User Pilot

FEBRUARY 20, 2024

What is a data product roadmap? TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions. The difference between a data product roadmap and the traditional approach is the former relies heavily on data.

Data 105

Data Customer Lifetime Value Software Review Churn 105

Intercom, Inc.

OCTOBER 18, 2021

If you don’t know exactly what questions you want answered, these product metrics leave you blinded by the very data you hoped would open your eyes. Product metrics are data measurements that businesses use to evaluate the success of a product and determine how customers are engaging with it. What are product metrics?

Metrics 269

Metrics Customer Lifetime Value User Experience Engagement 269

User Pilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. Set up custom events to track user activities.

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98

User Pilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Make data-driven decisions.

Data 98

Data Customer Lifetime Value Retention Churn 98

Intercom, Inc.

AUGUST 23, 2022

So, with a great support strategy you can reduce churn, improve customer lifetime value, and overall boost your bottom line. How to drive retention from customer support. Let customer data drive your efforts. Great customer support starts with your support team members.

Customer Support 211

Customer Support Retention Headcount Customer Lifetime Value 211

User Pilot

JULY 30, 2023

Because of how complex product management can be, it’s not hard to see why effective data sharing can be difficult to achieve throughout an entire organization. These obstacles result in data silos that lead to different departments having conflicting data and struggle to access data quickly. What are data silos?

Data 98

Data Systems Review Software Review Company Culture 98

User Pilot

JULY 27, 2024

Wondering how data-driven customer segmentation can help your SaaS product grow? You will also see different examples of user segments and learn how to implement your segmentation strategies with Userpilot to improve customer engagement. Thanks to integrations , you can also use 3rd party data. Ready to get started?

Engagement 105

Engagement Data Strategy Systems Review 105

User Pilot

MARCH 9, 2025

It could include conducting user interviews and surveys, analyzing product usage data, and tracking customer feedback , to name a few. In action, customer research in SaaS could look something like examining support tickets to uncover recurring issues or feature requests , like consistent asks for better reporting features.

SaaS 83

SaaS Social Media Interviewing Scale 83

SaaStr

JULY 30, 2024

As their needs are fulfilled, confidence and trust build, and the product’s perceived value goes up. The realized value has to turn into customer lifetime value (CLV). The CISO is looking at security, compliance, and data residency. Remember, the user is the key, and value is the muscle.

Underperforming Technical Team 288

Underperforming Technical Team Enterprise Scale Payments 288

Intercom, Inc.

NOVEMBER 7, 2018

If all you do is introduce advertising costs into how you optimize your tactics, you’re already making progress, but advertising is just a part of the cost of acquiring a customer: You almost certainly have a marketer sitting in-seat reviewing data and planning your ad strategy – you pay them a salary, right?

Acquisition 202

Acquisition Scale Advertising Customer Lifetime Value 202

User Pilot

JANUARY 29, 2024

Data analysis is integral to a product manager’s job – it’s what helps them build impactful products. This article dives deep into data analysis for product managers. User data analysis helps: Provide direction for product development , allowing for effective resource allocation. What is data-driven product management?

Data Analysis 105

Data Analysis Data Management User Experience 105

Intercom, Inc.

SEPTEMBER 10, 2020

Applying data and science to scaling has become easier because of the shift that’s happened in the software industry over the past 15 years, from outside sales to inside sales. This has created large amounts of data for running teams. . A data-driven framework for scaling. When to optimize for scalability.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

User Pilot

SEPTEMBER 4, 2024

Gather data from various sources (e.g., Userpilot is a product growth platform that you can use to collect, visualize, and analyze user behavior data in custom dashboards. Vanity metrics are data points that appear impressive on the surface but offer little insight into a product’s actual performance or growth.

Product Marketing 105

Product Marketing Metrics Customer Lifetime Value Marketing 105

SaaStr

MARCH 28, 2025

But for us, six quarters is the target because customers are expected to last longer than four years.” ” Importantly, Ren emphasizes that SMBs aren’t asking for AI specifically – they want solutions to pain points like eliminating data entry, simplifying workflow, and moving money quickly.

SMB 130

SMB Payments Payment Services SaaS Payments 130

User Pilot

JULY 22, 2023

Let’s dive in to find out and also discuss how you can improve both your customer acquisition cost and lifetime value. TL;DR Customer acquisition cost (CAC) is the money a business spends on acquiring new customers. What is customer lifetime value (LTV)? Customer Acquisition Cost.

Acquisition 94

Acquisition Customer Lifetime Value Onboarding Retention 94

User Pilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it!

Data 98

Data Social Media Customer Lifetime Value Acquisition 98

Valuize Consulting

MARCH 16, 2025

By harnessing the power of machine learning and data analytics, you can gain a granular understanding of how your product impacts your customers’ businesses. This eliminates guesswork and provides a clear, data-backed understanding of the outcomes that your products and services provide.

Scale 52

Scale AI Customer Lifetime Value Technical Review 52

User Pilot

MARCH 23, 2023

Today, we’ll be focusing on closed-loop analytics and how they can help you better manage and benefit from data! TL;DR Marketing and sales teams have different goals, which is why they often have different data sources or metrics. The key is to share data between the teams anyway. What are closed-loop analytics?

Data 98

Data SaaS Sales Funnel Acquisition 98

User Pilot

NOVEMBER 28, 2023

The main parts of a GTM strategy involve understanding the target audience, shaping an effective value proposition, establishing effective distribution channels, and comprehending the competitive landscape. GTM metrics are pieces of data or indicators that help product marketers like you keep track of the success of their strategy.

