Stax

MARCH 18, 2025

Your CAC is how much you spend on acquiring and onboarding a customer, and can include marketing, communications, sales, and other expenses. Optimize your software onboarding process User experience is everything. Customer acquisition cost. Some questions to ask yourself include: How comprehensive is your product support?

Scale 117

Scale Payment Services Payments SaaS Payments 117

Full Session

DECEMBER 23, 2024

Find underperforming areas, try out different designs, confirm what works, and make your site easier and faster to use with UX heatmap tools. We protect your users’ privacy through GDPR, CCPA, and PCI compliance. Pendo Pendo is a product experience platform that helps software teams understand and guide their users.

Payment Services 52

Payment Services Payment Solutions Software Review Payments 52

Intercom, Inc.

MAY 24, 2018

This allowed a passionate audience to develop – and built enthusiasm ahead of the books’ full release. Give us a feel for your career to date: what brought you to Clearbit, and what’s the mission of your team there? We provide data for modern sales and marketing teams across all the products they already use.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

Chart Mogul

JANUARY 9, 2025

Self-service sales model This is when customers explore and experience your product independently without needing hands-on help from your sales team. Your sales team may need to map out all potential targets and how to access potential buyers within those larger businesses. What does “Qualified really mean for your team?

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

User Pilot

JULY 14, 2024

To increase feature adoption , use onboarding checklists and interactive walkthroughs. Track user behavior and adoption trends to find friction in the user journey and optimize the onboarding processes. Core feature adoption data can also guide product development. vs. 24.3%). Want to learn how to do it in Userpilot?

Benchmarks 105

Benchmarks Artificial Intelligence Underperforming Technical Team Onboarding 105

Frontegg

DECEMBER 2, 2021

In addition, we are excited to welcome our new partners – the visionary team from Insight Partners, led by Praveen Akkiraju, Daniel Aronovitz, and Jeff Horring. Additionally, our diversity-first team has grown to more than 30 top-notch talents (you are an incredible team of people, each and every one of you!)and

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

ChurnZero

DECEMBER 19, 2024

For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation. The Ollie team reimagined the process, using ChurnZero to structure and systemize their onboarding and keep customers on track.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

User Pilot

MARCH 29, 2023

If you’re after the answer to this question, here’s our in-depth comparison of 4 different user onboarding platforms : Userpilot Appcues UserGuiding Chameleon Let’s check out which of them offers the best features for your use case and the most competitive pricing plans! Userflow NPS dashboard. according to G2 reviewers.

Software Review 98

Software Review Underperforming Technical Team Technical Review Onboarding 98

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 162

Scale Payment Services Payment Methods Scaling 162

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 173

Payments Merchant Services Payment Solutions Payment Services 173

Stax

JANUARY 8, 2024

Not only must PayFacs safeguard themselves and their clients against potential threats like fraud or cybersecurity breaches but also ensure PCI compliance , customer due diligence, and adherence to card regulations. They must also ensure that sub-merchants are compliant with the regulations set by card companies, e.g. PCI compliance.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Sales Hacker

SEPTEMBER 18, 2023

The GTMfund team has been spread across the globe lately, big things happening! The rest of the team is playing catch-up from SaaStr followed by our annual GTMfund retreat in Napa. Solution: Build functional teams that drive innovation. Thanks for reading The GTM Newsletter! Dreamforce in SF last week for our GP, Max Altschuler.

Sales Hiring 122

Sales Hiring Technical Cofounder Scale Sales Recruiting 122

SaaSOptics

MAY 2, 2022

In a sales-led model, sales processes and teams are the primary drivers of revenue growth. Whereas, in a product-led model, the product itself is used to acquire, onboard, and retain new users. Each has its strengths and weaknesses, but neither is better or worse than the other. Here’s what it looks like in practice.

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

FastSpring

JANUARY 27, 2022

This score then determines how we’ll manage the relationship through onboarding and customer success, including whether they need further education on the benefits of marketing attribution or more advanced advice on how else our product can bring operational and strategic improvements across their business.”.

Merchant Services 129

Merchant Services Payment Services SaaS Payments Payment Solutions 129

Upscope

JANUARY 23, 2021

You can go slightly crazy figuring out how to onboard and train employees and customers on software because it requires swimming through lots of abbreviations like DAP, LMS, Internal KB, as well as help centre, customer knowledge base, and corporate Wiki. What training and onboarding problems does software create? What do they do? "The

Software Review 52

Software Review Onboarding Software Systems Review 52

SaaStr

AUGUST 6, 2019

” So we wanted to create essentially … Well, you can probably describe it the easiest way as an anti-SAP of supply chains, something that was easy, simple, free to use, open, and easy to develop for. Third parties are developing apps for our platform. What is Tradeshift really? Just like Salesforce, we have a platform.

