SaaStr

JANUARY 22, 2021

Ciara Peter (Gainsight VP of Product & Design) and Mickey Alon (CTO & Founder of Gainsight PX) share their practical tips for product leaders looking to achieve business growth. Product-Led Growth Offers Unbeatable Economics: Lowers cost of acquiring, onboarding and retaining customers.

Scale 291

Scale New CTO CTO Acquisition 291

SaaStr

JANUARY 12, 2022

” — Echeyde Cubillo, Co-founder and CTO, Acme Ticketing. ” — Siva Narayanan, Co-founder/CTO, FyleHQ. “Have better Onboarding.” Improve your onboarding this year. If you don’t, the smaller customers never get the attention they deserve. Did we prioritize the roadmap right?

CTO Hire 328

CTO Hire Sales Hiring New CTO CTO 328

Intercom, Inc.

FEBRUARY 28, 2018

Also in SF, we have our Product teams that are focused on Growth and our Onboarding & Activation teams, conveniently co-located with the majority of our go-to-market team. This is just the start, we will be building out new products here and in all of our offices. Paul needs no introduction for most of you reading this.

Scale 195

Scale Sales Hiring CTO Engineering 195

SaaStr

DECEMBER 20, 2023

What technologies do they use? It was an administrative nightmare to get someone to sit for an hour, onboard, and get a solid result to personalize an interface for their instance of ZoomInfo. What intent topics are important? What size company? Who’s on the buying committee?

New CTO 316

New CTO Scale Sales Hiring AWS 316

SaaStr

JULY 25, 2023

Customer Success Managers : Professionals focused on customer success, onboarding, and support can learn how to enhance customer satisfaction and reduce churn. Sales and Marketing Professionals : Sales representatives, marketers, and growth hackers can learn about the latest trends and techniques to improve customer acquisition and retention.

ChatGPT 189

ChatGPT AWS SaaS CTO 189

USIO

JUNE 28, 2024

is committed to empowering businesses to build powerful enterprise grade applications without the need for extensive coding expertise,” said Ben Hubbard, CTO at ues.io. Simplified Onboarding: Get merchants up and running quickly with Usio automated onboarding process, eliminating the need for additional staff. application.

Payments 130

Payments Merchant Services Payment Solutions Payment Services 130

SaaStr

OCTOBER 25, 2023

If you have an Enterprise or sales-led motion with humans onboarding and handholding, that fails in self-serve. Get a good CTO and commit to understanding your market and staying in the game. There are no Cloud magicians, and you can’t hire a PLG magician. You have to learn it yourself. The takeaway… Don’t look for the silver bullet.

Scale 291

Scale Sales Hiring Sales Recruiting AI 291

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 297

Part-Time VPE Technical Cofounder CTO Hire New CTO 297

Sales Hacker

FEBRUARY 17, 2021

Your CTO probably does not need to be on the first Demo, but instead that could be an opportune time to loop in a Manager or director. After all, a CTO can’t handhold the entire deal cycle, but they can jump in and provide clarity and an expert voice at critical points. Who doesn’t love a good combo of ham, egg and cheese?

Underperforming Technical Team 131

Underperforming Technical Team CTO Hire CTO Coach Technical Review 131

SaaStr

OCTOBER 24, 2022

Developer-led growth is like that, but a bit different, with characteristics around self-serve onboarding similar to freemium. It might even be months later that a VP of Engineering or a CTO or CFO realizes that they’re built on a new platform. Product-led growth is a popular topic these days.

Outsourced Development 215

Outsourced Development Underperforming Technical Team Development Part-Time VPE 215

Buffer Resources

DECEMBER 1, 2023

As part of my comprehensive Buffer onboarding — which had me up and running at full speed in a matter of weeks — I was tasked with setting up intro calls with the company executives.    The prospect of sitting down (even virtually) with our CEO and other senior Bufferoos was daunting for a newbie.

VP of Engineering 124

VP of Engineering Part-Time CTO New CTO CTO 124

Totango

MAY 11, 2021

This can include: Chief information officers. Chief technology officers. You can plan this in the context of a customer journey map , which lays out the steps in your customer’s lifecycle as they progress from acquisition and onboarding through adoption and renewal. Procurement managers. Financial managers.

