Totango

JULY 2, 2019

These days, customers expect personalized service. The digital transformation of business means that customers can easily leave a professional relationship that isn’t working for them. Delivering clear value makes you critical to your customer’s success and future growth. Deliver value early.

Enterprise 85

Enterprise Marketplace as a Service Customer Lifetime Value Onboarding 85

Totango

MAY 1, 2020

Retaining existing customers is especially important during uncertain economic times, when fewer new customers may be signing on with your service. That’s why customer retention management software is a vital component of your retention strategy.

Retention 62

Retention Software Management Marketplace as a Service 62

Chart Mogul

OCTOBER 19, 2018

GymForLess is a desktop and mobile marketplace that gives fitness enthusiasts instant access to thousands of gyms across Spain. Services like this are a natural fit for subscriptions, but that’s not where GymForLess started. With a subscription service, there’s no registration fee, no permanence. So why the change?

Merchant Services 40

Merchant Services Payment Services Marketplace as a Service Churn 40

Baremetrics

SEPTEMBER 16, 2021

What LTV Metrics Show How do you know how much you earn per customer? That’s where the customer lifetime value comes into play. LTV, or CLV, is the predicted amount a customer will spend on your product or service while they’re your customer. The higher the customer value, the more money you make.

Business 97

Business Social Media Marketplace as a Service Mobile 97

Baremetrics

OCTOBER 9, 2021

Baremetrics monitors subscription revenue for businesses that bring in revenue through subscription-based services. Baremetrics can integrate directly with your payment gateway, such as Stripe, and pull information about your customers and their behavior into a crystal-clear dashboard. It can also send payouts globally.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

Baremetrics

OCTOBER 24, 2021

In this article, we will continue our series on how Baremetrics and Stripe work in tandem to maximize the value of your SaaS enterprise. In addition, we’ve recently written about why you should use Baremetrics to get the billing history of your Stripe customers.

Payment Services 97

Payment Services Payment Features Payment Methods Payments 97

Baremetrics

SEPTEMBER 22, 2021

It is the dissection of the entire service to determine the likely cost behind each portion to come up with an estimate of a vendor’s cost structure. Baremetrics is a business metrics tool that provides 26 metrics about your business, such as MRR, ARR, LTV, total customers, and more. Cost analysis is a companion term.

Pricing 83

Pricing SaaS Payments Payments Payment Methods 83

Totango

AUGUST 7, 2020

The challenge of the digital marketplace is to make every customer feel like they are your only customer. Thankfully, the same advances that helped build that digital market also make it possible to provide every customer with personalized service. Why It Pays to Be Nimble.

Customer Success 62

Customer Success Marketplace as a Service Scale Customer Lifetime Value 62

User Pilot

AUGUST 12, 2024

Value-based segmentation (customer lifetime value, acquisition cost, etc.). Value-based customer segmentation model in Userpilot. What is customer segmentation analytics? Customer segmentation analytics involves using analytics tools to collect, analyze, and interpret customer data.

Marketplace as a Service 65

Marketplace as a Service Banking Telecommunications Mobile 65

OPEXEngine

FEBRUARY 22, 2022

An additional non-financial constraint is a fact that these customers typically lack experience in software procurement and implementation, and this adds friction to the sales cycle. Instead, SMM SaaS companies will leverage Inside Sales and Channel Partners coupled with digital marketing to drive down Customer Acquisition Costs.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

BrightBack

APRIL 12, 2019

Copper (formerly known as ProsperWorks) is the leading Customer Relationship Management (CRM) for G Suite and recommended by Google's G Suite Marketplace. The company needed a systematic way to identify, segment and assess the reasons customers were canceling. Laser-focused on improving product experience and reducing churn.

Retention 40

Retention Marketplace as a Service Customer Lifetime Value Churn 40

ChurnZero

OCTOBER 12, 2021

VAIRKKO is an online cloud HR and LMS software company that provides innovative and affordable HRIS and Training Management solutions exclusively written for businesses within the small to mid-sized marketplace. The SPINS service model doesn’t allow for 100% coverage of a CSM to every client.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

User Pilot

AUGUST 14, 2024

Simple: Increased customer lifetime value and sustainable revenue growth! Let’s dive in to learn what they are and how you can implement them into your product for greater customer success and acquisition! It also offers extensive integration options and a robust app marketplace. What’s in it for you?

Scale 89

Scale User Experience Acquisition Technical Review 89

User Pilot

MAY 21, 2024

Try Userpilot and Take Your Customer Satisfaction to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer churn? Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe. It’s a key metric for assessing customer satisfaction and retention.

