SaaStr

FEBRUARY 26, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Ode to the $100,000,000 Exit The Sales Rep Making $500,000 That Was Angry About His Base Salary Want Happy Customers? For Your Customer Success Team — And You. LIVE – SaaStr APAC 2023: Workshop Stage Streaming LIVE 4.

CTO 200

CTO Scale Interviewing Retention 200

SaaStr

MAY 3, 2023

In this week’s Workshop Wednesday , held every Weds at 10 a.m. For a quick rundown, Gainsight is the leading platform for customer success. Mistake #5: Not Investing In Digital Customer Success Early Part of customer success is humans working with humans. Sign up HERE !

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Sales Hiring Scale Pricing Customer Success 178

ChurnZero

MARCH 3, 2021

The event was filled with intimate hands-on workshops, and content sessions with expert leaders who shared their stories and strategies to thrive. Here’s our recap of the top three takeaways for Customer Success professionals. . Top 3 Customer Success Takeaways from SaaStock Remote 2021.

Customer Success 80

Customer Success Technical Review Scale Churn 80

SaaStr

DECEMBER 20, 2022

With three live events, two digital events, and our two special series, Workshop Wednesdays and CRO Confidential, we have 200+ videos just from 2022 for you! How to Maintain +140% Customer Retention with Dooly CEO Kris Hartvigsen and Head of Customer Success Ellie Hutton. appeared first on SaaStr.

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Scale SMB Sales Enablement Innovation 217

SaaStr

FEBRUARY 14, 2023

In this week’s Workshop Wednesday , Salesforce Ventures Investor, Jessica Bartos, shares the 5 metrics every SaaS company should care about in any market environment, especially the one we’re currently in. It’s much easier to sell something to a customer you’re already working with than it is to win them again and again.

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Metrics Marketing SaaS SMB 223

SaaStr

JULY 25, 2023

SaaS North: SaaS North is Canada’s largest SaaS conference, featuring keynote speakers, workshops, and networking opportunities, aimed at promoting the growth and success of SaaS companies in North America. Pulse by Gainsight : Pulse is an event tailored for customer success professionals, including those in SaaS companies.

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ChatGPT AWS SaaS CTO 234

SaaStr

NOVEMBER 14, 2023

At a recent Workshop Wednesday, held every Wednesday at 10 a.m, The VP of Strategy at Snowflake doesn’t have a Customer Success org. At MongoDB, they took a different approach and do have a customer success org. Who’s playing the role of Customer Success? It turns your GTM on its head.

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Compensation Sales Azure AWS 155

SaaStr

DECEMBER 12, 2023

During Workshop Wednesday , held every Wednesday at 10 a.m., Mandy Cole, Partner at Stage 2 Capital, shared the five steps every company needs to take to build their first GTM playbook centered around the buyer. Whether they have access to new customers If it’s usage-based pricing rather than a flat fee.

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Forecasting Point of Sale Technical Review SMB 251

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? Customer Success gradually, then suddenly, came to exist. Customer Success gradually, then suddenly, became essential to SaaS companies. Customer Success gradually, then suddenly, joined the C-suite. Customer Success flexes its authority.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

CustomerSuccessBox

OCTOBER 4, 2021

Also according to the CMO Council, it is found that 14% of marketers believe that customer-centricity is the trademark of their companies. But how can you begin to shine in Customer Success ? You can do this clearly by getting the training which is right for you or rather getting customer success certification.

Customer Success 52

Customer Success Consulting Management Onboarding 52

Sales Hacker

APRIL 19, 2022

Why Sales Comp Planning is Key to Rep Retention. Comp workshops between reps and sales management also create a safe space to ask and address any rep-level questions. Sales compensation is the caboose — not the engine,” said Pablo Dominguez , venture capital Insight Partners’ Operating Partner of Sales and Customer Success.

Compensation 87

Compensation Sales Hiring Sales Recruiting Retention 87

CustomerSuccessBox

FEBRUARY 2, 2022

Customer Success (CS) and customer experience are often disregarded when firms merge, despite the fact that it is undoubtedly one of the most crucial components of any business. According to Gartner’s research, organizations of the future will compete mostly on customer experience.

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Acquisition Development Team Review Systems Review Customer Success 52

Valuize Consulting

SEPTEMBER 16, 2024

Frustration mounts, and despite the efforts of customer service teams, the damage compounds. The customer feels let down, and the likelihood of renewal or upselling plummets. Sales, Services, Product and Customer Success teams focus on their individual goals, rather than the customer’s overall experience.

Management 52

Management Underperforming Technical Team Technical Review Customer Success 52

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. It’s also a great opportunity to meet and network with peers within the Customer Success community.

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Customer Success Technical Review Sales Hiring Scale 72

SaaStr

NOVEMBER 13, 2020

Keynote passes are FREE and adding in the 100+ roundtables, workshops and mentorships is super cheap. Andrea Webb, SVP Customer Success and Retention, Solarwinds. The incredible line-up includes> Howie Liu, Co-Founder and CEO, Airtable. Carl Gold, Chief Data Scientist, Zuora. Todd McKinnon, CEO, Okta.

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VP of Engineering Scale Scaling CTO 172

Valuize Consulting

AUGUST 19, 2021

Net Dollar Retention Is The Gold Standard Of Customer Success Measurement. Few metrics yield as much insight and impact on a company’s valuation as Net Dollar Retention (NDR). Given its importance, are you optimizing each element of the NDR formula and empowering your team to drive market-leading Net Dollar Retention?

Retention 52

Retention Metrics Churn Customer Success 52

Valuize Consulting

AUGUST 19, 2021

Net Dollar Retention Is The Gold Standard Of Customer Success Measurement. Few metrics yield as much insight and impact on a company’s valuation as Net Dollar Retention (NDR). Given its importance, are you optimizing each element of the NDR formula and empowering your team to drive market-leading Net Dollar Retention?

