SaaStr

APRIL 27, 2022

Listen to your customers. As we were pioneering a new platform in the mobile ecosystem, it was vital for us to listen to our customers. This led to Braze creating our entire brand around customer success. Cultivate humility and gratitude. Realizing opportunity and making changes.

Outsourced Development 246

Outsourced Development Mobile Pricing Software Development 246

Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Head of Customer Success.

Customer Success 79

Customer Success Sales Recruiting Sales Hiring Scale 79

SaaStr

APRIL 16, 2023

Stewart, totally disabuse me if I get it wrong, but notwithstanding all the blue chip logos you have, you’ve got a very core software development, project management core. I don’t think that Yammer had that same software developer core that could get accelerated. Stewart : You’re right.

Scale 363

Scale Sales Hiring PayPal Development Team Review 363

CustomerSuccessBox

DECEMBER 12, 2019

Since the last 5 years, Customer Success has become a buzzword in not only the B2B SaaS industry but several other industries too. As companies have started understanding the benefits of customer success, they have started rushing into the field in the hope of getting quick returns on their investment.

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

ChurnZero

NOVEMBER 8, 2019

Serious About Customer Success? The SaaS model has rapidly changed the software marketplace by lowering the b arrier s of entry and exit for buyers. These changes have made it essential that B2B software companies adapt and deliver ongoing use r value. Your CRM is Not Enough!

Customer Success 63

Customer Success Scale Headcount Scaling 63

Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Head of Customer Success.

Customer Success 48

Customer Success Sales Recruiting Sales Hiring Scale 48

TriTuns

NOVEMBER 13, 2018

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Implications for Customer Success.

Customer Success 49

Customer Success Technical Review Scale Software Review 49

Valuize Consulting

SEPTEMBER 8, 2022

In today’s high-velocity subscription-based economy, a solid Customer Success (CS) Operations motion is imperative to driving sustainable and scalable growth. At the same time, you must also be structured, tactical and process-driven, so that you can facilitate the delivery of customer value across your customer journey.

Customer Success 52

Customer Success Scale Entrepreneurship Leadership 52

Totango

DECEMBER 21, 2017

Written by Dante Otero, Manager, Partner & Customer Experience, Google Cloud. Shortly after becoming a customer of Totango earlier this year, I heard about the Customer Success Summit which sounded like a tremendous opportunity to get immersed in Customer Success for two days. I hope to meet you there!

Customer Success 48

Customer Success Software Review Cloud Consulting 48

Valuize Consulting

JUNE 9, 2022

If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? Is collecting, analyzing and acting on critical customer data a challenge in your organization?

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

Valuize Consulting

JULY 15, 2021

Connecting Customer Success Strategy With Technology. Product Owners are at the center of software development in leading agile software companies. Q: What is the role of a Product Owner in the context of Customer Success Operations? Q: What was your first job?

Technology 52

Technology Customer Success Interviewing Scale 52

Valuize Consulting

SEPTEMBER 30, 2021

Connect Your Customer Ecosystem With A Product Owner. Product Owner is one of the most widely misunderstood roles, both within the context of Customer Success and more broadly across software organizations. ” Q: What is the role of a Product Owner in the context of Customer Success Operations?

Interviewing 52

Interviewing Customer Success Underperforming Technical Team Scale 52

CloudGeometry

MARCH 22, 2022

Part 3: Measurement One of the great breakthroughs of SaaS as a business strategy is in how it puts users and subscribers front and center of software development and keeps them there. Until your better-and-faster solution reaches those customers in production, that great idea that’s somewhere in the software development?

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Valuize Consulting

JUNE 10, 2020

How were your company’s customer success processes created? Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics. The state of customer success processes.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

Sales Hacker

JUNE 12, 2024

The impact of AI on GitHub’s business and the future of software development. Strategies for pricing new products and cross-selling within an existing customer base. Discussed in this Episode: The journey from individual contributor to CRO and the lessons learned along the way.

Engineering 123

Engineering Sales Hiring Revenue AI 123

TriTuns

NOVEMBER 13, 2018

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Implications for Customer Success.

Customer Success 40

Customer Success Scale Technical Review Software Review 40

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer.

B2C 118

B2C B2B Scale Strategy 118

Sales Hacker

JULY 21, 2021

That thing reps do where they call every lead every day until the customer finally picks up the phone? For Sue Singh , Customer Success and Project Manager at NextBee, strategy makes her want to say: “Nah, I just spent the last few hours wasting my time or twiddling my thumbs.”.

Sales Hiring 133

Sales Hiring Underperforming Technical Team Sales Sales Enablement 133

FastSpring

MAY 20, 2024

Brad was able to see where FastSpring was making those investments, as product updates rolled out and as future timelines and roadmaps were shared with Stardock by their Customer Success Manager, Danica.

SaaS Payments 157

SaaS Payments Payments Merchant Services Payment Solutions 157

User Pilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. Customer Success Managers make an average yearly salary of $95,566, according to Glassdoor.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

MARCH 19, 2024

A feature rollout is a software development technique involving a gradual release of new features and updates. Benefits of feature rollouts for product teams Back in the waterfall days, companies and software houses released new products only when they were ready. This changed when Agile software development came around.

