SaaStr

MARCH 28, 2025

Your suppliers might actually be your customers 30% of Bill.com’s core revenue comes from suppliers making payment choices, completely reframing their TAM calculations. For SMB SaaS, aim for 6 quarters of LTV:CAC, not 4 Ren adjusted the traditional benchmark because SMB customers stay longer than typically measured.

SMB 130

SMB Payments Payment Services SaaS Payments 130

Subscription Flow

MAY 30, 2024

As a business that provides software as a service, you will not only need to jump on this bandwagon, but more importantly, you will need the right set of subscription management tools to stay on it to keep reaping the profits of this booming industry. Did you know the subscription economy is touted to reach $1.5 trillion by 2025 ?

Merchant Services 97

Merchant Services Payment Solutions Payment Services SaaS Payments 97

FastSpring

JULY 16, 2019

One of the best ways to reduce costs and decrease time-to-market is to use a SaaS-friendly billing system. Since SaaS-friendly billing, also known as recurring billing , is designed specifically for companies who sell online services with a subscription model, it offers many advantages over a typical payment system.

Payment Methods 97

Payment Methods Payments SaaS Payments Payment Services 97

Stax

APRIL 17, 2025

For SaaS companies looking to scale, upselling is one of the most effectiveand often underutilizedrevenue levers. Instead of pouring resources solely into acquiring new customers, smart SaaS businesses focus on increasing revenue from existing customers by guiding them to higher tiers, unlocking premium features, and expanding their usage.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

FastSpring

APRIL 11, 2019

We’ve seen explosive growth in the field of subscription and recurring billing with more and more software and SaaS companies discovering how impactful implementing a subscription model can be for their long-term growth plans. In addition, scaling into international markets can become a more viable strategy for growing your business.

SaaS Payments 99

SaaS Payments Payment Methods Payment Solutions Payments 99

SaaStr

APRIL 30, 2022

Average Revenue per Customer. Customer Lifetime Value (LTV). Customer Acquisition Cost (CAC). & Low touch you’re gonna talk a lot about what we call customer success teams. Customer success teams are basically about building at scale this self-serve engine. MRR, obviously. Transcript.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

User Pilot

JANUARY 26, 2023

There are ten metrics you can use to measure customer loyalty. Celebrate customer success with gamification. Implement an in-app knowledge base with self-help resources. Send payment reminders both through email and in-app to prevent involuntary churn. Whereas advocates need to become loyal customers first.

SaaS Payments 98

SaaS Payments Payment Solutions Metrics Payment Methods 98

Baremetrics

SEPTEMBER 2, 2021

Most SaaS businesses adopt a subscription-based model supported by a recurring payment system. Setting up a recurring payment system can be complicated and requires the right tools to measure, manage, and review payments regularly. Customer Lifetime Value iii. Table of Contents.

Payment Services 89

Payment Services Merchant Services Payment Features Payments 89

Chaotic Flow

OCTOBER 8, 2013

Unfortunately, software companies have a bad habit of thinking about product in isolation from the rest of the marketing mix. Unlike other businesses, SaaS creates a real-time, always-on connection between the customer and the company through the SaaS product. What are the boundaries of your SaaS product?

SaaS Payments 200

SaaS Payments Payment Methods Payments Scale 200

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Bad customer service. Analyze customer behavior using in-depth segmentation.

Churn 98

Churn SaaS Payments Payment Solutions Strategy 98

User Pilot

NOVEMBER 28, 2023

The total expense of bringing a new customer on board. Customer churn rate. Customer lifetime value. The total revenue a company can expect from a single customer over the course of their relationship. Customer activation rate. Churn rate formula. For ARR, you multiply your MRR by 12.

SaaS Payments 105

SaaS Payments Metrics Customer Lifetime Value Marketing 105

Baremetrics

MARCH 15, 2021

Now let us have a look at the best business reporting solutions for SaaS businesses and how they can assist you in effective decision making. 1 Baremetrics 2 Zoho Analytics 3 Sisense 4 Holistics 5 Sprout Social 6 InfoSet 7 What makes Baremetrics Unique 8 Scaling Business Growth with Baremetrics Reporting Tools. Table of Contents.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payments 98

User Pilot

OCTOBER 24, 2023

To implement a usage-based pricing strategy, you must understand your value metrics, clearly communicate the pricing structure, set usage limits that trigger upgrade prompts, track usage across segments, and update your model as the product evolves. Pre-payment for pay-as-you-go plans could be on a monthly or annual basis.

