Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. We attribute a large part of that to being able to be proactive with customers”.

Scale 237

Scale Headcount Mobile Communication 237

Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making.

Revenue 106

Revenue Operational efficiency. Scale Customer Success 106

Blulogix

MARCH 25, 2024

Recurring & Usage Billing Unraveling Financial Complexity: Financial operations in the subscription model are fraught with challenges that can impede scalability and operational efficiency. Recurring & Usage Billing Navigating the Maze of Customer Success: 1.

Payment Services 94

Payment Services Payment Features B2B Payments 94

ChurnZero

DECEMBER 1, 2023

The essential handbook for building the modern customer success program Are you ready to elevate your SaaS business with a robust customer success program? Dive into “the ultimate guide to customer success in SaaS” and gain the insights and strategies you need to create a high-performing customer success team.

Customer Success 52

Customer Success SaaS Compensation Operational efficiency. 52

ChurnZero

MARCH 22, 2023

They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take. Lately, many customer success (CS) teams have been downsized or eliminated because of global economic uncertainty. The post Facing economic challenges in Customer Success?

Customer Success 59

Customer Success Headcount Finance Leadership 59

Kellblog

OCTOBER 19, 2022

What does is work is to adopt a three-musketeers attitude across sales, marketing, customer success, and professional services. (Yes, I then run through a punch list of ideas, some obvious and some less so, structured in four groups, about how you can drive GTM efficiency: Work better together. Improve operating efficiency.

Sales Hiring 98

Sales Hiring Operational efficiency. Customer Success Sales 98

Valuize Consulting

JUNE 9, 2022

Are You Missing The Mark On CS Operations? If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? They Optimize The Customer Lifecycle.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

Valuize Consulting

DECEMBER 22, 2021

In order to drive industry-leading retention and reduce churn , Sales needs to acquire the right customer for your organization’s unique offerings. Engage Your Customer Success Organization In The Value Selling Framework. Create A Joint Customer Success Plan.

Customer Success 52

Customer Success Sales Retention Operational efficiency. 52

ChurnZero

OCTOBER 1, 2024

From creating instant emails to summarizing customer accounts in seconds, AI is a dream tool for CSMs. Are you strategically segmenting your customers, and, if so, is your segmentation strategy working? Provide recommended ranges for customer segmentation based on ARR from this data set. tip: include the data set).

AI Search 52

AI Search AI Customer Success Strategy 52

CustomerSuccessBox

APRIL 18, 2019

Segment, leaders in synthesizing first-party customer data, and CustomerSuccessBox, an Outcome driven Customer Success platform for B2B SaaS, join hands to deliver desired outcomes. Eliminating all developer dependencies for customer success technology roll out.

Customer Success 40

Customer Success Operational efficiency. B2B Mobile 40

InsightSquared

JANUARY 30, 2020

Although the concept of revenue operations is fairly new, it is by no means a new function. It’s the alignment of existing business functions—Marketing, Sales, and Customer Success—into one team that is driven by a single goal: growing revenue. As noted earlier, revenue operations is meant to support marketing efforts.

Revenue 77

Revenue B2B Marketing Operational efficiency. 77

Blulogix

MARCH 22, 2024

By effectively increasing the depth of your service integration, you not only boost your revenue potential but also solidify customer loyalty by becoming a key contributor to their operational efficiency and innovation. Pathways to Maximize Service Penetration: 1.

B2B 96

B2B Payment Features Subscription Consulting 96

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Today I have to manage and track health and my customer success, right?

Payment Methods 226

Payment Methods Merchant Services Scale Payments 226

ChurnZero

DECEMBER 2, 2022

Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? If (nearly) missed targets are becoming the norm, it might be time for you to dust off and revamp your customer segmentation strategy. We don’t have a one-to-many model because we are a Customer Success platform.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

Valuize Consulting

JULY 13, 2022

The Science & Art Of Customer Success Operations. Continuous changes in technology stacks, market dynamics, pricing models, and economics are constantly threatening your ability to deliver consistent and optimal customer value. The answer: Customer Success (CS) Operations.

Interviewing 52

Interviewing Engineering Scale Revenue 52

SaaStr

AUGUST 7, 2020

We were really impressed with her and she ended up becoming one of your… I kept saying, “You need to hire her,” and she became one of your customer success managers, if I recall. I don’t know if you recall, but we were at dinner one time and there was a waiter that she just blew us away. Trisha Price: Yes.

Payment Solutions 161

Payment Solutions Pricing Payments Payment Services 161

Sales Hacker

FEBRUARY 6, 2023

You can improve ops efficiency During difficult economic times, operational efficiency takes on a special importance. A continuous planning approach leads to dramatic improvements in ops efficiency. These operational efficiencies save the ops team time and money.

Sales Hiring 86

Sales Hiring Software Review Systems Review Operational efficiency. 86

Valuize Consulting

OCTOBER 18, 2024

We’ll examine how these teams can align their efforts with customer success, ultimately driving meaningful outcomes for B2B customers. Defining Customer Value in B2B In the context of B2B relationships, customer value should be understood as more than just the exchange of goods or services for payment.

Customer Lifetime Value 52

Customer Lifetime Value Payment Services Technical Advisors Payment Solutions 52

Valuize Consulting

DECEMBER 17, 2024

Defining the right Customer Success Manager (CSM)-to-account ratio is a nuanced challenge. This applies to any customer success focused role assigned a portfolio of accounts. Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

User Pilot

MAY 22, 2024

A customer success platform for monitoring customer health scores and expansion opportunities. Prices are customized but begin at $40,000/year. Gainsight Customer Success. An AI-powered customer success tool that helps identify and remove friction points across the customer’s lifecycle.