Software Development 105

Software Development Scale Development Benchmarks 105

FastSpring

AUGUST 2, 2023

Selling Software Internationally With FastSpring Croatia is a relatively small country with a population of only 4 million people. “We We do less than 1% of our business in Croatia, so it’s not really a big market for us,” added TestDome’s head of customer success and sales Igor Novosel. It’s very much a guessing game.”

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

User Pilot

FEBRUARY 12, 2025

software development) to identify causal factors of a specific problem. Invite people from engineering, product, customer success, and support to give their perspectives. In the case of a high churn problem, for instance, it could look like this: Creating a fishbone for high churn. No exceptions.

Technical Review 59

Technical Review Software Review Churn SaaS 59

User Pilot

JANUARY 15, 2024

A robust SaaS dashboard enables data-driven decision-making for founders, department heads, product managers/marketers, and software developers. Ensures that every team — from product to marketing and even customer success or support — is working towards the same goals with access to identical data. Team alignment.

Metrics 105

Metrics SaaS Customer Lifetime Value Retention 105

Neil Patel

JUNE 17, 2021

Tech giant IBM was named the number one company for customer satisfaction in the latest Drucker Institu te Company Ranking. Its success stems from its customer-centric approach to software development, which involves making decisions based on the goals and ambitions of end-users, not just how they use a specific tool.

Underperforming Technical Team 139

Underperforming Technical Team Social Media Technical Review Software Review 139

User Pilot

SEPTEMBER 29, 2023

You need a range of disciplines to bring a new product to life: Product development team: Your software engineers play an important role. They'll choose the development framework you use, conduct software development activities (i.e. integrating with sales and marketing integrations).

Development 105

Development Software Review Sales Recruiting Technical Review 105

SmartKarrot

AUGUST 26, 2021

Role: Customer Success Director Location: Remote, Austin, Texas Metropolitan Area, US Organization: SpyCloud As a Customer Success Director, you will maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services. Advocate customer needs/issues cross-departmentally.

Customer Success 19

Customer Success Scale Outsourced Development Market Research 19

Valuize Consulting

AUGUST 19, 2024

Specifically, we break down the resourcing models needed for architecting, developing and administering the Gainsight CS platform based on the size of your Customer Success (CS) team. Additionally, we will detail the factors to consider when planning your Gainsight resourcing strategy.

Technical Review 52

Technical Review Systems Review Headcount Customer Success 52

OPEXEngine

JANUARY 17, 2020

The first is a production environment which handles all customer activity, the second is a development environment which handles all of the internal software development and testing. The development environment is a much lower percent of the total expense but it is significant enough to matter.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

User Pilot

MAY 30, 2023

For example, the software developer persona may be critical for a product handling API integrations while accounting for only 2% of your user base. Get customer success or sales team insights Few people understand your customers as much as your sales and customer success teams.

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

User Pilot

JUNE 6, 2023

PMs implement product analytics to evaluate product performance, identify user needs and wants , and make informed decisions to improve the product and drive customer loyalty. Apart from product teams, product analytics benefit product marketing managers , UX designers , customer success managers, and developers.

Data 88

Data User Experience Churn Retention 88

User Pilot

OCTOBER 27, 2023

This means it’s more difficult for a person to discover what the product has to offer on their own, without help from a sales rep or customer success manager. This reduces the ability of companies to use the product as the sole driver of customer acquisition.

Enterprise 105

Enterprise Business Scale Customer Lifetime Value 105

User Pilot

MARCH 27, 2023

Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Software developers can use product analytics to optimize their technical performance. Segment analysis focuses on common qualities shared by similar users.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

APRIL 11, 2023

Do you need to focus on overall tech debt or new feature development ? Customer insight will show you the way forward. Software development is also an expensive business and a wrong decision can result in product failure. With that knowledge and context, you can prioritize work accordingly.

Strategy 98

Strategy Interviewing Development User Experience 98

Buffer Resources

JUNE 13, 2024

These may include: Interviews Podcasts Checklists Cheatsheets Templates Ultimate guides In-house research Customer success stories Interactive content AR/VR experiences Email newsletters For example, Airbnb leverages interactive content to drive engagement and personalize the user experience.

Strategy 129

Strategy Social Media Development Team Review Software Review 129

SaaStr

AUGUST 29, 2019

Again, I dated myself even more so it was the first popular agile software development process. You were supposed to program together in pairs but, but it set the set in the motion, that agile revolution scrum came after that and I’m throwing through HL guy, not just in software development but across the business.

Sales Hiring 127

Sales Hiring Scale Outsourcing Services Scaling 127

CustomerSuccessBox

APRIL 9, 2021

One of the biggest pitfalls of most founders of B2B SaaS is the thought of having a great product or service that is good enough to retain customers. Gone are the days when software developers would develop on-premise software that bound customers on a long-term contract and required upfront heavy investments.

Retention 52

Retention Software Review Software Payment Features 52