Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Take a traditional business, like a furniture store. If customers want to make a switch to another SaaS competitor, it’s easier to do so, affecting the bottom line.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

MARCH 7, 2022

A smooth onboarding process is like the key to a puzzle. It unlocks customer engagement, starts the customer relationship on the right foot, and ensures that customers continue using the product the right way for a long time to come. A customer’s payment is typically the finish line of a race.

Onboarding 98

Onboarding Engagement Payment Methods SaaS Payments 98

Totango

AUGUST 23, 2022

What Are B2B Customer Journey Touchpoints? B2B customer journey touchpoints are occasions when business customers interact with a brand. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. Delivering customer support.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

FastSpring

AUGUST 11, 2020

More and more, customers are looking for ways to streamline their purchases and make transactions easier. When it comes to software and online purchases, those transactions are increasingly moving to a subscription-based model, where customers put their purchases on autopilot so they can have continuous access to SaaS products.

Payment Features 113

Payment Features Payments Payment Methods Subscription 113

FastSpring

OCTOBER 13, 2020

While we’re not going to get into Customer Lifetime Value stats and the benefits of customer retention in this post, just know it’s in your best interest to get repeat customers. And here are our top tips to get your existing customers to buy more. Optimize Your Onboarding Process to Deliver Value Quickly.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

Incredo

NOVEMBER 1, 2019

The self-service sales model is thus all about low-priced products accompanied by a fully automated customer journey. Most commonly, startups that employ it sell their products completely via ecommerce, so that they can remain focused on quality of the product and design. Focus: Product and Customer Journey.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Stax

JUNE 18, 2024

Subscription models offer companies large and small the opportunity to build predictable revenue and high customer lifetime value. In a subscription business model, customers pay a recurring fee in exchange for a product or service. In fact, 70% of customers now expect websites to include a self-service function.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

Baremetrics

OCTOBER 24, 2021

Stripe is indispensable for the average online business, providing the many different tools, reports, and customizations that power online payment processing, but it isn’t without limitations. In addition, we’ve recently written about why you should use Baremetrics to get the billing history of your Stripe customers.

Payment Services 97

Payment Services Payment Features Payment Methods Payments 97

User Pilot

AUGUST 31, 2023

What is the purpose of customer acquisition in SaaS? The purpose of customer acquisition is to help companies expand and make more revenue. New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses.

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

User Pilot

NOVEMBER 30, 2023

Looking to perform a CRO audit for your website and app? Based on the insights you generate, you can create better experiences for website visitors and users, driving more engagement, conversion, and retention. Ensure you provide users with a robust onboarding experience and remove any friction that could negatively impact conversion.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

MARCH 25, 2024

Because it improves your business’ profitability, understanding and reducing churn also gives you a better customer acquisition cost to customer lifetime value (CAC: CLV) ratio. To calculate the churn rate, divide the number of customers lost by the total number of customers at the beginning of that period.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

Baremetrics

OCTOBER 8, 2021

Most online businesses use a customer relationship management ( CRM ) software package and/or payment processor to manage their billings because handling many customers across regions by hand is difficult, and in a competitive market there is no room for errors.

Payment Services 96

Payment Services Payment Methods Payments SaaS Payments 96

User Pilot

JANUARY 26, 2023

Celebrate customer success with gamification. Send payment reminders both through email and in-app to prevent involuntary churn. Check product usage analytics to identify at-risk customers and contact them for help. Collect feedback and act on it to make customers feel heard. Emails to dissatisfied customers.

SaaS Payments 98

SaaS Payments Payment Solutions Metrics Payment Methods 98

Totango

DECEMBER 15, 2020

For example: During the lead acquisition stage, success can mean that your website provides your visitors with the information they were looking for when they searched on the term that led them to your site. During the onboarding stage, success can mean that new customers find it easy to start using your product or service.

Customer Success 117

Customer Success Payments Payment Methods Payment Solutions 117

Chart Mogul

FEBRUARY 5, 2018

In 2016, Apple rolled out expanded support for the subscription model in iOS apps — suggesting that subscriptions were the future for publishers on the App Store. Firstly, here are the subscription features Apple currently supports on the App Store: Auto-renewable subscriptions (user automatically remains subscribed until cancellation).

Payment Methods 60

Payment Methods Payment Solutions Payment Features Subscription 60

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Poor onboarding. Bad customer service. Provide proactive customer service.

Churn 98

Churn SaaS Payments Payment Solutions Strategy 98

Baremetrics

NOVEMBER 2, 2021

The Shopify App Store brings together Shopify app developers and Shopify shop owners for their mutual benefit. Average revenue per user (ARPU): How much do you earn per customer on average per period? Customer lifetime value (LTV): How much value does your average customer bring during the lifetime of their contract?

Payment Solutions 98

Payment Solutions Outsourced Development Underperforming Technical Team Metrics 98

User Pilot

AUGUST 14, 2023

The following are the best growth marketing strategies you can use: Create help resources for your target audience – both prospects and existing customers. A/B test landing pages to increase customer acquisition. Boost user activation by using onboarding checklists to help users complete core tasks. A/B testing.

Growth Marketing 98

Growth Marketing SaaS Payments Strategy Payment Methods 98

Baremetrics

SEPTEMBER 21, 2020

In fact, there are plenty of months where our expansion MRR outperformed our MRR from new customers. Five customer expansion strategies to skyrocket your growth We went over the different types of customer expansion. Just having an option to upgrade, or listing your add-on products on your website isn’t enough.

