SaaStr

FEBRUARY 7, 2023

The goal is to help each other learn something new, find mentorships, create partnerships, and exchange strategies. Braindates are 1:1 and small group networking sessions designed for you to share knowledge and network with like-minded SaaS leaders during SaaStr Europa.

VP of Engineering 296

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 296

SaaStr

MARCH 7, 2021

Cash was tight and I didn’t know any great VPs of Biz Dev, so between myself and my VPs of Sales, Product and Customer Success, we all jointly managed our key partners. 5/ Moving from CTO-led -> VPE-led dev team. This is pretty well understood today, but was fairly new to me. More here. It always works.

Part-Time VPE 296

Part-Time VPE Sales Recruiting Sales Hiring Scale 296

SaaStr

JULY 5, 2024

Some are decades-old problems, while others have emerged from this new world we’re in. Also, determine whether you have the right CTO to handle these changes. If they aren’t sure how to integrate AI into your product, ask if you need a new CTO. By having customer success report to sales, you weaponize them.

CTO Hire 210

CTO Hire Sales Hiring New CTO Venture Capital 210

SaaStr

JULY 14, 2022

The founders and execs of the most successful SaaS companies candidly shared their playbooks, learnings and expertise on the Strategy Stage. We had Lew Cirne, Founder & CEO of New Relic, Dharmesh Shah, Co-Founder & CTO of HubSpot and for the first time at Annual, we added office hours with the top VCs in SaaS.

Scale 310

Scale Sales Recruiting CTO Hire New CTO 310

SaaStr

JANUARY 22, 2021

It’s imperative to incorporate critical elements in your product-led strategy to ensure its success. Ciara Peter (Gainsight VP of Product & Design) and Mickey Alon (CTO & Founder of Gainsight PX) share their practical tips for product leaders looking to achieve business growth. Product-Led Growth: The Disruptive GTM Strategy.

Scale 287

Scale New CTO CTO Acquisition 287

SaaStr

SEPTEMBER 10, 2021

Recently, I spent several hours with a new but great friend who has been on a vaguely similar journey to me. In my first start-up as a founder, I had a great CTO and VPE and a pretty darn good VP Ops from the very beginning. This friend is one of the hardest working people in the industry. 20×7, near as I can tell.

Part-Time VPE 296

Part-Time VPE CTO Hire AWS New CTO 296

SaaStr

JULY 13, 2023

It’s too much to learn on the fly for most new VPs of Sales. So, as leaders, you have to start from scratch and hire new people who weren’t trained in horrible ways or hire people who have been around long enough to know that sales are hard and deals can take six months to close. The CTO isn’t that good.

CTO Hire 242

CTO Hire Sales Recruiting Sales Hiring Scale 242

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 181

New CTO Sales Hiring B2C CTO Hire 181

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 293

Part-Time VPE Technical Cofounder CTO Hire New CTO 293

SaaStr

NOVEMBER 11, 2022

But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. And the best CTO I know in the world is the CEO.

Outsourcing Services 243

Outsourcing Services Banking CTO Hire New CTO 243

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Customers’ expectations are higher than ever with more access to information and options. I’m sure many of you use New Relic. Jay Snyder: Yeah.

Payment Methods 271

Payment Methods Merchant Services Scale Payments 271

Valuize Consulting

OCTOBER 7, 2021

Customer Success Is A Growth Engine. You Just Need An Effective Customer Success Metric To Prove It. In contrast, newer functions like Customer Success don’t have a standard set of metrics that can be used to easily showcase the ROI. NDR Efficiency: The New Customer Success Economics.

Customer Success 52

Customer Success New CTO Scale Headcount 52

Kellblog

APRIL 1, 2021

Spokes, e.g., include: sales/AEs, sales/SEs, product marketing, analyst relations, customer success, customer support, professional services, existing customers, prospective customers, the CTO, engineering (e.g., technical debt), and more. built on an outdated one), shortcut-driven (e.g., wrote bad code).

New CTO 110

New CTO CTO Engineering Customer Support 110

Stax

FEBRUARY 20, 2024

As CTO, Sundt will accelerate the delivery of new products, features, and functionality that unlock and drive increased value for Stax customers and partners. As CTO of Clearent by Xplor, he helped grow its transaction processing from $2 billion to over $20 billion annually. and Canada.

CTO 88

CTO Payments Stax Merchant Services 88

Stax

AUGUST 14, 2024

Krahl brings more than 25 years of experience in integrated payments partnerships and sales across verticals such as healthcare, government, and technology companies, including senior level roles with Elavon, TSYS, and at his own successful consulting firm. and Canada. For more information, visit staxpayments.com.

Payments 88

Payments Stax Payment Solutions Payment Services 88

FastSpring

DECEMBER 11, 2020

You need something that makes you think about your digital business in a new way, renews your motivation, and helps you be more innovative. I don’t create companies for the sake of creating companies, but to get things done.” – Elon Musk, CEO & CTO of SpaceX, Investor in PayPal. Ecommerce Inspiration. I love this.

Payment Methods 148

Payment Methods Underperforming Technical Team New CTO Payment Services 148

Stax

AUGUST 19, 2024

Neiconi brings more than 15 years of experience in risk and fraud management leadership to his new role, with a deep background in developing fraud risk solutions, risk data collection and analysis, and compliance. Stay Payments , a leading payment technology provider, has appointed Valentin Neiconi as Chief Risk Officer. and Canada.

