Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? In this role, you will define and execute the mobile product strategy, enhancing the user experience for field service professionals while driving seamless integrations with enterprise systems. Who would be a BAD fit for this job?

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

Blulogix

NOVEMBER 20, 2024

By BluLogix Team Best Practices for Revenue Management What are the best practices for effective revenue management to support growth and profitability? It involves a strategic approach to understanding, projection , and optimizing revenue streams while maintaining compliance with financial standards.

Revenue 52

Revenue Management Underperforming Technical Team compliance 52

FastSpring

JANUARY 27, 2022

And in cases where our customers get stuck, our support team responds in a timely manner with personalized video. It’s not always a bad thing to be priced higher than your competitors — it can signal to prospects that yours is a premium service. This is a psychological strategy called “anchoring,” and it can be extremely effective.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea. Want to see more content like this?

Underperforming Technical Team 222

Underperforming Technical Team Sales Hiring SMB Enterprise 222

Stax

JANUARY 8, 2024

Not only must PayFacs safeguard themselves and their clients against potential threats like fraud or cybersecurity breaches but also ensure PCI compliance , customer due diligence, and adherence to card regulations. They must also ensure that sub-merchants are compliant with the regulations set by card companies, e.g. PCI compliance.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

User Pilot

OCTOBER 20, 2024

While at it, you may even identify weaknesses in the current journey. How can I reduce the workload for my team? Data security and compliance. For instance, a project management app can check welcome survey responses and trigger Flow 1 for project managers and Flow 2 for team members. Some of these include: Your budget.

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

OpenView Labs

FEBRUARY 1, 2019

Most companies quickly realize that getting a strategy in place can actually be quite hard. But, it’s possible to successfully to develop an effective short and long-term data strategy. You will need to keep track of all the data that you collect to ensure compliance with regulations like GDPR and any future equivalents.

Underperforming Technical Team 65

Underperforming Technical Team Outsourced Development Development Data 65

SaaStr

MARCH 8, 2019

Increasingly organizations talk about B2D marketing, to developers. Some developer’s tinkering with something. They want to establish certain compliance things in place. So product and the growth team within product really owns a lot of that. The handoffs were very bad. All those handoffs were bad.

Scale 55

Scale Sales Hiring Underperforming Technical Team Social Media 55

Sales Hacker

APRIL 10, 2023

Too often, I see sales teams thinking of their “ sales process ” as a set of stages in their pipeline and maybe a bunch of fields to complete at each stage. We were weak on some key functionality areas where the winning vendor was strong. Bad news from left field There was a change in company direction. It happens.

Technical Review 112

Technical Review Development Team Review Underperforming Technical Team Systems Review 112

Intercom, Inc.

MAY 14, 2019

“Successfully managing complex sales requires a different level of visibility into your deals” To get visibility into large deals, I developed a visual framework – which I call the Agile Arrow – that applies popular project management principles to the work that we do as salespeople. 2 critical security and compliance inquiries.

Scale 147

Scale Management Underperforming Technical Team Sales 147

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

Sales Hacker

MARCH 2, 2020

Strategy and Process. Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. Integrity Selling for the 21st Century. Hacking Sales. The Joshua Principle.

Scale 143

Scale Sales Hiring Sales Recruiting Sales 143

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

SaaStr

MAY 27, 2020

They don’t want to p**s off management teams that face dilution from down rounds. I don’t think we really know how bad things can be. I mean, sorry, we’re already there, but I don’t know if it’ll be there on mass or if this is just a small trend, it’ll depend on how bad the market gets.

Technical Review 275

Technical Review Payment Services Payment Methods Development Team Review 275

Scytale

JUNE 12, 2024

Although the evolving tech landscape can yield unprecedented opportunities, it presents formidable challenges, especially regarding security compliance. Organizations and regulators are now forced to rethink their attitudes towards innovative (albeit risky) solutions to many of the gaps in traditional compliance processes.

compliance 52

compliance Technology Artificial Intelligence Blockchain 52

Stax

MARCH 18, 2025

There are various lead generation strategies, such as free trials, gated content (like whitepapers locked behind a form), or events such as webinars. If your product is amazing, but you have a poor onboarding process, chances are high you’ll have a low activation rate. Are users fully aware of all your product benefits?

Scale 117

Scale Payment Services Payments SaaS Payments 117

Audacix

SEPTEMBER 11, 2024

Table Of Contents Cheat Sheet for Application Security Best Practices Get It Now The Open Web Application Security Project ( OWASP) Top 10 is an essential resource for developers and security professionals, providing a comprehensive and broad consensus of the most common and critical security risks in web applications. What are OWASP attacks?

Software Review 89

Software Review Underperforming Technical Team Systems Review Technical Review 89

Subscription Flow

OCTOBER 2, 2024

These businesses invest a lot in sales, customer retention strategies and advanced billing software to grow their bottom line. An effective revenue retention strategy begins by identifying the reasons behind revenue leakage. Manual weaknesses can entail something as basic as putting an incorrect total amount on a customer’s invoice.

Payments 105

Payments Payment Features Payment Services Payment Solutions 105

Frontegg

DECEMBER 2, 2021

In addition, we are excited to welcome our new partners – the visionary team from Insight Partners, led by Praveen Akkiraju, Daniel Aronovitz, and Jeff Horring. Additionally, our diversity-first team has grown to more than 30 top-notch talents (you are an incredible team of people, each and every one of you!)and

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

FastSpring

MAY 20, 2024

As the VP and General Manager of the Stardock Software division, Brad led his team through this process and has learned some valuable lessons about doing it as strategically and easily as possible. Tax compliance, include calculation, collection, and remittance of VAT and sales taxes. What do you do in all these different scenarios?

