SaaStr

AUGUST 12, 2024

Probably the biggest challenge in vertical SaaS I see is scaling the sales team. It’s pretty easy to hire SaaS sales execs to sell … a SaaS sales product. In vertical SaaS, most customers demand to talk to a domain expert. Maybe much longer than your peers and friends as non-vertical SaaS complained.

Sales Hiring 320

Sales Hiring Scale Sales SaaS 320

SaaStr

MARCH 18, 2025

Laiva Becoming the platform of choice for life science companies and research institutions by creating a two-sided marketplace with significant SaaS components. SaaS vs. AI: A Misleading Analogy Unlike SaaS, AI isn’t necessarily disruptive to the existing tech stack.

Technical Review 194

Technical Review Artificial Intelligence AI Marketplace as a Service 194

USIO

JULY 1, 2024

In the competitive world of Software as a Service (SaaS), generating recurring revenue is essential for sustainable growth. Here are three ways SaaS organizations can create recurring revenue without spending a dime. By focusing on customer satisfaction and reducing churn, SaaS companies can maintain a steady revenue stream.

Payments 306

Payments SaaS Payments Payment Solutions Payment Services 306

SaaStr

OCTOBER 23, 2024

Jason starts with the meta-question we’ve been asking a lot of SaaS leaders lately ( Klaviyo , ZoomInfo ) — ‘are we in a downturn?’ Going Long We’ve written before on the power of going long in SaaS. in revenue. Are We In a Downturn? How do you do it in practicality? You have to know your why.

SMB 312

SMB Payment Services Payments Payment Methods 312

Blulogix

NOVEMBER 18, 2024

By BluLogix Team Revenue Recognition: Ensuring Compliance and Accuracy What is RevRec and how does it impact accurate reporting for compliance and financial integrity? Regulatory Compliance : Compliance with accounting standards is crucial to avoid legal issues and penalties.

Payment Services 52

Payment Services Payments compliance SaaS Payments 52

USIO

FEBRUARY 19, 2025

Fortunately, PayFac-as-a-Service (PFaaS) exists to save you from the $1M+ upfront cost, 12+ months of setup time, and the headaches that come with managing payments, compliance, and risk. Usio PayFac-as-a-Service Without the Drama Best for: SaaS companies that want revenue share, fast onboarding, and actual human support. Eventually.

PayFac as a Service 179

PayFac as a Service Merchant Services Payfac Payments 179

SaaStr

JULY 26, 2022

So in theory, SMB SaaS is better than enterprise, at least 9 times out of 10: Deals close much faster. Customers don’t expect as much in terms of security, compliance, etc. But beyond all the other Pros and Cons of SMB vs enterprise, there’s one looming issue with SMB SaaS: Churn. Endemic churn.

SMB 363

SMB Churn Payment Services SaaS 363

Scytale

DECEMBER 5, 2024

If you’re running a SaaS business that handles the personal data of California residents and are not actively addressing CCPA compliance, you’re missing a seriously big piece of the puzzle. If the thought of navigating compliance feels like an endless maze of legal jargon, you’re in luck. Can’t you just handle it yourself?

compliance 52

compliance Technical Review Systems Review Software Review 52

SaaStr

FEBRUARY 1, 2025

How many times can you sell somewhat sorry but boring SaaS products? Security compliance? Ok and the #2 reason seasoned sales execs (and others) fail: They Just Arent Curious Anymore I get it. Voice APIs? Call center analytics? They can be interesting but only if you truly curious. If you arent, you never learn anything new.

Sales Hiring 191

Sales Hiring Sales compliance Interviewing 191

SaaStr

DECEMBER 3, 2024

Who is Peter Gassner CEO and Founder of SaaS Leader Veeva Systems Peter Gassner has established himself as a significant figure in enterprise software, particularly through his leadership at Veeva Systems. Classic vertical SaaS expansion. Instead of building generic enterprise software, he went all-in on life sciences.

SaaS 264

SaaS Leadership Cloud Enterprise 264

TechEmpower SaaS

MARCH 4, 2024

Contract management is streamlined as AI systems monitor contract lifecycles, ensuring compliance and mitigating risks of costly oversights. Additionally, AI facilitates automated legal research, stays abreast of the latest laws and regulations, and aids in compliance monitoring, preventing expensive legal violations.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

SaaStr

FEBRUARY 26, 2025

The 5 Key Things You Need to Know About Modern Go-To-Market Adam Gross, former CEO of Vimeo and Heroku and and veteran of Salesforce and Dropbox joined SaaStr Annual for a deep dive on the evolution of SaaS go-to-market strategies. What he shared was pure gold for any SaaS founder trying to navigate the complex world of GTM motions.

