Unbounce

JUNE 16, 2020

For example, ActiveCampaign’s reseller program offers beefier discounts to partners as they grow, letting them set their own pricing and pocket the difference: ActiveCampaign’s reseller program offers deeper discounts on pricing as more sales are made, creating an incentive to go big. This generates recurring revenue.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

CustomerSuccessBox

JUNE 8, 2021

TL;DR: Customer success is one of the top 10 fields for employment in the tech sector and the Most Customer success departments have different structures to suit each of their unique requirements consisting of a Vice president of Customer Success or Chief Customer success officer, Director of Customer Success and Customer success managers.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

ChurnZero

DECEMBER 18, 2020

With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been nothing short of challenging in many ways. . Q&A Recap: Speakers: Megan Macaluso , VP Customer Success & Operations, ESG. Jay Nathan , Chief Customer Officer, Higher Logic.

Customer Success 87

Customer Success Sales Recruiting Sales Hiring Finance 87

Totango

MARCH 19, 2021

The traditional customer journey infographic envisioned the customer’s experience from a sales and marketing standpoint, visualizing a funnel marking the steps from a lead acquisition through a sale, also known as the buyer’s journey. Keep in mind that onboarding can also begin in the presales process.

Sales Recruiting 125

Sales Recruiting Onboarding Branding Retention 125

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. set by your manager.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

User Pilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. They also manage finances and supervise one or more engineering teams.

Sales Hiring 90

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 90

User Pilot

JULY 28, 2024

Subscription Management & Upselling : Assist users with subscription management (e.g., plan changes, renewal options, payment inquiries) and identify potential upsell opportunities based on user behavior and needs. Subscription Management & Upselling : Assist users with subscription management (e.g.,

Retention 52

Retention Payment Solutions Sales Recruiting Development Team Review 52

SmartKarrot

MARCH 31, 2022

Role: Customer Success Director Location: Denver, CO, US Organization: E Source As a Customer Success Director, you will be the primary point of contact for the customers, acting as a concierge for all of E Sources offerings. Management of renewals for subscription memberships.

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Systems Review 19

SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Kristen Habacht runs EDR sales at Atlassian, which I got a check today, $40 billion-$50 billion company. She manages a huge global team. Four, people in the sale? Jason Lemkin: None.

Merchant Services 178

Merchant Services Scale Sales Recruiting Sales 178

SaaStr

JUNE 4, 2019

I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. Worked as an AE and then a sales manager. Decided to go to business school, did that for a little bit and then came out in management consulting, a company. So, they’re a B2B piece.

Sales Recruiting 169

Sales Recruiting Scale Underperforming Technical Team Pricing 169

Sales Hacker

APRIL 21, 2021

“It looked like being the pain in the butt BDR who asked way too many questions, broke anything that could possibly be broken, and paid for my own subscriptions to software just because I wanted to tinker with things before I had to bother asking for approval and budget.”. Do you love chasing down the sale? Unified data problems.

Scale 104

Scale Technical Review Sales Recruiting Technical Advisors 104

SmartKarrot

NOVEMBER 15, 2022

Role: Customer Success Manager Location: Cincinnati, OH (On-site) Organization: Motion Recruitment As a Customer Success Manager, you will own and efficiently manage multiple accounts, brands, and programs. Establish them as a key partner of their customers.

Customer Success 19

Customer Success Sales Recruiting Outsourced Development Construction 19

OpenView Labs

NOVEMBER 16, 2021

Annual Recurring Revenue (ARR). The value of your contracted subscriptions taking into account revenue added/lost from components such as new sales, renewals, upsells, churn, etc. It excludes indirect costs such as sales and distribution costs. Customer Acquisition Cost (CAC). Average Time to Recover CAC.

Benchmarks 71

Benchmarks Scale Metrics Sales Recruiting 71

User Pilot

JULY 22, 2023

In this guide, we’re going to show you how a land and expand strategy can help you grow your revenue generation from existing clients by deploying a foot-in-the-door approach with your sales team! You need a clear target market, proper positioning, product-market fit, and the right sales process for a land and expand strategy to work.

Strategy 69

Strategy Sales Recruiting Customer Success Acquisition 69

Sales Hacker

JANUARY 22, 2020

If you think sales is a simple job, I have a few hundred professional connections who would like a word with you. There’s a range of key skills that separate the best from the rest, and success belongs to companies who can identify and hire reps who have those precious skills. By mastering your sales interview questions.

Sales Hiring 82

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 82

SmartKarrot

FEBRUARY 17, 2022

If your different channels are sending different messages to your customers, they will become confused and overwhelmed. Any company adopting such an approach need not any competitor to gradually bring down their sales and growth perspective. In a nutshell, everything for the customers will be seamless and effortless. .

Sales Recruiting 10

Sales Recruiting B2B Sales Hiring Technology 10

OpenView Labs

OCTOBER 11, 2019

After a few years, however, we realized that a subscription model would deliver more value for us and for our users. It would help us establish a more predictable and consistent income based on recurring revenue instead of one-time purchases. I’ve had roles in almost every function from sales to product to customer success.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

SmartKarrot

OCTOBER 7, 2021

Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed.

