Valuize Consulting

OCTOBER 18, 2024

This article explores the potential for services teams to redefine excellence in B2B relationships, advocating for a shift towards value-driven methodologies and processes. We’ll examine how these teams can align their efforts with customer success, ultimately driving meaningful outcomes for B2B customers.

Customer Lifetime Value 52

Customer Lifetime Value Payment Services Technical Advisors Payment Solutions 52

Blulogix

MARCH 25, 2024

Recurring & Usage Billing Unraveling Financial Complexity: Financial operations in the subscription model are fraught with challenges that can impede scalability and operational efficiency. Recurring & Usage Billing Navigating the Maze of Customer Success: 1.

Payment Services 94

Payment Services Payment Features Subscription B2B 94

User Pilot

AUGUST 2, 2024

TL;DR A go-to-market (GTM) strategy is a comprehensive plan that outlines how a company will launch a new product or service into the market and drive customer success. Benefits of a product-led GTM strategy: Reduced customer acquisition cost. More opportunities to scale product growth and increase customer lifetime value.

Scale 105

Scale Strategy Acquisition Consulting 105

Valuize Consulting

JUNE 9, 2022

Are You Missing The Mark On CS Operations? If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? They Optimize The Customer Lifecycle.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

InsightSquared

JUNE 8, 2021

Being single threaded is one of the biggest challenges in sales and customer success, yet most organizations lack visibility into which contacts are engaged, those that are not, and opportunities to deepen relationships,” said Russ Artzt, Executive Chairman, RingLead.

Scale 62

Scale Forecasting Customer Lifetime Value Operational efficiency. 62

Valuize Consulting

OCTOBER 23, 2024

While acquisition remains important, customer retention and expansion have proven equally vital to sustainable growth and competitive advantage. Having mentored leaders in customer success (CS) and customer experience (CX) for over a decade, Ive seen some of these professionals move into C-level roles.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

Totango

NOVEMBER 6, 2020

>1,200 Customer Success team members. >13k employees contributing to Customer Success. 41k cloud customers. >83k cloud customers managed consistently. Understand the Customer. Scale Action to Efficiently Retain Customers. Data-Driven Goals Support the Customer Journey.

Engagement 48

Engagement Data Scale Customer Lifetime Value 48