Chart Mogul

DECEMBER 18, 2018

First 90 Days Plan for Customer Success Management. Most customer churn happens in the first 90 days. It will also help point out flaws in your product, sales, pricing plan and / or customer success strategy.” How we went from 10 to 200 paying customers in less than 6 months. The best of the rest.

Growth Hacking 74

Growth Hacking SaaS Systems Review Pricing 74

Incredo

OCTOBER 8, 2019

If your users are small and medium-sized enterprises, you can create a case studies deck elaborating who was your customer, what difficulties he was facing, how your software helped overcome difficulties. You can spice up your customer success stories with client testimonials. Top 3 Facebook groups where you can 1.

Acquisition 134

Acquisition Strategy Technical Review SaaS 134

User Pilot

OCTOBER 26, 2021

Using data and customer success stories , you’ll need to identify your Aha moments, Activation points, and ways of optimizing engagement to promote retention that will lead you to identify your North Star metric in four steps. It must be something that points to growing revenue, profit, and customer realization of value.

B2C 98

B2C Metrics B2B Retention 98

SaaStr

JUNE 10, 2021

Ep #402: Mårten Mickos, CEO of HackerOne, explains their innovative approach of packaging customer value derived from a variety of activities into an annually recurring subscription offering that delivers outstanding value to customers while simplifying the buying process and the customer journey. Is it software?

Outsourcing Services 162

Outsourcing Services Marketplace as a Service Outsourced Development Scale 162

User Pilot

FEBRUARY 4, 2023

WOW experiences are often associated with exceptional customer service but can also apply to the customer experience in other contexts. When you wow your customers with the right strategies, you create a happier user base and increase the odds of long-term customer success.

Social Media 97

Social Media Software Review Growth Hacking Education 97

Totango

JANUARY 10, 2019

At its core, customer success is simple: take care of your customers and they’ll take care of your business. Nurture relationships, and not only will customers receive excellent service and well-supported products, but your enterprise will be financially healthy in the long-run. And what new capabilities are available?

Engagement 63

Engagement Growth Hacking Enterprise Forecasting 63

Totango

JANUARY 24, 2019

Your customers should be your greatest obsession. The digital transformation of business has created a customer-centered economy built on subscriptions, personalized services, and new definitions of customer loyalty. Defining Your Customer. Listen to Your Customers. You might also like.

Engagement 55

Engagement Growth Hacking Social Media Subscription 55

User Pilot

MAY 19, 2021

SaaS marketers need to move fast and break things, but rather than jumping from one ‘shiny new growth hack’ to another, stick to a few tried and tested tactics first. The first thing you need to know to craft a successful marketing plan is…what your users “hire” your product for. Generating customer loyalty.

B2B 119

B2B Marketing SaaS Social Media 119

Outseta

JANUARY 10, 2020

Forte fees are payment processing expenses that have grown significantly over 2018 as we’ve processed more subscription payments. The growth that we’ve realized in website traffic and account sign-ups has happened very organically—we’re continuing to focus on customer success first, unit economics second, and then growth.

SaaS Payments 55

SaaS Payments Scale Payment Methods Payment Solutions 55

wepay

FEBRUARY 20, 2018

For traditional businesses the focus is more on Convert and for SaaS it tilts a bit more toward Retain due to the prevalence of the subscription model. You can’t Retain a customer that you haven’t already Attracted and Converted. Nick’s point is that getting customers to value faster is one of your best sales tools for growth.

SaaS Payments 40

SaaS Payments Strategy Payments SaaS 40

User Pilot

JUNE 28, 2024

Collaboration : Experience working with product, sales, and customer success teams to align marketing strategies. Growth Hacking Mini-Degree (Growth Tribe) : While not a traditional certification, this program gets mentioned for its practical approach to growth hacking, a core skill for user acquisition.

Acquisition 52

Acquisition Scale Artificial Intelligence Data Analysis 52

User Pilot

JUNE 18, 2024

Analyze key metrics such as customer acquisition cost (CAC) , customer lifetime value (CLV), and churn rate to optimize marketing strategies and drive customer retention. Collaborate with cross-functional teams, including sales, product management, and customer success , to ensure alignment on product positioning and messaging.

Product Marketing 52

Product Marketing Management Marketing Customer Lifetime Value 52

User Pilot

JUNE 28, 2024

Analyze key metrics such as customer acquisition cost (CAC) , customer lifetime value (CLV), and churn rate to optimize marketing strategies and drive customer retention. Collaborate with cross-functional teams, including sales, product management, and customer success , to ensure alignment on product positioning and messaging.

Product Marketing 52

Product Marketing Technical Review Management Marketing 52

User Pilot

JUNE 26, 2024

Analyze key metrics such as customer acquisition cost (CAC) , customer lifetime value (CLV), and churn rate to optimize marketing strategies and drive customer retention. Collaborate with cross-functional teams, including sales, product management, and customer success , to ensure alignment on product positioning and messaging.

Product Marketing 40

Product Marketing Management VP of Engineering Marketing 40

SmartKarrot

AUGUST 26, 2021

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue. Things have totally transformed the second customer success as a niche has walked into that door. It has been the greatest B2B movement since the advent of the subscription business model. By R “Ray” Wang.

SaaS 10

SaaS Growth Hacking Scale Social Media 10

SmartKarrot

APRIL 24, 2020

When the convergence of low customer retention rates and higher churn, creates a deadlock in business growth, ‘ client success manager ’ comes in. What is Client Success? When talking with respect to B2B businesses, the term is often rephrased as client success. . What is a Client Success Manager?

Management 11

Management Technical Review Acquisition Customer Success 11

SmartKarrot

FEBRUARY 16, 2022

Alexander Theuma is the founder of SaaStock – a one-stop source for B2B SaaS companies to supercharge their growth. He also founded SaaScribe to help founders, customer success teams , sales executives, marketing professionals, and growth hackers. Lincoln Murphy is one of the world’s leading customer success experts.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

Incredo

NOVEMBER 1, 2019

As pricing for certain SaaS products increases, customers become less willing to spend their money without at least knowing that there are real live, actual trustworthy human beings behind the company’s website URL. This one is less common in the SaaS industry but in general is considered by subscription based service providers.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Baremetrics

MARCH 23, 2020

Signs that you have a churn problem If you run a SaaS or subscription business, you’re in a constant battle to reduce churn as much as possible because it improves your monthly recurring revenue (MRR) and creates more sustainable growth. If a user churns, it usually happens within the first month of their subscription.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

User Pilot

JULY 24, 2023

We’re all familiar with the basics of SaaS product marketing such as attracting users to a SaaS product with a subscription business model. TL;DR SaaS marketing is the process of launching a product, building awareness, landing customers, retaining them, and increasing their lifetime value. Retaining customers.

SaaS Payments 94

SaaS Payments Marketing Payment Solutions SaaS 94

ProfitWell

APRIL 6, 2020

Last week, the Growth Hack Group hosted an entrepreneurs office hours Q&A called “During Tough Times,” to discuss the current state of the economic crisis from three different perspectives. The onus is on us to focus on brand, focus on education, and ultimately focus on a great user experience to convert prospects into customers.

Growth Hacking 59

Growth Hacking Content Marketing B2B Education 59