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

SmartKarrot

OCTOBER 28, 2021

Role: VP, Customer Success Location: New York, NY, US Organization: TripActions As a VP of Customer Success, you will build and lead a North American Customer Success organization across all levels. Make proactive recommendations to marketing, programming, and event management using data analysis.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Data Analysis 19

User Pilot

MAY 20, 2024

Implement a customer success program to exceed customer expectations. The term can also refer to a business strategy aimed at building long-term relationships with customers and strengthening their loyalty. Why is it important to retain customers? Customer retention is at the core of SaaS product success.

Retention 93

Retention Strategy Sales Recruiting Scale 93

SmartKarrot

FEBRUARY 2, 2022

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Numerator As a Customer Success Director, you will manage a client relationship after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

User Pilot

JULY 21, 2024

They use customer information to identify churn risks, understand customer needs, and measure the effectiveness of retention programs. Collaborate with other departments : They work closely with marketing, sales, and customer success teams to ensure a cohesive customer experience that fosters loyalty.

Retention 52

Retention Management Sales Recruiting Scale 52

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

Scale 103

Scale Payment Methods Sales Recruiting SaaS Payments 103

Tom Tunguz

FEBRUARY 24, 2015

But when a repeatable sales process seems to have been discovered, it’s time to develop the startup’s revenue forecast. Revenue forecasts accuracy won’t ever be perfect, but they do serve the purpose of communicating to the management team and the board the way a business plans to grow.

Sales Recruiting 110

Sales Recruiting Startup Revenue Sales Hiring 110

Intercom, Inc.

FEBRUARY 6, 2020

At the helm of Udemy for Business’ customer acquisition machine is their VP of Marketing Yvonne Chen. When Yvonne joined in 2016, the business unit consisted of just 10 people across product, engineering, sales, and marketing. Turning a sales objection into a unique differentiator.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. How much is a customer going to bring you over his lifespan using your product? Customer acquisition. Start with increasing the number of customers, getting more customers.

SaaS Payments 228

SaaS Payments Metrics Payment Methods Scale 228

User Pilot

NOVEMBER 23, 2023

In this guide, we’ll walk you through each subscription tier to help you find the right option for your needs! When attempting to grasp Hotjar’s pricing, it’s helpful to group its subscriptions into two camps. Priority support is only available for subscriptions with 4,000+ daily sessions.

Pricing 93

Pricing Investment Software Review Scale 93

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

ProfitWell

AUGUST 18, 2020

Sarah experienced the pain of an old business paradigm—a model where customers are at the mercy of companies. In this model, customer opinions and their experiences are secondary to those of the company. As more companies move to SaaS and subscription-based models of revenue, this old paradigm is crumbling. Conclusion.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

ChurnZero

SEPTEMBER 26, 2019

“No longer can businesses assume their customers are happy and successful, they must work to keep them successful,” said You Mon Tsang, CEO and Founder of ChurnZero. SAAS CUSTOMER SUCCESS AWARD WINNERS. Promod Haque – Senior Managing Partner – Norwest Venture Partners. Inference Solutions.

Software Review 45

Software Review Sales Recruiting Technical Review Systems Review 45

BetterCloud

DECEMBER 17, 2020

Why IT should actively manage SaaS sprawl. According to our State of SaaSOps survey research , when asked about routine searches on the corporate network to find new end-user app subscriptions, 31% say they simply don’t do them at all. Get app security and integration approvals from security and compliance teams.

Sales Recruiting 52

Sales Recruiting Management SaaS Government 52

SmartKarrot

MARCH 3, 2021

Role: Director Customer Success Location: United States Organization: Omnitracs As a Director of Customer Success, you will lead performance improvement focus across all our operations and maintaining relentlessly high standards for Customer Success and Satisfaction. and create varying strategies to apply.

Customer Success 10

Customer Success Sales Recruiting Scale Technical Review 10

SaaStr

JULY 15, 2022

Jason Lemkin: I’ll answer it, but are you thinking more on sales or technology or broadly speaking in the question? Ash Bhoopathy (@ashbhoopathy): Probably more around go-to-market and sales. First of all, on go-to-market and sales and marketing, be very, very wary of folks that want to outsource your core.

Scale 236

Scale Outsourcing Services Sales Hiring VP of Engineering 236

SmartKarrot

JUNE 15, 2021

If your customer success managers cannot make use of customer data, it is waste of the data. So in order to build a data-driven customer success team, you need to capture data and make to easy to understand. This will happen if you have a data driven customer success team. Source: Twitter.

Customer Success 19

Customer Success Data Sales Hiring Sales Recruiting 19

Intercom, Inc.

APRIL 18, 2019

Anthony Kennada , the Chief Marketing Officer at Gainsight , has helped navigate these tricky waters and put the Customer Success category on the map. Over the past four years, the number of Customer Success Managers (CSMs) in the industry has increased 400%. They would have been like: ‘What is customer success?

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

SaaStr

MARCH 12, 2019

So first off, I’m saying we start with customer success. What is sales? What is sales? Isn’t sales really around customer value creation? Sales is not about revenue generation, it’s around customer value creation. Why are we so obsessed with sales being focused on revenue?

Scale 206

Scale Sales Hiring Revenue VP of Engineering 206

ProfitWell

NOVEMBER 8, 2019

On today’s episode, Flywire focuses on the customer, MoneyLion drops the “Netflix of finance,” and Impact Pricing launches an online course you’ll be all about. Your top subscription news. Because their team also knows subscription business models are new and… can be confusing. Impact Pricing drops the knowledge.

Sales Recruiting 40

Sales Recruiting Payment Services Payment Methods Sales Hiring 40