SaaStr

MAY 15, 2019

About Nick… Nick Mehta and Anthony Kennada presented on how to create a new category (customer success). Gainsight’s customer success software empowers companies to increase revenue and decrease customer churn. Nick Mehta Gainsight CEO.

Sales Recruiting 173

Sales Recruiting Software Review Technical Review PayPal 173

FastSpring

SEPTEMBER 19, 2024

Award-Winning Customer Support and Customer Success The high level of support and service has not only been recognized by our customers — it has also been recognized in our industry. PayPal for Business is both an in-person and ecommerce solution. Read more of TestDome’s story about our partnership.

Merchant Services 78

Merchant Services Payment Methods Payment Services Payments 78

FastSpring

DECEMBER 11, 2020

I don’t create companies for the sake of creating companies, but to get things done.” – Elon Musk, CEO & CTO of SpaceX, Investor in PayPal. You won’t regret it. Ecommerce Inspiration. Love him or hate him, Elon Musk knows how to get things done. So, when you’re developing a new idea, ask yourself, “What problem am I solving?”.

Payment Methods 148

Payment Methods Underperforming Technical Team New CTO Payment Services 148

Totango

NOVEMBER 12, 2018

The Customer Success for the Enterprise, luncheon held on Nov. 6th, in Palo Alto was an invitation-only event hosted by Totango, the leader in Customer Success (CS) software for the enterprise. “Customer Success isn’t just with one team in the organization.

Customer Success 48

Customer Success Enterprise PayPal Company Culture 48

Totango

FEBRUARY 9, 2022

Two leading payment gateways that support multiple credit card networks are PayPal and Stripe. For contracts that require executive signatures, an electronic signature service allows your customers to provide signatures from a smartphone, tablet, or other devices. Customer Success Management Software.

Outsourced Development 100

Outsourced Development Payment Services Payment Solutions Retention 100

Neil Patel

SEPTEMBER 10, 2021

If you are just starting out, you will be happy to know that all plans include: unlimited emails unlimited file storage space unlimited membership site members no transaction fees (Stripe and PayPal platform fees may apply) affiliate programs online support. For a truly all-in-one platform, Systeme stands out as both robust and affordable.

AI 139

AI Payment Solutions SaaS Payments Payment Methods 139

SaaSX

FEBRUARY 11, 2020

Customer Success and engineering teams can use this data to understand the health of their customers and identify potential problems before they arise. API stands for Application Programming Interface, and though many don’t realize, apps like Uber, Airbnb, and PayPal rely on them every day. Product-led.

Trends 120

Trends Artificial Intelligence SaaS Mobile 120

User Pilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. Payment Integrations: Collect online payments with Paypal and Stripe on your payment forms.

Payments 95

Payments Payment Methods SaaS Payments Payment Solutions 95

ChurnZero

MARCH 22, 2022

The only information you should be asking for at this step of the customer journey is information that helps fulfill the order and improve customer service. . By offering several ways a customer might complete their order — credit cards, PayPal, Apple Pay, etc. — Also, think about offering multiple payment options.

Payment Methods 98

Payment Methods Payment Services Payment Solutions Technical Review 98

FastSpring

NOVEMBER 9, 2023

Please note for orders placed more than 6 months ago or paid via check, we require the customer’s PayPal email address for manual refunds. Wire transfer refunds require the customer’s bank details and come with a $30 USD fee, which can be deducted from the refund or charged to your account.

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

User Pilot

APRIL 29, 2024

For instance, a SaaS provider of e-commerce platforms might customize its offerings by integrating specific payment gateways popular in certain regions, like PayPal in the US or Alipay in China, to improve user experience and increase sales. These can vary significantly across different regions. What city or region do you live in?

Payment Solutions 104

Payment Solutions SaaS Payments Payment Methods Payments 104

Kellblog

FEBRUARY 2, 2023

While this bodes well for the customer success (CS) discipline , it does not automatically bode well for the customer success department. Those business-oriented CS teams who thought customer advocacy meant generating customers who advocate for the company will continue to thrive. CRO consolidation.

Software Review 130

Software Review Development Team Review Underperforming Technical Team Scale 130

FastSpring

JANUARY 27, 2022

This score then determines how we’ll manage the relationship through onboarding and customer success, including whether they need further education on the benefits of marketing attribution or more advanced advice on how else our product can bring operational and strategic improvements across their business.”. Avoid hidden fees.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Stax

JUNE 18, 2024

However, the intricacies of managing customer subscriptions correctly can be incredibly time-consuming and complex, especially for startups and small businesses that don’t have a team of accountants or customer success managers. This should also include integrations with multiple payment gateways at your checkout (i.e.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

SaaStr

DECEMBER 10, 2019

We compete with Stripe and PayPal and Adyen and these are sort of very well funded, very sort of driven technology companies. Bill Clerico: Yeah, sort of what do we do to drive employee engagement up and attrition down? I think a couple of things, if you think about the context we are in, we’re in a very competitive market.

Payment Services 182

Payment Services Merchant Services Payment Solutions Payments 182

Sales Hacker

OCTOBER 19, 2018

For many years salespeople at companies like Box, Citrix, Paypal and more have relied on Zoominfo, founded in 2000, as their foundational database of millions of business profiles and contacts when prospecting and sourcing leads. Companies and t heir spend may grow but their number of tools generally will not, according to this data. .

Acquisition 73

Acquisition Technical Review Artificial Intelligence Sales 73

Subscription Flow

NOVEMBER 13, 2023

Customers transitioning from legacy systems can benefit from SubscriptionFlow’s free onboarding services. Flexible Payment Gateway Options Several well-known payment gateways, including PayPal, Stripe , and Authorize.net , are easily integrated with SubscriptionFlow.