Payment Methods 145

Payment Methods Payment Solutions SaaS Payments Payments 145

User Pilot

JANUARY 10, 2022

The right metrics help increase retention and customer lifetime value , maximize upselling opportunities, and increase customer loyalty and drive word-of-mouth. Tracking customer success KPIs at each stage of the user journey helps you see where customers leave and improve the customer experience at those points.

Customer Success 105

Customer Success SaaS Payments Customer Lifetime Value SaaS 105

User Pilot

MARCH 17, 2023

The key customer churn metrics you should track are customer churn rate, net monthly recurring revenue churn (MRR), Net Promoter Score (NPS), and Customer Lifetime Value ( CLV ). There are two main types of customer churn: involuntary churn and voluntary churn. When you reduce customer churn, CLV goes up.

Churn 98

Churn SaaS Payments Payment Solutions Customer Lifetime Value 98

User Pilot

DECEMBER 19, 2023

Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn. An account manager performs several tasks, all of which revolve around cultivating long-term customer relationships. Personalizing customer workflows according to their needs.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

User Pilot

FEBRUARY 10, 2023

Customer intelligence analytics involves collecting customer data and then extracting actionable insights from it. Also, it helps to personalize the customer experience and boost customer loyalty. It also helps to forecast customer behavior. Make these changes to your customer journey maps.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payment Services 98

User Pilot

APRIL 3, 2024

TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers. User persona example.

Innovation 104

Innovation Payments Strategy Payment Solutions 104

User Pilot

OCTOBER 5, 2023

This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Additional metrics to track alongside the CAC payback period include Customer Lifetime Value (CLV or CLTV) and the LTV:CAC ratio.

SaaS Payments 105

SaaS Payments Customer Lifetime Value Acquisition Payment Solutions 105

Valuize Consulting

NOVEMBER 25, 2024

For example, the scenario featured in this guide looks at a situation where a SaaS company investing in a personalized onboarding program assumes $250,000 in additional revenue over five years. This quantifiable impact justifies the initial investment and underscores the importance of tailored Customer Success strategies.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

FastSpring

APRIL 26, 2022

Quantitative Data Gathering: Website and Product Data. Prove Value as Soon as Possible. Preventing churn starts at the beginning of the customer journey, and an especially critical time is during the onboarding process. You’re undoubtedly aware of how important it is to make it easy for SaaS customers to get started.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Baremetrics

SEPTEMBER 22, 2021

Conceptually, this is pretty easy for a store that sells physical goods, but is less common with SaaS businesses as you generally focus on the customers—how much they spend per period, how much it costs to acquire them, and how long you can keep them happy and active—so let’s move on to the more common SaaS unit economics model.

SaaS Payments 91

SaaS Payments Payments Payment Methods Scale 91

Baremetrics

OCTOBER 7, 2021

Customer acquisition cost (CAC): What does it cost to onboard a new customer? Average revenue per unit (ARPU): How much do you earn per customer on average per period? Customer lifetime value (LTV): How much value does your average customer bring during the lifetime of their contract?

Payments 98

Payments Sales SaaS Payments Underperforming Technical Team 98

User Pilot

OCTOBER 6, 2022

Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more. It gives insights into customers’ buying behaviors and engagement data.

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

Baremetrics

MAY 18, 2021

When marketing a subscription business, you face even more challenges, like balancing retention and acquisition efforts, identifying new features that your customers are interested in, and working to maximize customer lifetime value. Your SaaS funnel is a model that visualizes important stages along the customer journey.

SaaS Payments 100

SaaS Payments Customer Lifetime Value Payments SaaS 100

User Pilot

JANUARY 31, 2022

They can help with onboarding, in-app guidance, driving customer expansion, and increasing feature adoption across the board. A few examples would be alerts when a name message comes in, suspicious account activity, update announcements, feature launches, and incoming payments. Boost customer lifetime value (LTV).

Payment Solutions 98

Payment Solutions SaaS Payments Customer Lifetime Value Payment Methods 98

User Pilot

APRIL 29, 2024

TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal. A good SaaS renewal strategy helps drive customer retention , increases the customer lifetime value , and improves your monthly recurring revenue. Increase the customer lifetime value.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102

Baremetrics

OCTOBER 26, 2021

Much like Amazon, when Shopify first began, it was a simple shop and not the ecommerce platform we know today. One of the most important metrics is customer acquisition cost (CAC). CAC represents the total cost to onboard a new paying customer. Try Baremetrics free. Table of Contents.

Payment Solutions 98

Payment Solutions Payments Payment Methods SaaS Payments 98

User Pilot

JUNE 30, 2023

However, it often requires wider changes like cultural adaptation, search engine optimization, or adjustments to the UI, date formatting, currencies, and payment systems. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction.

Outsourcing Services 98

Outsourcing Services SaaS Payments Payment Solutions Payment Methods 98

Baremetrics

FEBRUARY 2, 2021

These services include answering customer inquiries, assistance during onboarding, and troubleshooting any problems the customer might encounter while using your product. A common problem customers face when dealing with a SaaS business is credit cards failing during recurring payments. Try Baremetrics Free.

Payment Methods 59

Payment Methods Customer Support SaaS Payments Payment Solutions 59

Full Session

NOVEMBER 18, 2024

Increasing your conversion rate is key to your Shopify store success. A higher conversion rate means more sales, improved ROI and a healthy online business. But how can you turn more of your visitors into paying customers? Lets begin with our tips and strategies to help you maximize your Shopify store’s potential.

Payment Methods 52

Payment Methods Payments Payment Services Payment Solutions 52