ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? As Donna Weber , the world’s leading expert in customer onboarding, knows, onboarding is about more than completing product training and filling out checklists. You have about half of the time of how long the average sales cycle is to start delivering value.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Intercom, Inc.

MAY 14, 2019

Mid-market and enterprise sales deals are undeniably complex. Successfully managing complex sales requires a different level of visibility into your deals. 2 critical security and compliance inquiries. 2 critical security and compliance inquiries. A large-scale data restructuring project involving another vendor.

Scale 147

Scale Management Underperforming Technical Team Sales 147

SaaSOptics

MAY 2, 2022

There are several different ways to successfully launch and scale a SaaS company. The two most common go-to-market strategies are sales-led growth (SLG) and, more recently, product-led growth (PLG). . In a sales-led model, sales processes and teams are the primary drivers of revenue growth.

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

Unbounce

MAY 17, 2022

How does the KlientBoost team do it? Too many conversion-happy marketers race to split test poor hypotheses and arbitrary landing page elements before setting their landing page foundation first. Pairing that strong foundation with Unbounce’s Smart Traffic to scale performance and reach client goals faster.

Scale 145

Scale AI Search Underperforming Technical Team Sales Hiring 145

Intercom, Inc.

MAY 24, 2018

When used correctly, data can powerfully enrich sales and marketing efforts and help any business fuel growth. This allowed a passionate audience to develop – and built enthusiasm ahead of the books’ full release. They allow for massive scale and provide a captive subscriber audience that you can upsell. Short on time?

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. Automation in infrastructure can lead to pretty serious blunders.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

SaaStr

AUGUST 15, 2020

Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. How do you help your team make that link to value? One, it starts high up in the sales process, right? You need to discover in the sales process. I don’t know anyone right now. I mean, what do they do?

Payment Methods 270

Payment Methods Merchant Services Scale Payments 270

A Smart Bear

OCTOBER 4, 2017

Idealistic founders believe they will break the mold when they scale, and not turn into a “typical big company.” What are the fundamental forces that transform organizations at scale? A team of one is brittle, but fast. Why do they never succeed? Why is this impossible when you have 500 employees? From Brittle to Robust.

Scale 61

Scale Government Scaling Sales Recruiting 61

FastSpring

JANUARY 27, 2022

However, if you do ask for a credit card number, those who provide one are more qualified prospects. And in cases where our customers get stuck, our support team responds in a timely manner with personalized video. Make it easy for prospects to see which tier works best for them. How FastSpring simplified the signup process.

Merchant Services 110

Merchant Services Payment Services SaaS Payments Payment Solutions 110

SaaStr

MARCH 8, 2019

The age-old sales funnel has worked fine for decades…until now. Why is the sales funnel alone, no longer an appropriate way of thinking about customers? Brian Halligan: Whether we all like it or not, trust in sales and marketing is at an all-time low. We’re going to hire tele-sales reps who are going to cold call.

Scale 113

Scale Sales Hiring Underperforming Technical Team Social Media 113

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. As such, they can face less competition because of the high barrier of entry that comes with developing specialist SaaS products.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Scytale

OCTOBER 17, 2023

Have you ever felt overwhelmed by the compliance requirements of running a startup? As a startup founder trying to build your new organization from the ground up there’s a ton to do – And one of the commitments is keeping security compliance regulations and industry standards, and all that red tape! You’re not alone.

compliance 59

compliance Systems Review Development Team Review Startup 59

Sales Hacker

SEPTEMBER 18, 2023

The GTMfund team has been spread across the globe lately, big things happening! The rest of the team is playing catch-up from SaaStr followed by our annual GTMfund retreat in Napa. Because Innovation inevitably (but not exclusively) goes down as you scale. Solution: Build functional teams that drive innovation.

Sales Hiring 99

Sales Hiring Technical Cofounder Scale Sales Recruiting 99

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. These companies can scale really efficiently. They need fewer sales as a percentage of overall employees.

Payment Solutions 188

Payment Solutions Pricing Payments Payment Services 188

Frontegg

DECEMBER 2, 2021

In addition, we are excited to welcome our new partners – the visionary team from Insight Partners, led by Praveen Akkiraju, Daniel Aronovitz, and Jeff Horring. Additionally, our diversity-first team has grown to more than 30 top-notch talents (you are an incredible team of people, each and every one of you!)and

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

SaaStr

AUGUST 6, 2019

” So we wanted to create essentially … Well, you can probably describe it the easiest way as an anti-SAP of supply chains, something that was easy, simple, free to use, open, and easy to develop for. Third parties are developing apps for our platform. What is Tradeshift really? Just like Salesforce, we have a platform.

Payment Solutions 166

Payment Solutions Payments Outsourcing Services SaaS Payments 166

Intercom, Inc.

JULY 12, 2018

I hosted Elad on the podcast for a conversation that ranged from the key themes of his new book to scaling a healthy culture and ins and outs of mergers and acquisitions. You have no idea what the people in the management team are really thinking about. If you enjoy the it, check out more episodes. The second is employees.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

SaaStr

MAY 27, 2020

I thought it was worth putting three trillion into perspective for you so you could get some sense of scale. I thought it’s also worth giving you some sense of scale for how much the US government takes in in revenue every year. They don’t want to p**s off management teams that face dilution from down rounds.

Technical Review 246

Technical Review Payment Services Payment Methods Development Team Review 246

Scytale

NOVEMBER 4, 2024

Whether you’re a new entrepreneur in the software industry, scaling your startup, or a seasoned SaaS provider, securing a SOC 3 audit report can be a game-changer for your business , helping you strengthen customer trust while demonstrating your unwavering commitment to data security. The good news? What is a SOC 3 Report?

