Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Take a traditional business, like a furniture store. If customers want to make a switch to another SaaS competitor, it’s easier to do so, affecting the bottom line.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Totango

AUGUST 23, 2022

What Are B2B Customer Journey Touchpoints? B2B customer journey touchpoints are occasions when business customers interact with a brand. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. Phone calls.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

Stax

JUNE 18, 2024

Subscription models offer companies large and small the opportunity to build predictable revenue and high customer lifetime value. In a subscription business model, customers pay a recurring fee in exchange for a product or service. In fact, 70% of customers now expect websites to include a self-service function.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

Baremetrics

FEBRUARY 2, 2021

Many SaaS businesses concentrate on offering an amazing product and then neglect customer support. They assume that when you have a great product, customers will always come back. In this guide, you will learn why SaaS customer support is so important, how to get started, and what metrics to use to track success.

Payment Methods 59

Payment Methods Customer Support SaaS Payments Payment Solutions 59

How To Buy Saas

DECEMBER 20, 2024

Expense Management: SaaS companies have to spend often on various aspects like product development, marketing costs, customer support facilities, and much more. These metrics include monthly recurring revenue (MRR), customer acquisition cost, churn rate, customer lifetime value, etc.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

ChurnZero

APRIL 25, 2025

And since customer lifetime value and NRR are integral to broader revenue goals, it is time for CS to embrace the predictive, in which strong forecasting begets lower churn. Weve outlined a process for data driven customer success renewals forecasting, plus some extra tips on how ChurnZero can help. Where can you start?

Forecasting 52

Forecasting Customer Success Payments Data 52

User Pilot

MARCH 7, 2022

To attract potential customers, marketers invest a staggering amount of resources across multiple channels. A customer’s payment is typically the finish line of a race. Onboarding customers is crucial to developing a long-term relationship with them and ensuring their loyalty to the business.

Onboarding 98

Onboarding Engagement Payment Methods SaaS Payments 98

ProfitWell

JUNE 15, 2020

Here are the main takeaways: Customers expect highly-personalized experiences and contextualized customer journeys. While artificial intelligence (AI) is projected to grow 176% over the next two years, marketers need to balance personalization with privacy. Customer LTV. Customer Acquisition Cost (CAC).

Payment Methods 76

Payment Methods Merchant Services Customer Lifetime Value Payments 76

User Pilot

MARCH 25, 2024

Understanding and limiting customer churn improves customer loyalty and the customer’s lifetime value. Because it improves your business’ profitability, understanding and reducing churn also gives you a better customer acquisition cost to customer lifetime value (CAC: CLV) ratio.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

Baremetrics

OCTOBER 10, 2021

Your SaaS company likely uses a CRM and/or payment processing software, and the data required to compute these core metrics can be all over the place. Integrating innovative software that can cull MRR values from CRM and payment processing systems is a valuable shortcut. Here too, Baremetrics can do all this for you.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

Baremetrics

MAY 13, 2021

These customer segmentation efforts are also critical for customer support and sales teams in businesses that rely on loyalty to improve retention and reduce churn. What is a customer segmentation dashboard? A customer segmentation dashboard is a tool that automatically combines customer data into a single location.

Payment Methods 80

Payment Methods Payment Services SaaS Payments Customer Lifetime Value 80

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Bad customer service. Identify at-risk customers using NPS surveys.

Churn 98

Churn SaaS Payments Payment Solutions Strategy 98

User Pilot

OCTOBER 5, 2023

This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Additional metrics to track alongside the CAC payback period include Customer Lifetime Value (CLV or CLTV) and the LTV:CAC ratio.

SaaS Payments 105

SaaS Payments Customer Lifetime Value Acquisition Payment Solutions 105

User Pilot

MARCH 17, 2023

The key customer churn metrics you should track are customer churn rate, net monthly recurring revenue churn (MRR), Net Promoter Score (NPS), and Customer Lifetime Value ( CLV ). There are two main types of customer churn: involuntary churn and voluntary churn. When you reduce customer churn, CLV goes up.

Churn 98

Churn SaaS Payments Payment Solutions Customer Lifetime Value 98

User Pilot

DECEMBER 19, 2023

Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn. An account manager performs several tasks, all of which revolve around cultivating long-term customer relationships. Personalizing customer workflows according to their needs.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

User Pilot

OCTOBER 6, 2022

Customer behavior analysis aims to track, gauge and analyze the behavior of existing customers. It gives insights into customers’ buying behaviors and engagement data. Customer behavior analysis helps you identify the most valuable users and personalize your marketing strategy to reach them.

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

Baremetrics

NOVEMBER 9, 2021

Bigger companies acquire SaaS products with a large customer base to improve the other assets in their portfolio. An example of synergy could be an ecommerce brand aggregator acquiring an ecommerce tool to scale the primary business. Payment processing can cause huge headaches for buyers if the account can’t be transferred.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

User Pilot

JANUARY 31, 2022

A few examples would be alerts when a name message comes in, suspicious account activity, update announcements, feature launches, and incoming payments. Increasing your customer lifetime value and LTV:CAC ratio. Boost customer lifetime value (LTV). Personalized onboarding in Userpilot.