Payment Solutions 180

Payment Solutions Payments Outsourcing Services SaaS Payments 180

User Pilot

AUGUST 5, 2023

Planning the process helps to align your teams with the same goals during data collection, tracking, and implementation. Define your tracking goal Your first task is clearly defining your tracking goal so that your team has a set direction. It will help you understand whether your onboarding flow adds value to customers.

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98

Intercom, Inc.

JULY 12, 2018

Acquisitions can help fuel growth, but often go awry when the company fails to explicitly instruct their internal teams to step aside so that the new hires can do their jobs. You have no idea what the people in the management team are really thinking about. The second is employees. How to think about org structure.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

User Pilot

JULY 29, 2024

Userpilot is an all-in-one growth platform that helps product teams boost key metrics through contextual in-app experiences. Zendesk is an AI-powered customer service software that helps CS teams manage support tickets from one hub. Totango is a customer success software that assists CS and sales teams to increase customer revenue.

Customer Success 105

Customer Success Software Management SaaS 105

SaaStr

AUGUST 15, 2020

Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. How do you help your team make that link to value? We’ve got a lot of training to do with our sales teams to get them to start to speak in these types of terms versus feature function. Nick Mehta: Yeah.

Payment Methods 273

Payment Methods Merchant Services Scale Payments 273

OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. The question becomes: “Who do I want on my team—and why?”. A final comment on purpose: It should come from your team. Even kids and pets.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 159

Enterprise Underperforming Technical Team Scale B2B 159

SaaSOptics

MAY 6, 2022

Customer Core —to maintain and develop customer relationships. Poor financial records are not something you can run away from. Accurate and up-to-date financial records display the current state of your business, help you maintain GAAP/IFRS compliance, and prove to potential VCs that your company is worth the investment.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

Stax

FEBRUARY 28, 2024

For best practices, integrate it with your other systems, offer flexible plans for optimized cash flow, and ensure data security compliance to industry standards. This is often due to misconceptions that they will have to develop this functionality from scratch (more on this later). Consider the following features.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

JANUARY 20, 2025

Product tour software is any tool used to build product guides to onboard new users. This is especially true if the reason for this complexity is bad design. It shouldn’t require tons of development resources for installation and implementation. What are the best product tour software tools?

Software Review 52

Software Review Software Onboarding SaaS 52

Full Session

NOVEMBER 27, 2024

Its key features include session recordings and replays , interactive heatmaps , website feedback widgets , conversions and funnels , and error tracking, all while ensuring compliance with GDPR, CCPA, and PCI standards. Userpilot is a product growth platform focused on improving user engagement and onboarding for SaaS companies.

Software Review 52

Software Review Software Technical Review Systems Review 52

Full Session

NOVEMBER 27, 2024

Its key features include session recordings and replays , interactive heatmaps , website feedback widgets , conversions and funnels , and error tracking, all while ensuring compliance with GDPR, CCPA, and PCI standards. Userpilot is a product growth platform focused on improving user engagement and onboarding for SaaS companies.

Software Review 52

Software Review Software Technical Review Systems Review 52

User Pilot

JUNE 27, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find the answer if Whatfix, HelpScout, or Userpilot is the best fit for you here! TL;DR Whatfix is an intuitive digital adoption platform that helps streamline user onboarding and software adoption.

Software Review 52

Software Review SaaS Technical Review Onboarding 52

User Pilot

JUNE 27, 2023

That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. Usetiful is an interactive user onboarding platform that helps businesses create engaging tours, tooltips, and surveys. Let’s explore which option is the best fit for you!

Software Review 52

Software Review SaaS Technical Review Onboarding 52

User Pilot

MAY 18, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find the answer if Pendo, Help Scout, or Userpilot is the best fit for you here! Even Pendo’s own onboarding guide is a series of purple tooltips. Let’s dive straight in!

Software Review 52

Software Review SaaS Onboarding Technical Review 52

User Pilot

MARCH 26, 2024

The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product. Userpilot's artificial intelligence empowers teams and product managers who don't have a formal background in data science or statistics. Path analysis. AI analytics. Dashboards.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product. Userpilot's artificial intelligence empowers teams and product managers who don't have a formal background in data science or statistics. Path analysis. AI analytics. Dashboards.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product. Userpilot's artificial intelligence empowers teams and product managers who don't have a formal background in data science or statistics. Path analysis. AI analytics. Dashboards.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product. Userpilot's artificial intelligence empowers teams and product managers who don't have a formal background in data science or statistics. Path analysis. AI analytics. Dashboards.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product. Userpilot's artificial intelligence empowers teams and product managers who don't have a formal background in data science or statistics. Path analysis. AI analytics. Dashboards.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

The Marketing & Growth Hacking Publication

FEBRUARY 21, 2019

Preparing for the future As an app marketer in 2019, the best way to prepare for mounting competition and further technological transformation, is to embrace a curious outlook, a dynamic approach, and an obsession with both professional and performance development. trillion hours by 2021.

Mobile 40

Mobile Marketing Growth Hacking Technical Review 40