ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? Whether it’s greater efficiency, increased revenue, cost savings, or achieving compliance, every customer has a reason for purchasing your product. Q: Should the definition of first value be based on your team’s perspective or the customer’s perspective?

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? You will collaborate with engineering, design, and business teams to deliver cutting-edge mobile solutions that improve efficiency, user adoption , and overall product performance. Who would be a BAD fit for this job?

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. And now for something completely different.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

User Pilot

OCTOBER 20, 2024

As a result, it can be easily scaled to accommodate a growing customer base without any drop in quality. While at it, you may even identify weaknesses in the current journey. How can I reduce the workload for my team? Data security and compliance. If you do, iron them out and create your ideal map before you proceed.

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

Intercom, Inc.

MAY 14, 2019

“Successfully managing complex sales requires a different level of visibility into your deals” To get visibility into large deals, I developed a visual framework – which I call the Agile Arrow – that applies popular project management principles to the work that we do as salespeople. 2 critical security and compliance inquiries.

Scale 147

Scale Management Underperforming Technical Team Sales 147

Scytale

OCTOBER 17, 2023

Have you ever felt overwhelmed by the compliance requirements of running a startup? As a startup founder trying to build your new organization from the ground up there’s a ton to do – And one of the commitments is keeping security compliance regulations and industry standards, and all that red tape! You’re not alone.

compliance 59

compliance Systems Review Development Team Review Startup 59

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. By the end of this guide, youll have a clear understanding of each platforms strengths, weaknesses, and ideal use cases. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Intercom, Inc.

MAY 24, 2018

This allowed a passionate audience to develop – and built enthusiasm ahead of the books’ full release. They allow for massive scale and provide a captive subscriber audience that you can upsell. Give us a feel for your career to date: what brought you to Clearbit, and what’s the mission of your team there?

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

Sales Hacker

SEPTEMBER 18, 2023

The GTMfund team has been spread across the globe lately, big things happening! The rest of the team is playing catch-up from SaaStr followed by our annual GTMfund retreat in Napa. Because Innovation inevitably (but not exclusively) goes down as you scale. Solution: Build functional teams that drive innovation.

Sales Hiring 122

Sales Hiring Technical Cofounder Scale Sales Recruiting 122

Scytale

JUNE 12, 2024

Although the evolving tech landscape can yield unprecedented opportunities, it presents formidable challenges, especially regarding security compliance. Organizations and regulators are now forced to rethink their attitudes towards innovative (albeit risky) solutions to many of the gaps in traditional compliance processes.

compliance 52

compliance Technology Artificial Intelligence Blockchain 52

Unbounce

MAY 17, 2022

How does the KlientBoost team do it? Too many conversion-happy marketers race to split test poor hypotheses and arbitrary landing page elements before setting their landing page foundation first. Pairing that strong foundation with Unbounce’s Smart Traffic to scale performance and reach client goals faster. Why multiple steps?

Scale 145

Scale AI Search Underperforming Technical Team Sales Hiring 145

Frontegg

DECEMBER 2, 2021

In addition, we are excited to welcome our new partners – the visionary team from Insight Partners, led by Praveen Akkiraju, Daniel Aronovitz, and Jeff Horring. Additionally, our diversity-first team has grown to more than 30 top-notch talents (you are an incredible team of people, each and every one of you!)and

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

FastSpring

JANUARY 27, 2022

And in cases where our customers get stuck, our support team responds in a timely manner with personalized video. It’s not always a bad thing to be priced higher than your competitors — it can signal to prospects that yours is a premium service. Just make sure your monthly cost is reasonable for small teams.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Chart Mogul

JANUARY 9, 2025

Self-service sales model This is when customers explore and experience your product independently without needing hands-on help from your sales team. Your sales team may need to map out all potential targets and how to access potential buyers within those larger businesses. What does “Qualified really mean for your team?

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

SaaSOptics

MAY 2, 2022

There are several different ways to successfully launch and scale a SaaS company. In a sales-led model, sales processes and teams are the primary drivers of revenue growth. Each has its strengths and weaknesses, but neither is better or worse than the other. Here’s what it looks like in practice.

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 171

Payments Merchant Services Payment Solutions Payment Services 171

ChurnZero

DECEMBER 19, 2024

For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation. The Ollie team reimagined the process, using ChurnZero to structure and systemize their onboarding and keep customers on track.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

Stax

FEBRUARY 19, 2024

Thanks to SaaS solutions, businesses can easily scale their workflows, eliminating the need to install programs locally or pay for expensive licenses. Vertical SaaS solutions are tailored for specific industries, addressing niche needs with in-depth customization and compliance with industry standards. What is Vertical SaaS?

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

User Pilot

MARCH 30, 2025

So now lets look at all the different strategies and best practices for attracting mobile users to your SaaS app: 9 User acquisition strategies to scale your mobile app user base In a nutshell, your user acquisition strategies can be either: Paid media marketing, where you pay platforms to put your app in front of potential users.

Mobile 66

Mobile Acquisition Software Review Social Media 66

Intercom, Inc.

