Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Head of Customer Success.

Customer Success 79

Customer Success Sales Recruiting Sales Hiring Scale 79

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Design the transition plan that’s right for your company. Set up a demo or try it out for yourself.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

User Pilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. In this article, we’re going to unpack the mysteries of what it takes to put together a truly successful software rollout plan. What is rollout in software development?

Software 98

Software SaaS Sales Recruiting Communication 98

CustomerSuccessBox

DECEMBER 12, 2019

Since the last 5 years, Customer Success has become a buzzword in not only the B2B SaaS industry but several other industries too. As companies have started understanding the benefits of customer success, they have started rushing into the field in the hope of getting quick returns on their investment.

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

CloudGeometry

MARCH 22, 2022

Part 3: Measurement One of the great breakthroughs of SaaS as a business strategy is in how it puts users and subscribers front and center of software development and keeps them there. The success of a SaaS platform depends on creating a positive feedback loop between business metrics and operational metrics.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Sales Hacker

JANUARY 13, 2021

Enterprise OEM software licensing is a multibillion-dollar segment of the software industry. It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas.

Payment Solutions 89

Payment Solutions Payments Software Review Enterprise 89

User Pilot

MAY 7, 2024

Growth : The Growth plan starts at $749/month and includes features like resource centers , advanced event-based triggers, unlimited feature tagging, AI-powered content localization , EU hosting options, and a dedicated customer success manager. A lite version, AXP Essentials, is available for free. Source: UserGuiding.

Software Review 104

Software Review Technical Review Software Scale 104

ChurnZero

NOVEMBER 8, 2019

Serious About Customer Success? The SaaS model has rapidly changed the software marketplace by lowering the b arrier s of entry and exit for buyers. These changes have made it essential that B2B software companies adapt and deliver ongoing use r value. Your CRM is Not Enough!

Customer Success 63

Customer Success Scale Headcount Scaling 63

Sales Hacker

JUNE 12, 2024

The impact of AI on GitHub’s business and the future of software development. Strategies for pricing new products and cross-selling within an existing customer base. Discussed in this Episode: The journey from individual contributor to CRO and the lessons learned along the way.

Engineering 125

Engineering Sales Hiring Revenue AI 125

TriTuns

NOVEMBER 13, 2018

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Implications for Customer Success.

Customer Success 49

Customer Success Technical Review Scale Software Review 49

Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Head of Customer Success.

Customer Success 48

Customer Success Sales Recruiting Sales Hiring Scale 48

Totango

DECEMBER 21, 2017

Written by Dante Otero, Manager, Partner & Customer Experience, Google Cloud. Shortly after becoming a customer of Totango earlier this year, I heard about the Customer Success Summit which sounded like a tremendous opportunity to get immersed in Customer Success for two days. I hope to meet you there!

Customer Success 48

Customer Success Software Review Cloud Consulting 48

Valuize Consulting

SEPTEMBER 8, 2022

In today’s high-velocity subscription-based economy, a solid Customer Success (CS) Operations motion is imperative to driving sustainable and scalable growth. At the same time, you must also be structured, tactical and process-driven, so that you can facilitate the delivery of customer value across your customer journey.

Customer Success 52

Customer Success Scale Entrepreneurship Leadership 52

Valuize Consulting

SEPTEMBER 30, 2021

Connect Your Customer Ecosystem With A Product Owner. Product Owner is one of the most widely misunderstood roles, both within the context of Customer Success and more broadly across software organizations. ” Q: What is the role of a Product Owner in the context of Customer Success Operations?

Interviewing 52

Interviewing Customer Success Underperforming Technical Team Scale 52

Valuize Consulting

JULY 15, 2021

Connecting Customer Success Strategy With Technology. Product Owners are at the center of software development in leading agile software companies. Q: What is the role of a Product Owner in the context of Customer Success Operations? Q: What was your first job?

Technology 52

Technology Customer Success Interviewing Scale 52

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer.

B2C 118

B2C B2B Scale Strategy 118

Sales Hacker

JULY 21, 2021

That thing reps do where they call every lead every day until the customer finally picks up the phone? For Sue Singh , Customer Success and Project Manager at NextBee, strategy makes her want to say: “Nah, I just spent the last few hours wasting my time or twiddling my thumbs.”.

Sales Hiring 134

Sales Hiring Underperforming Technical Team Sales Sales Enablement 134

Valuize Consulting

JUNE 9, 2022

If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? Is collecting, analyzing and acting on critical customer data a challenge in your organization?

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

CustomerSuccessBox

APRIL 9, 2021

Why choosing the right Customer Retention Software has become so important for B2B SaaS Business? To know the answer, let’s have an overview of how customer retention works for B2B SaaS Business. With the Subscription economy, customers require very few upfront costs, and contracts are simple and for a shorter duration.

Retention 52

Retention Software Review Software Payment Features 52

TriTuns

NOVEMBER 13, 2018

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Implications for Customer Success.