Pricing 105

Pricing Payment Solutions SaaS Payments Payments 105

User Pilot

MARCH 25, 2024

Understanding and limiting customer churn improves customer loyalty and the customer’s lifetime value. Because it improves your business’ profitability, understanding and reducing churn also gives you a better customer acquisition cost to customer lifetime value (CAC: CLV) ratio.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

User Pilot

OCTOBER 5, 2023

This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Additional metrics to track alongside the CAC payback period include Customer Lifetime Value (CLV or CLTV) and the LTV:CAC ratio.

SaaS Payments 105

SaaS Payments Customer Lifetime Value Acquisition Payment Solutions 105

Baremetrics

JULY 22, 2021

PayPal is a popular choice for online payment processing. The platform currently serves over 20 million active merchant accounts globally, and is a proven solution trusted by entrepreneurs for over twenty years. It offers detailed information about any subscribed monthly payments that are outstanding. Start a free trial today.

PayPal 98

PayPal Merchant Services Payments SaaS Payments 98

User Pilot

JANUARY 10, 2022

Tracking the right customer success metrics allows you to respond proactively to customer needs and keep users on the road to success. The right metrics help increase retention and customer lifetime value , maximize upselling opportunities, and increase customer loyalty and drive word-of-mouth.

Customer Success 105

Customer Success SaaS Payments Customer Lifetime Value SaaS 105

Totango

DECEMBER 15, 2020

During the purchase stage, success can mean that your sales copy persuades customers of the value of your product or service and that they enjoy a smooth experience of your payment process. During the onboarding stage, success can mean that new customers find it easy to start using your product or service.

Customer Success 117

Customer Success Payments Payment Methods Payment Solutions 117

FastSpring

JUNE 28, 2019

When companies look at strategies to scale their business there’s almost always a prevalent focus on customer acquisition. Businesses are always on the lookout for ways to expand their user base, attract new customers, and generate new leads. Customers may choose to opt out of a subscription service.

Churn 100

Churn Payment Services SaaS Payments Payment Features 100

User Pilot

AUGUST 31, 2023

What is customer acquisition? Customer acquisition is a broad term used to define the actions and strategies companies use to attract new customers. New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses. Book a demo now to learn more.

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

User Pilot

AUGUST 6, 2024

We covered actionable steps to build an effective system that converts users, drives product engagement , and leads to long-term growth. 5 Stages of the B2B SaaS marketing funnel Acquisition : This stage focuses on attracting potential customers to your product through social media, SEO, and paid ads. Book a demo to get started today!

SaaS Payments 103

SaaS Payments Metrics Scale Marketing 103

Baremetrics

SEPTEMBER 15, 2021

You can even see your customer segmentation , deeper insights about who your customers are , forecast into the future, and use automated tools to recover failed payments. However, there are some key differences, from how they integrate with payment processing companies to how they present your data. Table of Contents.

Payments 94

Payments Payment Solutions SaaS Payments PayPal 94

Baremetrics

SEPTEMBER 21, 2020

We’ve all heard that it costs more to acquire new customers than to sell to existing ones. Here’s a quick look at the average customer acquisition cost (CAC) by industry according to data from Propeller. The software industry is at the top of the list. But the cost of selling to your existing customers?

Payment Methods 145

Payment Methods Payment Solutions SaaS Payments Payments 145

Baremetrics

JANUARY 18, 2022

How to Develop a Great Price Localization Strategy Your strategy for price localization will depend on the scale and the nature of your business. For example, a business offering contact center software across the Western United States will need to consider factors like varying cost of living, local competition, and urban/rural areas.

