Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making. Totango’s integration process is simple and secure.

Revenue 109

Revenue Operational efficiency. Scale Customer Success 109

Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. We attribute a large part of that to being able to be proactive with customers”.

Scale 237

Scale Headcount Mobile Communication 237

OpenView Labs

MARCH 10, 2019

Happy customers stick around and recommend your company to their friends. This is what makes customer success such an important part of any SaaS company’s success, and it’s especially critical for companies that employ a product led approach to growth. But how do organizations make customer success work at scale?

Scale 69

Scale Customer Success Scaling Sales Hiring 69

SaaStr

AUGUST 7, 2020

We were really impressed with her and she ended up becoming one of your… I kept saying, “You need to hire her,” and she became one of your customer success managers, if I recall. I talked about our offices in all these different countries across the world, data centers. Trisha Price: Yes.

Payment Solutions 215

Payment Solutions Pricing Payments Payment Services 215

User Pilot

JANUARY 26, 2021

Customer journey analytics is your greatest resource in making sense of your user data. If all the data we collect to create better products and customer experiences were trees, each company could plant its own forest. It’s being able to look from above and see the customer journey that winds through them.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

ChurnZero

DECEMBER 1, 2023

The essential handbook for building the modern customer success program Are you ready to elevate your SaaS business with a robust customer success program? Dive into “the ultimate guide to customer success in SaaS” and gain the insights and strategies you need to create a high-performing customer success team.

Customer Success 52

Customer Success SaaS Compensation Operational efficiency. 52

ChurnZero

MARCH 22, 2023

They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take. Lately, many customer success (CS) teams have been downsized or eliminated because of global economic uncertainty. The post Facing economic challenges in Customer Success?

Customer Success 59

Customer Success Headcount Finance Leadership 59

Valuize Consulting

JUNE 9, 2022

If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? Is collecting, analyzing and acting on critical customer data a challenge in your organization?

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

InsightSquared

JANUARY 30, 2020

Although the concept of revenue operations is fairly new, it is by no means a new function. It’s the alignment of existing business functions—Marketing, Sales, and Customer Success—into one team that is driven by a single goal: growing revenue. With the alignment of data and goals comes the alignment of people.

Revenue 77

Revenue B2B Marketing Operational efficiency. 77

User Pilot

AUGUST 2, 2024

TL;DR A go-to-market (GTM) strategy is a comprehensive plan that outlines how a company will launch a new product or service into the market and drive customer success. Use product data to tailor sales interactions across the customer journey. Automate contextual upgrades based on product usage data.

Scale 105

Scale Strategy Acquisition Consulting 105

ChurnZero

OCTOBER 1, 2024

From creating instant emails to summarizing customer accounts in seconds, AI is a dream tool for CSMs. Are you strategically segmenting your customers, and, if so, is your segmentation strategy working? 2: Use AI as a data analysis assistant. tip: include the data set).

AI Search 52

AI Search AI Customer Success Strategy 52

Valuize Consulting

DECEMBER 22, 2021

In order to drive industry-leading retention and reduce churn , Sales needs to acquire the right customer for your organization’s unique offerings. Engage Your Customer Success Organization In The Value Selling Framework. Create A Joint Customer Success Plan.

Customer Success 52

Customer Success Sales Retention Communication 52

CustomerSuccessBox

APRIL 18, 2019

Segment, leaders in synthesizing first-party customer data, and CustomerSuccessBox, an Outcome driven Customer Success platform for B2B SaaS, join hands to deliver desired outcomes. Eliminating all developer dependencies for customer success technology roll out. We are also working on mapping Page call.

Customer Success 40

Customer Success Operational efficiency. B2B Mobile 40

Sales Hacker

FEBRUARY 6, 2023

You can improve ops efficiency During difficult economic times, operational efficiency takes on a special importance. A continuous planning approach leads to dramatic improvements in ops efficiency. These operational efficiencies save the ops team time and money.

Sales Hiring 104

Sales Hiring Software Review Systems Review Operational efficiency. 104

Totango

NOVEMBER 6, 2020

When SAP, one of the world’s largest enterprise software companies, went in search of a way to improve customer retention and expansion, they chose a data-driven customer engagement model. Steps to Successful Data-Driven Customer Engagement. Scale action to efficiently retain customers.

Engagement 48

Engagement Data Scale Customer Lifetime Value 48

User Pilot

MAY 22, 2024

A customer success platform for monitoring customer health scores and expansion opportunities. Prices are customized but begin at $40,000/year. Gainsight Customer Success. An AI-powered customer success tool that helps identify and remove friction points across the customer’s lifecycle.

Software Review 105

Software Review Technical Review Software Systems Review 105

Hull

JANUARY 27, 2020

If you’ve recently heard a lot of talk about a customer data platforms (CDPs) and they can help companies better understand and act on data, you’re not alone. What is a customer data platform? Why do customer data platforms exist? What kinds of data do they aggregate? Data lakes.

Data 59

Data Scale Social Media Technology 59

Blulogix

MARCH 22, 2024

By effectively increasing the depth of your service integration, you not only boost your revenue potential but also solidify customer loyalty by becoming a key contributor to their operational efficiency and innovation. Pathways to Maximize Service Penetration: 1.

Subscription 96

Subscription Payment Features B2B Consulting 96

ChurnZero

DECEMBER 2, 2022

Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? If (nearly) missed targets are becoming the norm, it might be time for you to dust off and revamp your customer segmentation strategy. We don’t have a one-to-many model because we are a Customer Success platform.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

Hull

JANUARY 10, 2021

If you’ve recently heard a lot of talk about a customer data platforms (CDPs) and they can help companies better understand and act on data, you’re not alone. What is a customer data platform? Why do customer data platforms exist? What kinds of data do they aggregate? Data lakes.

