SaaStr

MAY 27, 2020

To give it to you as a startup for example, let’s say that the markets were paying 10 times trailing multiples for revenues. We were warning startups to expect a degree of uncertainty in the year ahead anyway. They don’t want to p**s off management teams that face dilution from down rounds.

Technical Review 275

Technical Review Payment Services Payment Methods Development Team Review 275

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. Your default operating cadence should be to run – it’s important startups don’t compromise on speed.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 162

Scale Payment Services Payment Methods Scaling 162

Intercom, Inc.

MAY 24, 2018

As the Head of Growth Marketing at Clearbit , and previously a co-founder and CEO of more than a few startups (including WorkMob, ApiXchange, and GoFlow), Matt Sornson knows these pitfalls intimately and how to avoid them. This allowed a passionate audience to develop – and built enthusiasm ahead of the books’ full release.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

Sales Hacker

SEPTEMBER 18, 2023

The GTMfund team has been spread across the globe lately, big things happening! The rest of the team is playing catch-up from SaaStr followed by our annual GTMfund retreat in Napa. Solution: Build functional teams that drive innovation. Thanks for reading The GTM Newsletter! Dreamforce in SF last week for our GP, Max Altschuler.

Sales Hiring 122

Sales Hiring Technical Cofounder Scale Sales Recruiting 122

Frontegg

DECEMBER 2, 2021

In addition, we are excited to welcome our new partners – the visionary team from Insight Partners, led by Praveen Akkiraju, Daniel Aronovitz, and Jeff Horring. Additionally, our diversity-first team has grown to more than 30 top-notch talents (you are an incredible team of people, each and every one of you!)and

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

Stax

MARCH 18, 2025

The Challenge That SaaS Companies Face: Failed Operations and Limited Growth Opportunities Despite being a financially lucrative space with investors and startups, the SaaS industry is littered with thousands of failures. By analyzing this data, teams can intervene early with educational content, special promotions, or personalized outreach.

Scale 117

Scale Payment Services Payments SaaS Payments 117

FastSpring

MAY 20, 2024

As the VP and General Manager of the Stardock Software division, Brad led his team through this process and has learned some valuable lessons about doing it as strategically and easily as possible. Tax compliance, include calculation, collection, and remittance of VAT and sales taxes. And I would say that was bad advice.”

Payments 156

Payments SaaS Payments Merchant Services Payment Solutions 156

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this? Right, Renaud?

Payments 174

Payments Merchant Services Payment Solutions Payment Services 174

User Pilot

MARCH 7, 2024

So I talked to several female leaders in SaaS – about their experience with breaking into leadership positions in tech startups – what challenges they’ve faced, and how they managed to overcome them. I wanted to learn more about what challenges are deterring women from entering leadership career paths in tech.

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

Scytale

SEPTEMBER 4, 2023

SOC 2 automation doesn’t simply make SOC 2 compliance easier , for many companies it makes compliance possible. After all, SOC 2 compliance is great to have but often a struggle to achieve. And startups and SMMEs don’t have the resources to spend countless hours on difficult processes, with uncertain outcomes.

compliance 52

compliance Software Underperforming Technical Team Technology 52

User Pilot

MARCH 29, 2023

Its lowest Startup pricing plan is competitively priced but the Pro is not so anymore. Its analytics are better-developed than Userflow, but all its plans are more expensive. Just like us, they struggle to pinpoint any major weaknesses of the product. Appcues is another well-rounded adoption platform with advanced functionality.

Software Review 98

Software Review Underperforming Technical Team Technical Review Onboarding 98

Stax

FEBRUARY 19, 2024

Vertical SaaS solutions are tailored for specific industries, addressing niche needs with in-depth customization and compliance with industry standards. Because horizontal SaaS companies serve both startups and enterprise businesses, scalability is a key selling point. What is Vertical SaaS? Consider the following.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Intercom, Inc.

JULY 12, 2018

Acquisitions can help fuel growth, but often go awry when the company fails to explicitly instruct their internal teams to step aside so that the new hires can do their jobs. Obviously, each startup is unique, and the context of a startup matters a lot, but you tend to have the same questions like: “How do I hire general counsel?

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

SaaStr

AUGUST 15, 2020

Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. How do you help your team make that link to value? We’ve got a lot of training to do with our sales teams to get them to start to speak in these types of terms versus feature function. Nick Mehta: Yeah.

Payment Methods 273

Payment Methods Merchant Services Scale Payments 273

SaaSOptics

MAY 6, 2022

How do you scale SaaS startups from the seed stage to mature industry leaders? Wish you had a SaaS startup checklist to guide you on your journey to IPO? Founder of SaaS Gurus , Anthony Nitsos, showed us the personal blueprint he uses to advise SaaS startups. Customer Core —to maintain and develop customer relationships.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

A Smart Bear

OCTOBER 4, 2017

A “team of one” is the fastest, most efficient team, as measured by “output per person.” Communication and decision-making occupy the minimum possible time. A team of one is brittle, but fast. Predictability is also required for healthy team-growth. Why is this impossible when you have 500 employees?

Scale 61

Scale Government Scaling Sales Recruiting 61

How To Buy Saas

APRIL 24, 2024

In today’s moving software development arena the DevOps movement stands out as a game changer bridging the gap, between development and operations teams. With the rise of cloud computing DevOps has gained a partner that has propelled its growth and reshaped the landscape of application development.

