps global organizations take a strategic approach to confidently mitigate cybersecurity risks. Duda is the leading web design platform for companies that offer web design services to small businesses.

Cybersecurity 269

Cybersecurity Scale compliance Subscription 269

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. The other thing is just.

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

Chart Mogul

JANUARY 9, 2025

So read on, and hopefully, your SaaS sales journey will be less about trial and error and more about steady progress toward success. Whats important to note is that each model targets a distinct customer persona and, therefore, has a unique approach to the customer journeyfrom brand awareness to sales and, ultimately, conversion.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

SaaStr

JULY 26, 2022

Customers don’t expect as much in terms of security, compliance, etc. Don’t need as much sales experience on sales team. Now that makes things hard enough as you scale, but even worse, in SaaS, churn is often masked by high growth when you have early product-market fit. Customers often can deploy on their own.

SMB 363

SMB Churn Payment Services SaaS 363

Tom Tunguz

NOVEMBER 8, 2023

LLMs are fantastic first-pass filters and phenomenal classifiers that extract insight or build machine learning features from unstructured data like customer support conversations or sales calls. The Semantic Model Becomes a Must-Have: Semantic models unify a single definition across an organization for a particular metric.

Artificial Intelligence 223

Artificial Intelligence Trends Data Software Review 223

Sales Hacker

JANUARY 5, 2024

This feels like the year that many companies have now realized that sales-led and product-led aren’t exclusive; they’re more of a spectrum. Factors to Consider for Product-Led Sales There are important factors that make a purely product-led growth motion easier. Payback will be the metric to pay attention to.” Happy New Year!

Scale 126

Scale Sales Social Media AI 126

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. You can create whatever combined word you’d like for that to be the case.

Payments 129

Payments Scale Scaling Revenue 129

Sales Hacker

OCTOBER 2, 2020

What’s the difference between sales enablement and Sales Engagement? As sales leaders figure out how to do more with less, 9 out of 10 sales orgs consider a Sales Engagement Platform (SEP) critical to their team’s success. What is a Sales Engagement Platform (SEP)? Is Sales Engagement Always the Right Fit?

Scale 139

Scale Engagement Sales Sales Enablement 139

SaaStr

JUNE 13, 2019

In addition, we believe that this data is representative, because if you look at the different kinds of buyers from the respondents, you see it spans everything from operations and marketing to sales and engineering, even down to legal. The first way is through features: compliance features, security features, Slack uses search.

Scale 252

Scale SMB Sales Hiring Payment Services 252

ChurnZero

JULY 22, 2022

As Donna Weber , the world’s leading expert in customer onboarding, knows, onboarding is about more than completing product training and filling out checklists. Whether it’s greater efficiency, increased revenue, cost savings, or achieving compliance, every customer has a reason for purchasing your product. I have two handoffs.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

User Pilot

MARCH 9, 2025

But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. It helps quantify customer behaviors on a larger scale to uncover user trends and correlations. E.g., gauge customer satisfaction by asking users to rate their satisfaction with your product on a scale of 1 to 10.

SaaS 83

SaaS Social Media Interviewing Scale 83

User Pilot

SEPTEMBER 2, 2024

Userpilot’s SaaS Product Metrics Benchmark Report has found that compared to other industries, healthcare SaaS companies perform lower across most of the 6 metrics we studied. You will also learn how healthcare companies can improve their product metrics. In the report, we look into 6 metrics: New user activation rate.

Healthcare 105

Healthcare Benchmarks Metrics Onboarding 105

SaaStr

APRIL 4, 2019

You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. And the same customer challenges that we were being presented, which was: How do you scale? So one trend is just containers, Kubernetes and how that auto scales in a very seamless way wherever you are.

Cloud 173

Cloud Scale Trends Machine Learning 173

Payrix

JANUARY 10, 2025

Instead, software platforms should focus on metrics like approval speed, accuracy, and adaptability to changing regulations. David is a data-driven, agile product leader with 10 plus years of experience creating business strategies, scaling business revenue, and developing products for financial, governmental, and educational institutions.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

FastSpring

JANUARY 27, 2022

Use the wealth of data you have on your customers to analyze your churn metrics. However, if you do ask for a credit card number, those who provide one are more qualified prospects. It’s not always a bad thing to be priced higher than your competitors — it can signal to prospects that yours is a premium service.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

FastSpring

MARCH 3, 2023

To learn more about how FastSpring can help you scale quickly, sign up for a free account or request a demo today. As MoR, we take on transaction liability for you, meaning we: Collect and remit the right amount of sales tax, VAT, and GST for you. We take the lead on audits. Add notes for your customer or prospect.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

User Pilot

OCTOBER 20, 2024

Leaderboards And there are leaderboards, which can be used to display employee performance based on specific metrics like completed tasks, training progress, or engagement levels during onboarding. rating scales) and qualitative (open-ended questions) formats to gather comprehensive feedback. Leaderboard example.

Onboarding 102

Onboarding Engagement Software Review Retention 102

Clouded Judgement

MARCH 22, 2024

Subscribe now ARR (Annual Recurring Revenue) vs ERR (Experimental Runrate Revenue) ARR (Annual Recurring Revenue) is one of the most popular SaaS (Non-GAAP) metrics. However, it’s also one of the most loosely used metrics, and is frequently misused. This brings me to AI (everything leads to AI these days…).

