ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. 4: High-end sales teams Increasingly, SaaS organizations leverage inside sales teams, since selling subscriptions is easier and less of a commitment than selling enterprise software. 3: Make onboarding seamless.

SaaS Payments 52

SaaS Payments Payment Features Subscription B2B 52

SaaStr

JANUARY 11, 2024

If it doesn’t magically change the trajectory of your startup. Sometimes in great ways — forcing B2C subscription businesses to relentlessly provide a great end-user experience. Every month, the meal kit, the clothing, the game subscription, the video subscription almost has to be better than the month before.

Retention 317

Retention B2C B2B Churn 317

FastSpring

JANUARY 19, 2023

NitroPack , a website performance optimization platform, has become one of the fastest-growing startups in CEE. When NitroPack was first getting started, they used PayPal to accept and process payments. “It Companies can sign up and pay online and log into their customer portal to make plan changes.

Merchant Services 147

Merchant Services Payment Services Payments Payment Features 147

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Letting FastSpring handle the subscription infrastructure.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Kellblog

JULY 8, 2020

I was talking with my old friend, Mark Tice , the other day and he referred to a startup mistake as, “on his top ten list.” ” Mark’s been a startup CEO twice, selling two companies in strategic acquisitions, and he’s run worldwide sales and channels a few times. Make it work. (DK:

Sales Hiring 143

Sales Hiring Startup Software Review Enterprise 143

Chart Mogul

FEBRUARY 13, 2025

When and how to launch sales and marketing is a tough topic for most startup founders. But sales and marketing are the backbone of every successful go-to-market (GTM) strategy, and getting them right can be the difference between … When and how to launch sales and marketing is a tough topic for most startup founders.

Scale 52

Scale VP of Engineering Sales Hiring Startup 52

Sales Hacker

OCTOBER 18, 2024

Where there are department handoffs are key areas for creating alignment – for example, around sales to customer success: Customer success can be introduced to the account prior to the post-sale stage – noted by David Gunn (VP of Customer Success at SundaySky).

Sales Recruiting 109

Sales Recruiting Software Review Scale AI 109

SaaStr

OCTOBER 20, 2022

We have a rapidly growing customer base across several verticals, particularly financial services, HR, healthcare, and education. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. Vouris helps B2B SaaS and service companies build their SDR and/or AE teams.

Scale 200

Scale compliance Healthcare Education 200

The Angel VC

MARCH 23, 2016

Almost exactly four years ago I published a financial plan template for SaaS startups based on a model that I had created for Zendesk a few years earlier. The original v1 model was a very simple plan for early-stage SaaS startups with a low-touch sales model. The costs for the Customer Success team are attributed to CoGS.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

User Pilot

OCTOBER 19, 2024

Plus, the ability to create custom NPS dashboards allow you to analyze the results easily without writing a line of code. Pricing : Userpilot offers flexible plans tailored to startups and mid-sized SaaS businesses, with pricing starting at $249 per month for the basic plan. Automate follow-ups based on user feedback.

Software Review 105

Software Review Technical Review Software B2C 105

Kellblog

MARCH 13, 2020

Back in the pre-subscription era, basically all the revenue — save for a little bit of services and some maintenance that practically renewed itself — came from sales anyway. Then the subscription era came along. But Maria, the head of Customer Success [1], had a $2B number. Then two complications came along.

VP of Engineering 98

VP of Engineering Customer Success Sales Recruiting Acquisition 98

ChurnZero

OCTOBER 5, 2021

No worries if you weren’t able to attend (or even if you did and are looking for a recap), we have pulled together our top ten Customer Success takeaways from SaaStr Annual 2021 that we wanted to share with you here. Are your compensation plans setting your business up for longer-term success or subscription contraction?

Customer Success 95

Customer Success Scale Customer Lifetime Value Compensation 95

User Pilot

JUNE 22, 2023

The differences between a high-touch vs low-touch user engagement model may not seem that important but finding the right approach can actually make your customer success managers a lot more effective. Low-touch models can be supported by no-code, in-app experiences to improve the experience for customers.

Customer Success 96

Customer Success Engagement Scale Management 96

Tom Tunguz

JULY 9, 2018

He’s a thought leader in the world of subscriptions, and I learned a tremendous amount from his book. First, the shift to a subscription business model reinforces customer centricity. Second, pricing is one of the most powerful growth levers subscription companies have. Tien shares a simplifying viewpoint.

SaaS 162

SaaS Payment Features Subscription Mobile 162

Stax

DECEMBER 20, 2023

With the majority of processors relying on negotiations and tacking on hidden costs like exorbitant setup fees, dishonest monthly subscription fees, or unfavorable long-term contracts, it can be hard to know what the best rates really are. One that provides invoicing features?

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Features 88

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

ChurnZero

FEBRUARY 14, 2023

Some Customer Success metrics are considered standard but there’s often more than meets the eye. That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. That nuance is derived from three underlying factors: Construct.

Customer Success 94

Customer Success Metrics Software Review Customer Lifetime Value 94

Kellblog

MARCH 17, 2022

Earlier this week I appeared on a webinar with You Mon Tsang , founder and CEO of ChurnZero , a SaaS application aimed at helping subscription businesses reduce churn. Here’s the video: Here’s a copy of the slides: Here’s a quick list of the topics we discussed: ARR and MRR, and when to use which.

Metrics 114

Metrics Customer Success SaaS Benchmarks 114

SaaStr

JULY 15, 2022

Fergal Kerins (@FergalKerins): What if the customers you are trying to reach are all giants? As a tiny startup who might be commercializing its first product, are there any general guidelines that you can stick to that would prevent the massive companies out there from crushing the baby? But even the CEO of a four-person startup.