Enterprise readiness 147

Enterprise readiness Enterprise compliance Acquisition 147

User Pilot

MARCH 9, 2025

What is customer research in SaaS? For SaaS companies, this “listening” can take many forms to learn how users interact with their product and uncover areas for improvement. For SaaS companies, this “listening” can take many forms to learn how users interact with their product and uncover areas for improvement.

SaaS 83

SaaS Social Media Interviewing Scale 83

Clouded Judgement

JANUARY 24, 2025

For many current large language models, once they are exposed to domain-specific challenges or niche inquiries—like in-depth product troubleshooting or compliance-related questions—they can stumble. The promise of SaaS is that growth in the early years leads to profits in the mature years.

Enterprise 157

Enterprise AI Cloud Artificial Intelligence 157

Payrix

FEBRUARY 4, 2025

The master merchant establishes a relationship with a payment processor or acquiring bank and is responsible for ensuring compliance with payment regulations, handling transaction processing, and managing risks associated with payments on behalf of the sub-merchants. fraud prevention, and risk management.

Merchant Services 130

Merchant Services Payment Services Payments SaaS Payments 130

Scytale

OCTOBER 30, 2024

Well, if you haven’t, it’s best we dive in quickly (before non-compliance lands your business in some serious sh@#). Whether you’re a healthcare provider, a SaaS company in the healthcare space, or any other business dealing with Protected Health Information (PHI) , HIPAA compliance is non-negotiable.

Payment Services 52

Payment Services compliance Payment Solutions Payment Methods 52

SaaStr

FEBRUARY 25, 2020

That makes sales tax compliance easy to ignore… until it becomes a problem. . Why is sales tax such a pain for SaaS companies? To complicate matters, each state gets to set their own sales tax laws about everything from, “Is SaaS taxable?” Here’s what SaaS businesses need to know about simplifying sales tax. ” 4.

Merchant Services 207

Merchant Services Scale Technical Review Sales Hiring 207

Scytale

DECEMBER 3, 2024

When it comes to keeping your business secure and meeting regulatory requirements, two big concepts often pop up: penetration testing and compliance audits. Beyond compliance, it simply makes good business sense. What are Compliance Audits? Both are essential, but they’re not the same thing. Sounds intimidating, right?

compliance 52

compliance CTO Hire Technical Review Software Review 52

SaaStr

JANUARY 24, 2022

SaaS accounting and finance has gotten pretty complicated, and the impacts of getting it wrong have gone up substantially. I’ve worked with numerous start-ups that used outsourced accounting services with zero SaaS experience, and these firms didn’t even recognize automatic upsells, additional seats, etc. Cash is king.

Finance 334

Finance Outsourcing Services Systems Review Technical Review 334

Subscription Flow

OCTOBER 22, 2024

But when it comes to Software-as-a-Service (SaaS) businesses, this statement stands even truer. So why is SaaS sales tax so challenging? The reason is, there doesn’t exist any single standardized system internationally to preside over SaaS sales tax. What is SaaS Sales Tax? Is SaaS taxable? What is Sales Tax?

SaaS Payments 52

SaaS Payments Payment Services Payment Solutions SaaS 52

BetterCloud

JANUARY 3, 2025

SaaS has revolutionized how we work, but let’s be honest, managing all those subscriptions can feel like juggling flaming torches. This blog is your guide to conquering SaaS chaos. Whether you’re a seasoned sysadmin or just starting to dip your toes into the SaaS world, we’ve got you covered.

Management 52

Management SaaS compliance Benchmarks 52

SaaStr

NOVEMBER 7, 2023

Within the next 12 months, Adam Seligman, VP of Generative Builders at AWS, believes there will be an inversion of SaaS. That many of the standard assumptions and ways of doing SaaS will change a lot. He believes we’re rapidly approaching that new world where anyone can build a great SaaS product. What does that mean?

Generative AI 299

Generative AI AWS Artificial Intelligence AI 299

BetterCloud

NOVEMBER 11, 2024

To reduce SaaS stack security risk, maintain effective governance and remain compliant, IT needs to effectively manage the SaaS stack and the SaaS user access permissions that come with it. Specifically, IT must actively control what users access which SaaS apps, as well as the files, groups, and data within them.