Payments 157

Payments SaaS Payments Merchant Services Payment Solutions 157

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 174

Payments Merchant Services Payment Solutions Payment Services 174

Chart Mogul

JANUARY 9, 2025

Chances are, your strategy already incorporates at least one of these models. Self-service sales model This is when customers explore and experience your product independently without needing hands-on help from your sales team. The best champions will have the influence and/or authority to set strategy and make decisions.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Scytale

SEPTEMBER 4, 2023

SOC 2 automation doesn’t simply make SOC 2 compliance easier , for many companies it makes compliance possible. After all, SOC 2 compliance is great to have but often a struggle to achieve. SOC 2 compliance automation is not just a convenience; for many companies, it’s a lifeline to achieving compliance.

compliance 52

compliance Software Underperforming Technical Team Technology 52

Sales Hacker

FEBRUARY 16, 2021

Sam Jacobs: This week, we’ve got another great episode for you with Kristin Twining , VP of business development and inside sales for FireMon. They just launched a new way to learn how their team follows up with every lead in record time after virtual events and turns them into revenue. I lead a growing team of 16 people.

Sales 131

Sales Underperforming Technical Team Travel Development 131

ProfitWell

SEPTEMBER 24, 2019

If your SaaS company doesn’t have a pricing strategy in place, you’re leaving huge revenues on the table. Yes, nailing your pricing strategy is crucial to SaaS success—but it doesn’t have to be that difficult. SaaS companies tend to face five major problem areas when it comes to growth: Poor unit economics. Poor user retention.

Pricing 64

Pricing SaaS Payments Strategy Payments 64

Sales Hacker

SEPTEMBER 18, 2023

The GTMfund team has been spread across the globe lately, big things happening! The rest of the team is playing catch-up from SaaStr followed by our annual GTMfund retreat in Napa. Solution: Build functional teams that drive innovation. Thanks for reading The GTM Newsletter! Dreamforce in SF last week for our GP, Max Altschuler.

Sales Hiring 122

Sales Hiring Technical Cofounder Scale Sales Recruiting 122

yoursales

JUNE 1, 2023

The Importance of Capturing Client & Prospect Communication Enhanced Customer Understanding By capturing external communication, sales teams gain valuable insights into the needs, pain points, preferences, and motivations of their customers.

Communication 82

Communication Underperforming Technical Team Sales compliance 82

ChurnZero

DECEMBER 19, 2024

For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation. The Ollie team reimagined the process, using ChurnZero to structure and systemize their onboarding and keep customers on track.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

SaaSOptics

MAY 2, 2022

The two most common go-to-market strategies are sales-led growth (SLG) and, more recently, product-led growth (PLG). . In a sales-led model, sales processes and teams are the primary drivers of revenue growth. Each has its strengths and weaknesses, but neither is better or worse than the other. Eventually, 1:1 support is needed.

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

User Pilot

JULY 14, 2024

Core feature adoption data can also guide product development. By showing product teams what features customers value, it allows them to make better-informed prioritization decisions. HR tools are essential for managing companies’ daily processes, like payroll, and ensuring compliance with labor laws and regulations.

Benchmarks 105

Benchmarks Artificial Intelligence Underperforming Technical Team Onboarding 105

Stax

FEBRUARY 19, 2024

Vertical SaaS solutions are tailored for specific industries, addressing niche needs with in-depth customization and compliance with industry standards. Where vertical SaaS targets specific industries with purpose-built tools, horizontal SaaS companies develop more generic solutions that are relevant to many different types of businesses.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Intercom, Inc.

JULY 12, 2018

As VP of Corporate Strategy at Twitter, Elad Gil was a key player as company headcount skyrocketed from 90 to 1,500 employees. Acquisitions can help fuel growth, but often go awry when the company fails to explicitly instruct their internal teams to step aside so that the new hires can do their jobs. The second is employees.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

How To Buy Saas

JULY 22, 2024

Developing a high-quality patient portal has become necessary for healthcare providers seeking to improve patient engagement, satisfaction, and outcomes through enhanced transparency, access, communication, and self-management tools. Key questions to ask: What portal features and content add the most value for managing your health?

Healthcare 40

Healthcare Underperforming Technical Team Payment Services Payment Methods 40

SaaStr

AUGUST 6, 2019

” So we wanted to create essentially … Well, you can probably describe it the easiest way as an anti-SAP of supply chains, something that was easy, simple, free to use, open, and easy to develop for. Third parties are developing apps for our platform. What is Tradeshift really? Just like Salesforce, we have a platform.

Payment Solutions 182

Payment Solutions Payments Outsourcing Services SaaS Payments 182

User Pilot

MARCH 29, 2023

Its analytics are better-developed than Userflow, but all its plans are more expensive. Just like us, they struggle to pinpoint any major weaknesses of the product. – only 5 users on the pro plan- surveys could be more customizable Userflow review Userflow pricing Userflow’s pricing strategy is based on 3 plans.

Software Review 98

Software Review Underperforming Technical Team Technical Review Onboarding 98

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. And then we’ll get into a little bit of the strategy discussions we talked about a minute ago.

Software Review 148

Software Review Technical Review Development Team Review Branding 148