Retention 52

Retention Metrics Churn Customer Success 52

User Pilot

AUGUST 30, 2024

The career path for a customer onboarding manager typically involves progressing through various roles focused on customer support and success, each building the skills and experience needed for higher-level responsibilities. In essence, customer onboarding managers are the orchestra conductors of the onboarding experience.

Onboarding 52

Onboarding Management Scale Data Analysis 52

CustomerSuccessBox

FEBRUARY 27, 2019

A well structured customer success organization is necessary for any SaaS company to achieve massive growth. So, a proper customer success organization is required to provide consistent growth. Setting Up a Customer Success Organization. Should Customer Success report to Sales?

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Customer Success Leadership Consulting Churn 65

Blulogix

MARCH 22, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Strategizing Customer Penetration for Enhanced Growth For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

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B2B Subscription Payment Features Consulting 83

Totango

DECEMBER 28, 2021

Here we’ll look at four proven strategies for reducing customer churn. They encompass how you manage your customer success team as well as how you interact with customers and incorporate customer data into your renewal process and product roadmap. Invest in Your Customer Success Team.

Churn 98

Churn Strategy Technical Review Benchmarks 98

User Pilot

AUGUST 28, 2024

Foster a Collaborative Spirit : Onboarding success often hinges on collaboration across various teams (sales, marketing, customer success). Foster open communication channels and work together to ensure a smooth customer journey from pre-sales all the way to ongoing support.

Onboarding 52

Onboarding Management Scale Customer Success 52

SmartKarrot

JUNE 14, 2023

Role: Customer Success Manager Location: San Francisco, CA, United States (Remote) Organization: Beyond As a Customer Success Manager, you’ll be securing possibilities for new product upsells, existing product upgrades, and yearly subscription renewals. Apply here: [link] Role: Sr.

Customer Success 19

Customer Success Sales Hiring Technical Review Construction 19

SmartKarrot

APRIL 4, 2023

Promote product uptake, customer experience, and customer outcomes. By directing projects and programmes to enhance engagement strategies based on customer segmentation and fostering a culture of continuous improvement, you may define and optimise the customer lifecycle.

Customer Success 19

Customer Success Scale Traceability Outsourced Development 19

User Pilot

AUGUST 19, 2024

To excel, leverage resources like books (e.g., “Onboarding Matters”), webinars (Userpilot Webinar Series, Gainsight’s “Onboarding New Customers”), blogs (Userpilot Blog, Gainsight Blog), and podcasts (“Customer Success Leader”).

Onboarding 52

Onboarding Management Scale Customer Success 52

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SaaStr

FEBRUARY 6, 2024

In 2024, for customer success in SaaS, what’s “good” NRR? Who should Customer Success report into? Questions like this and many others are the most common questions asked of SaaStr Fan Fave and expert on Customer Success, Gainsight CEO Nick Mehta, and SaaStr CEO and Founder, Jason Lemkin.

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Customer Success Scale Sales Hiring Benchmarks 246

User Pilot

AUGUST 30, 2024

Best webinars for head of products Here are some excellent webinar resources for heads of product: Userpilot Events : We regularly host webinars and workshops on various product management topics featuring industry experts and thought leaders. Topics range from product strategy and leadership to user research and data analysis.

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Leadership Scale Interviewing Compensation 52

SmartKarrot

MARCH 3, 2022

Role: Director, Customer Success Location: Remote, Chicago, IL, US Organization: Limeade As a Director of Customer Success, you will lead and manage a team of remote SAEs focused on enterprise customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention, and growth.

Customer Success 19

Customer Success Scale Sales Hiring Technical Review 19

SmartKarrot

MARCH 30, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Domo, Inc. As a Director of Customer Success, you will be forecasting retention numbers and remaining consistent in that effort. Lead the strategic customer success team and provide guidance, mentorship and build culture.

Customer Success 19

Customer Success Outsourced Development Forecasting Onboarding 19

SmartKarrot

APRIL 4, 2023

Promote product uptake, customer experience, and customer outcomes. By directing projects and programmes to enhance engagement strategies based on customer segmentation and fostering a culture of continuous improvement, you may define and optimise the customer lifecycle.

Customer Success 15

Customer Success Scale Traceability Outsourced Development 15

Intercom, Inc.

DECEMBER 16, 2019

Improved customer retention and expansion. In a study from consulting firm TOPO , marketers reported that ABM improves upsell and cross-sell (81%), lifetime value (80%), and retention rate (75%), as compared to traditional tactics. Customer success. The goal is to be your customers’ number one advocate.

Scale 189

Scale Marketing Business B2B 189

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Managing customer billing and renewals.

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Sales Recruiting Customer Success Payment Services Payment Facilitation 19

User Pilot

JUNE 27, 2024

Its customer insights capabilities include detailed analytics, lead tracking, and customer feedback management, helping you align your strategies with customer needs. Best tool for customer engagement – Custify : Custify is one of the best customer success tools that emphasizes customer engagement and retention.

Management 52

Management Data Analysis Social Media Market Research 52

SmartKarrot

FEBRUARY 2, 2022

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Numerator As a Customer Success Director, you will manage a client relationship after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

SmartKarrot

SEPTEMBER 16, 2021

Role: Vice President of Customer Success Location: Washington, DC, US Organization: Full Measure Education Inc. As a Vice President of Customer Success, you will develop and oversee the implementation of the product offerings, including onboarding and training for all new and existing customers.

Customer Success 19

Customer Success Cybersecurity Education Onboarding 19

SmartKarrot

DECEMBER 9, 2021

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

Customer Success 19

Customer Success Payment Services Payment Solutions Technical Review 19