Customer Success 40

Customer Success Scale Technical Review Software Review 40

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Valuize Consulting

JUNE 10, 2020

C ustomer success processes in B2B software businesses today are often inefficient, siloed and lacking scalability. How were your company’s customer success processes created? The state of customer success processes. In some cases, the reaction was to the compelling market hype around customer success.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

User Pilot

MARCH 19, 2024

A feature rollout is a software development technique involving a gradual release of new features and updates. Benefits of feature rollouts for product teams Back in the waterfall days, companies and software houses released new products only when they were ready. This changed when Agile software development came around.

Software Development 105

Software Development Scale Development Benchmarks 105

SaaStr

JUNE 10, 2021

So the whole world of software as a service and cloud has just exploded and will continue to grow enormously. And if we look at the specifics of the word SaaS, software as a service. In a way, it’s old fashioned to think that it is software that we are delivering. So how does this even work with software as a service.

Outsourcing Services 164

Outsourcing Services Marketplace as a Service Outsourced Development Scale 164

Neil Patel

JUNE 17, 2021

Tech giant IBM was named the number one company for customer satisfaction in the latest Drucker Institu te Company Ranking. Its success stems from its customer-centric approach to software development, which involves making decisions based on the goals and ambitions of end-users, not just how they use a specific tool.

Underperforming Technical Team 139

Underperforming Technical Team Social Media Technical Review Software Review 139

User Pilot

SEPTEMBER 29, 2023

.” – Phil Jackson One of the most important things to understand about the product development cycle is that it's a team sport. You need a range of disciplines to bring a new product to life: Product development team: Your software engineers play an important role. What are some product development examples?

Development 105

Development Software Review Sales Recruiting Technical Review 105

User Pilot

OCTOBER 27, 2023

Product-led growth (PLG) for enterprise customers is a business strategy that focuses on using the product itself as the main driver of customer acquisition , retention, and expansion within the enterprise software market. This is particularly the case in the enterprise software context.

Enterprise 105

Enterprise Business Scale Customer Lifetime Value 105

User Pilot

FEBRUARY 21, 2022

When it comes to creating online user guides, you have two options: build the software in-house, or use a product walkthrough tool. Building your own tool means a lengthy process for your developers to create complex software and de-prioritize work on your core business. Interactive user guide step 1- built with Userpilot.

SaaS 98

SaaS Marketplace as a Service Onboarding Engagement 98

User Pilot

JANUARY 15, 2024

A robust SaaS dashboard enables data-driven decision-making for founders, department heads, product managers/marketers, and software developers. Ensures that every team — from product to marketing and even customer success or support — is working towards the same goals with access to identical data. Team alignment.

Metrics 105

Metrics SaaS Customer Lifetime Value Retention 105

User Pilot

MARCH 27, 2023

Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Software developers can use product analytics to optimize their technical performance. Group them into custom events so that you can track them easily.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

Buffer Resources

JUNE 13, 2024

These may include: Interviews Podcasts Checklists Cheatsheets Templates Ultimate guides In-house research Customer success stories Interactive content AR/VR experiences Email newsletters For example, Airbnb leverages interactive content to drive engagement and personalize the user experience. million monthly web visitors.

Strategy 129

Strategy Social Media Development Team Review Software Review 129

OPEXEngine

JANUARY 17, 2020

A third-party cloud provider hosts the software and provides processing power, storage, and band-width, along with tools and monitoring services. The first is a production environment which handles all customer activity, the second is a development environment which handles all of the internal software development and testing.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

User Pilot

MAY 30, 2023

For example, our salesperson may use your software to track and organize leads. For example, the software developer persona may be critical for a product handling API integrations while accounting for only 2% of your user base. For example, someone purchasing a lead management product may be in sales. What is their main goal?

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

User Pilot

JANUARY 26, 2021

Finally, you want to be able to use those insights to optimize the touchpoints at every step of the customer’s path. One tool to achieve this is customer journey analytics software. The software delivers context and clarity to the complicated multichannel customer journey. Look at Your Customer Journey Map!

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

User Pilot

JUNE 6, 2023

PMs implement product analytics to evaluate product performance, identify user needs and wants , and make informed decisions to improve the product and drive customer loyalty. Apart from product teams, product analytics benefit product marketing managers , UX designers , customer success managers, and developers.

Data 88

Data User Experience Churn Retention 88

SaaStr

AUGUST 29, 2019

And then in the last chapter that we started recently, we actually raised money from the biggest and most successful software investor in the world, Vista. We now again operate with their largest software investor behind our back. Again, I dated myself even more so it was the first popular agile software development process.

Sales Hiring 126

Sales Hiring Scale Outsourcing Services Scaling 126

User Pilot

MAY 8, 2024

Pricing Userpilot has three pricing tiers geared towards increasing adoption, conversion, and retention for your SaaS business: Starter : This plan starts at $249/month and includes features like NPS feedback , people and tracking, reporting, targeting, and customization. There is also a custom plan that is available upon request.

Engagement 105

Engagement AI Search Software Review AI 105