Engagement 91

Engagement Strategy Management CTO 91

Intercom, Inc.

NOVEMBER 24, 2020

“We put a lot of emphasis on the user experience and trying to make the onboarding as easy as possible and not time-consuming or complicated,” Chris says. Balancing technology with a personal touch. Offering support before it’s needed.

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

Intercom, Inc.

JUNE 14, 2018

For example, I can give input on the data base schema if I want to, or if I have a strong opinion, but the CTO or the tech lead makes that final call. Laura: I’m glad you asked, because my CTO currently lives in Hawaii. They can give input, but they know that’s where it ends. Making remote product teams succeed.

VP of Engineering 190

VP of Engineering Underperforming Technical Team CTO Coach New CTO 190

SaaS Onboarding Emails

FEBRUARY 5, 2019

They’re just the best at sparking curiosity too, with that link about a CTO in a mailman costume. A click on the “CTO as a mailman” line takes me to a blog post about a new feature, video embedded in an email. My default for these onboarding breakdown posts is to sit back and let them play. I’d love to chat! Sign up here.

Onboarding 40

Onboarding New CTO CTO Advertising 40

Intercom, Inc.

APRIL 19, 2018

Some of the things we talked about were operational overhead and cost of various data stores we were running, along with whether or not we needed to hire dedicated database administrators for various different technologies. Ciaran, our CTO , came up with this magical line. He said, “I want to run less software, not more software.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Time to Market for New Products : Also known as velocity, this metric measures the CTO’s effectiveness and speed in rolling new products /features. Average salary: $95,566/yr. Average salary: $46,035/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Intercom, Inc.

FEBRUARY 22, 2022

That’s why we embedded Intercom’s InfoSec team within the R&D org and why it reports directly to the CTO, meaning that we are closer to this risk while retaining company-wide visibility and impact. . This level of velocity is a delight for both our customers and engineers, but introduces the potential for risky changes.

Data 118

Data CTO Hire Technical Review Scale 118

SaaStr

JULY 10, 2021

If I wasn’t at the programming background, probably a CTO was a good idea, but for us it was sales, definitely sales and marketing. It makes sense that that would be the role that comes in as the CTO. Nikos : How do you onboard and integrate an executive that’s coming in? Nikos : The same for everyone?

Sales Hiring 265

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 265

Sales Hacker

DECEMBER 20, 2021

And for 90% of customers, businesses are failing at onboarding. While you must always focus on how technology supports your core business objectives, you should also tailor your approach based on who you’re presenting to: CEO: Business objectives. CIO/CTO: Integrations and implementation. CFO: Financial benefits.

Investment 124

Investment Technical Review Underperforming Technical Team Artificial Intelligence 124

Stax

AUGUST 26, 2024

Mullikin recalls how pivotal this move was for expanding our offerings: “We worked with our processors to ensure smooth and consistent onboarding for our larger merchants but also wanted to ensure that if there was a risk hold, it was resolved as quickly as possible. It was a startup all over again.

Payment Services 88

Payment Services Merchant Services Stax Payment Solutions 88

Frontegg

FEBRUARY 15, 2022

Aviad Mizrachi, co-founder and CTO at Frontegg and Dotan Horovits, Technology Evangelist at Logz.io, converged to discuss the crucial SaaS Observability aspect. The initial onboarding is just the beginning,“ Horovits continued. When we talk about next-gen SaaS products, Product-Led Growth (PLG) and bottom-up terms come to mind.

SaaS 98

SaaS New CTO CTO Metrics 98

CloudGeometry

JULY 8, 2021

The B2B SaaS arms race will be won by those who can consistently translate technical debt into development versatility: adding new features, integrating new data sources and workflow integrations, trying new technologies, retiring locked-in dependencies. and onboarding new customers.

Well Architected Framework 130

Well Architected Framework Payment Methods CTO Hire Payment Solutions 130

Frontegg

DECEMBER 21, 2022

They’ve designed a system to replace all the boilerplate auth code my team would normally have to write, and the end result is we have more capabilities and features for our end-users than if we did it ourselves, since we must prioritize business logic instead of authentication/authorization features.” – Taylor, CTO of Slope Software.

Technical Review 94

Technical Review Software Review Systems Review New CTO 94

Intercom, Inc.