Scale 293

Scale Outsourcing Services Sales Hiring VP of Engineering 293

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. If customers want to make a switch to another SaaS competitor, it’s easier to do so, affecting the bottom line. Customer lifetime value. Churn rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Intercom, Inc.

OCTOBER 16, 2019

The classic example sees a company move from niche startup to mainstream scale-up, but it can also see companies hone their product-market fit by focusing on a more specialized, and yet more lucrative, user base. “The growing use of automation in supporting your customers is also an important consideration.”

Business Model 195

Business Model Scale Pricing Payment Methods 195

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

SaaStr

APRIL 7, 2022

Any fast growing startup in here and you’rer hiring and HR to handle your employee hiring, you could probably have a robot do 88% faster, better for your employee, and not have to hire fast. You may not realize it yet, but it’s in every part of the business and it’s dramatic.

Sales Hiring 274

Sales Hiring Scale Sales Recruiting Outsourcing Services 274

Sales Hacker

SEPTEMBER 11, 2020

Back then, in 2011, Lyft was a small Series-A startup called Zimride with under 50 employees. Lyft is one of many companies that began as a small startup but quickly rose to a multibillion-dollar company. The total addressable market continues to grow and is ripe for selling to, but very few startups reach unicorn status.

Outsourcing Services 108

Outsourcing Services Scale Startup Outsourced Development 108

SaaStr

NOVEMBER 26, 2019

Duo Security is an Ann Arbor, Michigan based cyber-security startup. Duo Security was acquired by Cisco for $2.35B in August of 2018. The company’s customers include Etsy, K-Swiss, Toyota, Yelp and Facebook among others. Its customer base spans over 14,000 customers in over 100 countries.

Scale 294

Scale Sales Hiring Underperforming Technical Team Sales 294

SaaStr

JANUARY 24, 2024

As a startup, it’s tempting to try and do everything. At Calendly, they had to hire a completely different profile in sales, customer success, and marketing— the composition of the team and the tools that the team will need will change as you create an enterprise-focused motion. In the early days, you have to.

Scale 273

Scale Sales Hiring Scaling Revenue 273

Subscription Flow

NOVEMBER 13, 2023

The subscription economy is booming. However, with the bustling world of opportunities to earn recurring revenue , subscription-based SMEs are also faced with unprecedented demands for speed, efficiency, compliance and customer support. Let’s take a closer look. Chargebee Competitors: Why SubscriptionFlow?

Payment Features 52

Payment Features Payment Services Payment Solutions Payments 52

SaaStr

FEBRUARY 9, 2024

From a Go-To-Market perspective, Zapier uses a hybrid model that involves a combination of freemium offerings, subscription plans, and partnerships. Let’s dive into what’s making that hybrid model successful: PLG and Sales Led? In a startup, you might have a strong hypothesis, but it might not work out.

Scale 317

Scale Sales Hiring Sales Marketing 317

Baremetrics

AUGUST 23, 2021

Whether you're a startup or an established company, launching a new SaaS product isn't as easy as it was 15 years ago. Leading SaaS and subscription businesses rely on Baremetrics to track the success of product launches, essential business metrics, and more. Why Is an Effective Go-to-Market Strategy Important for Any Startup?

Strategy 104

Strategy Scale Payment Features Software Review 104

Intercom, Inc.

FEBRUARY 6, 2020

She shares why their success required embracing – not disavowing – the marketplace, what she considers when expanding internationally, and how she leverages feedback loops to balance supply and demand. This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

Stax

APRIL 17, 2025

Whether you’re a startup with a freemium model or an enterprise SaaS subscription, upselling and cross selling can drive lasting growth by enhancing customer satisfaction and increasing customer lifetime value. Lets say your customer has been using your billing software to send out invoices.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

SaaStr

JUNE 1, 2021

I’m going to skip by my life story, and how I grew up as a small child in India, and how the dusty streets influenced my take on unit economics, and SaaS subscription models. Let’s assume the probability of success for a SaaS company is roughly one percent, and that formula is true, given some definition of success, right?

Part-Time VPE 290

Part-Time VPE Technical Cofounder CTO Hire New CTO 290

Intercom, Inc.

NOVEMBER 7, 2019

When you create your own category , it can be tough to gain traction because potential customers simply don’t realize they need you. Spendesk thinks about building its company in three stages: startup, growth, and scale. So virtual cards to help you buy a new subscription or do a new digital marketing advertising campaign on LinkedIn.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Incredo

OCTOBER 17, 2019

No base salary, commission only Pros: This model is great especially if you are a startup. Besides, your startup doesn’t have to pay taxes for commission-based only employees and offer benefits. You pay your salesperson when your existing users don’t churn and renew their subscription. New and expensive customers.

SaaS Payments 150

SaaS Payments Compensation Payment Services Sales Recruiting 150

Intercom, Inc.

JANUARY 5, 2022

But before universities would do business with them, they needed assurance on their security posture. Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. Scaling security as a startup. How does that feel?

Scale 211

Scale Software Review compliance Technical Review 211

Intercom, Inc.

JUNE 16, 2020

For nearly a century, companies held to the same principles for driving growth: deliver value to stakeholders and employees first, then to customers. The rise of the subscription model challenges businesses to place equal emphasis on conversion and retention , or risk spending themselves into oblivion. Behind their growth?

Scale 237

Scale Social Media Customer Support Scaling 237

SaaStr

SEPTEMBER 12, 2019

Thought I wanted to be an engineer, quickly realized I actually prefer the customer facing side of the startup world. I’m sure all of you that are startup founders love your companies and your products, but I have so much love for all of them. Many of our users begin their journey with Slack on our free subscription plan.

Investment 113

Investment Underperforming Technical Team Sales Hiring Software Review 113