Understanding What is Churn: Your Essential Guide to Retention Metrics
User Pilot
MAY 21, 2024
Try Userpilot and Take Your Customer Satisfaction to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer churn? Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe. It’s a key metric for assessing customer satisfaction and retention.
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