Merchant Services 88

Merchant Services Stax Payments Payment Services 88

Sales Hacker

SEPTEMBER 20, 2024

and a New Era in Sales Tech Last week, we unveiled Operator , the first company incubated within GTMfund, alongside the announcement of a $3.6 The Co-Founders brought in an insanely talented team: Pleasant Middelhof , (COO), Jeremy Jonas (CTO), and Carl Gunderson (Software Engineer). Interested to learn more, click here.

Technical Review 74

Technical Review Scale Technical Cofounder New CTO 74

User Pilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. Much of the success here depends on how competent and motivated the CTO and their team is.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

FastSpring

DECEMBER 22, 2020

With this new investment, we are already increasing our pace of innovation and have a very exciting roadmap of things to come over the next 12 months. We are enhancing nearly all aspects of our ecommerce and payments capabilities to make our customers even more successful. We added three new executives to our team.

Payment Methods 126

Payment Methods Payment Services Payment Solutions Payments 126

ProfitWell

FEBRUARY 4, 2020

RevOps is a centralized function that helps recognize and align revenue from sales, marketing, and customer success. RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title. Said hops came from a new cultivar out of the Pacific Northwest called Cascade.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. They have a core philosophy that you cannot have a successful high-growth software company if your core metrics around Customer Success are not strong, including NPS.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations.

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

Intercom, Inc.

JULY 10, 2018

Moving fast is key, but it can be helpful to test a new feature with a certain segment of users before you roll it out to everyone. In the past, I’ve seen people try everything to gather valuable feedback from customers: On site meetings. PM asks sales or customer success for an intro to a client so they can jump on the phone.

Business 106

Business SaaS New CTO CTO 106

SaaStr

APRIL 4, 2019

In the last two years there have been so many new services around security, around machine learning that literally did not exist. What is their biggest challenge and what should they be focused on, whether they’re a CEO or a CTO, what would you say they should be focused on today? Who are the new developers?

Cloud 173

Cloud Scale Trends Machine Learning 173

Intercom, Inc.

JANUARY 5, 2022

And then, in the 50s, they introduced this new thing, and there was resistance. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Liam: The whole area is a new space. New year, new job.

Scale 211

Scale Software Review compliance Technical Review 211

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Natalia Luneva

APRIL 30, 2021

Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 Our community is the best way for us to inform our customers about upcoming updates and new features. We measure the success of our community by the direct feedback to our posts.

Marketing 98

Marketing Social Media SaaS New CTO 98

OPEXEngine

FEBRUARY 13, 2020

To combat this and be more agile, SaaS management is morphing and restructuring functional management and multiplying the number of new C-Suite titles like Chief Customer Officer, Chief Revenue Officer, and Chief Product Officer, not to mention Chief Performance Officer and Chief Security Officer. Chief Product Officer.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

OPEXEngine

NOVEMBER 11, 2020

To outline a hands-on, effective approach to customer health scoring, Underscore VC sourced insights from the Customer Success Core. After Jebbit raised its Series B, Michael Marcus, VP of Customer Success (CS), sat down with his team to plan their scale-up operations. Drive new levers of growth.

Startup 91

Startup Scale Systems Review Technical Review 91

Chart Mogul

MARCH 5, 2019

“Segmentation gets people to make decisions” Travis Logan, CTO & Co-Founder, Justuno. For example, what information are you currently capturing when a new visitor arrives at your site? With this information, you could automatically build segments within your new visitor audience. right in your welcome pop-up?

Merchant Services 73

Merchant Services Scale New CTO CTO 73

Sales Hacker

OCTOBER 13, 2020

And by the time the song comes out, you’re not even going to really appreciate it because you’ve written 20 new songs, and those are the ones that you can’t wait to hear. And I always just also love to hear about companies that are started outside of New York City and San Francisco. So it’s a great story.

Marketplace as a Service 112

Marketplace as a Service CTO Hire Sales Recruiting Scale 112

SmartKarrot

OCTOBER 18, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Cross-sell and upsell the products to drive customer growth. Apply here: [link].

Customer Success 19

Customer Success Sales Hiring CTO Hire New CTO 19

ProfitWell

DECEMBER 6, 2019

That’s what David Apple—customer success and sales guru at Notion— is asking. Along with: What’s the ROI of your customer success manager? But we know customer success reduces churn and increases expansion revenue, so CSMs do have a very serious purpose in an organization. Weekend Wisdom.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

Upscope

JANUARY 5, 2020

It’s the underpinning of your go-to-market strategy and impacts everything from marketing to sales, to customer success and the product itself. My really crude definition : When I come across a new product I tend think "Wtf is this? Is sending and receiving mails a new shiny technology? Create a new category.

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

Sales Hacker

SEPTEMBER 29, 2020

Keys to success when scaling a company [10:56]. Major challenges facing a new CEO [19:40]. It really lended itself to being this new category, this post signature type of contract product. And talking about folks, about contract management software, we’re like, it’s not a new category. Sam’s Corner [28:45].

Scale 119

Scale CTO Hire CTO Coach Scaling 119

Chart Mogul

JULY 1, 2020

Simply put, you conduct customer discovery interviews before launching a new product, or whenever you want to discover potential customers. User Interviews is an example of a product born out of customer discovery interviews. They both might be right, but there could also be other reasons your customers chose you.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76