Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

Full Session

DECEMBER 23, 2024

Find underperforming areas, try out different designs, confirm what works, and make your site easier and faster to use with UX heatmap tools. We protect your users’ privacy through GDPR, CCPA, and PCI compliance. Pendo Pendo is a product experience platform that helps software teams understand and guide their users.

Payment Services 52

Payment Services Payment Solutions Software Review Payments 52

BetterCloud

MARCH 17, 2025

Shadow AI, aka the unsanctioned artificial intelligence based applications that are in your tech stack, is often adopted by individual teams or employees for perceived productivity gains. This can quickly not only inflate your SaaS budget, but also introduce significant security and compliance risks. lack of training, poor usability).

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Stax

MARCH 18, 2025

SaaS Growth and Operational Metrics To Track One of the best ways to ensure that your SaaS operations are on the right track toward high growth is by tracking key metrics. Consider the following SaaS metrics important for performance monitoring to ensure your company is operationally strong. Churn rate. Activation rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

MARCH 30, 2025

However, there are good and bad ways to approach this tactic. To ensure long-term growth, you need to track key metrics that reveal whats working and whats not. This metric tells you how many people who saw your app listing or ad downloaded the app. Launching user acquisition campaigns is just the beginning. If its below 1.0,

Mobile 66

Mobile Acquisition Software Review Social Media 66

SaaStr

MAY 27, 2020

They don’t want to p**s off management teams that face dilution from down rounds. I don’t think we really know how bad things can be. I mean, sorry, we’re already there, but I don’t know if it’ll be there on mass or if this is just a small trend, it’ll depend on how bad the market gets.

Technical Review 271

Technical Review Payment Services Payment Methods Development Team Review 271

User Pilot

JULY 14, 2024

That’s the average core feature activation rate across the companies we studied for our Product Metrics Benchmark Report 2024. Companies by industry analyzed in our Product Metrics Benchmark Report 2024. Check out our Product Metrics Benchmark Report 2024. Core feature adoption data can also guide product development.

Benchmarks 105

Benchmarks Artificial Intelligence Underperforming Technical Team Onboarding 105

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 171

Payments Merchant Services Payment Solutions Payment Services 171

Intercom, Inc.

MAY 24, 2018

This allowed a passionate audience to develop – and built enthusiasm ahead of the books’ full release. Give us a feel for your career to date: what brought you to Clearbit, and what’s the mission of your team there? We provide data for modern sales and marketing teams across all the products they already use.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

FastSpring

MAY 20, 2024

As the VP and General Manager of the Stardock Software division, Brad led his team through this process and has learned some valuable lessons about doing it as strategically and easily as possible. A subscription overview dashboard with insightful metrics. And I would say that was bad advice.” Correspondence automation.

Payments 158

Payments SaaS Payments Merchant Services Payment Solutions 158

Chart Mogul

JANUARY 9, 2025

Self-service sales model This is when customers explore and experience your product independently without needing hands-on help from your sales team. Your sales team may need to map out all potential targets and how to access potential buyers within those larger businesses. What does “Qualified really mean for your team?

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? Whether it’s greater efficiency, increased revenue, cost savings, or achieving compliance, every customer has a reason for purchasing your product. I have the internal handoff from pre-sales to post-sales customer teams. Q: How do you identify bad-fit customers?

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

User Pilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. Moreover, effective onboarding helps companies meet compliance requirements, like Anti-Money Laundering (AML) checks. What are they?

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

ChurnZero

DECEMBER 19, 2024

For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation. The Ollie team reimagined the process, using ChurnZero to structure and systemize their onboarding and keep customers on track.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. SPIN Selling is essential reading for anyone involved in selling or managing a sales team.

Scale 143

Scale Sales Hiring Sales Recruiting Sales 143

Stax

JANUARY 8, 2024

Not only must PayFacs safeguard themselves and their clients against potential threats like fraud or cybersecurity breaches but also ensure PCI compliance , customer due diligence, and adherence to card regulations. They must also ensure that sub-merchants are compliant with the regulations set by card companies, e.g. PCI compliance.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

FastSpring

JANUARY 27, 2022

Use the wealth of data you have on your customers to analyze your churn metrics. And in cases where our customers get stuck, our support team responds in a timely manner with personalized video. It’s not always a bad thing to be priced higher than your competitors — it can signal to prospects that yours is a premium service.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

SaaStr

AUGUST 15, 2020

Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. How do you help your team make that link to value? We’ve got a lot of training to do with our sales teams to get them to start to speak in these types of terms versus feature function. So it starts there.

Payment Methods 268

Payment Methods Merchant Services Scale Payments 268

Stax

FEBRUARY 19, 2024

Vertical SaaS solutions are tailored for specific industries, addressing niche needs with in-depth customization and compliance with industry standards. Where vertical SaaS targets specific industries with purpose-built tools, horizontal SaaS companies develop more generic solutions that are relevant to many different types of businesses.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

User Pilot

AUGUST 31, 2023

The tool is still under development, so there are a number of known issues that can cause problems for users. Premier: This plan is also a custom one you can negotiate by contacting Heap’s team. ” Heap pros and cons As with any digital insight platform, Heap has its strengths and weaknesses. Heap pricing.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

How To Buy Saas

JULY 22, 2024

Developing a high-quality patient portal has become necessary for healthcare providers seeking to improve patient engagement, satisfaction, and outcomes through enhanced transparency, access, communication, and self-management tools. Key questions to ask: What portal features and content add the most value for managing your health?