Software Review 105

Software Review Technical Review Software Systems Review 105

User Pilot

JUNE 22, 2023

Reduce customer service costs : Reducing the support team load means fewer support resources are needed. Improve operational efficiency : By reducing the load, you can streamline business processes to help the support team complete their tasks faster.

Customer Support 96

Customer Support Underperforming Technical Team AI Search Social Media 96

Valuize Consulting

OCTOBER 23, 2024

While acquisition remains important, customer retention and expansion have proven equally vital to sustainable growth and competitive advantage. Having mentored leaders in customer success (CS) and customer experience (CX) for over a decade, Ive seen some of these professionals move into C-level roles.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

OpenView Labs

FEBRUARY 13, 2019

I am often asked the question whether customer success needs to create different versions of customer journeys for their various customer types, or even a customer journey for each customer. Doing so does not scale nor is it feasible to run your operations differently for each customer.

Operational efficiency. 53

Operational efficiency. Customer Success Education Development 53

Valuize Consulting

SEPTEMBER 23, 2024

Now, buyers are looking for pricing models that closely tie vendor success to customer success. Outcome-based pricing flips the script on traditional subscription models by aligning costs with the tangible value customers receive. When customers achieve measurable outcomes, it’s a win-win.

Payments 52

Payments SaaS Payments B2B Pricing 52

Valuize Consulting

SEPTEMBER 23, 2024

Now, buyers are looking for pricing models that closely tie vendor success to customer success. Outcome-based pricing flips the script on traditional subscription models by aligning costs with the tangible value customers receive. When customers achieve measurable outcomes, it’s a win-win.

Payments 52

Payments SaaS Payments B2B Pricing 52

User Pilot

MAY 8, 2024

Customer needs are desires, requirements, and expectations customers have when they look for a product or service. In the B2B SaaS context, these needs normally revolve around solving particular business problems, improving operational efficiency, or gaining a competitive advantage. How to identify customer needs?

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

InsightSquared

JUNE 8, 2021

Being single threaded is one of the biggest challenges in sales and customer success, yet most organizations lack visibility into which contacts are engaged, those that are not, and opportunities to deepen relationships,” said Russ Artzt, Executive Chairman, RingLead.

Scale 62

Scale Forecasting Customer Lifetime Value Operational efficiency. 62

Valuize Consulting

OCTOBER 3, 2024

Yet, the majority of these companies have barely scratched the surface when it comes to transforming their approach to the customer lifecycle. Today’s market leaders recognize that true sustainable growth demands more than just customer-centric values and a customer success branded organization.

Scale 52

Scale B2B AI Retention 52

Valuize Consulting

OCTOBER 3, 2024

Yet, the majority of these companies have barely scratched the surface when it comes to transforming their approach to the customer lifecycle. Today’s market leaders recognize that true sustainable growth demands more than just customer-centric values and a ‘customer success’ branded organization.

Scale 52

Scale B2B AI Retention 52

Valuize Consulting

OCTOBER 3, 2024

Yet, the majority of these companies have barely scratched the surface when it comes to transforming their approach to the customer lifecycle. Today’s market leaders recognize that true sustainable growth demands more than just customer-centric values and a ‘customer success’ branded organization.

B2B 52

B2B Revenue Scale AI 52

Sales Hacker

JANUARY 29, 2018

CSM: Customer Success Manager – Achieves recurring use of the service. PODs should operate between 80-120% of quota. Once a POD operates efficiently, do not add AEs to it. SDR: Sales Development Rep – S tarts a conversation with a client through outbound actions such as emails/calls. The Sales POD.

Sales Recruiting 80

Sales Recruiting Scale Sales Hiring Sales 80

Valuize Consulting

NOVEMBER 5, 2024

Introduction In the fast-paced world of enterprise SaaS, understanding and optimizing the customer journey is pivotal for Customer Success (CS) teams aiming to enhance net dollar retention. Visibility: A common challenge across organizations is the lack of transparency and unified perspectives on the customer journey.

Scale 52

Scale Systems Review Social Media Retention 52

Kellblog

MARCH 11, 2020

A $25K StartFast offering that walks through a standard checklist is everything a customer needs for a successful implementation. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

Payrix

APRIL 2, 2024

So that’s where marketing led initiatives are going to generally help you get out in front of your customers, create the mindshare, the awareness, so that you can then use a customer success team. Value added services, as the name suggests, bring additional value to a software platform’s core payment processing solution.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

OPEXEngine

JANUARY 17, 2020

Cliff Rosell, founder Lazy Genius Solutions (an outsourced finance and RevenueOps firm) says, “I’ve been seeing the difference between Customer Success and Customer Support defined as Reactive (Customer Support), Proactive (Customer Success).”. Cloud Operations / Platform Support. Third-party Fees.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

InsightSquared

MARCH 8, 2021

Nehcole Felix – Customer Success Manager. I’ve helped many companies to build processes and drive value through various Account Management and Customer Success roles. Jackie Steger – Manager, Customer Suc cess. and take physical measures to reduce gender inequality. .

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

SmartKarrot

JANUARY 19, 2022

Role: Director of Customer Success Location: Nashville Metropolitan Area, US (Hybrid) Organization: LNCsearch As a Director of Customer Success, you will manage the workflow of the call center and ensure compliance with established benchmarks and standards. Function as the voice of the customer. Apply here: [link].

Merchant Services 3

Merchant Services Customer Success Scale Outsourced Development 3