Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Take a traditional business, like a furniture store. If customers want to make a switch to another SaaS competitor, it’s easier to do so, affecting the bottom line.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. In this article, we’ll cover what you need to know about B2B customer journey touchpoints and how to plan them out to deliver tremendous customer success. Phone calls.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

User Pilot

APRIL 24, 2024

If you want to ensure customers renew each time, continue reading ahead. In this article, we’ll share everything you need to know for increasing customer renewals. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Book a demo now to find out more.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

Stax

JUNE 18, 2024

Subscription models offer companies large and small the opportunity to build predictable revenue and high customer lifetime value. In a subscription business model, customers pay a recurring fee in exchange for a product or service. In fact, 70% of customers now expect websites to include a self-service function.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

FastSpring

OCTOBER 13, 2020

Here’s why: It’s cheaper to get your existing customers to make repeat purchases than it is to get a new customer. In fact, getting a repeat customer can cost anywhere from five to 25 times less than finding a new customer. And here are our top tips to get your existing customers to buy more.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

User Pilot

AUGUST 31, 2023

Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. Teams from Marketing, Demand Generation, Growth, Sales, Media Buying, and Customer Success are in charge of customer acquisition. What is the purpose of customer acquisition in SaaS?

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

User Pilot

JANUARY 26, 2023

Celebrate customer success with gamification. Celebrate customer success with gamification. Send payment reminders both through email and in-app to prevent involuntary churn. Check product usage analytics to identify at-risk customers and contact them for help. Emails to dissatisfied customers.

SaaS Payments 98

SaaS Payments Payment Solutions Metrics Payment Methods 98

User Pilot

NOVEMBER 28, 2023

The total expense of bringing a new customer on board. Customer churn rate. Customer lifetime value. The total revenue a company can expect from a single customer over the course of their relationship. Customer activation rate. Website traffic. Demo bookings. It can be organic or non-organic.

SaaS Payments 105

SaaS Payments Metrics Customer Lifetime Value Marketing 105

Blulogix

MARCH 25, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Navigating Financial Process Complexity in B2B Subscriptions The financial backbone of B2B subscription models rests on efficiently managing complex processes spanning billing, payments, revenue recognition, and reporting.

Payment Services 94

Payment Services Payment Features Subscription B2B 94

User Pilot

MARCH 25, 2024

Understanding and limiting customer churn improves customer loyalty and the customer’s lifetime value. Because it improves your business’ profitability, understanding and reducing churn also gives you a better customer acquisition cost to customer lifetime value (CAC: CLV) ratio.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Bad customer service. Analyze customer behavior using in-depth segmentation.

Churn 98

Churn SaaS Payments Payment Solutions Strategy 98

User Pilot

OCTOBER 5, 2023

Calculating the actual customer acquisition costs accurately can be challenging, and CAC payback doesn’t consider customer lifetime value or differentiate between high- and low-value customers. Customer Lifetime Value. There are a number of factors that affect it.

SaaS Payments 105

SaaS Payments Customer Lifetime Value Acquisition Payment Solutions 105

Baremetrics

SEPTEMBER 21, 2020

In fact, there are plenty of months where our expansion MRR outperformed our MRR from new customers. Five customer expansion strategies to skyrocket your growth We went over the different types of customer expansion. Just having an option to upgrade, or listing your add-on products on your website isn’t enough.

Payment Methods 145

Payment Methods Payment Solutions SaaS Payments Payments 145

FastSpring

APRIL 26, 2022

When thinking through your pricing model and your customer success strategy, it’s worth trying to engineer negative churn into your startup.”. On a high level, a churn analysis is simply analyzing the rate at which you are losing customers. Quantitative Data Gathering: Website and Product Data. What Is Churn?

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

User Pilot

DECEMBER 19, 2023

Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn. An account manager performs several tasks, all of which revolve around cultivating long-term customer relationships. Personalizing customer workflows according to their needs.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

User Pilot

APRIL 3, 2024

TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers. User persona example.

Innovation 104

Innovation Payments Strategy Payment Solutions 104

Point Nine Land

JUNE 18, 2023

Cohort analysis is a powerful method used to analyze groups of customers and their behavior over time. Grouping is usually done based on when a customer has signed up or converted into a paying customer. By conducting a cohort analysis, you can track customer behavior, retention, churn, and revenue over time.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

User Pilot

JANUARY 31, 2022

A few examples would be alerts when a name message comes in, suspicious account activity, update announcements, feature launches, and incoming payments. Increasing your customer lifetime value and LTV:CAC ratio. Boost customer lifetime value (LTV). Personalized onboarding in Userpilot.

Payment Solutions 98

Payment Solutions SaaS Payments Customer Lifetime Value Payment Methods 98

User Pilot

JUNE 29, 2022

Customer segmentation tools allow you to segment customers based on shared characteristics such as their in-app behavior, or any other criteria such as the NPS score , completed milestones in the customer journey, etc. What are the benefits of customer segmentation tools? Code-free and easy to integrate.