DevOps as a Service 40

DevOps as a Service Application Development Underperforming Technical Team Cloud 40

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. “This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 162

Enterprise Underperforming Technical Team Scale B2B 162

OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. The question becomes: “Who do I want on my team—and why?”. A final comment on purpose: It should come from your team. Even kids and pets.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

SaaStr

DECEMBER 10, 2019

We grew our team by 50% this year, continuing to grow. So I think like anything it’s been good and bad. We had built this amazing team that I wanted to make sure that we continued to sort of grow and invest in and kind of keep the band together. And I think our team has done that too. Tina Hsiao : Yeah.

Payment Services 182

Payment Services Merchant Services Payment Solutions Payments 182

Scytale

AUGUST 19, 2024

These tools generally come in two varieties: Automated penetration testing solutions: These are fantastic for quickly and efficiently scanning for known vulnerabilities, taking a lot of the heavy lifting off your shoulders by generating detailed reports on your system’s weak spots. Screenshot from Scytale’s website) 2.

Underperforming Technical Team 52

Underperforming Technical Team compliance Systems Review Cloud 52

Point Nine Land

MARCH 7, 2019

Lemkin recently posted a tweetstorm about his observation that most startups are bad at finance. As you’d expect from Jason, he didn’t try to sugarcoat things: A top trend I have noticed past 3 years: Startups are MUCH, MUCH worse at finance. Like, all of them. Not sure what your subsidiary structure etc.

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72

Scytale

APRIL 16, 2024

The SOC 2 Bible Everything you need to know about compliance Download the Whitepaper Overview of the Sisense Data Breach The Sisense breach has raised significant cybersecurity concerns, prompting the involvement of the US Cybersecurity and Infrastructure Security Agency (CISA). Startup and mid-sized businesses are also vulnerable.

Cybersecurity 52

Cybersecurity Systems Review Technical Review Underperforming Technical Team 52

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. David Schmaier: Sure. Matt Garratt: Thank you.

Payment Solutions 218

Payment Solutions Pricing Payments Payment Services 218

SaaSHolic

JULY 31, 2023

” Bookkeeping, planning, and modeling are skills and activities that someone in the founding team should perform at a good-enough level. It just so happens that these CEOs typically prioritize pressing operational needs (a sales rep, a developer, etc.), At this stage, a startup doesn’t need a CFO. Keep it simple.

Sales Hiring 52

Sales Hiring Payment Services Underperforming Technical Team Outsourced Development 52

Baremetrics

APRIL 16, 2021

If you’re unable or unwilling to self-fund your startup, you may want to consider getting a job for the time being and part-timing your startup until you’re able to and comfortable with personally financing your company. This capital should be used for product development and the people required to help you build it.

Venture Capital 66

Venture Capital Technical Review Underperforming Technical Team SaaS 66

Scytale

JANUARY 31, 2024

While it may appear daunting, navigating this compliance doesn’t need to be a complex endeavor. We’ve formulated a straightforward SOC 2 requirements checklist to assist you in initiating your path towards SOC 2 compliance. The SOC 2 Bible Everything you need to know about compliance! DOWNLOAD THE WHITEPAPER 2.

compliance 52

compliance SaaS Underperforming Technical Team Healthcare 52

Chart Mogul

JANUARY 28, 2022

Unexplained networking issues with latency between our machines that DigitalOcean’s support team never cleared out (this was critical for our Postgres read-replicas lag, Redis instances, and HA in general). Team expertise. Data security and compliance. We secured $100k worth of credits through the AWS Startup program.

K8S orchestration (Kubernetes) 52

K8S orchestration (Kubernetes) AWS EKS (Elastic Kubernetes Service) GCP(Google Cloud Platform) 52

Stax

FEBRUARY 28, 2024

For best practices, integrate it with your other systems, offer flexible plans for optimized cash flow, and ensure data security compliance to industry standards. This is often due to misconceptions that they will have to develop this functionality from scratch (more on this later).

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Andreessen Horowitz

NOVEMBER 17, 2023

In this conversation recorded at ELC 2023, Segment’s former CRO Joe Morrissey and former chief product development officer Tido Carriero discuss how they turned sales-product tension into a successful $3.2B The problem is the sales team. The sales team don’t know how to sell the product. It’s a familiar story.

Sales Hiring 96

Sales Hiring Scale Sales Underperforming Technical Team 96

Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. A few years later, joined a startup.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

User Pilot

JANUARY 20, 2025

…and, here are the best product tour tools we’ve found for early SaaS products and startups: Userguiding – Starts at $69/month with a 14-day free trial. This is especially true if the reason for this complexity is bad design. It shouldn’t require tons of development resources for installation and implementation.

Software Review 52

Software Review Software Onboarding SaaS 52

Full Session

NOVEMBER 27, 2024

Its key features include session recordings and replays , interactive heatmaps , website feedback widgets , conversions and funnels , and error tracking, all while ensuring compliance with GDPR, CCPA, and PCI standards. Pricing starts at $299/month , which might be high for startups looking for a cost-effective solution.

Software Review 52

Software Review Software Technical Review Systems Review 52

Full Session

NOVEMBER 27, 2024

Its key features include session recordings and replays , interactive heatmaps , website feedback widgets , conversions and funnels , and error tracking, all while ensuring compliance with GDPR, CCPA, and PCI standards. Pricing starts at $299/month , which might be high for startups looking for a cost-effective solution.

Software Review 52

Software Review Software Technical Review Systems Review 52