Payment Features 52

Payment Features Payment Services Payment Solutions Payments 52

User Pilot

AUGUST 29, 2021

Amplitude Analytics’ client base consists of practically all the digital disruptors of today’s world, i.e., companies that have designed the most valuable digital products, including Twitter, PayPal, Doordash, Peloton, and Shopify. Custom solutions and event volume. Dedicated customer success. Unlimited user seats.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Payment Services 98

User Pilot

AUGUST 19, 2024

Essential tools for heads of product include Userpilot for user research & product analytics, ChurnZero for customer success & retention, and Asana for project management & team collaboration. Looking to enhance product adoption and drive customer success? Book a demo today!

Leadership 52

Leadership Scale Interviewing Market Research 52

User Pilot

JUNE 17, 2019

WalkMe boasts impressive customers, such as Microsoft and Paypal, so it's a great choice for large organizations. Gainsight PX – For Customer Success. Gainsight are well-revered in the world of Customer Success. Gainsight PX: Gainsight are mainly known for their Customer Success product.

Onboarding 52

Onboarding Software Review Underperforming Technical Team Enterprise 52

ChurnZero

MARCH 22, 2022

The only information you should be asking for at this step of the customer journey is information that helps fulfill the order and improve customer service. By offering several ways a customer might complete their order — credit cards, PayPal, Apple Pay, etc. — Also, think about offering multiple payment options.

Payment Methods 52

Payment Methods Payment Services Payment Solutions Technical Review 52

User Pilot

AUGUST 30, 2024

They feature interviews with industry experts from companies like Shopify, Adobe, PayPal, and more. ChurnZero – Best for customer success and retention : ChurnZero helps you track customer health scores, identify at-risk customers, and proactively engage with them to prevent churn.

Leadership 52

Leadership Scale Interviewing Compensation 52

SmartKarrot

APRIL 23, 2020

Role: Customer Success Manager Location: Hammersmith, United Kingdom Organization: Dassault Systèmes In this role, you will have to maintain the relationship with buyers to ensure perfect user experience and engage with buyers at various communities. You will work on building up a plan with clients to increase their customer interface.

Customer Success 10

Customer Success Development Team Review Merchant Services Software Review 10

User Pilot

AUGUST 28, 2024

Some essential tools include Userpilot for user research & product analytics , ChurnZero for customer success and retention, and ClientSuccess for customer onboarding and engagement. They feature interviews with industry experts from companies like Shopify, Adobe, PayPal, and more.

Leadership 52

Leadership Scale Interviewing Market Research 52

User Pilot

AUGUST 28, 2024

They feature interviews with industry experts from companies like Shopify, Adobe, PayPal, and more. ChurnZero – Best for customer success and retention : ChurnZero helps you track customer health scores, identify at-risk customers, and proactively engage with them to prevent churn.

Leadership 52

Leadership Scale Interviewing Compensation 52

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SmartKarrot

MAY 25, 2022

The video shows the customer explaining how the product took care of her accounts so she could focus on the core business. This is yet another crisp and direct customer testimonial video by SAP HANA for PayPal. A representative of the bank talks about PayPal and how it has benefited the bank.

PayPal 10

PayPal Scale Interviewing Banking 10

SmartKarrot

AUGUST 29, 2022

It also invested heavily in customer service and support, even when doing so meant sacrificing profits. This commitment to customer satisfaction paid off over time as more people signed up for services like streaming video or DVD rentals via credit card or PayPal payments. Don’t be afraid to take risks.

SaaS Payments 10

SaaS Payments Payment Services Scale Business 10

GetUplift

FEBRUARY 15, 2019

For example, you could say, “X company was founded by two previous Facebook employees,” or, “David Sacks, former PayPal COO who is now the founder of Geni.com and Yammer.” Now, another thing that you is you can maybe mention the authority figure’s resume. ” You use that as the testimonial.

Social Media 63

Social Media Travel Pricing Branding 63

SaaStr

JULY 22, 2019

So it’s all the technical resources, it’s all the professional services resources, pre-sales, education, customer success, management renewals, et cetera. Second lesson for us was to, very early on, particularly with your key customers, your marque customers, your brand name customers, is develop a joint vision of success.

Scale 235

Scale Scaling Sales Hiring Underperforming Technical Team 235

FastSpring

OCTOBER 23, 2024

In 2024, our support team won a Silver Stevie® award for Front-Line Customer Service Team of the Year in the “Technology Industries – Computer Software” category, and our customer success team won a gold Globee® award for Customer Excellence in the “Achievement in Team Customer Success” category!

Merchant Services 148

Merchant Services Payments Payment Methods Payment Services 148

SaaStr

MARCH 13, 2020

Why does Harry believe investing in customer success is far more important than customer acquisition? * So at about 13, I set up an eBay business, and we actually used PayPal obviously to process all of the payments. But also the way to prevent the dreaded C-word–being churn–is through customer success.

SaaS Payments 251

SaaS Payments Payment Methods Finance Payments 251

Sales Hacker

JANUARY 21, 2025

Scott Barker: mafia, the infamous, uh, PayPal Rob Giglio: that’s a, I mean, those, that’s a group of very, very successful, um, leaders well beyond what I’m describing. And the same thing was true over on the customer success side. Well, it takes great creation. You better build a great pipeline.

Scale 105

Scale Scaling Strategy Sales Hiring 105

How To Buy Saas

MARCH 3, 2025

Stripe, PayPal) This model is booming in infrastructure, fintech, and AI-driven SaaS , where usage can vary dramatically. Opportunity: Customer Success & Retention Strategies Fix onboarding first. Customer success must be a priority. Twilio, AWS) Storage (e.g., Market consolidation? Competing with SaaS giants?

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Payment Services 52