Data 52

Data Scale Technology Social Media 52

Valuize Consulting

JULY 13, 2022

The Science & Art Of Customer Success Operations. Continuous changes in technology stacks, market dynamics, pricing models, and economics are constantly threatening your ability to deliver consistent and optimal customer value. The answer: Customer Success (CS) Operations.

Interviewing 52

Interviewing Engineering Scale Revenue 52

Valuize Consulting

OCTOBER 18, 2024

We’ll examine how these teams can align their efforts with customer success, ultimately driving meaningful outcomes for B2B customers. Defining Customer Value in B2B In the context of B2B relationships, customer value should be understood as more than just the exchange of goods or services for payment.

Customer Lifetime Value 52

Customer Lifetime Value Payment Services Technical Advisors Payment Solutions 52

Sales Hacker

APRIL 6, 2022

The three roles or departments typically responsible for deciding to buy a CPQ include: Revenue operations : With CPQ applications, revenue operations leaders can unify sales-related processes across the company – from Sales to Account Management to Customer Success. Accurate revenue forecasting.

Scale 109

Scale Software Review Marketplace as a Service Outsourced Development 109

InsightSquared

JUNE 8, 2021

New integration provides automated enrichment and analytics of contacts identified during active sales cycles and customer relationships to reduce risk and improve forecast accuracy. This current workflow leads to incomplete contact data, creating significant blindspots for revenue teams that impact overall win rates and execution: .

Scale 62

Scale Forecasting Customer Lifetime Value Operational efficiency. 62

User Pilot

MAY 8, 2024

In the B2B SaaS context, these needs normally revolve around solving particular business problems, improving operational efficiency, or gaining a competitive advantage. For example, a company may seek a cybersecurity solution to ensure the safety of its operations and customer data. How to identify customer needs?

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Valuize Consulting

OCTOBER 23, 2024

While acquisition remains important, customer retention and expansion have proven equally vital to sustainable growth and competitive advantage. Having mentored leaders in customer success (CS) and customer experience (CX) for over a decade, Ive seen some of these professionals move into C-level roles.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

Valuize Consulting

SEPTEMBER 23, 2024

Now, buyers are looking for pricing models that closely tie vendor success to customer success. Outcome-based pricing flips the script on traditional subscription models by aligning costs with the tangible value customers receive. When customers achieve measurable outcomes, it’s a win-win.

Payments 52

Payments SaaS Payments B2B Pricing 52

Valuize Consulting

SEPTEMBER 23, 2024

Now, buyers are looking for pricing models that closely tie vendor success to customer success. Outcome-based pricing flips the script on traditional subscription models by aligning costs with the tangible value customers receive. When customers achieve measurable outcomes, it’s a win-win.

Payments 52

Payments SaaS Payments B2B Pricing 52

OPEXEngine

JANUARY 17, 2020

If your subscription gross margin exceeds the 70% median for smaller companies, and 78% for larger companies, as shown in the OPEXEngine database, investors will dive in to make sure that you are not manipulating the data. Customer Support is the call center support offering technical assistance. Cloud Operations / Platform Support.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

Valuize Consulting

OCTOBER 3, 2024

Yet, the majority of these companies have barely scratched the surface when it comes to transforming their approach to the customer lifecycle. Today’s market leaders recognize that true sustainable growth demands more than just customer-centric values and a customer success branded organization.

Scale 52

Scale B2B AI Retention 52

Valuize Consulting

OCTOBER 3, 2024

Yet, the majority of these companies have barely scratched the surface when it comes to transforming their approach to the customer lifecycle. Today’s market leaders recognize that true sustainable growth demands more than just customer-centric values and a ‘customer success’ branded organization.

Scale 52

Scale B2B AI Retention 52

Valuize Consulting

OCTOBER 3, 2024

Yet, the majority of these companies have barely scratched the surface when it comes to transforming their approach to the customer lifecycle. Today’s market leaders recognize that true sustainable growth demands more than just customer-centric values and a ‘customer success’ branded organization.

B2B 52

B2B Revenue Scale AI 52

BetterCloud

MAY 31, 2022

Without automation, IT faces an uphill battle to ensure that incoming employees have a smooth onboarding experience, while also preventing departing employees from creating data and security risks as they leave your organization. Workday is an essential SaaS application for many BetterCloud customers.

Operational efficiency. 52

Operational efficiency. Onboarding Cloud SaaS 52

User Pilot

JUNE 24, 2024

While CCM focuses on communicating with customers across various channels, CRM is dedicated to managing the overall relationship and data associated with customers. AI-based functionalities to manage customer interactions : AI automates routine tasks and personalized interactions and generates actionable insights.

Communication 59

Communication Management Technical Review Software Review 59

Valuize Consulting

NOVEMBER 5, 2024

Introduction In the fast-paced world of enterprise SaaS, understanding and optimizing the customer journey is pivotal for Customer Success (CS) teams aiming to enhance net dollar retention. This framework provides a lens through which organizations can identify and address operational complexities.

Scale 52

Scale Systems Review Social Media Retention 52

BetterCloud

JUNE 14, 2023

Lastly, we have added support for consuming array data when creating automations. BetterCloud bridges the employee lifecycle management gap between HR and IT, enhances process productivity, and enables data accuracy. Experience BambooHR native integration interactive demo video now !

Technical Review 52

Technical Review Systems Review Innovation Operational efficiency. 52

Hull

MAY 17, 2020

The organizations that fall in the former camp have made investments in the right processes and data infrastructure to optimize their business operations and ensure their employees are able to carry on with their work without major interruption. We at Hull research how to "join the dots" between your tools, teams and data.

Business 52

Business Operational efficiency. Mobile Data 52