SaaS Payments 105

SaaS Payments Metrics Customer Lifetime Value Marketing 105

User Pilot

JUNE 28, 2023

Use customer satisfaction metrics, such as customer effort, NPS , and customer satisfaction score, to help measure customer experience ROI. Business growth metrics, such as customer retention rate , customer churn rate, and customer lifetime value , can be used to measure customer experience ROI.

Customer Lifetime Value 98

Customer Lifetime Value Software Review Scale Retention 98

User Pilot

MARCH 14, 2024

How to measure customer behavior with data analytics. TL;DR Customer analytics or customer behavior analytics is the practice of collecting and analyzing customer data to make better business decisions. Benefits of analyzing customer data: Understand customer behavior patterns.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

User Pilot

NOVEMBER 6, 2023

TL;DR Customer growth is the expansion of a company’s customer base over time. Growth-focused companies pay less attention to acquisition and more to retention because they understand retention has ripple effects—satisfied and loyal customers become your brand advocates , bringing new users through word of mouth.

Customer Lifetime Value 103

Customer Lifetime Value Churn Retention Acquisition 103

User Pilot

APRIL 16, 2024

Building a product experience strategy is essential for any SaaS business as it increases product adoption, reduces customer churn , boosts customer lifetime value, smoothes the customer journey, and elevates brand advocacy. Reduce customer churn : Since engaged, customers become loyal customers.

Strategy 105

Strategy Customer Lifetime Value Onboarding User Experience 105

User Pilot

MAY 1, 2024

Product experience management helps to: Enhance the entire customer journey and deliver personalized experiences. Improve customer retention by delivering exceptional experiences. Increase customer lifetime value by adding more value. Improve customer acquisition with positive word-of-mouth.

Customer Lifetime Value 105

Customer Lifetime Value User Experience Retention Scale 105

Stax

MARCH 18, 2025

A payment gateway securely transmits customer data to the payment processor. A merchant account is a bank account that stores business funds from customer payments. Measures such as encryption, tokenization, and fraud detection are vital for protecting payment transactions from cyber threats, fraud, and data breaches.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

USIO

JANUARY 15, 2024

Customer Retention: Subscriptions encourage customer loyalty as users are committed to the service for a predefined period. This reduces the churn rate, ensuring a more stable customer base. Lifetime Value (LTV): Subscription models often result in higher customer lifetime value.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

User Pilot

JANUARY 28, 2024

Customer Lifetime Value (CLV) indicates long-term customer revenue potential, guiding retention and expansion strategies. For starters, you need to collect the data. You can do it by tracking product usage and customer behavior inside the app and running surveys. This metric is calculated from survey data.

Metrics 105

Metrics Customer Lifetime Value Business SaaS 105

User Pilot

NOVEMBER 19, 2023

TL;DR Cross-selling is a sales and marketing tactic that helps increase the average order value by selling additional or complementary products to current customers. Effective cross-selling offers the following benefits: Adds more value for existing customers. Improves customer retention.

Customer Lifetime Value 101

Customer Lifetime Value Strategy SaaS Business 101

User Pilot

SEPTEMBER 25, 2023

With companies relying entirely on data, it’s common sense to carry out SaaS reporting. TL;DR SaaS reporting helps to track key metrics and inform the right decisions backed up with data. TL;DR SaaS reporting helps to track key metrics and inform the right decisions backed up with data.

Metrics 105

Metrics SaaS Customer Lifetime Value Sales Funnel 105

Stax

MARCH 18, 2025

Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. Churn is the percentage of customers that end their subscriptions within a certain amount of time. Customer lifetime value. Customer acquisition cost.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

NOVEMBER 29, 2023

Conversion rate optimization marketing helps to lower customer acquisition costs, increase customer lifetime value , and expand MRR. PQL to paying customer conversion rate: 20% to 40%. Implement A/B or multivariate testing and improve based on the data. Create marketing playbooks for optimization.

Customer Lifetime Value 102

Customer Lifetime Value Marketing Benchmarks Acquisition 102

Subscription Flow

OCTOBER 16, 2024

You no longer have to juggle with multiple spreadsheets to ensure data accuracy, or track payment schedules. Having data scattered across various platforms does not give you the complete picture of your finances, and may cost you some of your hard-earned revenue. Of course, having a billing software is important.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

User Pilot

MAY 2, 2024

TL;DR Customer retention is the ability to keep your customers actively using their products. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

MARCH 12, 2024

TL;DR Company activity metrics are data points that track a company’s progress level toward certain goals and objectives. You can determine the right metrics for your business by focusing on data points that are important to your goals, have potential for improvement, and drive action. The PES score. The MRR formula.

Metrics 105

Metrics Scale Customer Lifetime Value Business 105

User Pilot

FEBRUARY 12, 2025

To truly understand if your product is indispensable to users, you need to measure product stickiness beyond just numbers, combining customer feedback, behavioral tracking, and retention data. However, if your product depends on repeat engagement to drive customer lifetime value and loyalty , measuring user stickiness is important.

Customer Lifetime Value 52

Customer Lifetime Value Engagement Retention Social Media 52

User Pilot

MAY 23, 2024

Read to find out what product adoption and retention metrics to track, how to analyze the data for actionable insights, and how Userpilot can help you. TL;DR Tracking product adoption and retention rates helps you understand how users engage with the product and identify potential roadblocks in the customer journey. Usage frequency.

Retention 105

Retention Customer Lifetime Value Scale Churn 105