Valuize Consulting

SEPTEMBER 30, 2024

While the core product addresses the fundamental need and the actual product provides the tangible goods or services, it’s the augmented product that often sets a brand apart. It’s the essence of what the product or service deliversbeyond the physical item itself.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

Valuize Consulting

SEPTEMBER 30, 2024

While the core product addresses the fundamental need and the actual product provides the tangible goods or services, it’s the augmented product that often sets a brand apart. It’s the essence of what the product or service delivers—beyond the physical item itself.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

SaaStr

JUNE 16, 2020

Companies were very focused on customer success, retaining existing customers just checking in, seeing how customers were doing, assessing the health of the business, assessing the health of their own employees, really focusing on upsell, closing existing deals, and not as much focusing on top of the funnel.

Sales Hiring 216

Sales Hiring Scale SaaS Payments Payment Services 216

OPEXEngine

FEBRUARY 22, 2022

An additional non-financial constraint is a fact that these customers typically lack experience in software procurement and implementation, and this adds friction to the sales cycle. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

User Pilot

AUGUST 21, 2024

For instance, if a trial user of your graphic design platform frequently uses the social media template creation feature, you could send an email highlighting upcoming webinars on social engagement, exclusive template bundles for paid users, or a limited-time discount offer. churn rates, product usage), and general business data (e.g.,

Data 105

Data Social Media Interviewing User Experience 105

User Pilot

JULY 14, 2022

A common misconception is that user onboarding is simply about getting users to sign up for your product or service. In a nutshell, great user onboarding is all about helping your audience realize value at whatever stage they’re at, whether they’re completely new users or experienced customers discovering a new feature.

Onboarding 98

Onboarding User Experience Marketplace as a Service Social Media 98

Valuize Consulting

FEBRUARY 24, 2022

Cutting-edge Customer Intelligence and impactful customer insights are powerful competitive advantages in the new subscription economy, and if you’re not making the most of your customer data, your NDR could take a hit. . Customer Intelligence allows you to do just that. Watch Webinar.

Revenue 52

Revenue Scale Marketplace as a Service Data 52

User Pilot

OCTOBER 31, 2022

You need to understand how customers are responding to using your application or service and build up an idea of their loyalty over time. You can customize these so they fit the tone and aesthetics of your overall brand, and even better configure custom triggers and frequency settings to launch them exactly when you need them.

Onboarding 98

Onboarding Software Review Marketplace as a Service Underperforming Technical Team 98

SaaSOptics

MAY 19, 2022

The answer lies in your product or service’s value proposition. If your acquired customers/accounts suffer from low CLV, it could be due to one of the following reasons: You’re not leveraging the total value of your SaaS through competitive pricing. Your product roadmap is misaligned with customer needs.

Acquisition 59

Acquisition Scale Strategy Software Review 59

All that Saas

JULY 8, 2021

In this roundup, we are going to talk about some of the best email marketing services and software on the market for effective delivery, automated marketing, and increased outreach & sales. Do you want to build strong customer relationships? What are the Best Email Marketing Services in 2021? You need to switch to emails.

Software Review 52

Software Review Marketing Software Scale 52

SmartKarrot

JULY 16, 2021

Role: Director of Customer Success Location: Remote, San Francisco Bay Area Organization: OpenComp As a Director of Customer Success, you will build a global customer success organization to support customers from onboarding, activation, and training through to long-term multi-stage renewal and expansions projects.

Customer Success 10

Customer Success Healthcare Consulting Sales Hiring 10

Point Nine Land

APRIL 21, 2021

In SaaS vs. marketplaces? How to efficiently collect feedback from customer-facing teams? As your company grows, the customer facing teams (sales, customer support, customer success,…) are growing and the number of questions flowing to the product teams is growing: Is it possible to do this?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SmartKarrot

OCTOBER 13, 2023

The insights derived can help tailor products, services, and experiences that mirror their expectations and desires. Segmentation: The age-old saying, “One size doesn’t fit all,” rings especially true in the customer-centric realm. The route t o customer loyalty is paved with understanding and solving their problems.

Retention 10

Retention Strategy Marketplace as a Service Innovation 10

SaaStr

JUNE 10, 2020

They’ve got to find their travelers and get them home, but there’s more than that that we’re hearing from our customers. Everyone, customer success. Launch it to our customers, launch it to the sales team, launch it to prospects.” Could we create a webinar to bring them together?

Travel 241

Travel Scale Marketing Outsourcing Services 241

SaaStr

JANUARY 28, 2020

Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. Obviously, marketing and investments are expensive and we know the cost to keep a customer is obviously a lot less. The customers love her, right?

Sales Hiring 246

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 246

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 299

SaaS Payments Scale Payment Services Payment Solutions 299

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Following Sailthru’s sale to CM Group in 2018, Cassie took on the expanded role of Chief Customer Officer for CM Group’s 200MM+ martech portfolio. Anita Nielsen. Anne Slough.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

Sales Hacker

SEPTEMBER 2, 2019

Any activity that stimulates interest in a product/service and attracts potential customers for the purpose of filling the sales pipeline. Some of the most effective lead generation activities today include digital marketing, cold emails, cold calls, SEO, webinars, paid search, social media, and online advertising. Case studies.

Scale 101

Scale Social Media Sales Hiring Marketplace as a Service 101

User Pilot

OCTOBER 26, 2023

Market development Market development, also known as market expansion, involves selling existing products or services to new markets. Its aim is to find untapped opportunities in new geographic regions or with different customer groups, which might have similar needs to the original target customer. It gets even better.

Acquisition 105

Acquisition Scale Marketplace as a Service Onboarding 105

User Pilot

AUGUST 30, 2023

This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights.

Scale 105

Scale Growth Hacking AI Consulting 105