SaaS Payments 98

SaaS Payments Software Review Payment Solutions Payment Methods 98

ChurnZero

MAY 18, 2021

Purchase – The stage where the user purchases the product by placing the order and completing the payment. Retention – The stage where they remain active customers of the business through repeat purchases. How did existing customers find your business? Was it through an online search, social media, or referral?

Payment Services 84

Payment Services Payment Methods Payment Solutions B2C 84

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 97

SaaS Payments Strategy SaaS Payment Solutions 97

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Valuize Consulting

NOVEMBER 25, 2024

In todays competitive SaaS landscape, Customer Success has emerged as a vital strategic asset, driving revenue growth and long-term profitability. However, to fully unlock its potential, companies must go beyond qualitative insights and bring data into the decision-making process within Customer Success ranks and investments.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 91

SaaS Payments Strategy SaaS Payment Solutions 91

User Pilot

MAY 29, 2023

Overall, insights from funnel analysis guide the work not only of the product team but also of the marketing , customer success , and engineering teams. This is to personalize their user experience. This is to further customize the product to their needs. Canva upgrade funnel: Payment choice.

Management 98

Management SaaS Payments Payment Solutions Social Media 98

User Pilot

FEBRUARY 4, 2022

The attention from SaaS sales reps will also need to be more personalized since every company’s stack and needs are different. While you may not have a full sales team, building out a customer success team is essential so you can upsell existing customers to higher-margin plans and generate expansion revenue.

SaaS Payments 98

SaaS Payments Scale Payment Services Payment Solutions 98

User Pilot

FEBRUARY 22, 2024

Your customer retention rate should growth stage of your company and the industry it is in. Customer lifetime value , repeat customer rate, product adoption rate, and customer churn rate are key metrics to measure alongside your customer retention rate.

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

Outseta

JANUARY 10, 2020

Forte fees are payment processing expenses that have grown significantly over 2018 as we’ve processed more subscription payments. The growth that we’ve realized in website traffic and account sign-ups has happened very organically—we’re continuing to focus on customer success first, unit economics second, and then growth.

SaaS Payments 55

SaaS Payments Scale Payment Methods Payment Solutions 55

CustomerSuccessBox

SEPTEMBER 2, 2021

To get the most value out of knowing CAC, you also need to calculate LTV. Customer lifetime value (CLV or LTV) is the amount your company makes from each customer during your customer’s entire “lifetime” of using your service or product. Profit per customer is a percentage value.

Acquisition 52

Acquisition Payments Scale SaaS Payments 52

User Pilot

DECEMBER 3, 2022

The customer experience lifecycle paints the complete picture of a customer’s interaction with your brand. Optimizing experiences throughout this cycle to improve every interaction increases engagement and customer lifetime value. The five stages of the customer lifecycle.

SaaS Payments 98

SaaS Payments Payment Solutions Software Review Payment Services 98

User Pilot

JULY 11, 2024

This might involve personalized emails, in-app messaging , or targeted calls to address concerns and pre-empt churn. Product Adoption & Feature Onboarding : Guide new users through the product, ensuring they understand its value proposition and key features.

Retention 52

Retention Sales Hiring Payment Methods Payments 52

User Pilot

JULY 20, 2024

Supplement this with online courses or certifications, and consider internships to gain practical experience. Retention specialists can leverage platforms like Userpilot for understanding user journeys, ClientSuccess and ChurnZero for B2B customer success and churn prediction, Baremetrics for subscription analytics, etc.

Retention 52

Retention Payment Methods Payment Solutions Payments 52

Subscription Flow

OCTOBER 15, 2024

It unites multiple facets of your company, such as sales, marketing, finance and customer success to fuel the engine of your company’s advancement. In this blog, we will dissect the components of a successful RevOps strategy, and explore the key stages involved in it. Moreover, the team must leverage personalization.

Payment Services 52

Payment Services Payments SaaS Payments Revenue 52

CustomerSuccessBox

JULY 14, 2021

Customers only adopt a product if it helps them achieve their goal. Generally, a subscription-based business, renewals, and recurring payments hold the key values. If paying customers aren’t fully utilizing your software, they will cancel or not renew their subscription. Maintaining Positive Customer Lifetime Value.

Customer Lifetime Value 52

Customer Lifetime Value Payment Features Payment Solutions SaaS Payments 52

OPEXEngine

FEBRUARY 22, 2022

Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue. This strategy allows for a portfolio approach giving the company more flexibility in managing its Customer Lifetime Value (CLTV)/Customer Acquisition Cost (CAC) ratio.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

User Pilot

JULY 21, 2024

Their role also involves analyzing data and collaborating with product teams to enhance the overall customer experience. To excel as a retention specialist, utilize resources like books, webinars, blogs, and podcasts on customer success, churn reduction, and user engagement. Looking to enhance your customer retention efforts?

Retention 52

Retention Payments Payment Methods Payment Services 52