AUGUST 13, 2019

No, I think the real reason is evident in this quote: OH (a former CTO of Autodesk): “I can walk through most buildings and tell you which version of AutoCad was used to design it. “. For instance, we now have designers working across three offices, so it’s critical to have a structured approach around how the team works.

Underperforming Technical Team 223

Underperforming Technical Team New CTO CTO Hire Technology 223

Baremetrics

MARCH 16, 2021

How could they build web infrastructure to onboard the next billion users to the fast approaching Web 3.0? Bunsen, a serial founder and multi-CTO before starting QuikNode, had used Baremetrics in previous roles and was familiar with the value it brought to growing businesses. is the third and most advanced generation of the Internet.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

Intercom, Inc.

JANUARY 5, 2022

Security affects every function across your company: from onboarding and offboarding to encrypting data and managing endpoints. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. But today, having grown up myself from day one, I don’t even think about it when I get in the car. Don’t skip on automation.

Scale 211

Scale Software Review compliance Technical Review 211

Tom Tunguz

OCTOBER 24, 2021

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. Excited to be back emceeing. That was the start of the Month of Scale. Sorry, I interrupted you.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Upscope

JANUARY 5, 2020

Those heavy duty email users are signing up for it, tweeting about it and Superhuman now have a waiting list of users to be onboarded. They've built their marketing around the growing trend of user onboarding which links naturally to the service they provide. How did they get to this positioning? Summary of how to 8X your price.

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

SaaStock

MARCH 29, 2019

That’s the advice, Petri Hollmén picked up on the more technical side of things from the opening session on Day 2 with Cal Henderson, CTO of Slack. When done correctly, it’s a perfect way to enhance your user onboarding. Don’t build the architecture of your biggest dreams. CV templates by Canva. Black Swan test by Kazi. The best part?

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

SaaStr

FEBRUARY 5, 2025

The playbook was useful in the success of the rollout and it is recommended to involve the teams that will be onboarding customers and selling the product early on. Each member of the exact team was assigned a customer to onboard and report on weekly, which helped to propagate success stories and feedback throughout the team.

New CTO 174

New CTO CTO Artificial Intelligence Technical Review 174

OpenView Labs

OCTOBER 15, 2020

On my very first day at Slack, I went through our onboarding experience and learned about the 10 or so standard emojis that Slack uses. Meet Yamini Rangan, Chief Customer Officer at HubSpot. Meet Mailchimp’s CTO Eric Muntz. It’s just a completely different cultural change. I’m going to go work with emojis.”

Engineering 65

Engineering CTO Coach CTO Travel 65

Chart Mogul

JULY 1, 2020

We tend to believe that the technical aspects of our product are the most important differentiator because that’s what our CTO says. These are likely the product features that can help you market against competitors, and it’s essential you flag them during onboarding. As people or members of the same team, we’re biased.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

OpenView Labs

OCTOBER 5, 2021

Organization-level Aha: Once a team has experienced success with a product, they might take on the role of internal champion—pitching the product to their engineering manager, CTO, or other decision maker as a solution to be used across the whole company. “At Always be onboarding.” . Always be activating. Conversion.

B2C 65

B2C B2B New CTO Acquisition 65

OPEXEngine

NOVEMBER 11, 2020

You’ll need someone familiar with your data—perhaps a CTO or someone responsible for business operations. You’ll start to notice things like, ‘Oh if somebody is past this point in onboarding, then they’re typically going to be healthy at the 90-day mark,’” says Redbord. The team involved is simple too.

Startup 91

Startup Scale Systems Review Technical Review 91

Andreessen Horowitz

NOVEMBER 28, 2023

I knew that we had something here when we were in the Postmates office in San Francisco. We were talking to Sean Place, who was the co founder and CTO, and it turned out that they were just giving gift cards to these drivers, but they had no way to authorize the right transaction at the right time for the right amount.

Merchant Services 81

Merchant Services Payment Methods Payments Payment Solutions 81

Valuize Consulting

OCTOBER 7, 2021

Costs to Operate (CtO) : The costs associated with the ongoing operations of a customer. Remember, this formula looks at deployment and operation costs as well so, In this case, you may want to investigate your onboarding experience and your product experience. These costs can be monetized or considered investments.

Customer Success 52

Customer Success New CTO Scale Headcount 52