JULY 12, 2018

I hosted Elad on the podcast for a conversation that ranged from the key themes of his new book to scaling a healthy culture and ins and outs of mergers and acquisitions. You have no idea what the people in the management team are really thinking about. If you enjoy the it, check out more episodes. The second is employees.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. “This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

User Pilot

JUNE 28, 2024

TL;DR Self-service analytics is a business intelligence (BI) approach that empowers users to access, analyze, and interpret data without relying on IT or data teams. Here are some top tools to consider: Userpilot : Best in-app analytics tool for product teams. Ready to scale up self-service analytics for your SaaS?

Underperforming Technical Team 104

Underperforming Technical Team SaaS Artificial Intelligence Data Analysis 104

OpenView Labs

AUGUST 27, 2020

This phenomenon is commonly seen in a few markets: productivity tools (think Calendly , Notion , Zapier or Airtable ) and developer tools (think Datadog , Twilio or Atlassian). Ideally, a cybersecurity tool runs quietly in the background, covering for the CISO and ensuring there are no weaknesses.

Underperforming Technical Team 89

Underperforming Technical Team Scale Cybersecurity Social Media 89

How To Buy Saas

APRIL 24, 2024

In today’s moving software development arena the DevOps movement stands out as a game changer bridging the gap, between development and operations teams. With the rise of cloud computing DevOps has gained a partner that has propelled its growth and reshaped the landscape of application development.

DevOps as a Service 40

DevOps as a Service Application Development Underperforming Technical Team Cloud 40

SaaSOptics

MAY 6, 2022

How do you scale SaaS startups from the seed stage to mature industry leaders? To scale an early-stage company, you need to focus on the following core areas of your business: Financial Core —to create a streamlined quote-to-cash process. Customer Core —to maintain and develop customer relationships. You’re in luck.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

OpenView Labs

MAY 20, 2021

I saw this as a client partner and then regional managing director at an eBusiness firm that scaled from 0 to 2,000 people in three years, organically. The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. These companies can scale really efficiently. David, you talked a bit about the team and the founders.

Payment Solutions 215

Payment Solutions Pricing Payments Payment Services 215

Chart Mogul

APRIL 12, 2019

One of the most exciting and important moments for a product and engineering team is when you grow beyond 2-3 contributors to as many as 10-15. In my experience everyone is full of energy, is positive and is engaged — but with more hands on and ideas on the development lifecycle, there is more room for risks and roadblocks.

Software Review 65

Software Review Development Team Review Underperforming Technical Team Technical Review 65

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 162

Enterprise Underperforming Technical Team Scale B2B 162

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. We are operating at internet scale. Our level of investment in product and innovation sets us apart”.

Scale 118

Scale Banking Technical Review Software Review 118

Baremetrics

MARCH 23, 2021

Also, each software platform meets PCI Compliance Level 1, the top data security level. You will also find the software will become increasingly secure as Stripe invites ethical hackers to find and report security weaknesses. 9% of the revenue you take. 9% of the revenue you take. First, Stripe will charge you 2.9

Payment Services 69

Payment Services Payment Features Payment Methods Payments 69

User Pilot

JULY 29, 2024

Userpilot is an all-in-one growth platform that helps product teams boost key metrics through contextual in-app experiences. Zendesk is an AI-powered customer service software that helps CS teams manage support tickets from one hub. Totango is a customer success software that assists CS and sales teams to increase customer revenue.

Customer Success 105

Customer Success Software Management SaaS 105

Frontegg

JUNE 24, 2021

This self-service authentication solution also has an active developer community. PingZero can be easily customized to match a wide range of use cases and the support team is doing a great job of ironing out installation and integration issues. Looking to upgrade your Multi-Factor Authentication (MFA) capabilities as you scale up?

Identity management 103

Identity management Software Review Underperforming Technical Team Scale 103

Audacix

FEBRUARY 5, 2023

Or maybe you're looking to shift left with application security so that you can build a culture of security within your development team? Whatever your reasons for researching this topic, the good news for you is that your team can take ownership of many of your application security testing activities.

Underperforming Technical Team 52

Underperforming Technical Team DevOps as a Service SaaS Sales Hiring 52

Audacix

OCTOBER 19, 2023

These weak points, if left unaddressed, can be exploited by hackers as an entry point for launching cyberattacks, infiltrating systems or data, or causing harm to an organization. Remediation Planning: Software teams need to develop a remediation plan that outlines the steps required to mitigate each vulnerability.

Underperforming Technical Team 40

Underperforming Technical Team Enterprise Software Management 40

Audacix

OCTOBER 19, 2023

These weak points, if left unaddressed, can be exploited by hackers as an entry point for launching cyberattacks, infiltrating systems or data, or causing harm to an organization. Remediation Planning: Software teams need to develop a remediation plan that outlines the steps required to mitigate each vulnerability.

Underperforming Technical Team 40

Underperforming Technical Team Enterprise Software Management 40

Intercom, Inc.

DECEMBER 21, 2021

But as you scale beyond Series A, how can you be sure you’re choosing the right lane? Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Webflow’s Maggie Hott on building a scalable sales team from the ground up. Intercom on Product: Keeping the momentum going as you scale. There we have it.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118