SaaStr

OCTOBER 23, 2024

in revenue. Jason starts with the meta-question we’ve been asking a lot of SaaS leaders lately ( Klaviyo , ZoomInfo ) — ‘are we in a downturn?’ Going Long We’ve written before on the power of going long in SaaS. Then, in 2017, with around $50M in revenue, BILL added payment capabilities.

SMB 300

SMB Payment Services Payments Payment Methods 300

USIO

FEBRUARY 19, 2025

Fortunately, PayFac-as-a-Service (PFaaS) exists to save you from the $1M+ upfront cost, 12+ months of setup time, and the headaches that come with managing payments, compliance, and risk. Usio PayFac-as-a-Service Without the Drama Best for: SaaS companies that want revenue share, fast onboarding, and actual human support.

PayFac as a Service 179

PayFac as a Service Merchant Services Payfac Payments 179

FastSpring

OCTOBER 16, 2024

How FastSpring drastically simplifies the entire cross border payments process for SaaS, software, mobile game, and other digital product businesses. FastSpring handles the entire payment process from checkout to remitting end-of-year taxes for SaaS companies. Luckily, there is another, much simpler option.

Merchant Services 158

Merchant Services Payment Services Payment Methods Outsourcing Services 158

SaaStr

JUNE 29, 2023

SaaS buying has changed. As buyers grapple with expanding technology, higher prices, and a need for efficiency, SaaS companies need to deliver what their audience is looking for to win in the market. SaaS Market Snapshot In Q1 of 2023, Vendr gathered data on SaaS Spending and yielded some pretty interesting results.

VP of Engineering 286

VP of Engineering Trends Cybersecurity Sales Hiring 286

SaaStr

FEBRUARY 26, 2025

The 5 Key Things You Need to Know About Modern Go-To-Market Adam Gross, former CEO of Vimeo and Heroku and and veteran of Salesforce and Dropbox joined SaaStr Annual for a deep dive on the evolution of SaaS go-to-market strategies. What he shared was pure gold for any SaaS founder trying to navigate the complex world of GTM motions.

Enterprise readiness 147

Enterprise readiness Enterprise compliance Acquisition 147

Clouded Judgement

JANUARY 24, 2025

For many current large language models, once they are exposed to domain-specific challenges or niche inquiries—like in-depth product troubleshooting or compliance-related questions—they can stumble. Revenue multiples are a shorthand valuation framework. Use cases for fine-tuned AI systems are remarkably diverse.

Enterprise 157

Enterprise AI Cloud Artificial Intelligence 157

SaaStr

JULY 26, 2022

So in theory, SMB SaaS is better than enterprise, at least 9 times out of 10: Deals close much faster. Customers don’t expect as much in terms of security, compliance, etc. But beyond all the other Pros and Cons of SMB vs enterprise, there’s one looming issue with SMB SaaS: Churn. Endemic churn.

SMB 363

SMB Churn Payment Services SaaS 363

Payrix

FEBRUARY 4, 2025

The master merchant establishes a relationship with a payment processor or acquiring bank and is responsible for ensuring compliance with payment regulations, handling transaction processing, and managing risks associated with payments on behalf of the sub-merchants. fraud prevention, and risk management.

Merchant Services 130

Merchant Services Payment Services Payments SaaS Payments 130

SaaStr

JANUARY 24, 2022

SaaS accounting and finance has gotten pretty complicated, and the impacts of getting it wrong have gone up substantially. Was it misunderstanding bookings vs. ARR vs. GAAP revenue, was that the issue? But in SaaS, once you even get to about $2m ARR — it’s time to get your finances in order. from Dotcom to SaaS era.

Finance 328

Finance Outsourcing Services Systems Review Technical Review 328

USIO

MAY 16, 2024

Increased Revenue: Offering seamless payment solutions can boost conversion rates and customer retention. Security: Look for PCI-DSS compliance and other security measures to protect sensitive data Support : Ensure the organization provides ongoing developer support and merchant support. Ask about revenue share opportunities.

Payment Services 263

Payment Services Payments Merchant Services Payment Solutions 263

SaaStr

JULY 22, 2021

Avalara is a leading public SaaS company we probably should all know more about. Avalara manages a big problem — tax and related compliance automation. That’s the power of compounding revenue right there: 5 Interesting Learnings: #1. 180,000 revenue per employee. Long-tail look at how partners drive revenue.

Scale 328

Scale SMB compliance Churn 328

SaaStr

DECEMBER 3, 2024

Who is Peter Gassner CEO and Founder of SaaS Leader Veeva Systems Peter Gassner has established himself as a significant figure in enterprise software, particularly through his leadership at Veeva Systems. Classic vertical SaaS expansion. Instead of building generic enterprise software, he went all-in on life sciences.