AI 190

AI Cloud Revenue Technical Advisors 190

Neil Patel

JULY 12, 2021

For example, brands could create an automatic lead generation funnel that gathers an email address, sends a recorded demo, then invites the prospect to schedule a live demo. Thus, you can send one welcome sequence to new senior VP-level subscribers, another one for sales folks, another one for regular Joes, and on and on.

Payment Methods 145

Payment Methods Scale Payments Marketing 145

How To Buy Saas

FEBRUARY 25, 2025

A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

MAY 16, 2023

What are value metrics? We also examine a few examples of how companies use value metrics in their pricing strategy. TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. To identify your value metrics look at your product use cases. Why do they matter?

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

Tom Tunguz

APRIL 16, 2013

Successful SMB SaaS companies have reinvented their businesses eschewing the expensive enterprise sales model in favor of end-user centric marketing, support and product development. Of course, the true number depends on the market segment: sales, HR, payroll, expense management, etc. Obviously this requires a new sales process.

SMB 100

SMB Scale Startup SaaS 100

SaaStr

NOVEMBER 19, 2019

In this session, hear from three women who founded, funded and are leading WebPT, one of the nation’s fastest-growing SaaS companies in the specialty electronic medical record sector. Learn what it takes to create your own category, achieve scale in a niche SaaS vertical and how it requires more than just discovering an unmet need.

Scale 186

Scale SMB VP of Engineering Leadership 186

Intercom, Inc.

MAY 24, 2018

When used correctly, data can powerfully enrich sales and marketing efforts and help any business fuel growth. They allow for massive scale and provide a captive subscriber audience that you can upsell. We provide data for modern sales and marketing teams across all the products they already use. Short on time? Matt: Correct.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

Andreessen Horowitz

OCTOBER 16, 2023

With massive annual technology budgets and scaled distribution, the largest FIs are the ideal end-buyers. However, a fear of long sales cycles, heavy compliance requirements, and opaque organizational structures preclude many early stage founders from pursuing this go-to-market channel. With compelling metrics, of course!)

Scale 112

Scale Software Sales Generative AI 112

Valuize Consulting

DECEMBER 17, 2024

The Shortcomings of Revenue-Based Ratios Sizing CSM-to-account ratios based on revenue metrics is an exclusively inward-looking perspective. Revenue-based ratios often lead to overstretched CSMs who burn out and quit, and under-supported customers who fail to achieve value and churn.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

Neil Patel

DECEMBER 22, 2020

From quality assurance to employee training, compliance, record-keeping, dispute resolution, and more, there are dozens of reasons why organizations can benefit from recording calls. Some tools are better for sales and marketing, while others are better for training, management, monitoring, and quality assurance. Call Center Solutions.

Software Review 141

Software Review Software Scale compliance 141

Stax

JANUARY 28, 2025

Interoperability with your existing software tools and apps: the payment processing platform must be interoperable with your existing software tools, like CRM (Customer Relationship Management), inventory management, POS (Point of Sale), and accounting software. Your provider should help with this.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

User Pilot

MARCH 30, 2025

So now lets look at all the different strategies and best practices for attracting mobile users to your SaaS app: 9 User acquisition strategies to scale your mobile app user base In a nutshell, your user acquisition strategies can be either: Paid media marketing, where you pay platforms to put your app in front of potential users.

Mobile 66

Mobile Acquisition Software Review Social Media 66

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. These companies can scale really efficiently. They need fewer sales as a percentage of overall employees.

Payment Solutions 215

Payment Solutions Pricing Payments Payment Services 215

Neil Patel

NOVEMBER 29, 2020

Nothing scares away new business like hard-to-reach customer service or disorganized sales calls. It doesn’t take much to lose a lead or earn a 1-star review carved in digital stone on the internet. A helpdesk might only need inbound and a sales team might be fine with outbound calls only. One dropped call. Dialing Capabilities.

Payment Solutions 144

Payment Solutions Software Review Payment Methods Software 144

FastSpring

JANUARY 10, 2023

Checkout (including payment processing and gathering sales tax, GST, and VAT). Reconciling payment with accounts and remitting sales tax, GST, and VAT. To learn more about how FastSpring can help you scale quickly, sign up for a free account or request a demo today. So, SaaS companies can no longer ignore sales tax and VAT laws.

Payment Solutions 146

Payment Solutions Payment Features Payment Methods Software Review 146

Sales Hacker

SEPTEMBER 11, 2020

While there are various metrics and KPIs they will be tracking, there’s one underlying theme — growth. “ Series B: This is when a startup has developed a substantial user base and has proven to investors that it’s ready to scale on a larger level. Security/Compliance: Early-stage startups are likely not going to be SOC certified.

Outsourcing Services 107

Outsourcing Services Scale Startup Outsourced Development 107

Kellblog

JANUARY 3, 2022

Is it because I like metrics , measurement, and incremental improvement? When an idea succeeds, great — let’s scale it up. But you’re not fully committed, the board is split on the decision, you’re worried about the CAC impact of initially unproductive sales investments, and you’re not sure what to do.

Sales Hiring 135

Sales Hiring Scale Consulting Leadership 135

ChurnZero

MARCH 24, 2025

A CRM is a great tool for sales operations, but it falls short for customer success needs. Built to support a linear sales process, a CRM doesnt support a dynamic customer journey in which onboarding, product adoption, and the renewal process fluctuate. 1: You notice your CRM holding your team back.

Technology 52

Technology Customer Success Scale ChatGPT 52