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

Sales Hacker

OCTOBER 11, 2024

Hello and welcome to The GTM Newsletter – read by over 52,000 revenue professionals weekly to stay up-to-date and scale their companies and careers. With Vanta Questionnaire Automation, go-to-market teams can complete security reviews up to 5 times faster, helping you close deals in less time than ever.

Leadership 99

Leadership Artificial Intelligence Scale AI Search 99

OpenView Labs

MAY 20, 2021

I saw this as a client partner and then regional managing director at an eBusiness firm that scaled from 0 to 2,000 people in three years, organically. The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. .

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

Andreessen Horowitz

NOVEMBER 17, 2023

Sales wants more features. In this conversation recorded at ELC 2023, Segment’s former CRO Joe Morrissey and former chief product development officer Tido Carriero discuss how they turned sales-product tension into a successful $3.2B The problem is the sales team. Progress and growth grinds to a halt.

Sales Hiring 96

Sales Hiring Scale Sales Underperforming Technical Team 96

Sales Hacker

APRIL 1, 2019

This week on the Sales Hacker podcast, we interview world famous sales expert, consultant, trainer, and thought leader Keenan. Why sales is contextual and how to leverage context in the right way. Why sales is contextual and how to leverage context in the right way. Subscribe to the Sales Hacker Podcast.

Sales Recruiting 87

Sales Recruiting Sales Hiring Scale Sales 87

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. This leaves the sale of the business a lot more vulnerable to the market.

Software Review 128

Software Review Technical Review Development Team Review Branding 128

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 151

Payments Merchant Services Payment Solutions Payment Services 151

Intercom, Inc.

DECEMBER 21, 2021

Maggie Hott , Director of Sales at Webflow. But as you scale beyond Series A, how can you be sure you’re choosing the right lane? Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Webflow’s Maggie Hott on building a scalable sales team from the ground up. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

How To Buy Saas

APRIL 24, 2024

In today’s moving software development arena the DevOps movement stands out as a game changer bridging the gap, between development and operations teams. With the rise of cloud computing DevOps has gained a partner that has propelled its growth and reshaped the landscape of application development.

DevOps as a Service 40

DevOps as a Service Application Development Underperforming Technical Team Cloud 40

SaaSOptics

MAY 6, 2022

How do you scale SaaS startups from the seed stage to mature industry leaders? To scale an early-stage company, you need to focus on the following core areas of your business: Financial Core —to create a streamlined quote-to-cash process. Customer Core —to maintain and develop customer relationships. You’re in luck.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

User Pilot

JULY 29, 2024

Userpilot is an all-in-one growth platform that helps product teams boost key metrics through contextual in-app experiences. Zendesk is an AI-powered customer service software that helps CS teams manage support tickets from one hub. Salesforce is an AI-powered customer platform uniting marketing, sales, and service in a single app.

Customer Success 97

Customer Success Software Management SaaS 97

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 142

Enterprise Underperforming Technical Team Scale B2B 142

SaaStr

AUGUST 22, 2020

And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. Justin Bedecarre: And then another client of ours is an international company that has decided that they truly want to scale up in San Francisco. We don’t know when we’re going to be able to get safely back at scale.

Sales Recruiting 183

Sales Recruiting Cloud CTO Hire Sales Hiring 183

Chart Mogul

APRIL 12, 2019

One of the most exciting and important moments for a product and engineering team is when you grow beyond 2-3 contributors to as many as 10-15. In my experience everyone is full of energy, is positive and is engaged — but with more hands on and ideas on the development lifecycle, there is more room for risks and roadblocks.

Software Review 65

Software Review Development Team Review Underperforming Technical Team Technical Review 65

Frontegg

JUNE 24, 2021

This self-service authentication solution also has an active developer community. This UK-based company is a leading passwordless Multi-Factor Authentication (MFA) solution provider today, despite entering the market just in 2018. Looking to upgrade your Multi-Factor Authentication (MFA) capabilities as you scale up? Keyless.io.

Identity management 103

Identity management Software Review Underperforming Technical Team Scale 103

ProfitWell

SEPTEMBER 24, 2019

SaaS companies tend to face five major problem areas when it comes to growth: Poor unit economics. Poor user retention. Poor MRR retention. Poor acquisition volume. Poor conversion. If your SaaS company doesn’t have a pricing strategy in place, you’re leaving huge revenues on the table. Competitor-based pricing.

Pricing 64

Pricing SaaS Payments Strategy Payments 64

Point Nine Land

MARCH 7, 2019

Lemkin recently posted a tweetstorm about his observation that most startups are bad at finance. Contract reviews with big clients, compliance matters, any type of changes of law, tax audits, dealing with advisors, etc. Let’s take a closer look at how the “finance department” of a typical SaaS company might develop over time.

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72

OPEXEngine

MARCH 9, 2021

“I’ve talked to countless entrepreneurs who are anxious about the next step—first seed round, hiring a team, landing a board member, etc.,” That’s exactly what got the former Zenefits leadership team into trouble. As you start to develop a go-to-market strategy, “make sure to think through the process holistically,” says Jay.

Scale 52

Scale Sales Hiring Marketplace as a Service Underperforming Technical Team 52

ChurnZero

DECEMBER 19, 2024

For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation. The Ollie team reimagined the process, using ChurnZero to structure and systemize their onboarding and keep customers on track.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52