SaaS 258

SaaS Leadership Cloud Enterprise 258

Subscription Flow

DECEMBER 12, 2024

Businesses may never know how much revenue might be leaking from overlooked nooks and crannies. The purpose of the revenue growth management strategy is to steer a business in an organized, and sustainable direction. In this blog, you will find out the meaning of revenue growth management, its importance, components, and challenges.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

SaaStr

JANUARY 6, 2021

And when we wrote in 2014 that Box would surely cross $1B in ARR , many at the time didn’t quite get SaaS yet — or the power of recurring revenue. Box’s smallest channel yes, but still material even as revenue approaches $1B in ARR. This is a common theme from almost all SaaS leaders at scale.

Scale 300

Scale compliance Enterprise Scaling 300

SaaStr

AUGUST 25, 2022

Ada is the brand interaction platform that helps you purposefully automate conversations with each customer and employee, saving costs and growing revenue without betraying the brand you promised to be. With our platforms, SaaS companies can manage any subscription model, calculate revenue, and generate custom reports that investors love.

Cybersecurity 264

Cybersecurity Scale compliance Subscription 264

User Pilot

MARCH 9, 2025

But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. What is customer research in SaaS? For SaaS companies, this “listening” can take many forms to learn how users interact with their product and uncover areas for improvement.

SaaS 83

SaaS Social Media Interviewing Scale 83

SaaStr

SEPTEMBER 14, 2023

Whether you’re just starting out in SaaS or have a successful SaaS startup, founders and startup teams can learn a lot from those who have found success in the industry through its ups and downs. Well… He did all of that, and revenue plummeted, the burn rate tripled, and they almost ran out of money. It always works.

Outsourcing Services 279

Outsourcing Services Sales Hiring Scale Sales Recruiting 279

Subscription Flow

OCTOBER 10, 2024

Some of the pitfalls that come with unplanned billing migration are faulty revenue reporting, data duplication, and customer churn. It does not support multiple payment gateways, and modern compliance standards. Service Disruption Downtime during the billing system migration can lead to revenue loss.

Payment Solutions 105

Payment Solutions Payment Services Systems Review SaaS Payments 105

SaaStr

DECEMBER 15, 2022

A-LIGN is a technology-enabled security and compliance partner that helps global organizations take a strategic approach to confidently mitigate cybersecurity risks. Captivate Talent connects revenue talent with disruptive SaaS companies. Subskribe is the adaptive CPQ, billing, and revenue platform for modern SaaS companies.

Cybersecurity 49

Cybersecurity Data compliance AI 49

SaaStr

SEPTEMBER 28, 2023

In this new SaaStr series called “What’s new at…,” Jason Lemkin chats with WorkOS CEO and founder Michael Grinich about what it takes to be Enterprise ready in SaaS, building vs. buying, and who the stakeholders are in a B2D motion. That’s unheard of in other SaaS categories. This doesn’t include the compliance or security teams.

Enterprise readiness 277

Enterprise readiness Payment Solutions Enterprise Payments 277

Stax

MAY 20, 2024

When can revenue NOT be counted as revenue? The concept of unearned revenue can easily trip up SaaS companies that offer subscription services and products on a recurring basis. Unlike when selling ordinary products, you cannot recognize the revenue earned from a subscription all at once.

Payment Features 167

Payment Features Payments Payment Services SaaS Payments 167

Payrix

FEBRUARY 4, 2025

With the rise of Embedded Payments, payment processors have a new role as a powerful sales tool for software companies that strive to become the everything platform empowering them with essential digital finance tools to manage and grow their business as well as generate new revenue streams. Learn more about Embedded Finance.

Payment Services 130

Payment Services Payments Merchant Services Payment Methods 130

Clouded Judgement

DECEMBER 1, 2023

There were also quite a few questions around cost and compliance. And on the latter - there will be more guardrails and structure in place to appease some of the compliance questions. Revenue multiples are a shorthand valuation framework. The promise of SaaS is that growth in the early years leads to profits in the mature years.

AWS 299

AWS Cloud AI Search Cost optimization & reporting 299

SaaStr

FEBRUARY 25, 2020

That makes sales tax compliance easy to ignore… until it becomes a problem. . Why is sales tax such a pain for SaaS companies? To complicate matters, each state gets to set their own sales tax laws about everything from, “Is SaaS taxable?” Here’s what SaaS businesses need to know about simplifying sales tax.

Merchant Services 195

Merchant Services Technical Review Scale Sales Hiring 195

Clouded Judgement

MARCH 22, 2024

Subscribe now ARR (Annual Recurring Revenue) vs ERR (Experimental Runrate Revenue) ARR (Annual Recurring Revenue) is one of the most popular SaaS (Non-GAAP) metrics. In it's truest form, ARR is used by pure SaaS business models to describe the aggregate annual value of the entire customer set.