Churn 52

Churn Retention Software Review Metrics 52

Totango

JULY 2, 2019

These days, customers expect personalized service. The digital transformation of business means that customers can easily leave a professional relationship that isn’t working for them. Delivering clear value makes you critical to your customer’s success and future growth. Deliver value early.

Enterprise 48

Enterprise Marketplace as a Service Customer Lifetime Value Onboarding 48

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. In the crucible that is the hi-tech marketplace, change happens quickly. What has changed? The model has not really changed, but the relative importance has.

Subscription 40

Subscription Payment Features Technical Review Airlines 40

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. In the crucible that is the hi-tech marketplace, change happens quickly. What has changed? The model has not really changed, but the relative importance has.

Subscription 40

Subscription Payment Features Technical Review Airlines 40

SaaSOptics

MAY 19, 2022

The answer lies in your product or service’s value proposition. Here are a few key metrics you can reference to test the efficacy of your acquisition strategy: Customer Acquisition Cost ( CAC ). The costs associated with acquiring a new customer have significant implications on operational decisions in your business. .

Acquisition 59

Acquisition Scale Strategy Software Review 59

How To Buy Saas

JULY 8, 2023

For companies in the Software as a Service (SaaS) industry, this is particularly true. SaaS companies rely on their brand reputation to attract and retain customers, maintain customer loyalty, and stay ahead of the competition. They’ll offer professional advice, services, and guidance to help your business reach the next level.

Branding 40

Branding Sales Hiring Social Media Marketplace as a Service 40

ProfitWell

MARCH 11, 2020

For years, aggressive customer acquisition strategies have dominated the marketing space. But as cost containment becomes a priority for businesses looking to thrive in the modern digitally-transformed marketplace, keeping existing customers happy and loyal is now a primary concern. How is customer retention measured?

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

Chargify

AUGUST 17, 2017

For instance, if you normally track Customer Lifetime Value (CLV) as a KPI, you may not notice when Customer Acquisition Cost (CAC) drastically increases. Capitalize on marketplace trends. Were there external factors, such as industry changes, that would account for the anomalies? Create a platform or ‘ecosystem.’

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53

ChurnZero

OCTOBER 12, 2021

Onboarding Hero – VAIRKKO VAIRKKO is an online cloud HR and LMS software company that provides innovative and affordable HRIS and Training Management solutions exclusively written for businesses within the small to mid-sized marketplace. The SPINS service model doesn’t allow for 100% coverage of a CSM to every client.

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

SmartKarrot

NOVEMBER 10, 2020

They keep a keen eye on building customer loyalty and thereby growing their business. Their focus is on maximizing the customer lifetime value for turning every customer into a profitable asset of their business. They provide more than just good support and service. Growth strategy.

Underperforming Technical Team 21

Underperforming Technical Team Business Customer Lifetime Value Marketplace as a Service 21

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

JULY 16, 2021

Leading, expanding, and mentoring the Customer Success team members by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class team. Monitoring performance and support of new service providers added.

Customer Success 10

Customer Success Healthcare Consulting Sales Hiring 10

SmartKarrot

JUNE 12, 2020

If you’re in the Software-as-a-Service (SaaS) business, by now you’d know that SaaS is no longer a business luxury – it is everywhere. As Jon Falker of GLIDR says in his piece in Forbes, “Users can get unique value from the product or service right away and can benefit from helping to attract other new users.”

Scale 10

Scale Marketplace as a Service SaaS Technical Review 10

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . Another area where quality must stand out is in customer service. Large enterprise clients operate in highly competitive marketplaces and sectors where it takes a lot of effort to make a difference.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

SmartKarrot

DECEMBER 18, 2020

If you want to thrive in this competitive SaaS world, then the importance of understanding customer behavior can hardly be overemphasized. Customers are getting more empowered in today’s marketplace. Hence, customer analytics is a useful process towards that end. This would help you in identifying their challenges.

Social Media 10

Social Media Data Analysis Marketplace as a Service Customer Lifetime Value 10

SmartKarrot

DECEMBER 18, 2020

If you want to thrive in this competitive SaaS world, then the importance of understanding customer behavior can hardly be overemphasized. Customers are getting more empowered in today’s marketplace. Hence, customer analytics is a useful process towards that end. This would help you in identifying their challenges.

Social Media 10

Social Media Data Analysis Marketplace as a Service Customer Lifetime Value 10

User Pilot

AUGUST 31, 2023

Examples of products that depend on the network effects for growth are social media sites like Facebook, messaging apps like WhatsApp, lift-sharing platforms like Uber, or marketplaces like eBay. Satisfied users promote the product through WOM and referral schemes, which further grows such networks and lowers customer acquisition costs (CAC).

Social Media 82

Social Media Customer Lifetime Value SaaS Marketplace as a Service 82