Healthcare 40

Healthcare Underperforming Technical Team Payment Services Payment Methods 40

SaaStr

AUGUST 6, 2019

” So we wanted to create essentially … Well, you can probably describe it the easiest way as an anti-SAP of supply chains, something that was easy, simple, free to use, open, and easy to develop for. Third parties are developing apps for our platform. What is Tradeshift really? Just like Salesforce, we have a platform.

Payment Solutions 179

Payment Solutions Payments Outsourcing Services SaaS Payments 179

User Pilot

AUGUST 5, 2023

The six key metrics to measure are conversion rate, activation rate, product adoption rate, retention rate, average revenue, and customer lifetime value. It involves tracking events and metrics and using the insights to make data-driven business decisions. Then, you should select your key metrics and time frame.

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98

User Pilot

JULY 29, 2024

Userpilot is an all-in-one growth platform that helps product teams boost key metrics through contextual in-app experiences. Zendesk is an AI-powered customer service software that helps CS teams manage support tickets from one hub. Either use pre-built dashboards or create custom dashboards with metrics of your choice.

Customer Success 105

Customer Success Software Management SaaS 105

SaaSOptics

MAY 6, 2022

Customer Core —to maintain and develop customer relationships. Everything in the finance and stakeholder ecosystem begins with the financial core (AKA, your accounting, budgeting, and SaaS metrics tools). Poor financial records are not something you can run away from. Find an analytics dashboard purpose-built for SaaS metrics.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. David Schmaier: Sure. Matt Garratt: Thank you.

Payment Solutions 215

Payment Solutions Pricing Payments Payment Services 215

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 162

Enterprise Underperforming Technical Team Scale B2B 162

Full Session

NOVEMBER 29, 2024

In this comparison article, we’ll explore the main differences between these two tools to help you decide which is best for your team. FullSession captures all user interactions in real-time, provides visual reports, and allows you to analyze key user behavior metrics in one place to boost your website optimization.

Software Review 98

Software Review Technical Review Systems Review Underperforming Technical Team 98

SaaStr

DECEMBER 10, 2019

We grew our team by 50% this year, continuing to grow. So I think like anything it’s been good and bad. We had built this amazing team that I wanted to make sure that we continued to sort of grow and invest in and kind of keep the band together. And I think our team has done that too. Tina Hsiao : Yeah.

Payment Services 182

Payment Services Merchant Services Payment Solutions Payments 182

Baremetrics

MARCH 23, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Also, each software platform meets PCI Compliance Level 1, the top data security level. Let's jump right in and get you going towards picking the best subscription billing platform for you.

Payment Services 69

Payment Services Payment Features Payment Methods Payments 69

Blulogix

FEBRUARY 11, 2024

Crafting the Blueprint: How to Build a Monetization Framework for Agile Success By BluLogix Team A Step-by-Step Guide to Architecting Your Monetization Strategy In the dynamic realm of agile monetization, constructing a robust Monetization Framework is akin to drafting a master blueprint for a skyscraper.

Payment Features 52

Payment Features Underperforming Technical Team Construction Customer Lifetime Value 52

ProfitWell

SEPTEMBER 24, 2019

Boiled down, SaaS success depends on the balance of two metrics: customer lifetime value (LTV) and customer acquisition cost (CAC). SaaS companies tend to face five major problem areas when it comes to growth: Poor unit economics. Poor user retention. Poor MRR retention. Poor acquisition volume. Poor conversion.

Pricing 64

Pricing SaaS Payments Strategy Payments 64

Stax

FEBRUARY 28, 2024

For best practices, integrate it with your other systems, offer flexible plans for optimized cash flow, and ensure data security compliance to industry standards. You can track key metrics in real time, allowing you to make up-to-date, data-driven decisions. Real-time insights. Explore a smarter way to handle your SaaS billing.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Baremetrics

APRIL 16, 2021

This capital should be used for product development and the people required to help you build it. A product already in market that’s generating revenue, a business model you are proving out with metrics, a thoroughly thought through and rational capital plan and some thoughts around potential exits. Debt capital gets a bad name.

Venture Capital 66

Venture Capital Technical Review Underperforming Technical Team SaaS 66

Frontegg

DECEMBER 30, 2021

The pros when it comes to passwordless authentication are rather obvious: Brute Force Attack Immunity – More often than not, passwords tend to be weak. This self-service authentication solution also has an active developer community. Let’s wait a bit and consider the pros and cons. There have been mixed reviews about the support.

Underperforming Technical Team 64

Underperforming Technical Team Identity management Software Review Scale 64

Full Session

DECEMBER 13, 2024

They collect data, analyze key metrics and give you actionable advice based on your results. You can quickly identify and fix SEO weaknesses and get more search visibility and traffic. You can develop data-driven SEO strategies based on competitor insights and complete link analysis.

AI Search 52

AI Search Software Review Technical Review Underperforming Technical Team 52