AI 190

AI Cloud Revenue Technical Advisors 190

SaaStr

APRIL 28, 2022

6sense reinvents the way organizations create, manage, and convert pipeline to revenue. 6sense Revenue AI captures anonymous buying signals, targets the right accounts at the ideal time, and recommends the channels and messages to boost revenue performance. Think of us as your automated security and compliance expert.

Forecasting 268

Forecasting compliance Finance Cloud 268

SaaStr

JUNE 22, 2023

At Rattle , we are redefining the way revenue teams and leaders interact with their go-to-market systems! Rattle’s revenue acceleration platform enables teams to increase efficiency, transparency, and growth across their revenue funnels. Update your revenue data from anywhere, all within Slack or MS Teams.

Scale 244

Scale Banking compliance Forecasting 244

SaaStr

DECEMBER 2, 2021

They help B2B SaaS marketers turn organic search into a source of repeatable revenue through software and coaching. They handle global payroll, taxes, compliance, and benefits — so startups can focus on work that matters. Demandwell is redefining the space to drive results. No matter where they live.

Payment Features 256

Payment Features Payment Services Payments Sales Hiring 256

SaaStr

NOVEMBER 24, 2020

Thanks to our partners and sponsors we have been able to take our events digitally – bringing together SaaS industry experts from across the world. Grab your seat for their 12:30 PM PST workshop on Scaling with Speed: How to Streamline Your Revenue Operations with Conga. Freshworks.

Scale 286

Scale Scaling Outsourced Development compliance 286

SaaStr

JANUARY 12, 2023

We’ll see 1,000+ of the best SaaS founders, execs, and VCs February 22-23 at SaaStr APAC 2023 ! Chargebee is a recurring billing and subscription management tool that helps SaaS and SaaS-like businesses streamline Revenue Operations. Think of us as your automated security and compliance expert.

Payment Features 53

Payment Features Payment Services SaaS Payments Payments 53

SaaStr

DECEMBER 6, 2023

So there’s a quiet SaaS leader you probably haven’t heard of in the financial reporting space that’s doing just fine today. 112% + 8% logo growth = 119% total revenue growth. This is the theme of so many leaders in SaaS as they cross $100-$200m ARR. They manage financial reporting, audit, risk and more.

compliance 292

compliance Engineering Scaling Enterprise 292

SaaStr

JULY 20, 2021

Emerging Insurance Disruptors: Are they Really SaaS? Secrets to Aligning Marketing and Revenue Strategies with Marqeta’s CMO. Additionally, attendees will hear about what Square learned larger customers are looking for, and how single-job SaaS providers can better position themselves to move upmarket. with Notion Capital.

Payments 269

Payments Payment Services SaaS Payments Banking 269

SaaStr

OCTOBER 15, 2020

But—and no one knows this better than you—SaaS solutions can save your team so much time. When you have nexus in multiple states and potentially thousands of tax jurisdictions (as is often the case for SaaS companies with large markets), the risk of human error and resulting penalties is immense. 1 Sales tax. 4 User support.

Business 325

Business Marketplace as a Service AI Search compliance 325

SaaStr

AUGUST 5, 2020

It was Salesforce’s second acquisition ever, and a huge opportunity for me to become the Salesforce CMO as we blasted through $1B in revenue and 10,000 employees.”. Also, the larger the company, the more they care about enterprise-level trust, security, compliance, and privacy.

compliance 243

compliance B2B Acquisition Cloud 243

Clouded Judgement

FEBRUARY 7, 2025

Revenue multiples are a shorthand valuation framework. The promise of SaaS is that growth in the early years leads to profits in the mature years. Multiples shown below are calculated by taking the Enterprise Value (market cap + debt - cash) / NTM revenue. The list goes on. There are so many others. Top 5 Median: 22.2x

Systems Review 144

Systems Review Cloud AI Artificial Intelligence 144

SaaStr

MARCH 24, 2022

Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue. The Modern Revenue Workspace by Salesloft is the one place for sellers to execute all of their digital selling tasks, communicate with buyers, understand what to do next, and get the coaching and insights they need to win.

Payments 254

Payments Payment Services Payment Solutions SaaS Payments 254

Blulogix

NOVEMBER 20, 2024

By BluLogix Team Best Practices for Revenue Management What are the best practices for effective revenue management to support growth and profitability? Schedule a demo with a BluLogix billing expert today and take the first step towards revolutionizing your revenue management.

Revenue 52

Revenue Management Underperforming Technical Team compliance 52