Payment Methods 98

Payment Methods Pricing Payment Services Social Media 98

Chart Mogul

MARCH 16, 2018

How do you measure mobile app monetization in the context of subscription revenue? Historically, mobile app monetization has largely been about scaling and optimizing ad revenue from in-app purchases (IAP). IAP model: There are a number of ways to look at the average revenue earned from users through in-app purchases.

Payments 49

Payments Mobile Payment Solutions Subscription 49

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Average salary: $156,062/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

JUNE 29, 2022

Here, we have listed a few popular customer segmentation software options and described their pros and cons. Customer segmentation tools allow you to segment customers based on shared characteristics such as their in-app behavior, or any other criteria such as the NPS score , completed milestones in the customer journey, etc.

SaaS Payments 98

SaaS Payments Software Review Payment Solutions Payment Methods 98

Subscription Flow

MAY 30, 2024

As a business that provides software as a service, you will not only need to jump on this bandwagon, but more importantly, you will need the right set of subscription management tools to stay on it to keep reaping the profits of this booming industry. Do you know the subscription economy is touted to reach $1.5 trillion by 2025 ?

Merchant Services 52

Merchant Services Payment Solutions Payment Services SaaS Payments 52

User Pilot

JULY 23, 2020

Retention is the principal factor behind Customer Lifetime Value (CLV). The solutions you would implement if you had this insight from a Cohort Analysis would be very different from what you would do if those users were evenly spread between age cohorts. Clearly, in-app prompts are no use here. More Value.

Retention 95

Retention SaaS Payments Strategy Payment Solutions 95

User Pilot

MARCH 9, 2023

Collect customer feedback through microsurveys like NPS surveys and analyze the responses. Proactively reach out to dissatisfied customers with personalized solutions. What is customer attrition? What causes customer attrition? Let’s go over some of the most common triggers of customer attrition.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

User Pilot

FEBRUARY 21, 2023

TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life. Adoption is indispensable for SaaS companies, as it effectively brings more MRR, increases free-to-paid conversions , lowers churn rates, boosts customer lifetime value (CLV), and expands word of mouth.

SaaS Payments 97

SaaS Payments Strategy SaaS Payment Solutions 97

User Pilot

DECEMBER 6, 2021

In that case, you can focus on generating more from existing customers to tackle this issue. Here are some of the key business-oriented product metrics: Customer Acquisition Cost ( CAC ). Customer Lifetime Value ( LTV ). A – Activation : Users realize the value ( AHA moment) and experience it. Net MRR Churn.

Metrics 98

Metrics Management SaaS Payments 98

Baremetrics

JUNE 30, 2021

How did they scale their expenses as they grew? Financial modeling or cash flow forecasting software is great for this. How often do you receive payment? We offer a comprehensive understanding of your business with metrics like churn rate, customer lifetime value, and more. Annual contracts matter.

Startup 98

Startup Sales Hiring Sales Recruiting Deferred Revenue 98

User Pilot

FEBRUARY 21, 2023

TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life. Adoption is indispensable for SaaS companies, as it effectively brings more MRR, increases free-to-paid conversions , lowers churn rates, boosts customer lifetime value (CLV), and expands word of mouth.

SaaS Payments 91

SaaS Payments Strategy SaaS Payment Solutions 91

Stax

FEBRUARY 21, 2024

For modern Software as a Service (SaaS) companies, the automobile is replaced by primarily digital and cloud-based solutions and software. And that we may want to invest more money to scale our current sales and marketing strategies. One thing to consider is integrated payments.

SaaS Payments 88

SaaS Payments Payments Payment Services Payment Solutions 88

User Pilot

SEPTEMBER 2, 2020

Once you’ve done that, you can start looking for software that will help you push more users towards those goals, analyze their progress, and optimize your systems. Custom Experiences – Userpilot enables you to set up event triggers, so that you can provide help where it looks like it’s needed most.

Payments 78

Payments Payment Solutions Software Review SaaS Payments 78

User Pilot

FEBRUARY 4, 2022

Creating a user persona will help you target the right prospects and later use the same data to segment your in-app marketing. Nurturing new customers is the best way to reduce churn and increase expansion revenue. That being said, selling software is different because the product is intangible. The enterprise model.

SaaS Payments 98

SaaS Payments Scale Payment Services Payment Solutions 98