Management 52

Management SaaS compliance Government 52

SaaStr

SEPTEMBER 28, 2023

In this new SaaStr series called “What’s new at…,” Jason Lemkin chats with WorkOS CEO and founder Michael Grinich about what it takes to be Enterprise ready in SaaS, building vs. buying, and who the stakeholders are in a B2D motion. That’s unheard of in other SaaS categories. This doesn’t include the compliance or security teams.

Enterprise readiness 289

Enterprise readiness Payment Solutions Enterprise Payments 289

SaaStr

SEPTEMBER 14, 2023

Whether you’re just starting out in SaaS or have a successful SaaS startup, founders and startup teams can learn a lot from those who have found success in the industry through its ups and downs. How to increase sales in SaaS? But, back to critical hires for your Saas company. And a magical thing happened!

Outsourcing Services 291

Outsourcing Services Sales Hiring Scale Sales Recruiting 291

SaaStr

JANUARY 6, 2021

And when we wrote in 2014 that Box would surely cross $1B in ARR , many at the time didn’t quite get SaaS yet — or the power of recurring revenue. This is a common theme from almost all SaaS leaders at scale. Aaron Levie was kind enough to come to our first SaaStr Annual in 2015, just a week after their IPO.

Scale 312

Scale compliance Enterprise Scaling 312

SaaStr

JULY 22, 2021

Avalara is a leading public SaaS company we probably should all know more about. Avalara manages a big problem — tax and related compliance automation. And importantly, while the very largest partners support multiple vendors for tax compliance, the vast majority of small partners just deploy Avalara.

Scale 334

Scale SMB compliance Churn 334

SaaStr

NOVEMBER 18, 2020

Wondering how your SaaS business got slapped with a multi-million dollar sales tax bill from one or multiple states? Probably because you, like so many other SaaS companies out there, didn’t even know you had to collect and remit sales tax. Sales tax laws across the United States are pretty inconsistent, especially for SaaS solutions.

New CTO 232

New CTO SaaS Sales CTO 232

SaaStr

AUGUST 25, 2022

A-LIGN is a technology-enabled security and compliance partner that helps global organizations take a strategic approach to confidently mitigate cybersecurity risks. With our platforms, SaaS companies can manage any subscription model, calculate revenue, and generate custom reports that investors love.

Cybersecurity 274

Cybersecurity Scale compliance Subscription 274

SaaStr

DECEMBER 6, 2022

When scaling a SaaS company, striking a balance between hypergrowth and risk is essential. As your SaaS company reaches hypergrowth, you’ll need to adapt your risk management strategies to keep up. If you just focus on compliance all the time and take no risk, you have no business to protect.

Scale 278

Scale Scaling compliance Forecasting 278

Payrix

DECEMBER 18, 2024

Takeaway #2: Inflation and surcharging compliance Ella highlighted the rising importance of surcharging as a response to inflation and escalating operational costs. Ensuring compliance in surcharging practices is critical, as violations can lead to substantial fines. And again, it’s highly collaborative.

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

SaaStr

NOVEMBER 24, 2022

Insight Assurance is a professional services firm providing cybersecurity compliance, risk management, and tax services. ISO 27001 compliance services. Governance, risk and compliance consulting services. Paragon is an embedded integration platform for SaaS apps. SOC for Cybersecurity examinations. PCI-DSS assessments.

Merchant Services 261

Merchant Services Cybersecurity compliance Finance 261

Subscription Flow

OCTOBER 10, 2024

It does not support multiple payment gateways, and modern compliance standards. If your SaaS business’s customer base is rapidly growing, you would require a more scalable billing platform to handle high volumes of transactions for you. It is necessary to avoid compliance penalties, and for financial transparency.

Payment Solutions 105

Payment Solutions Payment Services Systems Review SaaS Payments 105

BetterCloud

FEBRUARY 3, 2025

You realize you need a new tool to solve a problem so you quickly sign up for the leading, most relevant SaaS app. Without a clear strategy and a system in place, your organization can quickly become a victim of SaaS sprawl – a chaotic landscape of redundant subscriptions, hidden costs, and potential security risks.

Government 52

Government Technical Review Systems Review Software Review 52

Scytale

MARCH 5, 2024

For SaaS companies, it’s hard not to hear the word ‘audit’, without your heart skipping a beat or two. In a nutshell, the day you start working with Scytale, you won’t need to leave our platform for any steps in your compliance journey, as everything you need is right inside, including your official audit too.

compliance 111

compliance SaaS Cloud Communication 111