Payment Solutions 98

Payment Solutions SaaS Payments Customer Lifetime Value Payment Methods 98

User Pilot

APRIL 29, 2024

TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal. A good SaaS renewal strategy helps drive customer retention , increases the customer lifetime value , and improves your monthly recurring revenue. Increase the customer lifetime value.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102

User Pilot

MARCH 9, 2023

TL;DR Customer attrition, also known as customer churn , takes place when customers leave your product or service. There are two types of customer attrition: active (voluntary) attrition and passive (involuntary) attrition. The customer attrition rate is the percentage of customers lost during a given period.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

User Pilot

APRIL 30, 2024

Quick product adoption hinges on user experience , effective promotion, strategic pricing , and strong customer support , each shaping user acceptance and satisfaction. You might search for more information online or ask others what they think. Churn rate : The rate at which customers stop using your product.

Payments 103

Payments Payment Solutions AI Search Payment Services 103

Unbounce

JANUARY 11, 2025

Put simply, price testing is a process where you present different prices to the market in an effort to increase revenue and attract customers. For instance, ecommerce brands commonly use bundle pricing , where you create a discount for customers who buy an assortment of products in a single ordershoppers love a good bundle.

Pricing 52

Pricing Payment Methods SaaS Payments Payment Services 52

Unbounce

JANUARY 11, 2025

Put simply, price testing is a process where you present different prices to the market in an effort to increase revenue and attract customers. For instance, ecommerce brands commonly use bundle pricing , where you create a discount for customers who buy an assortment of products in a single ordershoppers love a good bundle.

Pricing 52

Pricing Payment Methods SaaS Payments Payment Services 52

User Pilot

JULY 5, 2023

TL;DR Customer satisfaction is the level of happiness your customers have with your product or service. You can use the following 14 effective tactics to improve customer satisfaction scores : Offer personalized customer experiences from the onboarding phase by tailoring them to customers’ needs and preferences.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Methods 98

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

CustomerSuccessBox

JULY 14, 2021

Customers only adopt a product if it helps them achieve their goal. Generally, a subscription-based business, renewals, and recurring payments hold the key values. If paying customers aren’t fully utilizing your software, they will cancel or not renew their subscription. Maintaining Positive Customer Lifetime Value.

Customer Lifetime Value 52

Customer Lifetime Value Payment Features Payment Solutions SaaS Payments 52

User Pilot

JULY 23, 2020

Retention is the principal factor behind Customer Lifetime Value (CLV). in a single month by sending personalized welcome videos to new users. Besides value, having great UX and great Customer Support are the things that will win you loyal customers. Getting them past the payment hurdle.

Retention 95

Retention SaaS Payments Strategy Payment Solutions 95

OPEXEngine

FEBRUARY 22, 2022

In the SMM SaaS company, the GTM organization will consist of a mix of inside and direct sales teams, with the latter operating as individual contributors without pre-sales support. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

User Pilot

JULY 11, 2024

This might involve personalized emails, in-app messaging , or targeted calls to address concerns and pre-empt churn. Product Adoption & Feature Onboarding : Guide new users through the product, ensuring they understand its value proposition and key features.

Retention 52

Retention Sales Hiring Payment Methods Payments 52

User Pilot

JULY 20, 2024

Supplement this with online courses or certifications, and consider internships to gain practical experience. You can focus on building relevant skills and showcasing your passion for customer satisfaction. This might involve personalized emails, in-app messaging , or targeted calls to address concerns and pre-empt churn.

Retention 52

Retention Payment Methods Payment Solutions Payments 52

Blulogix

JANUARY 5, 2024

Subscription Management Definition: Subscription management involves handling all aspects of a subscription, from sign-up and billing to customer support and cancellation. Importance: Efficient subscription management is crucial for providing a seamless customer experience and minimizing churn.

Payment Features 52

Payment Features Subscription Payment Services Payments 52

ProfitWell

MARCH 25, 2020

When you focus on customer retention, you can spend less money on marketing. It’s not to say you should forgo traditional marketing methods—but you need to supplement those methods with marketing tactics that cater to customer retention. Increase customer LTV. What personalization worked? What didn’t?

Acquisition 52

Acquisition Retention Payments SaaS Payments 52

User Pilot

JULY 21, 2024

This might involve personalized emails, in-app messaging , or targeted calls to address concerns and pre-empt churn. Product Adoption & Feature Onboarding : Guide new users through the product, ensuring they understand its value proposition and key features.

Retention 52

Retention Payments Payment Methods Payment Services 52

User Pilot

JULY 28, 2024

This might involve personalized emails, in-app messaging , or targeted calls to address concerns and pre-empt churn. Product Adoption & Feature Onboarding : Guide new users through the product, ensuring they understand its value proposition and key features.

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

ChurnZero

JANUARY 18, 2024

SaaS enables customers to trade the large capital expenditures associated with traditional enterprise software for smaller operating expenses: a lower cost of entry, and minimal IT infrastructure to manage. If a customer churns before the payback period is met, it’s a financial net loss. However, that benefit comes with risks.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Incredo

NOVEMBER 1, 2019

The self-service sales model is thus all about low-priced products accompanied by a fully automated customer journey. Most commonly, startups that employ it sell their products completely via ecommerce, so that they can remain focused on quality of the product and design. Focus: Product and Customer Journey.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SmartKarrot

MARCH 8, 2022

An Award-Winning Customer Success Professional, Asha Patel is known for leading teams and delivering strategic plans for improving the customer experience in a company. She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey.

VP of Engineering 21

VP of Engineering Customer Success SaaS Payments Scale 21